Response:
```json
[
  {
    "question": "Do you do emergency glass repairs after hours?",
    "short_answer": "Yes, we offer 24/7 emergency callouts for broken windows and glass doors across [suburb] and surrounding areas.",
    "detailed_answer": "We understand glass doesn't wait for business hours. Our after-hours emergency service covers broken windows, shattered doors, and any glass that poses a security risk. There's an after-hours callout fee, but we'll give you a clear price before we come out. We aim to be there within 2 hours for urgent jobs.",
    "keywords": ["emergency", "after hours", "24/7", "urgent", "callout"],
    "category": "emergency",
    "follow_up_question": "Are you dealing with a broken window right now that needs immediate attention?"
  },
  {
    "question": "How much does broken window repair cost?",
    "short_answer": "Window repairs typically range from $150 for a standard single pane up to $600 for larger or specialised glass.",
    "detailed_answer": "The cost depends on the size of the window, the type of glass needed, and whether it's a standard or custom shape. A typical single pane window repair is around $150 to $250, while double glazing or security glass can run $400 to $600. We'll come out and give you a fixed quote before we start any work.",
    "keywords": ["cost", "price", "broken window", "repair", "quote"],
    "category": "pricing",
    "follow_up_question": "Can you describe the window that's broken so I can give you a more accurate estimate?"
  },
  {
    "question": "What are your opening hours?",
    "short_answer": "We're open Monday to Friday 7am to 5pm, and Saturday 8am to 12pm for bookings.",
    "detailed_answer": "Our office is open Monday through Friday from 7am to 5pm, and we're open Saturday mornings until midday for bookings and enquiries. For emergency after-hours jobs, we have someone on call 24/7. The best way to reach us outside hours is to leave a message — we'll call you back within 30 minutes.",
    "keywords": ["hours", "open", "trading hours", "contact"],
    "category": "availability",
    "follow_up_question": "Would you like me to book a time for you to come in and get a quote?"
  },
  {
    "question": "How long does a glass replacement take?",
    "short_answer": "Most standard window replacements are done within 2 hours, but we'll give you a time estimate when we quote.",
    "detailed_answer": "For a standard single window, we're usually in and out within 1 to 2 hours including cleanup. Custom jobs or larger pieces like bi-fold doors might take half a day. If we need to order special glass, we'll give you a timeframe — usually 3 to 5 business days for custom cuts.",
    "keywords": ["time", "how long", "installation", "duration"],
    "category": "process",
    "follow_up_question": "Do you need the glass replaced urgently, or can we schedule it in for later this week?"
  },
  {
    "question": "What warranty do you offer on glass installations?",
    "short_answer": "We offer a 5-year warranty on workmanship and the glass itself is covered by the manufacturer's warranty.",
    "detailed_answer": "All our installations come with a 5-year warranty on our workmanship — that covers any issues with the installation itself. The glass itself has the manufacturer's warranty, typically 10 years for standard glass and up to 15 years for double glazing. We only use glass that meets Australian standards, so you're fully covered.",
    "keywords": ["warranty", "guarantee", "insurance", "coverage"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered in our warranty in more detail?"
  },
  {
    "question": "Can you come out today for a broken window?",
    "short_answer": "If you call before 11am, we can usually get someone out same-day for standard repairs.",
    "detailed_answer": "We prioritise urgent jobs. If you ring us early in the day, we can usually fit in a same-day visit for standard window repairs. Same-day service depends on our schedule and your location, but we'll let you know when we can get there. If it's an emergency like a security risk, we'll move heaven and earth to get there quickly.",
    "keywords": ["same day", "today", "urgent", "quick"],
    "category": "availability",
    "follow_up_question": "Where are you located, and what's the extent of the damage?"
  },
  {
    "question": "How much does a shower screen cost?",
    "short_answer": "Shower screens start from around $350 for a standard framed screen, up to $1,200 for custom frameless designs.",
    "detailed_answer": "Pricing depends on the size and style you want. A standard framed shower screen starts at about $350, semi-frameless options are around $600 to $800, and custom frameless glass can be $900 to $1,200. We measure up on-site and give you a fixed quote with no hidden extras. All our glass meets Australian standards for bathroom use.",
    "keywords": ["shower screen", "cost", "price", "bathroom"],
    "category": "pricing",
    "follow_up_question": "Do you have a preference for framed, semi-frameless, or frameless?"
  },
  {
    "question": "What types of glass do you recommend for security?",
    "short_answer": "We recommend laminated security glass or toughened glass depending on your needs — both meet Australian security standards.",
    "detailed_answer": "For security, we typically suggest laminated security glass, which holds together when shattered, or toughened safety glass that's much stronger than standard glass. Laminated glass is great for break-in prevention — it's hard to get through and stays in the frame even when broken. We'll assess your property and recommend the right solution based on your security needs and budget.",
    "keywords": ["security glass", "safety", "break in", "laminated", "toughened"],
    "category": "process",
    "follow_up_question": "Is this for a home or business, and have you had any security concerns in the area?"
  },
  {
    "question": "What's the difference between single and double glazing?",
    "short_answer": "Double glazing has two panes with a gap between them, giving you better insulation, noise reduction, and energy savings.",
    "detailed_answer": "Double glazing has two sheets of glass with a sealed gap between them — that gap acts like an insulator. It keeps your home warmer in winter and cooler in summer, can reduce outside noise significantly, and may lower your energy bills over time. It costs more upfront than single pane — typically 50 to 80 percent more — but the long-term savings and comfort make it popular, especially in colder parts of Australia.",
    "keywords": ["double glazing", "insulation", "energy", "thermal"],
    "category": "process",
    "follow_up_question": "Are you looking at double glazing for a particular room or the whole house?"
  },
  {
    "question": "Do you do kitchen splashbacks?",
    "short_answer": "Yes, we install glass splashbacks in all colours and finishes — they're a popular choice for modern kitchens.",
    "detailed_answer": "Glass splashbacks are one of our most popular jobs. We can do any colour you like, including standard whites, neutrals, or bold colours. We also do mirrored splashbacks and the popular profiled-edge style. We'll come to your kitchen, measure up, and give you a quote. Installation is usually done within a week of ordering the glass.",
    "keywords": ["splashback", "kitchen", "glass", "renovation"],
    "category": "availability",
    "follow_up_question": "Have you picked a colour yet, or would you like some ideas on what works well?"
  },
  {
    "question": "How much does a kitchen splashback cost?",
    "short_answer": "Glass splashbacks typically cost between $600 and $1,200 depending on size and colour.",
    "detailed_answer": "Most standard kitchen splashbacks fall in the $600 to $1,200 range. The price depends on the total area, whether you want a standard colour or custom match, and any cutouts needed for power points or switches. We measure up first and give you a fixed quote — no surprises. It's worth noting that glass splashbacks are easier to clean than tiles and don't have grout lines.",
    "keywords": ["splashback", "cost", "price", "kitchen"],
    "category": "pricing",
    "follow_up_question": "Do you know roughly the size of your kitchen splashback area?"
  },
  {
    "question": "Can you help with insurance claims for broken glass?",
    "short_answer": "Yes, we can work with your insurance company and provide all the documentation needed for your claim.",
    "detailed_answer": "Absolutely. We deal with insurance companies regularly and can provide a detailed quote, photos of the damage, and a tax invoice that meets your insurer's requirements. Most home insurance policies cover glass breakage — we'll let you know what documentation you need. We can also do the job and invoice directly if that's easier for your claim process.",
    "keywords": ["insurance", "claim", "home insurance", "documentation"],
    "category": "process",
    "follow_up_question": "Have you lodged a claim with your insurer yet, or do you need a quote first to submit?"
  },
  {
    "question": "My sliding door is off the track — can you fix it?",
    "short_answer": "Yes, we can repair or replace sliding door rollers and realign doors that have come off the track.",
    "detailed_answer": "Sliding door repairs are a common job for us. If the door has come off the track, we can usually put it back on and check the rollers at the same time. If the rollers are worn out, we can replace them — that's usually a $150 to $250 job. If the door is damaged or the track is bent, we might need to look at a replacement.",
    "keywords": ["sliding door", "rollers", "track", "repair"],
    "category": "process",
    "follow_up_question": "Is the door completely off the track, or is it just sticking and jumping?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service [suburb] and surrounding suburbs within about a 30-minute drive of our base.",
    "detailed_answer": "We cover [suburb] and the surrounding areas — typically within a 30-minute drive. We're based locally, so we know the area well. If you're a bit further out, give us a call anyway — we might still be able to help, or we can recommend someone in your area. We try to keep our travel times reasonable to keep costs down for customers.",
    "keywords": ["service area", "suburbs", "location", "nearby"],
    "category": "availability",
    "follow_up_question": "Which suburb are you in, and I'll confirm we're able to service your area?"
  },
  {
    "question": "Do you do commercial glass work?",
    "short_answer": "Yes, we handle commercial jobs including shopfronts, office partitions, and commercial glazing.",
    "detailed_answer": "We do a fair bit of commercial work — shopfronts, office partitions, commercial windows, and glass for retail fit-outs. We've got experience with the different requirements for commercial properties, including meeting Australian building codes and working around your business hours. Give us a call with the details and we can arrange a site visit.",
    "keywords": ["commercial", "business", "shopfront", "office"],
    "category": "availability",
    "follow_up_question": "What's the nature of the commercial property — retail, office, or something else?"
  },
  {
    "question": "My window is cracked but not broken through — do I need to replace it?",
    "short_answer": "Yes, a cracked window should be replaced — it compromises the structural integrity and will eventually break completely.",
    "detailed_answer": "A cracked window, even if it's not completely broken through, needs to be replaced. The crack weakens the glass and it can shatter suddenly, especially with temperature changes or wind. It's also a security risk. We'll come out and have a look — sometimes we can do a temporary repair to secure it, but a full replacement is usually needed.",
    "keywords": ["cracked", "crack", "damage", "repair"],
    "category": "process",
    "follow_up_question": "Can you see how long the crack is, and is it spreading?"
  },
  {
    "question": "What payment methods do you accept?",
    "short_answer": "We accept cash, bank transfer, and credit cards — and we can arrange payment plans for larger jobs.",
    "detailed_answer": "We take cash, direct deposit, and all major credit cards. For bigger jobs, we're happy to do progress payments — say half up front and half on completion. If you need a payment plan, we can arrange that through a third-party provider for jobs over $500. We'll always agree on payment terms before we start the work.",
    "keywords": ["payment", "pay", "cash", "credit card", "finance"],
    "category": "process",
    "follow_up_question": "Do you have a preference for how you'd like to pay?"
  },
  {
    "question": "Can you replace just the glass in my window, or do I need a whole new window?",
    "short_answer": "In most cases we can replace just the glass unit without replacing the entire window frame.",
    "detailed_answer": "For most windows, we can replace just the glass — that's usually the cheaper option. We remove the old glass and put in a new unit that fits your existing frame. The only time you'd need a whole new window is if the frame is damaged, rotted, or if you're upgrading from single to double glazing where the frame isn't thick enough. We'll assess this when we come out to quote.",
    "keywords": ["replace glass", "window frame", "replacement"],
    "category": "process",
    "follow_up_question": "Do you know what type of window you have — aluminium, timber, or uPVC?"
  },
  {
    "question": "There's been a break-in — can you secure the property today?",
    "short_answer": "Yes, we treat security jobs as priority — we'll get there as fast as possible to secure your property.",
    "detailed_answer": "We understand this is urgent. For security situations after a break-in, we prioritise your call and aim to get someone to you within a couple of hours to board up or temporarily replace the glass. We'll then arrange a proper permanent fix. We'll give you a clear price upfront — it's an emergency callout, so there's a premium, but we'll explain the cost before we come out.",
    "keywords": ["break in", "burglary", "secure", "board up", "urgent"],
    "category": "emergency",
    "follow_up_question": "How big is the opening that's been broken, and is there glass still in the frame?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does gutter cleaning cost?",
    "short_answer": "Standard gutter cleaning starts at $150 for a typical three-bedroom home.",
    "detailed_answer": "For most residential properties, gutter cleaning starts at $150 for a single-storey three-bedroom home. Two-storey homes typically start at $220. The final price depends on the size of your roof, how blocked the gutters are, and the number of downpipes.",
    "keywords": ["gutter cleaning cost", "price", "quote", "residential"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote for you?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we provide free no-obligation quotes for all our services.",
    "detailed_answer": "Absolutely, we offer free quotes for all services including gutter cleaning, leaf guard installation, and repairs. We can either give you a rough estimate over the phone based on your property details, or we can come out and have a proper look for an accurate quote.",
    "keywords": ["free quote", "no obligation", "estimate", "quote"],
    "category": "pricing",
    "follow_up_question": "Can I grab your address so I can arrange a quote?"
  },
  {
    "question": "How long does gutter cleaning take?",
    "short_answer": "Most jobs take between one and two hours depending on the size of your property.",
    "detailed_answer": "For a standard single-storey home, we're usually done within an hour to ninety minutes. Two-storey homes or properties with more complex rooflines might take a couple of hours. We'll give you a better time estimate when we confirm your booking.",
    "keywords": ["time", "duration", "how long", "appointment"],
    "category": "process",
    "follow_up_question": "Would you like to book a time that suits you?"
  },
  {
    "question": "Do I need to be home for the service?",
    "short_answer": "Not necessarily - as long as we have clear access to your gutters and downpipes.",
    "detailed_answer": "It's not essential for you to be home. As long as we can access your gutters - either via a side gate or if you leave the ladder access open - we can do the job while you're at work. We'll call you when we're finished and send through photos of the completed work.",
    "keywords": ["home", "access", "present", "gate"],
    "category": "process",
    "follow_up_question": "Can you confirm how we'll access the property?"
  },
  {
    "question": "What days do you work?",
    "short_answer": "We work Monday through Saturday, and we're available for emergency callouts seven days a week.",
    "detailed_answer": "We're open Monday to Saturday for standard jobs. But if you've got a blocked gutter causing water damage or a leak, we're available seven days a week for emergency callouts - that's including Sundays and public holidays.",
    "keywords": ["available", "days", "opening hours", "weekend"],
    "category": "availability",
    "follow_up_question": "What day works best for you to book in?"
  },
  {
    "question": "Can you come this week?",
    "short_answer": "Likely yes - we usually have appointments available within two to three days.",
    "detailed_answer": "Most of the time we can get you in within two to three days, sometimes sooner depending on our schedule. If it's urgent or an emergency, we'll always try to fit you in the same day or the next day.",
    "keywords": ["soon", "this week", "appointment", "booking"],
    "category": "availability",
    "follow_up_question": "What day and time suits you best?"
  },
  {
    "question": "Do you do emergency callouts for blocked gutters?",
    "short_answer": "Yes, we do emergency callouts for urgent gutter issues - we're available seven days a week.",
    "detailed_answer": "Absolutely. If you've got gutters overflowing during a storm, water pouring into your ceiling, or a blocked downpipe causing damage, give us a call anytime. We prioritise emergency jobs and will get out to you as quickly as possible. Our after-hours callout fee is $120 on top of the standard service cost.",
    "keywords": ["emergency", "urgent", "after hours", "storm", "blocked"],
    "category": "emergency",
    "follow_up_question": "What's the address of the property so we can get someone out to you?"
  },
  {
    "question": "My gutters are overflowing during heavy rain - can you help?",
    "short_answer": "Yes, we can help with overflowing gutters - this is usually caused by a blockage or the gutters being too small.",
    "detailed_answer": "Overflowing gutters are normally a sign of blockage - either in the gutters themselves or the downpipes. We can come out urgently to clear the blockage. If the problem keeps happening, we might recommend upgrading your gutters or installing leaf guards to prevent future blockages.",
    "keywords": ["overflowing", "blocked", "rain", "water", "flooding"],
    "category": "emergency",
    "follow_up_question": "Can you tell me more about what's happening at the property?"
  },
  {
    "question": "How much does leaf guard installation cost?",
    "short_answer": "Leaf guard installation starts at around $35 per metre, with an average cost of $800 to $1,500 for a standard home.",
    "detailed_answer": "Pricing depends on the length of your gutters and the type of leaf guard you choose. We offer three options: mesh guards at $35 per metre, aluminium covers at $45 per metre, and premium Colourbond-style guards at $55 per metre. Most homes fall somewhere between $800 and $1,500 fully installed.",
    "keywords": ["leaf guard", "leaf screen", "gutter guard", "installation", "price"],
    "category": "pricing",
    "follow_up_question": "Would you like me to explain the different leaf guard options?"
  },
  {
    "question": "What does your gutter cleaning service include?",
    "short_answer": "We clear all debris by hand, flush the gutters and downpipes, and do a final inspection to make sure water is flowing properly.",
    "detailed_answer": "Our service includes removing all leaves, twigs, and debris from your gutters by hand, flushing the gutters and downpipes to check for any blockages, and inspecting the entire system to make sure everything's flowing correctly. We also do a quick visual check of your roof valleys while we're up there. We take all the debris away with us - we leave your place clean.",
    "keywords": ["service", "includes", "what's included", "debris", "clean"],
    "category": "process",
    "follow_up_question": "Would you like to book in for a gutter clean?"
  },
  {
    "question": "Do you bring your own equipment and ladder?",
    "short_answer": "Yes, we bring everything we need - professional-grade ladders, tools, and we have our own public liability insurance.",
    "detailed_answer": "We bring all our own equipment including professional aluminium ladders that meet Australian safety standards, gutter scoops, high-pressure water for flushing, and all the gear needed for a thorough job. We're fully insured with $20 million public liability, so you're covered while we're on your property.",
    "keywords": ["equipment", "ladder", "insurance", "tools", "safety"],
    "category": "process",
    "follow_up_question": "Is there anything specific we need to know about accessing your property?"
  },
  {
    "question": "How much does gutter repair cost?",
    "short_answer": "Minor gutter repairs start at around $80, while major repairs or section replacements typically cost $200 to $500.",
    "detailed_answer": "It depends on what's needing repair. Small fixes like re-sealing a joint or replacing a bracket start at around $80. If you've got rusted sections that need replacing or need to fix a sagging gutter, that's more like $200 to $500 depending on the extent of the damage. We'll assess it and give you a fixed price before we start any work.",
    "keywords": ["gutter repair", "fix", "damage", "replace", "leaking"],
    "category": "pricing",
    "follow_up_question": "Can you describe what the damage looks like so I can advise on next steps?"
  },
  {
    "question": "Do you offer any warranty on your work?",
    "short_answer": "Yes, we offer a 30-day warranty on our cleaning work and a 10-year warranty on leaf guard installation.",
    "detailed_answer": "We stand by our work. For gutter cleaning, if you notice any issues within 30 days - like a missed spot or a downpipe that wasn't flowing properly - we'll come back and fix it at no extra cost. For leaf guard installation, we offer a 10-year manufacturer's warranty plus our own installation warranty.",
    "keywords": ["warranty", "guarantee", "insurance", "workmanship"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered under the warranty?"
  },
  {
    "question": "How do I book a job?",
    "short_answer": "I can book you in right now - I just need your name, address, and a phone number.",
    "detailed_answer": "It's easy to book - I can sort it all out right now over the phone. I'll just need your name, the property address, your contact number, and what service you're after. We don't require any deposit - we just confirm the booking and payment happens once the job is done.",
    "keywords": ["book", "booking", "appointment", "schedule"],
    "category": "process",
    "follow_up_question": "Shall I go ahead and book you in for a gutter clean?"
  },
  {
    "question": "How soon can you come after I book?",
    "short_answer": "Usually within two to three days, but we can often do same-day or next-day service depending on availability.",
    "detailed_answer": "For standard bookings, we typically have availability within two to three days. If you need something sooner or it's urgent, let us know and we'll see what we can do. During busy periods like autumn when leaves are falling, it might be a few days longer, but we'll always give you a clear time slot.",
    "keywords": ["soon", "booking", "availability", "same day"],
    "category": "availability",
    "follow_up_question": "What day works best for you?"
  },
  {
    "question": "How much does downpipe clearing cost?",
    "short_answer": "Downpipe clearing costs between $40 and $80 per downpipe, depending on how blocked it is.",
    "detailed_answer": "If we're just clearing a blocked downpipe as part of a gutter clean, it's included in the overall job price. If you're needing a downpipe cleared on its own, we charge $40 to $80 per downpipe depending on the severity of the blockage and whether we need to use any specialised equipment to clear it.",
    "keywords": ["downpipe", "downpipe clearing", "blocked drain", "drain"],
    "category": "pricing",
    "follow_up_question": "How many downpipes need clearing?"
  },
  {
    "question": "What is roof valley clearing and do I need it?",
    "short_answer": "Roof valley clearing costs between $80 and $150 - you need it if you definitely see leaves or debris building up in your roof valleys.",
    "detailed_answer": "Roof valleys are the V-shaped channels where two roof slopes meet - they're prone to collecting leaves and debris which can cause leaks and water damage if not maintained. We charge $80 to $150 to clear your roof valleys, depending on the length and how much debris is there. If your roof has valleys and you haven't had them cleared in a while, it's worth getting it done.",
    "keywords": ["roof valley", "valley clearing", "leaks", "roof"],
    "category": "process",
    "follow_up_question": "Have you noticed any leaks or water staining inside your home?"
  },
  {
    "question": "My downpipe is completely blocked and water is damaging my walls - is this an emergency?",
    "short_answer": "Yes, a blocked downpipe causing water damage is absolutely an emergency - we can get someone out to you today.",
    "detailed_answer": "Yes, that's definitely an emergency. A completely blocked downpipe can cause significant water damage to your walls, foundations, and even your landscaping. We'll get someone out to you ASAP - same day if possible. We'll clear the blockage, assess the damage, and advise on any repairs needed to prevent it from happening again.",
    "keywords": ["blocked downpipe", "water damage", "emergency", "walls", "urgent"],
    "category": "emergency",
    "follow_up_question": "What's the exact address so we can get straight there?"
  },
  {
    "question": "Do you offer package deals for multiple services?",
    "short_answer": "Yes, we do - combining services saves you money. A gutter clean plus leaf guard installation gets you 10% off.",
    "detailed_answer": "We definitely offer package deals. If you book gutter cleaning plus leaf guard installation together, you get 10% off the total. If you add on roof valley clearing and downpipe clearing as well, you get 15% off the whole job. It's always cheaper to get everything done at once rather than spacing it out.",
    "keywords": ["package deal", "discount", "bundle", "multiple services"],
    "category": "pricing",
    "follow_up_question": "Would you like me to put together a package quote for you?"
  },
  {
    "question": "What happens if there's a problem after you've finished?",
    "short_answer": "Just give us a call within 30 days and we'll come back and fix it at no extra cost.",
    "detailed_answer": "If there's any issue after we've completed the job - maybe a downpipe wasn't flowing properly or we missed a section - just give us a call. We pride ourselves on our work and we'll come back and sort it out within 30 days at no extra charge. We want you to be completely happy with the job.",
    "keywords": ["problem", "issue", "complaint", "callback", "follow up"],
    "category": "warranty",
    "follow_up_question": "Is there anything else I can help you with today?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does furniture assembly cost?",
    "short_answer": "Furniture assembly starts from $80 for flat-pack items, or around $150 to $250 for more complex pieces like wardrobes.",
    "detailed_answer": "It depends on the piece, but flat-pack furniture typically starts at $80 for a single item like a bookshelf or TV unit. Larger items like wardrobes or dining tables range from $150 to $250 depending on complexity. I can give you a firm quote once I know what you're having assembled.",
    "keywords": ["furniture assembly", "flat pack", "wardrobe", "bookshelf", "price", "cost"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a time to come and have a look at what needs assembling?"
  },
  {
    "question": "Do you charge for quotes?",
    "short_answer": "No, I provide free quotes for jobs under $500. For larger work, there's a $50 call-out fee which comes off the final invoice.",
    "detailed_answer": "For most jobs under $500, I don't charge for quotes — they're free. If it's a bigger job requiring detailed assessment, I charge a $50 call-out fee, but that gets deducted from your final invoice if you proceed. That way everyone's time is respected.",
    "keywords": ["quote", "free quote", "call out fee", "assessment", "pricing"],
    "category": "pricing",
    "follow_up_question": "What job do you need quoting? I can book a time to come and have a look."
  },
  {
    "question": "What are your trading hours?",
    "short_answer": "I'm available Monday to Saturday, 7am to 6pm. For after-hours work, I do emergency callouts until 9pm.",
    "detailed_answer": "Standard hours are Monday through Saturday, 7am to 6pm. I understand tradies work different hours though, so I do offer after-hours emergency callouts up until 9pm for urgent repairs. Sunday is by appointment only for existing customers.",
    "keywords": ["hours", "trading hours", "opening hours", "available", "after hours"],
    "category": "availability",
    "follow_up_question": "When works best for you to get the job done?"
  },
  {
    "question": "How long does furniture assembly take?",
    "short_answer": "Most flat-pack items take 1 to 2 hours. A full wardrobe or complex entertainment unit can take 3 to 4 hours.",
    "detailed_answer": "It varies by piece. A simple bookshelf or TV unit is usually done in an hour or two. A built-in wardrobe with sliding doors or a complicated dining table setup typically takes 3 to 4 hours. I'll give you a time estimate when I quote the job.",
    "keywords": ["time", "how long", "duration", "hours", "furniture assembly"],
    "category": "process",
    "follow_up_question": "What furniture do you need assembled? I can give you a better idea of timing."
  },
  {
    "question": "Do you guarantee your work?",
    "short_answer": "Yes, I offer a 12-month warranty on all workmanship. If anything breaks due to my poor installation, I'll come back and fix it at no extra cost.",
    "detailed_answer": "Absolutely. I stand by my work with a 12-month warranty on all labour and installation. If something I put together or installed fails due to my workmanship, I'll come back and fix it free of charge. Manufacturer warranties still apply to materials and parts.",
    "keywords": ["guarantee", "warranty", "workmanship", "defect", "liability"],
    "category": "warranty",
    "follow_up_question": "Good to know. Ready to book in that job?"
  },
  {
    "question": "Can you do emergency repairs?",
    "short_answer": "Yes, I do emergency callouts for things like leaking pipes, broken doors that won't lock, or anything causing water damage.",
    "detailed_answer": "Yes, I handle emergency repairs — things like a leaking pipe that's causing water damage, a door that's been kicked in and won't lock, or a burst hose. I can usually get out the same day for urgent jobs. After-hours emergencies are charged at time-and-a-half.",
    "keywords": ["emergency", "urgent", "same day", "leak", "broken", "repair"],
    "category": "emergency",
    "follow_up_question": "What's the emergency? I can advise if I can get out to you today."
  },
  {
    "question": "What areas do you service?",
    "short_answer": "I service most of metro Brisbane and the surrounding suburbs — from West End to Chermside, and out to Kenmore and Brookfield.",
    "detailed_answer": "I'm based in Brisbane and cover most of the metro area. That includes the inner city suburbs like West End, New Farm, and Fortitude Valley, out to places like Chermside, Carindale, and as far as Kenmore and Brookfield on the west side. Just ask if your suburb is covered.",
    "keywords": [" suburbs", "area", "service", "Brisbane", "location", "metro"],
    "category": "availability",
    "follow_up_question": "Which suburb are you in? I can confirm I'm able to come to you."
  },
  {
    "question": "Do you supply your own tools?",
    "short_answer": "Yes, I bring all my own tools — drill, level, stud finder, the lot. You don't need to provide anything except the materials.",
    "detailed_answer": "Yes, full kit included. I've got drills, impact drivers, laser levels, stud finders, the whole toolbox. You just need to have the materials — the flat-pack furniture, the screws, the brackets, whatever it is. If you need help sourcing materials, I can point you in the right direction.",
    "keywords": ["tools", "equipment", "supply", "materials", "drill"],
    "category": "process",
    "follow_up_question": "Have you got the materials already, or do you need help getting them?"
  },
  {
    "question": "Are you licensed for plumbing work?",
    "short_answer": "I can do minor plumbing like changing washers, fixing dripping taps, and installing new tapware — but not major plumbing that requires a licensed plumber.",
    "detailed_answer": "For minor plumbing, absolutely. I can handle things like changing washers in leaky taps, swapping out tapware, installing new shower heads, or connecting a washing machine. Anything that requires a licensed plumber — like hot water systems, gas fitting, or major pipework — I'll refer you to a licensed plumber to keep you covered under Australian standards.",
    "keywords": ["plumber", "licensed", "plumbing", "tap", "leak", "qualified"],
    "category": "process",
    "follow_up_question": "What plumbing work needs doing? I can let you know if it's something I can handle."
  },
  {
    "question": "How soon can you come out?",
    "short_answer": "Usually within 2 to 3 days for standard jobs. If it's urgent, I can often squeeze you in the same day or the next day.",
    "detailed_answer": "For a standard job like furniture assembly or hanging shelves, I can usually get out within 2 to 3 days. If it's urgent — like a door that won't lock or a leak — I can often come the same day or the next day at the latest. It depends on my schedule, but I keep a few spots open for emergencies.",
    "keywords": ["booking", "appointment", "when", "soon", "same day", "next day"],
    "category": "availability",
    "follow_up_question": "When do you need it done? I can check what slots I have available."
  },
  {
    "question": "What payment methods do you accept?",
    "short_answer": "I take cash, bank transfer, and credit cards. For larger jobs, I can also do a payment plan through Afterpay.",
    "detailed_answer": "I've got a few options — cash on the day, direct bank transfer, or credit card. For bigger jobs over $500, I'm happy to do a split payment — half upfront to order materials, half on completion. I also offer Afterpay for jobs over $200 if you want to spread it out.",
    "keywords": ["payment", "cash", "card", "bank transfer", "Afterpay", "pay"],
    "category": "process",
    "follow_up_question": "Got it. Would you like to book in and lock in a time?"
  },
  {
    "question": "Do you work on weekends?",
    "short_answer": "Yes, I work Saturdays from 8am to 4pm. Sunday is by appointment only and might incur a small surcharge.",
    "detailed_answer": "Yes, Saturday is a normal working day for me — 8am to 4pm. Sunday I only do by appointment, usually for existing customers or urgent jobs, and there's a small weekend surcharge. It's $30 extra on Sundays.",
    "keywords": ["weekend", "Saturday", "Sunday", "available", "booking"],
    "category": "availability",
    "follow_up_question": "Saturday work for you, or were you thinking Sunday?"
  },
  {
    "question": "Can you hang heavy pictures or mirrors?",
    "short_answer": "Yes, I can hang heavy items up to around 30 kilograms, as long as the wall and fixings are suitable.",
    "detailed_answer": "Yes, heavy pictures and mirrors are no problem — I can handle items up to about 30 kilograms. I'll need to check what type of wall you've got — brick, timber frame, or plasterboard — and use the appropriate fixings. For really heavy pieces, I might need to reinforce the mounting or use a French cleat system. I can assess what's needed when I come out.",
    "keywords": ["picture", "mirror", "hang", "heavy", "wall mount", "frame"],
    "category": "process",
    "follow_up_question": "How heavy is the piece? And what type of wall is it going on?"
  },
  {
    "question": "What's your minimum call-out charge?",
    "short_answer": "My minimum job is $80, which covers the first hour of labour. Anything over that is charged at $60 per hour.",
    "detailed_answer": "Minimum charge is $80, which covers the first hour of labour. After that, it's $60 per hour. So if it's a small job like putting up three shelves or fixing a door, you're looking at around $80 to $120 depending on how long it takes. I round to the nearest 15 minutes after the first hour.",
    "keywords": ["minimum", "call out", "charge", "fee", "hourly rate", "labour"],
    "category": "pricing",
    "follow_up_question": "What needs doing? I can tell you if it'll be a minimum job or if it'll take longer."
  },
  {
    "question": "What qualifications do you have?",
    "short_answer": "I've got a Certificate III in Carpentry and 10 years of experience in handyman work around Brisbane.",
    "detailed_answer": "I've got a Certificate III in Carpentry from my apprenticeship, and I've been doing handyman work for about 10 years now — everything from flat-pack assembly to minor plumbing and door repairs. I'm also fully insured with public liability cover, so you're protected if anything goes wrong.",
    "keywords": ["qualified", "certified", "insurance", "carpenter", "experience", "certificate"],
    "category": "process",
    "follow_up_question": "Happy with that? Ready to book in your job?"
  },
  {
    "question": "Can you fix a leaking tap?",
    "short_answer": "Yes, I can fix most leaking taps — usually it's just a worn washer or O-ring. I charge around $80 to $120 depending on the tap type.",
    "detailed_answer": "Yes, leaking taps are one of the most common jobs I do. Most of the time it's just a worn washer or O-ring, which is a quick fix. I charge around $80 to $120 depending on the type of tap — some modern mixer taps are a bit trickier and might take a bit longer. I can also replace the tap entirely if it's past saving.",
    "keywords": ["tap", "leak", "dripping", "plumbing", "repair", "washer"],
    "category": "process",
    "follow_up_question": "Is it a dripping tap or is it actually leaking water onto the bench?"
  },
  {
    "question": "Do you offer any warranties on parts?",
    "short_answer": "Yes, all parts come with at least a 12-month manufacturer's warranty, and I back my labour for 12 months as well.",
    "detailed_answer": "Yes, any parts I supply — whether it's tap washers, door hinges, or brackets — all come with the manufacturer's warranty, usually at least 12 months. On top of that, my labour is covered for 12 months. So if a part fails or my installation is faulty, I'll come back and sort it at no cost to you.",
    "keywords": ["warranty", "parts", "guarantee", "manufacturer", "labour"],
    "category": "warranty",
    "follow_up_question": "Good to know. Shall we lock in a time to get this sorted?"
  },
  {
    "question": "How do I book a job?",
    "short_answer": "I can book you in right now — just tell me what needs doing, your address, and what day works for you.",
    "detailed_answer": "It's easy — just tell me what needs doing, your address, and what day suits you. I can check my calendar and confirm a time right now. I'll send you a text message with the booking details and a reminder the day before. No deposit needed until the job is done.",
    "keywords": ["book", "booking", "appointment", "schedule", "contact", "phone"],
    "category": "process",
    "follow_up_question": "Perfect. What's the job and what's your address?"
  },
  {
    "question": "What if I'm not happy with the work?",
    "short_answer": "If you're not happy, I'll make it right. I'll come back and fix any issues at no extra cost — your satisfaction is my priority.",
    "detailed_answer": "If you're not happy with the work, I want to know about it. I'll come back and fix any issues at no extra cost — that's my guarantee to you. I've built my reputation on doing good work and word-of-mouth referrals, so I take it seriously if something's not right. Let's sort it out.",
    "keywords": ["complaint", "unhappy", "satisfied", "quality", "issue", "problem"],
    "category": "warranty",
    "follow_up_question": "Have you got a job you'd like me to look at?"
  },
  {
    "question": "Do you do after-hours emergency callouts?",
    "short_answer": "Yes, I do after-hours emergencies until 9pm. After-hours callouts are charged at time-and-a-half.",
    "detailed_answer": "Yes, I understand emergencies don't wait for business hours. I do after-hours callouts up until 9pm for urgent things like a door that won't lock, a leaking pipe, or anything causing damage to your property. After-hours work is charged at time-and-a-half, so it's $90 per hour instead of the standard $60.",
    "keywords": ["after hours", "emergency", "night", "urgent", "callout", "late"],
    "category": "emergency",
    "follow_up_question": "What's the emergency? Let me know what's happened and I'll see if I can get out to you tonight."
  }
]
```


Response:
```json
[
  {
    "question": "How much does a new pool cost?",
    "short_answer": "A new concrete pool typically starts around $35,000, while a fibreglass pool begins at about $25,000.",
    "detailed_answer": "Pool costs vary quite a bit depending on size, materials, and site conditions. A basic concrete pool starts around $35,000, fibreglass around $25,000, and we also offer mid-range options around $40,000 to $60,000. The final quote includes everything — excavation, installation, plumbing, electrical, and the handover.",
    "keywords": ["pool cost", "new pool price", "how much", "pool builder cost", "concrete pool", "fibreglass pool"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote so we can give you an exact price?"
  },
  {
    "question": "Do you offer payment plans or finance?",
    "short_answer": "Yes, we have flexible payment plans available and can arrange finance through a third-party provider.",
    "detailed_answer": "Absolutely, we offer a few different options. You can pay in stages as the build progresses — usually a deposit, then payments at key milestones. We also have finance partners if you'd prefer to spread the cost over a few years. Happy to talk through what's best for your situation.",
    "keywords": ["payment plans", "finance", "installments", "pool finance", "pay for pool"],
    "category": "pricing",
    "follow_up_question": "Would you like me to explain the payment plan options in more detail?"
  },
  {
    "question": "How much does pool fencing cost?",
    "short_answer": "Pool fencing starts at around $150 to $200 per metre, depending on the material you choose.",
    "detailed_answer": "Pool fencing costs depend on the length needed and the style you prefer. Glass pool fencing is popular and starts around $200 per metre, while aluminium is more budget-friendly at about $150 per metre. We can give you an exact quote once we know the perimeter length and your preferences.",
    "keywords": ["pool fencing", "fencing cost", "glass pool fence", "pool safety fence", "fence price"],
    "category": "pricing",
    "follow_up_question": "Can you tell me roughly how many metres of fencing you need, or would you like us to measure up?"
  },
  {
    "question": "How long does pool construction take?",
    "short_answer": "A typical pool build takes 6 to 10 weeks from start to finish, weather permitting.",
    "detailed_answer": "Most residential pools take between 6 and 10 weeks to complete. A fibreglass pool is usually quicker — around 4 to 6 weeks. Concrete pools take a bit longer, maybe 8 to 12 weeks. Keep in mind that council approvals can add another 4 to 6 weeks to the timeline before we start.",
    "keywords": ["how long", "construction time", "pool build time", "timeline", "weeks"],
    "category": "process",
    "follow_up_question": "Are you thinking of starting the build soon, or is this more of a future project?"
  },
  {
    "question": "What's your current lead time for new installs?",
    "short_answer": "We're currently booking about 2 to 3 weeks out for new pool installations.",
    "detailed_answer": "At the moment, we've got good availability. We can usually start a new installation within 2 to 3 weeks of you confirming the quote. If you need something sooner, it's worth asking — we might have a slot that opened up.",
    "keywords": ["lead time", "when can you start", "booking", "availability", "wait time"],
    "category": "availability",
    "follow_up_question": "Does that timeframe work for you?"
  },
  {
    "question": "Are you available on weekends?",
    "short_answer": "Yes, we're happy to work Saturdays by arrangement, and we do Sunday visits for quotes.",
    "detailed_answer": "We can certainly arrange Saturday work if needed — we know most people are busy during the week. We also do Sunday inspections for quotes, which is handy if you can't get time off work. Just let us know what works for you.",
    "keywords": ["weekend", "Saturday", "Sunday", "available", "appointments"],
    "category": "availability",
    "follow_up_question": "Would a Saturday or Sunday appointment suit you better?"
  },
  {
    "question": "What does the pool building process involve?",
    "short_answer": "It starts with a quote and site inspection, then we handle council approval, excavation, shell installation, plumbing, electrical, and finally the finishing and handover.",
    "detailed_answer": "The process kicks off with a free on-site quote where we assess your space and discuss options. Once you accept, we handle the council approval — that's typically 4 to 6 weeks. Then comes excavation, the pool shell going in, all the plumbing and electrical work, and finally the surround, fencing, and a full handover with instructions on how to operate everything.",
    "keywords": ["process", "steps", "how it works", "pool build", "what happens"],
    "category": "process",
    "follow_up_question": "Would you like me to walk you through the process in more detail?"
  },
  {
    "question": "Do I need council approval for a pool?",
    "short_answer": "Yes, virtually all new pools in Australia require council approval, including the safety fencing.",
    "detailed_answer": "In Australia, yes — you need both building approval and development approval for a new pool. We handle all of that for you as part of the service. The council will also require compliant pool fencing. We'll take care of the paperwork and make sure everything meets Australian standards.",
    "keywords": ["council approval", "DA", "building approval", "permits", "regulations"],
    "category": "process",
    "follow_up_question": "Have you started the approval process before, or would this be your first time?"
  },
  {
    "question": "What happens at the site inspection?",
    "short_answer": "We'll check your ground conditions, access for machinery, soil type, and where the pool can go on your property.",
    "detailed_answer": "During the site inspection, we'll have a look at a few things — the ground conditions and soil type, whether there's good access for the excavator, where the pool should sit for the best sun and views, and what obstacles might be in the way like trees or underground pipes. We'll also check your service connections for water and electricity.",
    "keywords": ["site inspection", "site visit", "assessment", "check", "property"],
    "category": "process",
    "follow_up_question": "Is there anything specific about your block you'd like us to look out for?"
  },
  {
    "question": "What warranty do you offer on new pools?",
    "short_answer": "We offer a lifetime structural warranty on the pool shell and a 12-month warranty on all equipment and workmanship.",
    "detailed_answer": "We've got you covered with a lifetime structural warranty on the pool shell itself — that's the concrete or fibreglass structure. On top of that, we give 12 months warranty on all equipment like pumps, filters, and heaters, plus our workmanship. We're also here for ongoing support after the build is done.",
    "keywords": ["warranty", "guarantee", "structural warranty", "pool warranty", "workmanship"],
    "category": "warranty",
    "follow_up_question": "Would you like more details on what's covered under the warranty?"
  },
  {
    "question": "What is covered under the pool warranty?",
    "short_answer": "The structural warranty covers the shell itself against cracking or leaks, while the equipment warranty covers pumps, filters, and heaters.",
    "detailed_answer": "The structural part covers the pool shell — so if it cracks or springs a leak due to a structural defect, that's covered. The equipment warranty includes things like the pump, filter, chlorinator, and heater — any manufacturing faults on those are covered for 12 months. Wear and tear or damage from improper use isn't covered, but we'll always look after you where we can.",
    "keywords": ["warranty", "what's covered", "structural", "equipment", "guarantee"],
    "category": "warranty",
    "follow_up_question": "Do you have any specific concerns about warranties you'd like to ask about?"
  },
  {
    "question": "Do you do emergency callouts for existing pools?",
    "short_answer": "Yes, we do emergency callouts for our existing customers — we understand pools can develop issues that need urgent attention.",
    "detailed_answer": "We do look after our existing customers with emergency callouts. If you've got a major leak, a pump failure, or something urgent that's affecting your pool, give us a call and we'll get someone out as soon as possible. We do charge a callout fee for after-hours work, but we'll always be upfront about costs before we come out.",
    "keywords": ["emergency", "callout", "urgent", "after hours", "leak", "pump"],
    "category": "emergency",
    "follow_up_question": "Are you dealing with an emergency right now, or is this something we can schedule?"
  },
  {
    "question": "My pool pump has stopped working — can you help urgently?",
    "short_answer": "Yes, we can help with pool pump issues. Is the pump making any noises or showing error codes?",
    "detailed_answer": "We can definitely help get your pump sorted. First thing — check if the pump is getting power and look for any obvious issues like a tripped circuit breaker. If it's making a grinding noise, that could indicate a bearing problem. If you've got an older pump, it might just be time for a replacement. We can send someone out to diagnose it properly.",
    "keywords": ["pool pump", "pump not working", "pump repair", "pump replacement", "motor"],
    "category": "emergency",
    "follow_up_question": "Can you tell me what the pump is doing or not doing right now?"
  },
  {
    "question": "There's a leak in my pool — is this urgent?",
    "short_answer": "Pool leaks can be urgent — if you're losing significant water, we should look at it within a day or two.",
    "detailed_answer": "It depends on how much water you're losing. If it's a small drop over a few days, it might just be evaporation — especially in summer. But if you're losing several centimetres overnight, that's likely a leak and we should get someone out to have a look. We can do a leak detection and repair it for you.",
    "keywords": ["pool leak", "leaking pool", "water loss", "leak detection", "repair"],
    "category": "emergency",
    "follow_up_question": "How quickly is the water level going down? Is it a lot or just a little?"
  },
  {
    "question": "Do you install pool heating?",
    "short_answer": "Yes, we install all types of pool heating — heat pumps, solar heating, and gas heaters.",
    "detailed_answer": "We definitely do pool heating. We've got a few options depending on your budget and preferences. Solar heating is the cheapest to run but needs roof space. Heat pumps are efficient and work well in our climate. Gas heaters are the quickest but cost more to run. We can help you figure out what's best for your situation.",
    "keywords": ["pool heating", "heat pump", "solar heating", "gas heater", "warm pool"],
    "category": "availability",
    "follow_up_question": "Are you interested in heating for a new pool, or do you want to add heating to an existing pool?"
  },
  {
    "question": "Can you renovate my old pool?",
    "short_answer": "Yes, we do pool renovations — everything from resurfacing and retiling to upgrading equipment and adding new features.",
    "detailed_answer": "We do a lot of pool renovations — it's one of our specialties, actually. We can resurface the pool with new fibreglass or pebblecrete, retile the waterline, upgrade the pump and filter, add LED lighting, or even change the shape a bit. It's a great way to bring an old pool back to life without the full cost of a new build.",
    "keywords": ["pool renovation", "pool restore", "renovate old pool", "resurface", "pool refurbish"],
    "category": "process",
    "follow_up_question": "What sort of condition is your current pool in? What would you like to change about it?"
  },
  {
    "question": "Do you build spas as well?",
    "short_answer": "Yes, we install spa pools and can even build a combined pool and spa if you've got the space.",
    "detailed_answer": "We certainly do spas — everything from standalone spa pools to combined pool and spa setups. We can do both concrete and acrylic spas. If you're building a new pool, adding a spa as an add-on is a popular choice. We've also got some great mid-range spa packages if you just want something smaller.",
    "keywords": ["spa", "spa pool", "hot tub", "spa installation", "pool and spa"],
    "category": "availability",
    "follow_up_question": "Are you thinking of a standalone spa, or would you like a pool and spa combo?"
  },
  {
    "question": "What types of pool fencing do you offer?",
    "short_answer": "We offer glass pool fencing, aluminium fencing, and steel fencing — glass is our most popular choice.",
    "detailed_answer": "We've got a few options. Glass pool fencing is the most popular because it looks great and doesn't block the view. Aluminium is a more budget-friendly option and comes in various colours. Powder-coated steel is super durable. We also offer the mixed options like glass posts with aluminium framing. We can show you samples and help you choose.",
    "keywords": ["pool fencing", "glass fence", "aluminium fence", "steel fence", "fencing options"],
    "category": "availability",
    "follow_up_question": "Do you have a particular style in mind, or would you like to see all the options?"
  },
  {
    "question": "Can you service or repair my pool filter?",
    "short_answer": "Yes, we service and repair all makes and models of pool filters — sand, cartridge, and diatomaceous earth.",
    "detailed_answer": "We can definitely help with filters — whether it needs a good clean, a new filter media, or if the valve or multiport is playing up. We'll need to know what type of filter you've got and what the issue is. If it's an older filter, sometimes it's worth considering an upgrade at the same time.",
    "keywords": ["pool filter", "filter service", "filter repair", "sand filter", "cartridge filter"],
    "category": "availability",
    "follow_up_question": "What type of filter do you have, and what's it doing wrong?"
  },
  {
    "question": "Do you offer ongoing pool servicing after installation?",
    "short_answer": "Yes, we offer pool servicing and can set up regular maintenance if you'd like us to look after it.",
    "detailed_answer": "We do offer ongoing servicing — we can come out regularly to test the water, clean the pool, check the equipment, and keep everything running smoothly. Some clients prefer us to look after it so they don't have to worry about a thing. We can also teach you how to do basic maintenance yourself if you'd rather do it yourself.",
    "keywords": ["pool service", "pool maintenance", "pool cleaning", "ongoing service", "regular maintenance"],
    "category": "availability",
    "follow_up_question": "Would you prefer us to handle ongoing maintenance, or would you like to learn to do it yourself?"
  }
]
```


Response:
```json
[
  {
    "question": "How much do solar panels cost?",
    "short_answer": "Solar panel systems typically start from around $4,000 for a small 3kW system, with most homes going for a 6.6kW system between $5,000 and $9,000 after rebates.",
    "detailed_answer": "For a typical Australian home, a 6.6kW system — which is the most popular size — ranges from $5,000 to $9,000 after the Australian Government rebate. The final price depends on your roof space, the panels you choose, and whether you need a new inverter. I'll need to have a look at your place to give you an exact quote.",
    "keywords": ["cost", "price", "how much", "solar panels", "system", "6.6kW"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote?"
  },
  {
    "question": "How much does battery storage cost?",
    "short_answer": "Home battery storage typically costs between $10,000 and $20,000, but after the federal battery rebate you could pay as little as $8,000 to $14,000.",
    "detailed_answer": "The Tesla Powerwall 2 is the most popular choice in Australia, retailing around $13,000 to $16,000 installed. The BYD HVS and Franklin WH are good alternatives starting from about $10,000. The actual cost depends on how much storage you need and whether you're adding the battery to an existing solar system.",
    "keywords": ["battery", "storage", "Tesla Powerwall", "price", "cost"],
    "category": "pricing",
    "follow_up_question": "Would you like me to check what battery rebates you're eligible for?"
  },
  {
    "question": "How long does solar installation take?",
    "short_answer": "Most residential solar installations are completed in 4 to 8 hours, depending on the system size.",
    "detailed_answer": "A standard 6.6kW system typically takes 4 to 6 hours. If we're installing a battery as well, add another 2 to 4 hours. Larger systems or tricky roof access can take a bit longer. We'll give you a better time estimate once we scope out your site.",
    "keywords": ["installation time", "how long", "timing", "duration"],
    "category": "process",
    "follow_up_question": "Would you like me to book a time that suits your schedule?"
  },
  {
    "question": "What happens on installation day?",
    "short_answer": "On installation day, our crew will arrive early, set up your system, and have you generating power by the end of the day.",
    "detailed_answer": "Our Clean Energy Council accredited installers will arrive between 7 and 9am, assess the site, then get straight to work mounting the panels on your roof, wiring everything up, and connecting to the grid. We handle all the paperwork with your electricity retailer, so once we're done, you're officially generating solar power.",
    "keywords": ["installation day", "what to expect", "process", "installers"],
    "category": "process",
    "follow_up_question": "Should I tell you anything to prepare before the installers arrive?"
  },
  {
    "question": "Do you service my suburb?",
    "short_answer": "We service most suburbs across the city and regional areas — just tell me your location and I'll check coverage.",
    "detailed_answer": "We cover a wide area across the city and surrounds, plus most regional centres within a few hours' drive. If you're outside our normal service zone, I can let you know the nearest approved installer partner. What's your suburb or town?",
    "keywords": ["service area", "suburbs", "regional", "coverage", "location"],
    "category": "availability",
    "follow_up_question": "What's your suburb so I can check if we cover you?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we provide completely free, no-obligation quotes for all solar and battery systems.",
    "detailed_answer": "One of our qualified solar consultants will visit your home, assess your energy usage and roof suitability, then provide you with a detailed quote tailored to your needs — all at no cost and with no pressure to commit. We'll even walk you through the available rebates and financing options.",
    "keywords": ["free quote", "obligation", "consultation", "assessment", "no obligation"],
    "category": "availability",
    "follow_up_question": "Would you like to schedule your free on-site quote?"
  },
  {
    "question": "What warranty do you offer on solar panels?",
    "short_answer": "We offer a 25-year product and performance warranty on most panel brands, plus a 10-year installation warranty.",
    "detailed_answer": "All the panels we install come with a minimum 25-year linear performance warranty, meaning they're guaranteed to still produce at least 85% of their rated output after 25 years. We also provide a 10-year workmanship warranty on our installation, so you're covered for both the product and the quality of


Response:
```json
[
  {
    "question": "How much does tree removal cost?",
    "short_answer": "Tree removal typically ranges from $500 for a small tree up to $5,000 or more for large, complex removals.",
    "detailed_answer": "Tree removal costs depend on the tree's size, location, and accessibility. A small tree under 5 metres might cost around $500 to $800, while large trees over 15 metres can range from $2,500 to $5,000 or higher. Factors like proximity to buildings, power lines, or confined access can affect the price. We always provide a free on-site quote so you know exactly what you're paying.",
    "keywords": ["tree removal cost", "price", "quote", "pricing", "expensive"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote for you?"
  },
  {
    "question": "How much does stump grinding cost?",
    "short_answer": "Stump grinding usually costs between $150 and $400 per stump, depending on size.",
    "detailed_answer": "Stump grinding pricing depends mainly on the stump diameter. A small stump up to 30 centimetres is around $150 to $250, while larger stumps over 60 centimetres can be $300 to $400 or more. We can usually grind the stump to about 150 millimetres below ground level. Some customers combine stump grinding with tree removal for a bundled price.",
    "keywords": ["stump grinding", "stump removal", "stump cost", "price"],
    "category": "pricing",
    "follow_up_question": "How big is the stump you need ground? I can check our availability."
  },
  {
    "question": "Do you offer emergency tree services?",
    "short_answer": "Yes, we do emergency callouts 24/7 for storm damage, fallen trees, and hazardous situations.",
    "detailed_answer": "We provide emergency tree services around the clock, seven days a week. Whether it's a storm that has brought down a tree on your house, a branch blocking a road, or a tree that's become unstable and dangerous, we can respond quickly. Emergency callouts do attract an after-hours surcharge, but safety is our priority. If it's a genuine emergency, we'll get there as soon as possible.",
    "keywords": ["emergency", "24/7", "after hours", "storm damage", "urgent"],
    "category": "emergency",
    "follow_up_question": "What's the situation — is the tree on a house, blocking access, or near power lines?"
  },
  {
    "question": "Can you remove a tree that's close to my house?",
    "short_answer": "Yes, we regularly remove trees near structures using controlled techniques to protect your property.",
    "detailed_answer": "We have experience removing trees in tight spaces near homes, fences, and sheds. We'll assess the situation and use controlled lowering techniques or a crane if needed. Every job gets a thorough risk assessment. We'll explain exactly how we'll safely bring the tree down without damaging your property. It's one of our most common jobs, so you can rest assured we've seen it all before.",
    "keywords": ["house", "near building", "confined space", "safe", "controlled"],
    "category": "process",
    "follow_up_question": "Can you tell me roughly how far the tree is from your house?"
  },
  {
    "question": "Do you do palm tree cleaning and removal?",
    "short_answer": "Yes, we do palm cleaning, dead palm removal, and palm tree trimming throughout the area.",
    "detailed_answer": "We handle all palm tree work including crown cleaning to remove dead fronds and seed pods, trimming for shape and height reduction, and complete removal of dead or hazardous palms. Palm cleaning is usually done every 12 to 18 months to keep them looking tidy and reduce fire risk. If you have a dead palm that needs removing, we can handle that too.",
    "keywords": ["palm", "palm cleaning", "palm trimming", "dead palm", "fronds"],
    "category": "availability",
    "follow_up_question": "Is it palm cleaning you need, or a full removal?"
  },
  {
    "question": "How soon can you come out for a quote?",
    "short_answer": "We can usually come out within 1 to 2 business days for a free, no-obligation quote.",
    "detailed_answer": "We aim to inspect your job and provide a quote within 1 to 2 business days of your call. During busy periods it might be 2 to 3 days, but we'll let you know when we book you in. The quote visit usually takes about 20 to 30 minutes. We'll walk through the job with you, explain our approach, and give you a fixed price — no hidden surprises.",
    "keywords": ["quote", "free quote", "inspection", "when", "appointment"],
    "category": "availability",
    "follow_up_question": "What day suits you this week or next?"
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed and insured for tree work in Queensland.",
    "detailed_answer": "We're fully qualified and hold the necessary Queensland Arbory licence for tree work. We're also fully insured with public liability cover — that's really important for tree work because there's always some risk involved. We can provide certificates of currency on request. Don't ever hire someone who isn't licensed and insured for tree work — it's not worth the risk.",
    "keywords": ["licensed", "insured", "qualified", "certified", "arbory"],
    "category": "process",
    "follow_up_question": "Would you like me to email through our licence and insurance details?"
  },
  {
    "question": "Do I need council approval to remove a tree?",
    "short_answer": "It depends — some trees are protected, so you may need council approval before removal.",
    "detailed_answer": "In Queensland, many local councils have tree preservation orders. You generally can't remove significant trees, especially native species, without council approval. Fines can be substantial if you remove a protected tree without permission. The good news is we know the local council rules and can check whether your tree requires approval. We'll advise you during the quote if any council applications are needed.",
    "keywords": ["council", "approval", "permit", "protected tree", "native"],
    "category": "process",
    "follow_up_question": "Do you know what type of tree it is?"
  },
  {
    "question": "What happens to the green waste?",
    "short_answer": "We clean up everything and take the green waste away to be mulched or recycled.",
    "detailed_answer": "We don't leave a mess. All branches, leaves, and timber are removed from your property. We take the green waste to a local mulch facility where it's recycled — which is better for the environment anyway. If you'd like some mulch back for your garden, just let us know and we can usually arrange that at no extra cost. We leave the site clean and tidy when we're done.",
    "keywords": ["clean up", "green waste", "mulch", "rubbish", "disposal"],
    "category": "process",
    "follow_up_question": "Would you like us to leave some mulch for you?"
  },
  {
    "question": "Can you do tree pruning only, not removal?",
    "short_answer": "Absolutely, we do all sorts of pruning — from light trimming to heavy structural pruning.",
    "detailed_answer": "We offer full pruning services including crown thinning to let more light through, crown lifting to raise the canopy, crown reduction to reduce the overall size, and deadwooding to remove dead branches. Pruning is often all you need if the tree is healthy but just getting too big or blocking light. It's usually much cheaper than full removal too. We can advise you on what's best for your situation.",
    "keywords": ["pruning", "trimming", "cut back", "crown", "maintain"],
    "category": "availability",
    "follow_up_question": "What sort of pruning are you looking for — just a tidy up, or something more significant?"
  },
  {
    "question": "Do you offer a warranty on your work?",
    "short_answer": "Yes, we offer a warranty on our workmanship — usually 12 months for tree work.",
    "detailed_answer": "We stand behind our work with a 12-month warranty on workmanship. If any issues arise from our work within that time, we'll come back and fix it at no extra cost. The warranty doesn't cover the tree itself regrowing or new storm damage — that's just nature. We also have public liability insurance, so you're fully protected. We want you to be completely comfortable with the job we do.",
    "keywords": ["warranty", "guarantee", "workmanship", "insurance"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered under the warranty?"
  },
  {
    "question": "What time of year is best for tree work?",
    "short_answer": "Tree work can be done year-round, but late autumn through winter is often ideal.",
    "detailed_answer": "The good news is tree work can be done any time of year. However, late autumn through winter is popular because trees are dormant, there's less sap flow, and it's easier to see the branch structure. Summer storms often keep us busy with emergency work. Palm cleaning is best done before storm season. Whatever the season, we can handle it — we work in all weather conditions.",
    "keywords": ["season", "best time", "when", "weather", "winter"],
    "category": "availability",
    "follow_up_question": "Are you looking to get it done this month, or is it more of a future plan?"
  },
  {
    "question": "How long does tree removal take?",
    "short_answer": "Most residential tree removals take between 2 to 6 hours, depending on size and complexity.",
    "detailed_answer": "A small tree might take 1 to 2 hours, a medium tree 2 to 4 hours, and a large tree 4 to 6 hours or more. Complex jobs with difficult access or trees near structures can take longer. We always give you a time estimate when we quote. On the day, we'll turn up on time, do the work efficiently, and clean up before we leave. You won't be waiting around.",
    "keywords": ["how long", "time", "duration", "hours", "how long does it take"],
    "category": "process",
    "follow_up_question": "Can you tell me roughly how big the tree is?"
  },
  {
    "question": "Can you work on trees near power lines?",
    "short_answer": "Yes, but we coordinate with Ergon Energy for any work near overhead power lines.",
    "detailed_answer": "We do work near power lines, but safety is critical. For any work within the Ergon Energy exclusion zone — that's usually 3 metres for most tree work — we need to arrange a safety observer or coordinated outage with Ergon. This is a legal requirement under the Electrical Safety Act. We'll handle all of that for you. Never try to trim trees near power lines yourself — it's extremely dangerous.",
    "keywords": ["power lines", "Ergon", "electrical", "dangerous", "overhead"],
    "category": "process",
    "follow_up_question": "Are the power lines running right through the tree, or nearby?"
  },
  {
    "question": "Do you do after-hours emergency callouts?",
    "short_answer": "Yes, we operate 24/7 for genuine emergencies like storm damage and fallen trees.",
    "detailed_answer": "We're available for emergencies outside normal business hours. If a tree has come down on your home, is blocking your driveway, or is leaning dangerously after a storm, call us right away. We answer calls 24 hours a day, 7 days a week. After-hours callouts do have a surcharge to cover the extra costs, but we'll always give you a clear price before we come out. Safety comes first.",
    "keywords": ["after hours", "24 hours", "emergency", "storm", "night"],
    "category": "emergency",
    "follow_up_question": "Where are you located? I'll check how quickly we can get someone to you."
  },
  {
    "question": "Can you remove a tree that's already fallen?",
    "short_answer": "Yes, we can clean up fallen trees and remove any remaining stumps or dangerous branches.",
    "detailed_answer": "If a tree has already fallen, we can help clean up the mess, cut up the fallen timber, remove the stump if it's still there, and make the area safe. If it's blocking your house or causing damage, that's an emergency and we'll prioritise you. Even if it's just a fallen tree in your yard, we can sort it out. We can usually fit you in within a day or two.",
    "keywords": ["fallen tree", "storm damage", "clean up", "down", "remove"],
    "category": "emergency",
    "follow_up_question": "Is the tree still on your house, or has it come to rest in the yard?"
  },
  {
    "question": "How much does a tree pruning quote cost?",
    "short_answer": "Our quotes are always free — no call-out fee, no obligation.",
    "detailed_answer": "Our quotes are completely free. We don't charge a call-out fee, and there's no obligation to proceed. We'll come to your property, have a look at the trees, discuss what you're hoping to achieve, and give you a fixed price. We'll also explain what we're going to do and answer any questions. You can take your time to decide — we never pressure you.",
    "keywords": ["free quote", "no obligation", "cost", "call out fee"],
    "category": "pricing",
    "follow_up_question": "Shall I book you in for a free quote?"
  },
  {
    "question": "What payment methods do you accept?",
    "short_answer": "We accept cash, card, and bank transfer — payment is due on completion of the job.",
    "detailed_answer": "We accept cash, credit card, and bank transfer. For larger jobs, we can also arrange a payment plan if needed. Payment is due on completion of the work once you're happy with it. We'll never ask for full payment upfront — that's not how we do things. We'll provide a tax invoice with our ABN so you can claim on your insurance if needed.",
    "keywords": ["payment", "cash", "card", "pay", "invoice"],
    "category": "process",
    "follow_up_question": "Do you have any questions about the quote or the work?"
  },
  {
    "question": "Can you do work on a Saturday?",
    "short_answer": "Yes, we work Saturdays, but weekends are popular so book early if you need a weekend.",
    "detailed_answer": "We work Saturdays from 7am to around 4pm. Weekends are popular because a lot of people are home, so try to book a week or two in advance if you need a specific Saturday. We also work weekdays. Sunday is usually for emergencies only. If it's not urgent, a weekday booking might get you a better time slot anyway.",
    "keywords": ["Saturday", "weekend", "available", "book", "appointment"],
    "category": "availability",
    "follow_up_question": "Would you prefer a weekday or weekend?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service the greater Brisbane region and surrounding areas including the Gold Coast and Sunshine Coast.",
    "detailed_answer": "We service Brisbane and surrounding suburbs, the Gold Coast, and the Sunshine Coast. If you're a bit further out, give us a call anyway — we might still be able to help or point you to a trusted colleague. We're based locally and know the area well. We can usually get to most places within the region on the same day or next day.",
    "keywords": ["areas", "Brisbane", "Gold Coast", "Sunshine Coast", "suburbs", "service area"],
    "category": "availability",
    "follow_up_question": "Which suburb are you in?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does structural welding cost?",
    "short_answer": "Structural welding jobs typically start from around $150 for small repairs, with larger fabrication work ranging from $500 to $5,000 depending on the job size and materials.",
    "detailed_answer": "Structural welding pricing depends on the scope of work, materials required, and access to the site. Small repair jobs like fixing a broken gate or rail start from about $150. Larger structural work such as beams, supports, or custom fabrications typically ranges from $500 up to $5,000 or more. I can organise a free on-site quote to give you an exact price.",
    "keywords": ["structural welding", "cost", "price", "quote", "pricing"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote for your structural welding job?"
  },
  {
    "question": "Do you offer mobile welding services?",
    "short_answer": "Yes, we have a fully equipped mobile welding unit that can come to your home, farm, or worksite — no job too big or small.",
    "detailed_answer": "Absolutely, we bring the workshop to you with our fully equipped mobile welding van. This means we can tackle jobs on-site at your home, commercial property, or rural property without you needing to transport heavy items. It's perfect for structural repairs, farm equipment, and machinery that can't be moved. We service the greater Sydney region and surrounding areas.",
    "keywords": ["mobile welding", "on-site", "mobile", "at your home", "worksite"],
    "category": "availability",
    "follow_up_question": "Where abouts are you located, and what kind of job needs doing?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service the greater Sydney metro area and can travel to regional NSW for larger projects — just ask if we cover your suburb.",
    "detailed_answer": "We cover the greater Sydney metropolitan area and surrounding regions. For larger projects, we're happy to travel further into regional New South Wales. We're based in Sydney and regularly service suburbs across the city. If you're outside our usual area, give us a call and we can discuss arrangements.",
    "keywords": ["Sydney", "service area", "suburbs", "regional NSW", "locations"],
    "category": "availability",
    "follow_up_question": "What suburb are you in, and what job do you need done?"
  },
  {
    "question": "Can you weld aluminium?",
    "short_answer": "Yes, we're specialists in aluminium welding using TIG welding for clean, strong welds on anything from marine fittings to custom ute trays.",
    "detailed_answer": "Yes, aluminium welding is one of our specialties. We use TIG welding which produces clean, strong, and aesthetically pleasing welds perfect for aluminium. We handle marine fittings, ute trays, alloy wheels, trailer repairs, and structural aluminium work. Aluminium welding requires specific equipment and expertise, which we've got plenty of.",
    "keywords": ["aluminium welding", "aluminum", "TIG welding", "marine", "ute trays"],
    "category": "process",
    "follow_up_question": "What aluminium piece do you need welded — is it something we can bring to the workshop or does it need our mobile service?"
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed and insured. We're qualified structural welders with comprehensive trade insurance and comply with all Australian standards.",
    "detailed_answer": "Yes, we're fully licensed structural welders with comprehensive trade insurance. All our work complies with Australian Standards, particularly AS 1554 for structural steel welding. We're also fully insured for public liability, so you've got peace of mind knowing the job will be done right and safely.",
    "keywords": ["licensed", "insured", "qualified", "certified", "Australian standards", "AS 1554"],
    "category": "warranty",
    "follow_up_question": "Would you like to book a job, or do you have other questions about our qualifications?"
  },
  {
    "question": "Do you provide free quotes?",
    "short_answer": "Yes, we provide free, no-obligation quotes for all welding jobs. We can either look at photos you send through or come on-site for a proper assessment.",
    "detailed_answer": "Yes, absolutely — we offer free quotes for all jobs with no obligation. For smaller jobs, you can often send us photos via text or email and we can give you a rough idea over the phone. For larger or structural work, we'd prefer to come on-site and have a proper look so we can give you an accurate quote. There's no charge for this.",
    "keywords": ["quote", "free quote", "no obligation", "estimate", "assessment"],
    "category": "pricing",
    "follow_up_question": "Can you send me some photos of what needs doing, or would you prefer we come out and have a look?"
  },
  {
    "question": "What welding methods do you use?",
    "short_answer": "We use MIG, TIG, and stick welding depending on the job — TIG for aluminium and stainless for a clean finish, MIG for structural steel, and stick for heavy-duty work.",
    "detailed_answer": "We're equipped with MIG, TIG, and stick welding gear. TIG is our go-to for aluminium and stainless steel because it gives that clean, precise finish. MIG is perfect for structural steel and general fabrication — it's fast and strong. Stick welding is great for heavy-duty industrial work or outdoor jobs where the wind might be an issue. We choose the right method for each specific job.",
    "keywords": ["MIG welding", "TIG welding", "stick welding", "welding methods", "techniques"],
    "category": "process",
    "follow_up_question": "What material is it you're looking to have welded?"
  },
  {
    "question": "Do you do custom fabrication?",
    "short_answer": "Yes, custom fabrication is a big part of what we do — from stair railings and balconies to machinery parts and farm equipment, we build to your specifications.",
    "detailed_answer": "Yes, custom fabrication is one of our core services. We build to your specifications, whether it's stair railings, balcony balustrades, machinery parts, farm equipment, trailer modifications, or architectural metalwork. We can work from your drawings or photos, or we can help you design something from scratch. We've got the workshop space and equipment to handle just about any custom job.",
    "keywords": ["custom fabrication", "custom", "fabrication", "bespoke", "made to measure"],
    "category": "process",
    "follow_up_question": "Have you got a design in mind, or do you need help figuring out what you want?"
  },
  {
    "question": "Do you offer warranties on your welding work?",
    "short_answer": "Yes, we stand behind our work with a warranty on both labour and materials. Structural work comes with a 12-month warranty, and we use quality Australian-supplied materials.",
    "detailed_answer": "Yes, we're proud to offer a warranty on all our work. Structural and fabrication jobs come with a 12-month warranty on labour, and we also honour manufacturer warranties on materials we supply. We only use quality Australian-approved materials, and we follow strict welding procedures to ensure the work is built to last. If there's ever an issue, just give us a call.",
    "keywords": ["warranty", "guarantee", "labour warranty", "materials"],
    "category": "warranty",
    "follow_up_question": "What kind of job are you looking at? I can give you more details on the warranty for that specific work."
  },
  {
    "question": "What is stainless steel welding?",
    "short_answer": "Stainless steel welding uses specialised techniques to join stainless steel while maintaining its corrosion resistance and clean appearance — ideal for kitchens, pools, and marine applications.",
    "detailed_answer": "Stainless steel welding requires specific expertise because if done incorrectly, it can lose its corrosion-resistant properties. We use TIG welding with the right filler materials to maintain the structural integrity and appearance of the stainless. It's commonly used for kitchen benchtops, pool fencing, marine equipment, and architectural features. We make sure it's done properly so it lasts.",
    "keywords": ["stainless steel", "stainless", "corrosion resistant", "TIG", "kitchen", "pool fencing"],
    "category": "process",
    "follow_up_question": "What stainless steel application do you need — is it something like pool fencing, a kitchen bench, or something else?"
  },
  {
    "question": "Can you repair my broken gate or fence?",
    "short_answer": "Yes, we repair gates, fences, and railings all the time — it's one of our most common jobs. We can either fix what's there or fabricate a new one if needed.",
    "detailed_answer": "Absolutely, gate and fence repairs are bread and butter for us. Whether it's a steel gate that's come off its hinges, a wrought iron fence that's rusted through, or a pool fence that needs fixing — we can sort it. We can either repair what's there or, if it's too far gone, fabricate a brand new one to match or improve on the original. We also do powder coating to make it look fresh.",
    "keywords": ["gate repair", "fence repair", "railing", "wrought iron", "pool fence"],
    "category": "process",
    "follow_up_question": "What exactly is wrong with the gate or fence — is it a hinge issue, rust damage, or something bent?"
  },
  {
    "question": "How long does a typical welding job take?",
    "short_answer": "Small repair jobs take a few hours, while custom fabrication can take a few days to a couple of weeks depending on the complexity and our workload.",
    "detailed_answer": "It depends on the job. Small repairs like fixing a gate or a broken rail are usually done within a few hours to a day. Larger custom fabrication work — things like structural frames, staircases, or machinery — typically takes a few days to a couple of weeks, depending on the complexity and our current schedule. When we quote the job, we'll give you a realistic timeframe.",
    "keywords": ["time", "how long", "duration", "timeline", "lead time"],
    "category": "process",
    "follow_up_question": "What's the job you need done? I can give you a better idea of timeframe once I know what we're dealing with."
  },
  {
    "question": "Do you do emergency after-hours callouts?",
    "short_answer": "Yes, we understand welding emergencies don't wait — we offer after-hours callouts for urgent jobs, though there may be an extra callout fee outside business hours.",
    "detailed_answer": "Yes, we know welding emergencies don't always happen between 9 and 5. We offer after-hours callouts for urgent jobs like safety repairs, machinery breakdowns, or structural issues that can't wait. There is an extra callout fee for after-hours work, but we prioritise getting you safe and back in business. Give us a call and we'll sort something out.",
    "keywords": ["emergency", "after hours", "urgent", "callout", "24 hours"],
    "category": "emergency",
    "follow_up_question": "What's the emergency — is it a safety issue or something that can wait until tomorrow?"
  },
  {
    "question": "What if I need something urgently repaired?",
    "short_answer": "Give us a call and we'll prioritise your job. If it's urgent, we can often fit you in the same day or the next day, especially for safety-critical repairs.",
    "detailed_answer": "Just give us a call and let us know it's urgent. We understand that sometimes you need something fixed NOW — whether it's a broken gate that's a security risk, machinery that's holding up work, or a safety issue. We'll do our best to fit you in as soon as possible, often same-day or next-day for genuine urgent jobs. We'll work with you to get it sorted.",
    "keywords": ["urgent", "repair", "fast", "quick", "same day"],
    "category": "emergency",
    "follow_up_question": "How urgent is it, and what's the situation? That'll help us figure out the best way to get you sorted."
  },
  {
    "question": "Do you work on commercial projects?",
    "short_answer": "Yes, we work on commercial and industrial projects including structural steel, machinery, fit-outs, and site welding — we happily tackle jobs of all sizes.",
    "detailed_answer": "Yes, we handle plenty of commercial and industrial work. This includes structural steel installations, machinery repair and modification, site welding, commercial fit-outs, and custom fabrications for businesses. We've got the equipment, qualifications, and experience to meet commercial standards and deadlines. Whether you're a builder, property manager, or business owner, we can help.",
    "keywords": ["commercial", "industrial", "business", "builder", "contractor"],
    "category": "availability",
    "follow_up_question": "What kind of commercial project is it? Let me put you through to discuss the details."
  },
  {
    "question": "What qualifications do your welders have?",
    "short_answer": "Our welders are qualified structural welders with Certificate III in Engineering — Fabrication trade qualifications and years of hands-on experience.",
    "detailed_answer": "Our team holds Certificate III in Engineering — Fabrication trade qualification, which is the standard Australian trades qualification for welders. We've got experience across structural steel, stainless steel, aluminium, and exotic metals. We're also certified to Australian Standards, particularly AS 1554 for structural steel welding, so you know the work meets code requirements.",
    "keywords": ["qualifications", "Certificate III", "tradesman", "certified", "experienced"],
    "category": "warranty",
    "follow_up_question": "Would you like to go ahead and book a quote for your job?"
  },
  {
    "question": "Do you supply the materials?",
    "short_answer": "Yes, we can supply all materials — steel, aluminium, stainless steel — at trade prices. Or you're welcome to supply your own if you prefer.",
    "detailed_answer": "Yes, we can supply all the materials for your job. We source steel, aluminium, and stainless steel at competitive trade prices and pass those savings on to you. We can pick up the materials, or if you've got a specific supplier or prefer to supply your own, that's fine too. We'll advise on what's best for the job and your budget.",
    "keywords": ["materials", "steel", "aluminium", "supply", "supplying"],
    "category": "process",
    "follow_up_question": "Do you have a preference for supplying the materials, or would you like us to handle that?"
  },
  {
    "question": "How much does a mobile welding callout cost?",
    "short_answer": "Mobile welding callouts start from $150 for the first hour, then charged hourly — the callout fee counts towards the job cost if you proceed.",
    "detailed_answer": "Our mobile welding service starts from $150 for the first hour, which covers us coming to you with the van fully equipped. If the job takes longer, we charge hourly from there. The good news is the callout fee counts as a credit towards your job if you go ahead, so you're not paying extra. For larger jobs, we usually quote a fixed price instead.",
    "keywords": ["mobile welding cost", "callout fee", "callout charge", "hourly rate"],
    "category": "pricing",
    "follow_up_question": "What's the job? If it's a quick fix, I can give you a better idea of the total cost."
  },
  {
    "question": "Can you weld cast iron?",
    "short_answer": "Yes, we can repair cast iron using specialised techniques and pre-heating to prevent cracking — it's a tricky material but we've got the expertise.",
    "detailed_answer": "Yes, cast iron welding is something we can do, though it requires specialised techniques. Cast iron is notoriously tricky because it can crack if heated or cooled too quickly. We use pre-heating, the right filler materials, and controlled cooling to get a strong repair. It's commonly needed for pump housings, engine blocks, gearbox casings, and decorative ironwork. It might cost a bit more than regular steel welding because of the skill involved.",
    "keywords": ["cast iron", "cast iron repair", "cracked", "engine block"],
    "category": "process",
    "follow_up_question": "What cast iron piece needs repairing — is it something like a pump, engine part, or something else?"
  },
  {
    "question": "What about powder coating after welding?",
    "short_answer": "Yes, we can arrange powder coating through our partner network to give your finished job a durable, professional finish — it's the perfect finish for steel and aluminium.",
    "detailed_answer": "Yes, we can definitely sort powder coating for