Case study: Timberline Flooring (Bendigo)

Response:
# Timberline Flooring

## Headline

**"We Left $35K on the Table Last Year. This Year, We're Up $77K from Leads We'd Have Lost."**

---

## Snapshot Box

- **Business:** Timberline Flooring
- **Location:** Bendigo, VIC
- **Trade:** Residential & Commercial Flooring (Timber, Laminate, Vinyl)
- **Challenge:** Generated 80 leads at a regional trade show but lacked the bandwidth to follow up quickly — competitors were stealing jobs before they could even make a call.
- **Solution:** Sunaiva AI Voice Widget + Lead Follow-Up Package
- **Result:** 95% lead contact rate within 1 hour (up from 40%); $77K in closed jobs from trade show leads alone

---

## The Challenge

"We'd done the hard yards — booked our spot at the Bendigo Home Show, spruced up the display with some nice timber samples, and manned the booth for two days straight. Walked away with 80 legit enquiries. Credit cards, scope of work, the lot.

Problem was, I was back on the tools the next morning. Me and my offsider were installing oak flooring in Kangaroo Flat from 7am to 5pm. By the time I got home and sifted through the business cards, it was 7pm — most of those leads had already gotten quotes from two other floorers.

That's the brutal reality of being a small flooring business in regional Victoria. You've got the skills, you've got the work, but you can't be everywhere at once. Every missed call or unanswered text is money walking out the door.

Last year, I'd estimate we lost about $40K in jobs simply because we couldn't get back to people fast enough. It's gutting."

— **Mitch Heaney, Owner, Timberline Flooring**

---

## Why Sunaiva

A mate who runs a plumbing business in Castlemaine had been banging on about his "virtual receptionist" for months. When I finally sat down with him over a beer at the Golden Dragon in Bendigo, he showed me how it worked. Straightforward. No fancy tech jargon. It answered his phone when he couldn't, took the details, and sorted the jobs into what was urgent and what could wait.

The part that grabbed me was the lead follow-up feature. See, I thought these widgets were just for answering website calls. But Sunaiva could actually call through our lead list, qualify the job, book consultations, and flag the hot prospects — all without me lifting a finger.

At $197 a month, it's cheaper than a part-time receptionist and it works 24/7. I signed up the next week.

---

## The Results

Within the first month, the Sunaiva widget had contacted every single lead from that trade show — 80 enquiries, 80 first-point-of-contact conversations.

**Here's what happened:**

- **Lead contact rate jumped from 40% to 95%** within the critical first-hour window. The AI called each lead within minutes of us syncing the list. When someone was ready to book, it booked them. When someone was just browsing, it captured their requirements and flagged them for Mitch to follow up when he had time.

- **22 closed jobs from 80 leads** — that's a 27.5% conversion rate, which is solid for flooring. Average job value came in around $3,500. Total revenue from those trade show leads: **$77,000.**

- **Mitch estimates $35,000+ in recovered revenue** compared to the previous year when they'd have converted maybe 12-15 of those leads due to slow follow-up.

- **8 hours per week freed up** — that's roughly one full day Mitch now spends actually laying floors instead of playing phone tag. His offsider stopped interrupting jobs to answer the mobile.

- **Customer satisfaction improved noticeably.** People mentioned multiple times how fast Timberline got back to them. One customer in Maiden Gully said, "I called three floorers on Monday. You guys got back to me that arvo. The others never called back at all."

---

## Quote

> "I was skeptical about the 'AI' thing. Thought it might sound robotic or stuff things up. But the first week, it booked a $4,200 job for me while I was under a house in Epsom pulling up old boards. I didn't even know about it until the customer turned up the next day for the measure-up. That one job paid for six months of the subscription.
>
> For any tradie who generates leads — and that's everyone these days — this is a no-brainer. You either answer every enquiry fast, or you watch your competitors do it."

— **Mitch Heaney, Owner, Timberline Flooring**

---

## By The Numbers

| Metric | Before Sunaiva | After Sunaiva |
|---|---|---|
| Lead contact rate (first hour) | 40% | 95% |
| Jobs closed from trade show leads | ~12 | 22 |
| Revenue from trade show leads | ~$42K | $77K |
| Hours spent on phone admin/week | 12+ | 4 |

---

## What's Next

Mitch is now running targeted Google Ads for timber flooring in Bendigo and surrounding areas — Strathfieldsaye, Maiden Gresh, Kangaroo Flat — with the Sunaiva widget handling all incoming enquiries.

He's also planning to hit the Bendigo Showgrounds expo again this year with a bigger display.

"Last time I went to a trade show, I needed three weeks to follow up properly. Now? The AI's already working while I'm still packing down the booth. I'm thinking of doing two or three shows a year instead of just one. The system's ready to handle the volume."

---

## Ready to See These Results in Your Business?

Every week you spend chasing leads is a week you're not doing the work that actually pays the bills.

Sunaiva answers your phone, qualifies enquiries, books the jobs, and follows up every lead — 24/7 — for less than the cost of a part-time receptionist.

**Start your 14-day free trial today.** No credit card required. No lock-in contract.

👉 **[Book Your Demo]** or call us on **1300 123 456**

*Trusted by 200+ Australian tradies. Melbourne • Sydney • Brisbane • Perth • Adelaide • Hobart • Darwin*


Case study: AutoDoor Solutions (Toowoomba)

Response:
# From Missed Calls to Missed Meals: How AutoDoor Solutions Reclaimed Their Nights

---

## Snapshot Box

- **Business:** AutoDoor Solutions
- **Location:** Toowoomba, QLD
- **Trade:** Commercial & Industrial Door Solutions (Roller Doors, Fire Doors, Automatic Entry)
- **Challenge:** Missing 40% of after-hours calls from commercial clients with emergency breakdowns
- **Solution:** Sunaiva AI Voice Widget (Pro Plan)
- **Result:** 95% call capture rate, $38,400 annual revenue recovered

---

## The Challenge

The calls never stopped. That's the thing about commercial doors — a roller door at a warehouse packing shed doesn't wait until Monday morning. When it pops a spring or the motor conks out at 11pm, those businesses need someone *now*.

For years, I was that someone. I'd be at the pub with me mates, or having dinner with the family, and my phone would buzz. Half the time I couldn't answer because I was driving or indisposed. Half the time I could, but I'd cop an earful because the customer had already called three other companies.

We were losing about six calls a week to voicemail — and in commercial work, when someone needs an emergency door repair, they don't leave a message. They call the next tradie. We'd had clients tell us straight to our face: *"We thought you guys weren't operating anymore."*

That's a terrible look when your bread and butter is 24/7 commercial contracts.

I was burning out. My wife Jess kept saying, "You can't be on call 24 hours a day forever." She was right, but I couldn't see another way.

---

## Why Sunaiva

I'd looked at answering services before. Most wanted $500+ a month for a receptionist who knew nothing about doors. Not worth it.

What grabbed me about Sunaiva was that the AI actually *knew* our trade. It could answer technical questions — "Can you do a same-day repair on a commercial roller door?" — and could book jobs straight into our calendar. No middleman, no "I'll get the tradie to call you back."

The cost was fair too. For what I was paying in lost jobs and my own sanity, the Pro plan at $397/month was a no-brainer.

The fact that it's built specifically for tradies — not some generic chatbot — sold me. This wasn't tech for tech's sake. This was a bloke in a ute needing help, and someone actually picking up the phone.

---

## The Results

Within the first month, the numbers told the story:

**Calls captured:** We went from answering roughly 60% of enquiries (mostly because I was personal-availability dependent) to **95% captured**. The AI answers every call, 24/7, in under two rings.

**Revenue impact:** We've recovered an average of **7 new jobs per month** that would have otherwise gone to competitors. Our average commercial door job — whether it's a sensor repair, motor replacement, or emergency callout — runs about $550. That's roughly **$38,400 annually** in previously missed revenue.

**Time saved:** I used to spend about 10 hours a week on call handling and phone tag. Now it's maybe two. That's **eight hours back** every week to actually do jobs, see me family, or — heaven forbid — sleep.

**Customer satisfaction:** Our Google reviews have bumped up noticeably. Last month we had three separate reviews mention "they answered straight away" and "great communication." For commercial clients, showing you can be responsive is half the battle.

---

## Quote

> "I honestly thought I'd have to hire a receptionist or die trying. Instead, I've got an AI that works harder than I do — and it doesn't complain about working weekends."
>
> — **Matt Hayes**, Owner, AutoDoor Solutions

---

## By The Numbers

| Metric | Before | After |
|--------|--------|-------|
| Calls Captured | 60% | 95% |
| Monthly Revenue Recovered | — | $3,200 |
| Hours Spent on Phone/Admin/Week | 10 | 2 |
| Jobs Booked via AI/Month | — | 7 |

---

## What's Next

We've just landed a contract with a new industrial estate in Charlton (just out of Toowoomba) — four warehouses, all needing roller door servicing. With Sunaiva handling the enquiries, I can focus on the install team and not worry about missing a call from the site manager.

Next step is linking the widget to our job management software so the AI can dispatch job details straight to our tradies' tablets. That'll save even more admin time.

Jess reckons I should take a holiday now. Maybe she's right.

---

## Ready to see these results in your business?

If you're copping the same pain I was — missing calls, losing jobs, working nights and weekends — there's a better way.

**Book a free demo** with Sunaiva and see how the AI Voice Widget works for your trade. No pushy sales pitch. Just a look at what it could do for your business.

**[Book Your Demo →]**

---

*AutoDoor Solutions is a commercial door specialist serving Toowoomba and the Darling Downs region. They handle roller doors, fire doors, automatic doors, and emergency repairs for warehouses, factories, and retail premises.*


Case study: DreamKitchens Reno (Launceston)

Response:
# DreamKitchens Reno Never Misses a $50K Lead Since Installing Sunaiva

---

## Snapshot

| | |
|---|---|
| **Business** | DreamKitchens Reno |
| **Location** | Launceston, TAS |
| **Trade** | Custom Kitchen Renovation |
| **Challenge** | Missing 60% of enquiries on high-value $30-80K kitchen jobs while onsite |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 94% call capture rate, $540K in new jobs in first 6 months |

---

## The Challenge

I've been running DreamKitchens Reno for eight years now. We do high-end custom kitchens across Launceston and the broader Tamar Valley — we're talking $30K to $80K renos. Beautiful work, but here's the thing: when you're on a job site with a client, you can't answer your phone. It's as simple as that.

And every missed call? That's a $50,000 opportunity walking out the door.

I was losing about 15-20 enquiries a month. Some blokes would leave a message, but honestly, most of them just moved on to the next kitchen company. I'd call back a day later and they'd already signed with someone else.

My wife Jade was doing her best to handle enquiries between school pickups, but she isn't a tradie — she couldn't answer technical questions about cabinetry materials or cabinetry lead times. We'd get enquiries like "What do you charge per linear metre for a U-shape kitchen with stone tops?" and she'd have no idea how to respond.

The final straw was a $78,000 job in Riverside. bloke called three times on a Thursday. I was installing a pantry at a place in Newnham. He ended up going with a competitor in Youngtown. That one still stings.

---

## Why Sunaiva

I'd seen a few other tradies talking about AI phone assistants on some Facebook groups — the Tasmanian Tradies Network mainly. A couple of plumbers in Hobart had tried some overseas options but said the AI didn't understand Australian accents or trade terminology.

Sunaiva caught my eye because it was built here in Australia. The widget sits right on your website, so when someone searches "custom kitchens Launceston" and lands on my page, they can just hit the button and talk to someone immediately — even at 9pm on a Sunday.

What really sold me was that it actually understands kitchen terminology. It knows the difference between a L-shape and a galley kitchen, can discuss stone vs. engineered stone, and can book a site measure appointment straight into my calendar. No fobbing off to a generic call centre.

---

## The Results

Within the first month, I knew this was working. The AI captured 47 enquiries that would have otherwise gone to voicemail. My old rate was about 40% — I'd maybe get 20 good leads a month. Now I'm capturing over 94% of calls.

Here's what happened in the first six months:

- **47 new kitchen jobs booked** — that's $2.1 million in total project value across all jobs
- **$540,000 in closed revenue** — we converted about 26% of AI-qualified leads into signed contracts
- **12 hours a week recovered** — Jade's not playing phone tag anymore, I'm not pulling over to check voicemail
- **Zero missed $50K+ enquiries** — not one potential client has slipped through since installation

The AI handles the qualification questions — budget, timeline, whether they're ready to proceed — and books the site measure directly into my calendar. I show up to jobs with a full brief already in my inbox.

The best part? One bloke in Legana told me he called three other kitchen companies before me. Two never called back. The third took two days to get back to him. I rang him within 20 minutes of his enquiry (thanks to the AI alert) and he said "Finally, someone who actually answers their phone." He signed a $62,000 contract two weeks later.

---

## Quote

> "Before Sunaiva, I was losing one or two serious jobs every month just because I couldn't answer the phone. That's $100K-plus in revenue walking out the door. Now every enquiry gets a response within minutes, and my calendar is booked out three months in advance. It's paid for itself ten times over."
>
> — **Matt Hollow**, Owner, DreamKitchens Reno

---

## By The Numbers

| | |
|---|---|
| **94%** | Call capture rate (up from 40%) |
| **$540K** | Revenue in first 6 months |
| **12 hrs** | Time saved per week |
| **0** | Missed high-value enquiries |

---

## What's Next

We're expanding into bathroom renovations next year — same model, higher volume but slightly lower average job value. The AI will handle that too. I'm also looking at getting a second widget for the new bathroom website so the two trades stay separate.

My goal is to hit $1.2 million annual revenue by end of 2025 without hiring a full-time admin person. At the moment I'm on track.

---

## Ready to see these results in your business?

If you're a tradie in Launceston, Hobart, or anywhere in Tasmania who's tired of missing calls from clients with money to spend, Sunaiva can help.

**Book a free 15-minute demo** and see exactly how the AI widget works for your trade. No pressure, no hard sell — just a practical conversation about what's possible.

👉 **[Book Your Demo Here]**

*Every day you wait is another enquiry you might not get back.*


Response:
# Never Miss Another Call: How AquaFlow Drainage Captured $47K in Lost Revenue

---

## Snapshot

| | |
|---|---|
| **Business** | AquaFlow Drainage |
| **Location** | Mildura, VIC |
| **Trade** | Emergency Drainage & Plumbing |
| **Challenge** | Missing 60% of after-hours calls from desperate customers whose drains had exploded |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 97% call capture rate, $47K recovered revenue in 6 months |

---

## The Challenge

There is nothing worse than getting a call at 9pm from a customer with a flooded backyard and hearing the words "no answer" on your voicemail for the third time that week.

That's what was happening to us. Every. Single. Night.

We run a small drainage crew in Mildura — just me, my offsider, and a van. We're flat out during the day clearing blocked sewers, doing pipe relining, sorting out tree root invasions in the older places around Deakin Ave and the suburbs out toward Irymple. But when the phone rang at night or on weekends? That was the problem.

I'd be elbow-deep in a pipe at 8pm, no phone on me, and by the time I got back to the ute, there'd be 3 missed calls. Half those callers had already moved on to the next plumber on Google. I was estimating we were losing **2 to 3 jobs a week** — that's around $1,200 to $1,800 in revenue vanishing into thin air, just because I couldn't answer the phone.

And the thing about drainage emergencies? They're not patient. A blocked sewer doesn't wait until Monday.

I tried a voicemail service, but people don't leave messages. They just call the next bloke. I was losing sleep over it, honestly. My wife said I was checking my phone every 10 minutes even on our day off.

---

## Why Sunaiva

I'd been looking at phone answering services, but they wanted $300+ a month for a call centre in the Philippines, and honestly, the blokes I've talked to over there don't know a relief drain from a stormwater pipe.

A mate of mine runs a solar business in Wentworth and he's got one of these AI voice bots on his website. He told me, "Mate, it books the jobs straight into your calendar. Doesn't even ring you unless it's a definite booking." That sounded too good to be true, but I checked out Sunaiva.

What sold me was that it was built specifically for tradies. The AI knows plumbing terminology. It can handle the back-and-forth — "Can you come today?" "What's the hourly rate?" "Do you service Karana?" — all without me lifting a finger.

The price was right too. $197 a month for the Starter package, which was everything I needed. No contracts, no lock-in. I thought, that's less than I'd lose in a bad week anyway.

---

## The Results

Within the first month, the widget had captured **23 calls that would have otherwise gone to voicemail**. That's 23 chances at $350–$500 average jobs.

By month three, I'd added a second widget for my new number and we were hitting a **97% call capture rate**. The only calls I miss now are the ones from telemarketers, and even they get politely told to get stuffed.

Here's what it's meant in real numbers:

- **Calls captured**: Went from ~40% to 97%
- **Recovered revenue**: $47,320 in the first 6 months (I tracked every job the widget booked)
- **Jobs per week**: Up from 28 to 38 — that's 10 extra jobs a week
- **Time saved**: 8 hours a week I used to spend playing phone tag
- **Customer satisfaction**: We've had zero complaints about "not getting through" in our Google reviews since January

The best part? I slept through the whole Easter long weekend and woke up to 4 jobs already booked in my calendar. Four jobs I didn't have to chase. That's worth the $197 a month on its own.

---

## "I slept through Easter and woke up to four jobs booked"

We used to run around like headless chooks trying to answer the phone between jobs. Now the AI does all the running around for us. It's like having a receptionist who never sleeps, never takes a sick day, and doesn't cost me $800 a week.

The amount of stress it's taken off me — I can't put a dollar figure on that. But I can put a dollar figure on the $47K we've recovered, and that's very real.

**— Steve Hocking, Owner, AquaFlow Drainage**

---

## By The Numbers

| | |
|---|---|
| **97%** | Call capture rate |
| **$47K** | Revenue recovered in 6 months |
| **+10** | Extra jobs per week |
| **8 hrs** | Time saved on admin weekly |

---

## What's Next

I've just upgraded to the **Pro plan** so the AI can handle two lines — my main business number and the new after-hours dispatch line. Planning to bring on a second van and an apprentice next quarter, and with the widget handling all the incoming enquiries, I can focus on training the new bloke instead of being stuck on the phone.

Eventually, I want to set up SMS job updates to customers so they know exactly when we're turning up. Sunaiva's already got that feature in the roadmap apparently. Can't wait.

---

## Ready to see these results in your business?

Every missed call is a lost job. Every voicemail is a customer calling your competitor.

Sunaiva's AI Voice Widget answers your phone 24/7, books jobs directly into your calendar, and costs less than a part-time receptionist. No scripts. No offshore call centres. Just a smart tradie bot that speaks your language.

**[Get Your Free Demo →]** *See how much revenue you're leaving on the table.*


Case study: Jake's Mobile Mechanic (Albury-Wodonga)

Response:
# Jake's Mobile Mechanic

## How an Albury-Wodonga tradie stopped losing $100K+ per year to missed calls — without hiring a receptionist

---

## Snapshot

| | |
|---|---|
| **Business** | Jake's Mobile Mechanic |
| **Location** | Albury-Wodonga, NSW/VIC border |
| **Trade** | Mobile Automotive Mechanic |
| **Challenge** | Missing 60% of calls while working under cars, costing thousands in lost bookings every week |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | Captured 95% of calls; recovered $96K in annual revenue |

---

## The Challenge

Jake Prendergast runs a one-man mobile mechanic operation servicing Albury, Wodonga, and surrounding suburbs — Lavington, West Albury, Bandiana, the works. He's busy. Actually, "busy" doesn't cover it.

> "I'd be under a car at 8am and wouldn't come out until 6pm. Phone's ringing the whole time. I can't answer it — I've got grease everywhere, I'm under a Magna or a Prado with my arms in the engine bay. By the time I clean up and call back, they've already found someone else."

Jake was losing an average of 12 calls per week that never got returned. Not because he didn't care — because he literally couldn't answer. He'd call back and get voicemail or the customer had moved on.

> "I估算了一下 — I was probably losing 3 or 4 jobs a week minimum. That's $800-1000 gone, just like that. Every week. It was doing my head in."

On weekends, it was even worse. Jake took Sundays off, meaning Saturday arvo enquiries went unanswered until Monday morning. In a competitive market where Jiffy and other chains have 24/7 call centres, Jake was haemorrhaging customers.

---

## Why Sunaiva

Jake saw a post on a tradie Facebook group — someone from Wagga Wagga had tagged their mate who'd just set up the AI widget on his plumbing website. The idea stuck.

> "I didn't want a receptionist. I don't have the work for a full-time admin person, and part-time is a headache with leave and all that. But I needed someone to answer the phone."

He checked out Sunaiva's site. The $197/month Starter plan covered what he needed — the AI takes calls, books jobs straight into his calendar, and sends him a text when someone's confirmed.

> "The whole thing cost less than I'd lose in a week. Seemed like a no-brainer."

---

## The Results

Within the first month, Jake's call capture rate went from roughly 40% to 95%.

**Here's what changed:**

- **Calls captured:** From 6 out of 15 per day → 14 out of 15
- **Jobs booked directly through the widget:** 8-12 per month, no human involvement
- **Revenue recovered:** Approximately $96,000 annually in jobs that previously would have been lost
- **Time saved:** 10+ hours per week NOT playing phone tag
- **Weekend coverage:** The AI now answers 24/7 — Saturday calls get handled, Sunday queries get triaged

The AI books jobs into Jake's calendar using his existing booking system. When he finishes a job, he checks his phone, sees the next booking, and rolls straight to it. No admin. No phone calls. Just work.

> "It's literally like having a receptionist who never sleeps and never complains about being underpaid."

Customer feedback has been solid too. The AI books the job, confirms the address and vehicle details, and sends an SMS confirmation. When Jake arrives, the customer's ready and the job's scoped. No "oh, I thought you were the other mob" confusion.

---

## Quote

> "I was losing five figures a year to missed calls and I just accepted it as part of running a one-man shop. Now I look at my calendar and there's bookings I never even spoke to. The AI sorted it all out. Best $197 I spend every month."
> — **Jake Prendergast**, Owner, Jake's Mobile Mechanic

---

## By The Numbers

| | |
|---|---|
| **95%** | Call capture rate achieved |
| **$96K** | Annual revenue recovered |
| **10+ hrs/week** | Time saved on admin |
| **24/7** | Weekend coverage now |

---

## What's Next

Jake's planning to upgrade to the Pro plan ($397/month) to add call handling — screening, prioritising, and warm transfers for urgent jobs.

> "Once I've got a second van and a apprentice on the road, I'll want the AI to flag the big dollar jobs so I can jump on them myself. But for now, the Starter plan is doing exactly what I needed."

He's also referring mates in the trade game — three other tradies in Albury-Wodonga have signed up after seeing his results.

---

## Ready to see these results in your business?

If Jake can stop losing $100K/year with a $197/month widget, imagine what it could do for your trade business.

👉 **[Book a demo with Sunaiva today]** — or check out our pricing and see which plan fits your operation.

*No jargon. No tech bro energy. Just a mate who answers your phone when you can't.*


Case study: PeakPerformance HVAC (Orange)

Response:
# PeakPerformance HVAC

## How an Orange HVAC Business Captured 94% More Calls (While Their Techs Stayed on the Tools)

---

### Snapshot

| | |
|---|---|
| **Business** | PeakPerformance HVAC |
| **Location** | Orange, NSW |
| **Trade** | Heating & Air Conditioning |
| **Challenge** | 15 technicians with no dedicated dispatcher — calls going to voicemail, jobs lost to competitors, owner running himself ragged |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 94% increase in call capture, $47,000+ added revenue in first 6 months |

---

## The Challenge

I was losing jobs every single week. That's the honest truth.

We run 15 techs across the Central West — Orange, Bathurst, Dubbo, the whole region. We're busy as hell, but here's the thing: when you're running a team that size without a dedicated dispatcher, the phone becomes your enemy.

I'd be on a roof in Wellington installing a new split system, and my phone would be blowing up. Miss the call? That's a $4,000 AC installation gone to McWarren Air or one of the Sydney guys who can promise a same-day service that we actually *could* have done.

After hours was even worse. We'd get 15-20 after-hours calls a week — emergency heat pump failures in winter, AC packing it in during a 38-degree day in January. Most of those calls went to voicemail. Half the time, people didn't even leave a message. They just moved on to the next company.

My wife Sarah was handling the phones between running the office, and she was copping abuse from tradies because nobody could get through to book jobs. It wasn't sustainable. I was about to hire a part-time receptionist at $28/hr, but that was going to cost me $50k a year before super. And honestly, I'd rather put that money into another van.

---

## Why Sunaiva

I first heard about Sunaiva through my web guy, Troy at Central West Websites. He'd been banging on about AI for a while, and I was skeptical — I'm a tradesman, not a tech early adopter.

But the thing that got me was the price. $397 a month for the Pro package. That's less than two weeks of a receptionist's wages. And Troy showed me how it worked: the widget sat on our website, answered calls 24/7, could book jobs straight into our calendar, and sent me SMS confirmations.

The fact that it used Australian voices was important to me. I've heard those overseas AI bots — they struggle with "Dubbo" and "Mudgee." Our customers are regional, they want to talk to someone who sounds normal.

Sarah and I did a trial for two weeks on the Starter plan. Within that trial, we captured three jobs we would have otherwise missed. That was enough for me.

---

## The Results

**Call capture went from 62% to 96%.**

That's the big one. Before Sunaiva, if you called us during business hours and we were all on jobs, you'd get Sarah or nothing. After hours? Forget it. Now the widget answers every single call, 24/7, 365 days a year.

Here's what that actually looks like:

- **42 calls per month** we previously missed or sent to voicemail (now captured)
- **At $380 average job value**, that's roughly $16,000 in captured revenue per month
- **In the first 6 months**, we tracked $47,200 in jobs that came directly through the widget
- **18 new maintenance contracts** signed from after-hours enquiries (that's recurring revenue we never had before)
- **12 hours per week** — that's how much time Sarah saves not playing phone tag. She can actually do her job now.

Customer feedback has been solid too. The widget asks for a rating after each call. We're sitting at 4.7 stars. A bloke from Molong called up at 11pm on a Saturday — his reverse-cycle unit had died — the widget booked him in for 8am Sunday. He left a 5-star review specifically mentioning how impressed he was that "someone answered at that hour."

---

## What the Owner Says

> "I was skeptical about AI. Thought it would sound like a robot and put people off. But the bloke who called us at 11pm on a Saturday — he didn't even realize it wasn't Sarah until I mentioned it in the confirmation text. That's when I knew we'd made the right call.
>
> The best part? I'm not losing sleep over missed calls anymore. My techs have work, the vans are full, and I'm not paying someone $50k a year to sit on a phone. For what we spend on Sunaiva, we're up about $40k in net revenue this year. That's a no-brainer."
>
> — **Matt Kennedy**, Owner, PeakPerformance HVAC

---

## By The Numbers

| | |
|---|---|
| **94%** | Increase in call capture |
| **$47,200** | Revenue captured in first 6 months |
| **12 hrs** | Admin time saved per week |
| **4.7/5** | Customer satisfaction rating |

---

## What's Next

We've just upgraded to the Growth plan so we can add a second widget for our sister company, PeakPerformance Plumbing — same problem, different trade. We're also testing the SMS follow-up feature to send service reminders to our 180+ maintenance customers.

Next year, we're looking at expanding into Wagga Wagga. With Sunaiva handling the phones, I can send a couple of my senior techs down to set up a new depot without worrying about missing calls from a new market.

---

## Ready to See These Results in Your Business?

Every missed call is a job you won't get back. While you're on the tools, your competitors are answering the phone.

Sunaiva costs less than a part-time receptionist, works 24/7, and books jobs straight into your calendar. No training required, no sick days, no holiday pay.

**Start your free 14-day trial at sunaiva.com.au**

*No credit card required. Set up in under 10 minutes.*


Response:
---

# "I was losing $20k a month in missed calls — now every call gets answered"

## How AllSafe Scaffolding stopped letting jobs slip through the cracks with 24/7 AI voice coverage

---

### The Snapshot

| | |
|---|---|
| **Business** | AllSafe Scaffolding |
| **Location** | Dubbo, NSW |
| **Trade** | Commercial & Residential Scaffolding |
| **Challenge** | Missing calls from builders and project managers needing urgent scaffolding quotes — costing thousands in lost jobs and creating gaps in documented communications |
| **Solution** | Sunaiva AI Voice Widget (Pro Plan) |
| **Result** | Call capture jumped from 58% to 96%; documented call records now full compliance-ready |

---

### The Challenge

We'd be on a site in Wellington or Condobolin, completely off the tools because we're trying to chase up a quote, and my phone would be blowing up with missed calls from builders in Dubbo who needed scaffolding yesterday.

The worst part? These aren't small jobs. A builder ringing up needs a scaffold for a new pub build or a roof replacement — they're looking at $5,000, $10,000, sometimes $15,000 per job. And I'd call them back two hours later and they'd already moved on to another scaffolder.

We also needed proper records. Worksafe NSW can rock up any time on commercial sites and ask for our job communications — when we quoted, what we said, the lot. I'd been writing everything down in a notepad like it was the 1970s. It was a mess.

We were losing at least three or four solid jobs a month. That's $20,000-plus gone. Just from missed calls.

---

### Why Sunaiva

I'd seen a few things about AI phone assistants but I was skeptical. Then I talked to a mate who runs a plumbing business in Orange — he's been using Sunaiva for six months and said it was a game-changer.

What sold me:

- **Real Australian accent** — none of that robotic overseas voice stuff. The callers don't even know they're talking to AI.
- **It books the job in** — the widget books the appointment straight into my calendar. No more "yeah, I'll swing by Tuesday sometime."
- **Full call logs** — every conversation gets transcribed and saved. Worksafe can have the lot if they ask.
- **Couldn't beat the price** — less than $400 a month for 24/7 coverage? That's cheaper than a part-time receptionist, and she wouldn't be answering the phone at 9pm on a Sunday.

---

### The Results

#### Calls Captured: 58% → 96%

Before Sunaiva, we were answering about 6 out of 10 calls — and that was being generous. Half those calls came back as "oh, I already got someone else." Now? Every single call gets answered, every conversation gets logged.

#### Revenue Impact: +$18,400/month

In the first eight weeks, we booked 11 new jobs that we would have missed before. Average job value: around $6,200. That's roughly $68,000 in new revenue we would've otherwise lost — and we're only three months in.

#### Time Saved: 7.5 hours/week

That's time I used to spend playing phone tag. "Hey, can you call me back?" "What time works?" "I'll be on site, try me at lunch." Now the AI handles all of it. I show up to the job, the quote's already sent, the job's already booked.

#### Compliance: 100% Documented

Every call, every quote discussion, every job confirmation — it's all in writing now. Worksafe can pull up the records anytime. That peace of mind alone is worth it.

---

### The Quote

> "I honestly didn't think an AI could handle our industry — we're dealing with architects, project managers, backyard renovators, the lot. But Sunaiva figured out how to qualify each caller and get me the right info. Last month I landed a $22,000 commercial job in Dubbo that came through the widget. I was on a site in Narromine at the time and didn't even know about it until the AI texted me the booking confirmation."
>
> — **Mick Schultz**, Owner, AllSafe Scaffolding

---

### By The Numbers

| **+11** | **96%** | **7.5 hrs** | **$68k** |
|---|---|---|---|
| new jobs booked in 8 weeks | call capture rate | saved per week | in captured revenue |

---

### What's Next

We've just started using the widget to handle after-hours emergency calls. There was a storm in Dubbo last month that took out a few roofs — we got calls at 11pm from tradies needing urgent scaffold for tarps. Before Sunaiva, we'd have missed the lot.

Now we're looking at the Growth plan to add SMS follow-ups and multi-language support, because we're starting to get more enquiries from developers in the new housing estates out near West Dubbo.

---

### Ready to see these results in your business?

Every missed call is money walking out the door. Don't let your phone be the reason you're leaving thousands on the table.

**Get your free demo at sunaiva.com.au** — we'll show you exactly how the widget works for your trade, your suburb, your customers.

---

*AllSafe Scaffolding serves Dubbo, Wellington, Condobolin, Narromine, and the Central West region. They specialize in commercial scaffolding, residential scaffolding, and temporary roof systems.*


Case study: AquaSeal Waterproofing (Mandurah)

Response:
# From 40% Missed Calls to 100% Coverage: How AquaSeal Waterproofing Recovered $96,000 in Lost Revenue

---

## Snapshot

| | |
|---|---|
| **Business** | AquaSeal Waterproofing |
| **Location** | Mandurah, WA |
| **Trade** | Waterproofing (residential & commercial) |
| **Challenge** | Missing 40% of incoming calls while on jobs, losing an average of 12 leads per week |
| **Solution** | Sunaiva Pro Voice Widget |
| **Result** | 97% call capture rate; recovered $96,000 in annual revenue |

---

## The Challenge

We were getting smashed with enquiries — builders needing wet area certifications, homeowners with leaking balconies, renovators wanting bathroom waterproofing. But here's the thing: when you're on a roof in Halls Head pulling up old membrane in 35-degree heat, you can't answer the phone. And half the time, those callers weren't waiting around.

"I'd finish a job and check my phone — three missed calls from tradies needing waterproofing done yesterday. By the time I'd call back, they'd already moved on to someone else. One bloke told me straight: 'Mate, I called three waterproofers. You were the third. The first one answered.'" — **Matt Denham, Owner**

The numbers were brutal. We calculated we'd missed roughly 12 calls a week. At an average job value of $2,400 for residential waterproofing work — that's nearly $30,000 in potential revenue walking out the door every single month.

---

## Why Sunaiva

I looked at a few options. There were those overseas call handling services where someone answers in a generic call centre — didn't sit right for a specialised trade. Then I found Sunaiva.

The fact that it answered in my voice, could handle the booking questions, and best of all — **it knew my calendar** — was the winner. I didn't want some offshore bloke guessing when I could fit a job in. I wanted my own system working 24/7, and I wanted to still be the one making the final call on timing.

The setup took about 20 minutes. I recorded a quick intro, plugged in my availability, and boom — it was live.

---

## The Results

**First week, I was shocked.** The widget captured 11 calls that would have gone to voicemail. Four of those turned into jobs within the first fortnight.

Six months in, here's what we're looking at:

- **Call capture:** Up from 60% to 97%
- **Jobs booked directly through the widget:** 23 (worth approx. $55,200)
- **Revenue recovered:** Roughly $96,000 annually in previously lost leads
- **Admin time saved:** About 4 hours a week — that's time I used to spend playing phone tag, now spent on actual quoting or (occasionally) watching the Dockers
- **Customer feedback:** Nobody's complained about the AI. A few clients mentioned it was "pretty seamless" and "sorted it out quick." One builder said he appreciated getting an instant confirmation email instead of waiting for me to call back after hours

The $397/month for Pro? It's cost me about $2,400 for the year. We've already banked $55,000 in direct widget bookings. The math isn't complicated.

---

## Quote

> "I honestly thought it might feel impersonal or put people off. But the way Sunaiva set it up — friendly, professional, like a receptionist who knows the trade — it's only made us look bigger. We're a two-person crew in Mandurah but we're answering calls like a five-truck operation. That 40% we were losing? That's basically a second tradie worth of work we were giving away for free."

— **Matt Denham, AquaSeal Waterproofing**

---

## By The Numbers

| | |
|---|---|
| **97%** | Call capture rate (up from 60%) |
| **$96K** | Annual revenue recovered |
| **4 hrs** | Admin time saved per week |
| **23** | Jobs booked directly through widget in 6 months |

---

## What's Next

We've just started targeting the new housing estates popping up around Wannanup and Lakelands. The widget's already handling those enquiries, and I'm honestly thinking about the Growth plan so we can add a second line for my lead installer. That way we can split the calls based on area and he handles his own bookings.

Maybe next year we look at getting some Google Reviews going — the widget's already capturing customer details, so the follow-up's easy.

---

## Ready to See These Results in Your Business?

If you're copping the same pain — missing calls, losing leads, watching money walk out the door while you're on the tools — don't cop it. A tradie in Mandurah with a two-man crew turned $30K/month in lost leads into a competitive advantage. What's stopping you?

**[Book your free demo →]** or **[Grab the 30-day money-back guarantee]** — if it doesn't work for your trade, you haven't lost a cent. But it will work. The numbers don't lie.


Case study: SparkleClean Windows (Rockhampton)

Response:
# Case Study: SparkleClean Windows

---

## Headline

**"I Was Losing $2,000 a Month Just Because My Phone Was in the Van"**

When Jake Prendergast is 30 metres up on a high-rise building in Rockhampton, his phone is sitting in the ute — and so are his leads. Then he plugged in Sunaiva.

---

## Snapshot Box

| | |
|---|---|
| **Business** | SparkleClean Windows |
| **Location** | Rockhampton, QLD |
| **Trade** | Commercial & Residential Window Cleaning |
| **Challenge** | Missing 40%+ of calls while working on high-rise jobs, losing leads to voicemail |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 96% call capture rate; $2,300/month in recovered revenue |

---

## The Challenge

I've been window cleaning in Rockhampton for 11 years. Got a solid crew, good rep, steady commercial work on the unit blocks along the Fitzroy River. But here's the thing — when you're up on a scissor lift or harness on a four-storey building, your phone's in the ute. No way around it.

> "I'd finish a job, check my phone, and see five missed calls. Half the time it went to voicemail and people never called back. One bloke told me later he'd already booked someone else because I didn't get back to him fast enough."

Jake was losing roughly 15-20 calls a week during peak periods. At $130 average job, that's potentially $2,000-plus walking out the door every month. The worst part? It was completely preventable. He was doing the work — he just couldn't answer the phone.

---

## Why Sunaiva

Jake had tried a traditional answering service before, but hated the impersonal feel.

> "I didn't want some Sydney call centre reading a script to my regular clients. They know me. They know my business."

The Sunaiva widget ticked boxes other solutions couldn't:

- **Custom voice trained on his business** — the AI sounds like a real receptionist who knows the area, the jobs, the pricing
- **Real-time booking** — clients can book directly into his calendar without him lifting a finger
- **Instant notification** — Jake gets a ping the second a job's booked, even if he's still on the tools
- **Affordable** — "At $197 a month, I'd only need to land two extra jobs to pay for it. That's nothing."

---

## The Results

**Within the first month, the numbers told the story:**

- **Call capture: 41% → 96%** — The widget answered every single call, even when Jake was mid-job
- **Jobs from previously-lost leads: 12 in month one** — That's $1,560 in revenue from calls that would have otherwise vanished
- **Revenue recovery: $2,300/month average** — Between rebookings and new clients, Jake's booking an extra 4-5 jobs every week
- **Time saved: 8 hours/week** — No more playing phone tag, no more returning calls during his limited breaks
- **Customer feedback: 100% positive** — Clients love that they can book anytime, even on Sunday arvo

> "Last week I did a full day on the CQ University building — didn't touch my phone once. Came down to four bookings already in the calendar. That's just... easy money."

---

## Quote

> "I honestly thought it was too good to be true. But mate, it's real. The AI sounds natural, it knows my pricing, it handles the awkward questions. One of my commercial clients told me she didn't even realise it wasn't me answering. That's when I knew we'd nailed it."

— **Jake Prendergast**, Owner, SparkleClean Windows

---

## By The Numbers

| **Metric** | **Before** | **After** |
|---|---|---|
| Calls Answered | 59% | 96% |
| Monthly Recovered Revenue | $0 | $2,300 |
| Jobs Booked/Month from Missed Calls | 0 | 12 |
| Admin Hours/Week | 12 | 4 |

---

## What's Next

Jake's now looking to expand:

- Adding a second widget for his residential team so they never miss a lead while doing house calls
- Using Sunaiva's CRM integration to follow up on quote requests automatically
- Rolling out SMS confirmations to reduce no-shows on commercial jobs

> "We've got the system working. Now it's about scaling up without adding admin overhead."

---

## Ready to See These Results in Your Business?

Every missed call is a lost job. Every voicemail is a client calling your competitor.

Sunaiva's AI Voice Widget answers your phone 24/7, books jobs directly into your calendar, and pays for itself in just 2-3 jobs a month.

**Start your 14-day free trial today.** No credit card required. No contracts.

👉 **[Get Your Widget at Sunaiva.com.au](https://sunaiva.com.au)**


Case study: PowerDig Excavation (Wagga Wagga)

Response:
# "I Was Losing $15k A Month Because I Couldn't Hear The Phone On Site"

---

## The Snapshot

| | |
|---|---|
| **Business** | PowerDig Excavation |
| **Location** | Wagga Wagga, NSW |
| **Trade** | Civil Excavation & Earthmoving |
| **Challenge** | Couldn't hear phone ring over excavator noise — missing 4 out of every 10 calls |
| **Solution** | Sunaiva AI Voice Widget (Pro Plan) |
| **Result** | 96% call capture rate; $12,000+ in recovered revenue per month |

---

## The Challenge

**PowerDig Excavation** runs two bobcats, a 20-tonne excavator, and a tipper from their depot in Bomen, just outside Wagga Wagga. When the machines are running, you'd need a air horn to be heard from two metres away.

"We'd be digging a footing for a new house in Kooringal or trenching a sewer line over in Lake Albert, and the phone would be going off in the ute," says **Matty O'Brien**, owner and operator. "But there's no way you can hear it when you've got a 12-tonne digger running next to you."

The pain was real. Matty estimates they were missing **15 to 20 calls a week** during the busy season — calls from builders wanting immediate quotes, homeowners needing a driveway done, civil crews needing last-minute trenching.

"Most tradies would just ring the next mob. They don't leave messages. They'd move on."

Matty tried having his missus answer the phone from the office, but she was working full-time too. A voicemail service didn't cut it — by the time he'd check messages at the end of the day, the job was gone.

"We were literally watching money fly out the window because we couldn't hear a bloody phone ring."

---

## Why Sunaiva

Matty heard about Sunaiva from a mate who runs **Murray River Plumbing** in Albury — they'd just set up the widget and were raving about it.

"I was skeptical at first. An AI answering my phone? Sounds bloody ridiculous. But then I thought, what do I have to lose? I was already missing $10k-plus a month in work."

The setup hooked straight into his existing Telstra mobile. No new hardware, no office phone system to rip out. The widget answers in his voice (or a professional tone he chose), takes the details, books the job straight into his calendar, and shoots him a text with the full quote request.

"The fact it books the job straight into my calendar — that was the sell for me. Not just a voicemail. An actual booking."

He went with the **Pro Plan at $397/month** — wanted the full suite: call screening, custom voice, and calendar integration.

---

## The Results

In the first full month with Sunaiva live, the difference was immediate.

**Calls Captured: 40% → 96%**

Before Sunaiva, they were answering maybe 12 of 20 incoming calls. Now they're hitting 19 out of 20 — the one missed call was a wrong number.

**Recovered Revenue: $12,400/month (average)**

Using an average excavation job value of **$2,800** in the Wagga region, Matty calculated they picked up an extra **4-5 jobs per month** that would've otherwise gone to a competitor. That's roughly $12,400 in recovered revenue against a $397/month investment.

**Time Saved: 6+ hours per week**

No more checking voicemail every hour. No more playing phone tag. No more returning calls at 7pm after scrubbing down. The AI handles the back-and-forth.

"Last week I done three jobs I would've missed before — a stormwater drain at a Turvey Park building site, a pool excavation in Glenfield, and a quick bobcat job for a farmer out at Bookham. That's nearly $9,000 in one week."

**Customer Feedback**

The AI sends a follow-up SMS to every caller after the job is quoted. Matty's seen a jump in his Google reviews — customers mention how quick and professional the callback was.

---

## The Quote

> "I honestly thought it was going to be some robot that sounded like a bloody GPS. But the customers don't even notice. A builder from Wagga Earthmoving called me last week and said, 'Your receptionist's bloody good, mate — got me booked in within five minutes.' I told him it wasn't a receptionist. He didn't believe me."
>
> — **Matty O'Brien**, Owner, PowerDig Excavation

---

## By The Numbers

| | |
|---|---|
| **96%** | Call capture rate (up from ~40%) |
| **$12,400** | Average monthly revenue recovered |
| **6+ hrs** | Time saved per week on phone admin |
| **$397** | Monthly investment (Pro Plan) |

---

## What's Next

Now that the phone situation's handled, Matty's scaling up. He's hired a second operator and is chasing more commercial contracts with local builders.

"I'm looking at getting a second widget for my mate's site — he's starting a landscaping crew and needs the same thing. Might even add the Growth plan and get the CRM integration going."

His goal: hit $1.2 million turnover this financial year.

---

## Ready To See These Results In Your Business?

If you're a tradie in Wagga, Albury, or anywhere in regional NSW — you know the feeling. The phone's ringing, the saw's running, and you can't answer either.

**Sunaiva** answers your phone 24/7, books the job, and sends you the details. No missed calls. No lost work. Less stress.

**Book a free 15-minute demo** and see how the widget works on your website. No pushy sales pitch — we'll just show you what it can do.

**[Book Your Demo →]**

---

*PowerDig Excavation serves Wagga Wagga and surrounding regions including Turvey Park, Kooringal, Lake Albert, and the Riverina.*


Case study: Elite Appliance Repair (Bunbury)

Response:
# From Missing Calls to Missing Nothing: How Elite Appliance Repair Stopped Leaking Revenue

---

## Snapshot

- **Business:** Elite Appliance Repair
- **Location:** Bunbury, WA
- **Trade:** Appliance & Refrigeration Technician
- **Challenge:** Warranty claims were being rejected due to poor call handling and missing serial numbers, costing thousands in lost reimbursements
- **Solution:** Sunaiva AI Voice Widget
- **Result:** 94% of calls captured (up from 48%), warranty claim approval rate jumped from 32% to 89%

---

## The Challenge

I was losing money every single week, and I didn't even know it.

My phone'd be ringing off the hook while I'm underneath a Westinghouse fridge in Australind, trying to diagnose a compressor issue. By the time I finished the job and called back, they'd already moved on to another repairer — or worse, they'd found someone in Mandurah who could come that day.

But the real killer was the warranty work. Samsung, LG, Electrolux — they all want the serial number, the model number, the purchase date, the exact fault description, and the customer's details before they'll touch a claim. I'd get back to the workshop, realise my tradie had half the info, and we'd cop a rejection. That's $300-500 per claim I couldn't claim back. Some weeks I was losing $1,500-plus in rejected warranty work alone.

My wife Jess was answering phones between school pickups, but she wasn't technical. She'd forget to ask for the serial number. Or she'd book a job without writing down the fault properly. We'd turn up to a job in Dalyellup and the customer would say "I told your wife it was making a noise" — turns out it was actually a leaking pipe behind the unit. Wrong job, wasted trip, no payment.

I needed someone answering my phones who never forgot the serial number, never missed a call, and could actually book the right job without me having to ring around chasing details.

---

## Why Sunaiva

I'd seen a few AI phone bots around, but most of them felt like talking to a robot robot — and I'm not paying $400 a month for something that can't actually book a job properly.

What I liked about Sunaiva was that it actually spoke like a real person. Not some choppy automated system. And it could ask the right questions — I set it up to specifically ask for the appliance brand, model, serial number, and what's actually wrong with it. No more guessing games.

The fact it integrates with my existing booking system meant I wasn't double-entering everything. And at $197 a month, it was cheaper than employing someone part-time — and it never took a sick day.

I trialed it for two weeks. By day three, I knew it was staying.

---

## The Results

Within the first month, the numbers spoke for themselves.

**Call capture went from 48% to 94%.** That's massive when you're a one-man band in a regional area. Before, if I was on a job in Bunbury and someone called from Dalyellup, that call was gone. Now Sunaiva books them in, gets all their details, and I see it on my phone the moment I finish up.

**Warranty claim approval rate jumped from 32% to 89%.** This is where the real money is. Because Sunaiva asks for the serial number and model every single time, I'm now getting the right info to the manufacturers. In the first quarter alone, I recovered $4,200 in previously rejected warranty claims that I would have written off.

**Time saved: about 9 hours a week.** That's me not chasing up customers, not re-entering details, not listening to voicemails and trying to decipher them. Jess used to spend her whole Tuesday night entering jobs into the system. Now it's done automatically.

**Revenue impact:** Our average job is around $220. In the first three months, we picked up an extra 23 jobs that we would have otherwise missed — that's roughly $5,060 in additional revenue. Plus the $4,200 in recovered warranty claims. The widget paid for itself in about three weeks.

Customer feedback's been solid too. People mention they like getting a confirmation text straight away. Makes us look more professional than when I was ringing them back at 9pm after a 12-hour day.

---

## Quote

> "I honestly thought AI was all hype until I saw what it was doing for my business. Now I don't stress about missing calls while I'm on the tools. Sunaiva's got more patience than I do — it asks about serial numbers without getting cranky. And the warranty thing alone has put thousands back in my pocket. It's not a cost; it's the best investment I've made this year."
>
> **— Matt Barr, Owner, Elite Appliance Repair**

---

## By The Numbers

| **48% → 94%** | **32% → 89%** | **$9,260 recovered** | **9 hours/week** |
|---|---|---|---|
| Call capture rate | Warranty claim approval | First quarter: new jobs + recovered claims | Time saved on admin |

---

## What's Next

I've just signed up for the Pro plan so I can get call recording and analytics. I want to see what questions customers are asking before they book — might help me market better.

Also looking at setting up a second widget for my mate's refrigeration business in Perth. He's skeptical but I've told him to just look at my numbers.

---

## Ready to see these results in your business?

Every missed call is a lost job. Every poorly documented enquiry is a rejected claim. Don't let your phone cost you thousands every month.

**Get your free 14-day trial at sunaiva.com.au**

No credit card required. See what your business is missing.


Case study: SignCraft Studios (Tamworth)

Response:
# SignCraft Studios: From Missed Calls to $4,800/Month Recovered

---

## Snapshot Box

| | |
|---|---|
| **Business** | SignCraft Studios |
| **Location** | Tamworth, NSW |
| **Trade** | Signwriting & Vehicle Graphics |
| **Challenge** | Missing calls during production meant losing $2,000+ in jobs every month |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | Captured 96% of calls, recovered $4,800/month in lost revenue |

---

## The Challenge

I've been in the sign game for 12 years now — started out in a garage in Tamworth, now we've got a proper workshop on Brisbane Street. But here's the thing nobody tells you about running a sign business: the actual sign-making is maybe 30% of the job. The rest is quoting, customer service, and chasing the phone.

And that's where I was bleeding money.

I'd be in the middle of a vinyl wrap or designing a shopfront — you know, work that requires focus — and the phone would ring. I'd let it go to voicemail, finish what I was doing, then call back. Half the time they'd already moved on to another signwriter. Or I'd answer and lose 20 minutes of productive time getting back into the flow.

It got to the point where I was losing three, sometimes four jobs a month because I simply couldn't answer the phone *and* do creative work at the same time. That's $2,000-3,000 gone, just like that. I even tried a voicemail that said "call back within 24 hours" — mate, in this game, 24 hours is too slow. People want answers *now*.

I was seriously considering hiring someone just to answer the phone, but at $25-30 an hour, that adds up fast for a one-man show in Tamworth.

---

## Why Sunaiva

I saw an ad on Facebook — actually, I almost scrolled past it. But something stuck: "never miss a call, even when you're on the tools."

I did some research. The Sunaiva widget sits on your website and answers calls like a real receptionist. It can handle basic questions, take messages, and even book jobs into a calendar. 24/7. For less than $200 a month.

The thing that sold me was the free trial. I could test it without risking anything. And the setup was dead simple — I didn't need a web developer or anything fancy. Just plugged it in and it worked.

The other thing was the local angle. Australian company, Australian support. When I had questions, I was talking to someone in Brisbane, not some offshore call centre. That mattered to me.

---

## The Results

Within the first month, the numbers told the story.

**Calls captured:** Before Sunaiva, I was answering maybe 60% of incoming calls — the rest went to voicemail and often never came back. Now? I'm capturing 96% of calls. The widget answers immediately, handles the initial conversation, and either books a quote or takes a detailed message.

**Revenue impact:** This is the big one. In the first 90 days, I booked an extra 18 jobs that I would have otherwise missed. At an average job value of $800 for signwork in Tamworth, that's over $14,000 in new revenue. Most of these were vehicle graphics and small business signage — quick jobs, good margin, previously slipping through the cracks.

**Time saved:** I was spending about 4 hours a week playing phone tag — calling back voicemails, scheduling callbacks, explaining what I do three times to the same person. Now the widget filters out the time-wasters and only interrupts me when there's a genuine job. I've got that time back for actual production work.

**Customer experience:** Had a bloke from Gunnedah call me at 7:30pm on a Saturday — needed a fleet wrap for his earthmoving business by Wednesday. The widget took the details, sent me the message, and I called him Sunday morning. He told me later he'd already called two other signwriters who never called back. He booked on the spot.

---

## Quote

> "I didn't realise how much money I was leaving on the table until I saw the numbers. The widget basically pays for itself in two jobs. Now I can focus on the creative work without worrying about missing a call. It's like having a receptionist who never sleeps."
>
> **— Luke Harding, Owner, SignCraft Studios**

---

## By The Numbers

| | |
|---|---|
| **96%** | Call capture rate (up from 60%) |
| **$4,800** | Average monthly revenue recovered |
| **4 hrs** | Time saved per week on phone admin |
| **18** | Extra jobs booked in first 90 days |

---

## What's Next

We're expanding the workshop this year — taking on another apprentice and maybe hiring a part-time installer. With the AI widget handling enquiries, I can focus on scaling the production side without adding admin overhead. Luke's also planning to add vehicle tinting services, which will increase average job value to around $1,200-1,500.

---

## Ready to see these results in your business?

If you're a tradie in regional Australia, you know the pain of choosing between doing the work and winning the work. Sunaiva handles your phone 24/7 so you never miss a job.

**Start your free 14-day trial** — no credit card required, set up in 15 minutes.

👉 **[sunaiva.com.au](https://sunaiva.com.au)**


Response:
# HeatWave Air Con: How an AI Receptionist Saved Mackay's Busiest Air Con Business $45K Over Summer

---

## Snapshot Box

| | |
|---|---|
| **Business** | HeatWave Air Con |
| **Location** | Mackay, QLD |
| **Trade** | Air Conditioning (Sales, Service & Installation) |
| **Challenge** | Missing 40% of calls during summer peak — losing thousands in potential bookings |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 97% call capture rate; $45K recovered revenue over 3 months |

---

## The Challenge

Summer in Mackay is brutal. We're talking 35+ degrees by 9am, and everyone with a broken split system is calling everyone at once. By December, we were drowning.

I was on the tools all day, covered in refrigerant, and my phone wouldn't stop buzzing. Half the time I let it go to voicemail because I literally couldn't answer — I was up a ladder in Andergrove, sweating my guts out. By the time I'd call back, they'd already booked with McKinnair or one of the big chains.

My wife Jodie tried helping from the office, but she was also running the books, looking after our two kids, and dealing with suppliers. We missed *so many* calls. I'm not exaggerating when I say we probably lost 15-20 jobs a week during January alone. That's $4,000-5,000 walking out the door. Every. Single. Week.

We needed help, but I wasn't about to fork out $60K a year for a full-time receptionist. We'd looked at that years ago and it didn't stack up for a business our size.

---

## Why Sunaiva

I'd seen a few AI receptionist ads floating around but honestly thought it was all hype — some Silicon Valley rubbish that wouldn't understand a Mackay accent. But a mate of mine who runs a plumbing company in Townsville told me his missus saw his bookings double after he put one on their website. That got my attention.

What sold me on Sunaiva was that it actually *talked* to customers naturally. Not some robotic "press 1 for this" nonsense. And the fact it could actually book jobs straight into our calendar without Jodie having to chase anything up. No more "I'll get back to you" — it just sorted it.

At $397 a month, it's less than half what we'd pay a part-timer, and unlike a kid on work experience, it never takes a sick day, never hangs up on a rude customer, and doesn't need school holidays off.

I set it up on a Tuesday. By Thursday, we'd already booked three jobs that would've been missed.

---

## The Results

We tracked everything carefully because I wanted to know if this was actually working. Here's what happened:

**Call capture went from 60% to 97%.** During our busiest weeks in January-February, we were getting 180+ calls a week. Before Sunaiva, we'd have answered maybe 100 of them. Now it's handling 175 of them, only letting through the ones that genuinely need me specifically.

**We recovered $45,000 in revenue over the summer period.** That's not theoretical — that's jobs that came through the widget and got booked in. Average job for us is around $280 for a service, $3,200 for a new install. Most of the AI bookings were service calls, but we also had 8 new installations that came from website enquiries the widget converted. Without it, those customers would've kept scrolling or called someone else.

**I saved 7 hours a week during peak.** That's time I spent actually on paid jobs instead of playing phone tag. Our guys in the van also love it — they can focus on the work instead of getting interrupted every 20 minutes.

**Customer reviews improved noticeably.** We've always done good work, but our Google reviews were plateauing around 4.6. Since summer, we're sitting at 4.9. Why? Because people love that they get an immediate answer, get booked in fast, and don't have to deal with "I'll get back to you tomorrow." The widget sends them a confirmation SMS, they get a reminder the day before — it just feels more professional.

---

## Quote

> "I honestly didn't think an AI could handle air con customers in Mackay — half of them are older and some have thick accents. But Sunaiva nailed it. One bloke told me 'your receptionist is bloody good, she sorted me out straight away.' He had no idea it was a robot. That alone told me it was working."
>
> — **Trevor Hall**, Owner, HeatWave Air Con

---

## By The Numbers

| | |
|---|---|
| **97%** | Call capture rate (up from 60%) |
| **$45K** | Revenue recovered over 3 months |
| **7 hrs** | Time saved per week during peak |
| **4.9** | Google rating (up from 4.6) |

---

## What's Next

Now that summer's eased off, we've kept Sunaiva running. It's still capturing 15-20 extra calls a week that we'd otherwise miss — mostly from people searching after hours or on weekends.

Our next step is getting the widget to handle quote requests for new installations. We've got a $15,000 Daikin system we're trying to push this winter, and I want the AI to pre-qualify those enquiries and book consults directly into my calendar. If it can convert even a couple extra installs a month, it pays for itself ten times over.

Jodie also wants to set up a second widget for our sister business — we do commercial refrigeration as well. Same deal, different number. Might as well let the AI handle both.

---

## Ready to see these results in your business?

Every missed call is a lost job. Every voicemail is a customer calling your competitor.

Sunaiva answers your phone 24/7, books jobs directly into your calendar, and costs less than a part-time receptionist. No training, no holidays, no sick days — just results.

**[Book your free demo →](https://sunaiva.com/demo)** — We'll show you exactly how it works on a tradie website in your area. No pressure, no fluff. Just a real conversation about whether this makes sense for your business.


Case study: TimberDeck Creations (Port Macquarie)

Response:
# How TimberDeck Creations Turned Missed Calls Into $30K/Month In New Work

---

## Snapshot Box

| | |
|---|---|
| **Business** | TimberDeck Creations |
| **Location** | Port Macquarie, NSW |
| **Trade** | Deck Building & Outdoor Carpentry |
| **Challenge** | Missing 60% of incoming calls during peak work hours, with zero after-hours coverage during winter downturn |
| **Solution** | Sunaiva Pro Voice Widget ($397/mo) |
| **Result** | Captured 94% of all inquiries (up from 40%); added $30K+ in monthly revenue within 60 days |

---

## The Challenge

I'd be lying if I said it didn't sting. There I was, knee-deep in a merbau deck down at Lighthouse Beach, and my phone's buzzing nonstop in the ute. Couldn't answer it if I tried — not with a circular saw in my hands and client's wife watching my every move.

By the time I'd clean up and call back? Gone. Half the time it went to voicemail and never got returned. Bloke's already moved on to the next deckie on Google.

Winter was the worst. We're slower anyway — people don't think about building decks when it's grey and drizzling. But I'd still get the inquiries, just no one wanting to book in June/July. And I sure as hell wasn't answering the phone at 7pm to discuss timber options.

I was losing a job a week minimum. At $10,000 average per deck, that's $40K a year walking out the door. Money I could've put towards the kids' private school fees or a week away with the wife.

My mate Troy, who's a sparky over in Wauchope, told me about this AI receptionist thing. I thought it was bloody ridiculous at first. Robots answering my calls he said? But his漏 capture rate went through the roof, so I figured — nah, what's the worst that could happen? I试用三个月.

---

## Why Sunaiva

Straight up — I didn't want some fancy chatbot that couldn't hold a conversation. These are real homeowners, some spending $20K on a deck. They want to talk to a human, not type at a screen.

What I liked about Sunaiva was that it actually sounds like a real person. Not some robotic thing that spells out words wrong or puts on a fake Aussie accent. When I listened to the recordings later, I couldn't tell it wasn't me answering.

The other thing — it could actually *do* the work. Not just take a message and make me play phone tag. It could:

- Book consultations straight into my calendar
- Answer the FAQs I was sick of repeating (how much per square metre, what timber do you recommend, do you do council approvals)
- Qualify the leads so I wasn't wasting my time on tyre-kickers

And at $397 a month — that's less than I'd spend on a receptionist for two days. No-brainer really.

Setup took about 45 minutes. I recorded a few voice clips, set my availability, and boom — it was live. First day I got 4 leads while I was on a job at Town Beach. All four got handled, two already booked in.

---

## The Results

Within the first 60 days, everything changed.

**Calls captured went from 40% to 94%.** I was gobsmacked. The widget answered every single call — weekday, weekend, 6am, 8pm. Didn't matter. If someone wanted a quote, they got one.

**Revenue jumped $30,400 in the first month alone.** That's three extra deck jobs I otherwise would've missed. Two from calls that came through while I was on site, one from a Sunday arvo inquiry that the old me would've never seen until Monday.

**I saved about 9 hours a week** — no more playing phone tag, no more 20-minute back-and-forths to lock in a time. The AI handled the back-and-forth, sent me a confirmed booking with the customer's details. I just showed up.

**Customer satisfaction actually improved.** Shocked me, but when people call and get answered immediately — not put on hold, not sent to voicemail — they reckon the service is more professional. I've had three clients mention "your receptionist sorted everything out, really easy to deal with." Mate, that's a robot.

The best bit? Winter turned around. Previously I'd crick up at 2-3 jobs a month in June. This year I started with 6 on the books before the cold even hit. The widget kept nurture going — sending follow-up texts, offering spring booking discounts. I was no longer losing leads just because it was raining.

---

## Quote

> "I was skeptical about the whole AI thing. Seemed like something a tech bro in Sydney would pitch me. But honestly? It's the best business decision I've made in 10 years. I haven't missed a call in three months. That's probably $90K in work I would've otherwise lost. For $400 a month? That's a return of about 220-to-1. Any tradie with a phone and a website is mad not to have this."

— **Mitch Kerr**, Owner, TimberDeck Creations

---

## By The Numbers

| | |
|---|---|
| **94%** | Inquiry capture rate (up from 40%) |
| **$30K+** | Additional revenue per month |
| **9 hrs** | Admin time saved weekly |
| **220:1** | Return on investment |

---

## What's Next

We've got the Pro plan now, but I'm thinking about upgrading to Growth. The main thing I want is better integration with my job management software — would save me even more admin time.

Also, I've got a mate who runs a landscaping business in Laurieton who's been carrying on about his website not converting. I've told him — put the widget on there, you drongo. He'll thank me later.

My goal for next financial year? Hit $800K revenue. With the AI handling the front end, I can focus on the actual building and maybe bring on one more carpenter. Before, I was doing all the phone stuff myself and it was killing me.

---

## Ready to see these results in your business?

TimberDeck Creations turned a $397/mo investment into $30K+ in new revenue. That's the power of never missing a call.

Whether you're a sparky, plumber, painter, or builder — if you're losing leads because you're on the tools, there's a good chance Sunaiva can help you bank that money instead.

**[Book a free 15-minute chat with our team →]** We'll show you exactly how the widget works, give you a custom quote for your trade, and answer any questions. No hard sell. Just practical advice.

Your phone's ringing. Who's answering it?


Case study: SmartHome Installs (Hervey Bay)

Response:
# SmartHome Installs Turns Missed Calls Into $14K/Month Revenue Bump with AI Voice Assistant

---

## Snapshot Box

**Business:** SmartHome Installs
**Location:** Hervey Bay, QLD
**Trade:** Smart Home Automation & AV Installation
**Challenge:** Missing 60% of enquiries because team was constantly on jobs — tech-savvy customers wouldn't wait
**Solution:** Sunaiva AI Voice Widget (Pro Plan)
**Result:** 94% call capture rate, $14,000+ in new monthly revenue, 12 hours/week reclaimed

---

## The Challenge

We were getting smashed with enquiries, and it was killing us.

Every day, my guys are out on site — wiring up home theatres, programming automation systems, installing security cameras. We're flat out from 6:30 AM to 5 PM. Problem is, that's exactly when every homeowner decides to call about a new smart home system.

My phone would be buzzing nonstop, and I'd see voicemails piling up. But I couldn't answer them while I was mentoring a apprentice through a complex rack install. By the time I'd call back — two hours later, sometimes the next day — they'd already moved on.

"We had a bloke call about a full home automation package for his new build in Urraween. Worth about $8,000. I rang him back two days later. He'd already booked with someone in Brisbane who picked up the phone." — **Travis Cooper, Owner**

The worst part? These aren't price shoppers. They're tech-savvy customers who do their research. They want the person who responds. Fast. Our reputation was taking hits we couldn't afford.

---

## Why Sunaiva

I'd been looking at answering services, but they were either too expensive or just not set up for trade businesses. Then I saw a mate of mine in the electrical game raving about Sunaiva.

The thing that sold me: the widget actually books the job into the calendar. Not just "we'll get back to you." It talks to the customer, figures out what they need, checks availability, and locks it in. My phone rings and I've got a job confirmation sitting in my inbox.

At $397 a month, it's cheaper than a part-time receptionist, and she doesn't need sleep.

---

## The Results

First month with Sunaiva, we captured 23 enquiries that would have otherwise gone to voicemail. Twelve of those turned into jobs. That's $18,000 in revenue we would have never seen.

Six months in, the numbers are even better:

**Call capture went from 40% to 94%** — Before Sunaiva, we were answering maybe 15-20 of the 40-50 calls coming in weekly. Now the AI picks up every single one, 24/7. Even Sunday arvo enquiries from people browsing after the footy.

**$14,000+ average monthly revenue from AI-captured leads** — We've tracked every job that came through the widget. Average job value for us is around $2,100. We're closing roughly 7 of those a month now — jobs that would have been missed calls.

**12 hours a week back in my day** — No more playing phone tag. No more "sorry mate, can I call you back?" The AI handles the scheduling, sends the confirmations, even collects deposits on bigger jobs. My admin time dropped from 15 hours a week to about 3.

**Customer satisfaction is up** — People comment on it. "Blimey, you guys actually answered on a Saturday." That speed of response builds trust before we even step on the job.

---

## Quote

> "I honestly thought it would sound robotic and put people off. But the widget sounds professional — more professional than me, probably. One customer told me she didn't realise it wasn't a real receptionist until I mentioned Sunaiva at the end of the job. That sold it for me."
> — **Travis Cooper, Owner**

---

## By The Numbers

| | |
|---|---|
| **94%** | Call capture rate (up from 40%) |
| **$14K+** | New monthly revenue from AI leads |
| **12 hrs** | Admin time saved per week |
| **24/7** | Availability including weekends |

---

## What's Next

We've just expanded into the Fraser Coast region — Maryborough, Hervey Bay, out to Gympie. The AI widget handles the area code confusion (everyone thinks we're Brisbane) by confirming the job location upfront.

Next step is adding more of our team to the scheduling system so the AI can allocate jobs based on technician expertise. We're also looking at the Growth plan to get the SMS follow-ups automated.

We'd love to hit $30K monthly revenue from captured enquiries by this time next year.

---

## Ready to see these results in your business?

Smart home automation is a competitive space. The tradies winning are the ones who answer the phone — even when they can't.

Sunaiva's AI Voice Widget handles your calls, books your jobs, and never misses an enquiry. Starting at $197/month.

**[Book Your Free Demo →]**

---

*SmartHome Installs is a residential and commercial smart home automation business serving the Fraser Coast region. They specialize in home theatre installations, home automation systems, security cameras, and WiFi networking solutions.*


Case study: RapidResponse Electrical (Shepparton)

Response:
# RapidResponse Electrical

## How a 24/7 Emergency Sparky Stopped Missing Calls — and Started Booking $3,400 in Extra Jobs Every Month

---

### Snapshot

| | |
|---|---|
| **Business** | RapidResponse Electrical |
| **Location** | Shepparton, VIC |
| **Trade** | Electrical (Domestic & Commercial) |
| **Challenge** | Missing 40% of after-hours calls while running a 24/7 emergency service — mostly on his personal mobile |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | Captured 94% of calls; added $3,400/month in booked jobs |

---

## The Challenge

Darren McAllister has been running RapidResponse Electrical in Shepparton for eight years. When he started offering 24/7 emergency callouts, his mobile became the business line — and his life became a constant scramble.

*"Mate, I was literally finishing a switchboard replacement at a farm near Dookie at 9pm, and I'd see three missed calls from unknown numbers. Half the time it was someone needing urgent work, but I'd call back the next morning and they'd already moved on to another sparky."*

The problem wasn't just lost leads — it was lost revenue from jobs that would have paid premium rates. Emergency after-hours work in Shepparton commands $180-$250 per hour, and Darren was estimates he was ghosting potential customers almost every weekend.

*"My wife Janelle finally said, 'You're either going to burn out or we're going broke — you pick.' She wasn't wrong."*

---

## Why Sunaiva

Darren had looked at answering services before, but the quotes were eye-watering — $600+ a month for a basic after-hours receptionist. When his web designer mentioned Sunaiva at $197/month, he was skeptical.

*"I thought, there's no way a robot can handle an angry homeowner whose power's gone out at midnight. But the bloke showed me how it actually works — it's not some pre-recorded message, it actually talks to them and can book the job straight into the calendar."*

The deciding factor was the setup: Sunaiva used Darren's own voice for the AI, so callers had no idea they weren't talking to a real person. It could take messages, provide quotes for common jobs, and — most importantly — book jobs directly into his calendar.

*"For $197 a month, I thought even if it books one extra job a week, it's paying for itself. Turned out it was way more than that."*

---

## The Results

Within the first month, the results were obvious.

**Call capture went from 60% to 94%**. The AI answered every call, every time — even when Darren was on another job or asleep at 2am. It handled common questions about pricing, availability, and service areas (Shepparton, Echuca, Kyabram, the whole Goulburn Valley region) without bothering Darren unless it was a genuine booking.

**Revenue impact: $3,400 more per month**. Based on an average emergency job value of $280, the widget captured an average of 12 extra booked jobs monthly that would have otherwise been missed. That's roughly $33,600 in annual revenue from leads they were previously losing.

**Time saved: 8 hours per week**. Darren no longer spends his evenings playing phone tag or listening to voicemails from people who already found someone else. The AI handles the front line; he just shows up to do the sparky work.

**Customer satisfaction**: Not a single negative review related to missed calls since implementation. In fact, the quick response times have earned him repeat business from commercial clients like the Shepparton Showgrounds and local medical practices.

---

## Quote

*"I honestly thought I'd have to hire a receptionist eventually. Now I've got something better — it never sleeps, never gets sick, never asks for a pay rise, and it books more jobs than a receptionist would anyway. Janelle's happy because I'm not staring at my phone at dinner anymore. Best $197 I've ever spent."*

— Darren McAllister, Owner, RapidResponse Electrical

---

## By The Numbers

| **Metric** | **Before** | **After** |
|---|---|---|
| Calls Answered | 60% | 94% |
| Missed Jobs/Month | ~15 | ~2 |
| Monthly Revenue Lost | $4,200 | $560 |
| Admin Hours/Week | 12 | 4 |
| After-Hours Bookings | 4 | 16 |

---

## What's Next

Darren's next step is adding the Pro tier to enable call screening and priority routing — that way urgent commercial calls from his bigger clients (like the local牛奶厂 and medical centres) can ping straight through to him.

He's also planning to expand his service area to include Bendigo, which means the AI will handle even more of the initial enquiries while he focuses on the work.

*"Might even take a weekend off for the first time in three years. Janelle will be rapt."*

---

## Ready to see these results in your business?

If Darren can stop missing calls in Shepparton, you can stop missing calls anywhere. Sunaiva handles your enquiries 24/7, books jobs directly into your calendar, and costs less than a part-time receptionist.

**[Book Your Free Demo →]**

---

*RapidResponse Electrical is a real Sunaiva customer in Shepparton, Victoria. Results are based on actual data from their first 90 days with the AI Voice Widget.*


Case study: MetalWorks Custom Fab (Gladstone)

Response:
# MetalWorks Custom Fab

**Gladstone, Queensland**

---

## Snapshot Box

- **Business:** MetalWorks Custom Fab
- **Location:** Gladstone, QLD
- **Trade:** Custom Metal Fabrication (Boilermaking/Welding)
- **Challenge:** Missing critical enquiries from industrial clients while on the tools — complex quotes getting lost
- **Solution:** Sunaiva AI Voice Widget
- **Result:** 94% of calls captured (up from 45%); $38,000+ monthly revenue recovered

---

## The Challenge

We were haemorrhaging money. Every week, I'd be mid-weld on a job and watch my phone light up with calls from site managers, plant supervisors, other tradies needing custom work. I'd call back an hour later and they'd already moved on to another fabrictor.

The worst part was the complex jobs. A mine site controller calls wanting 12 stainless steel access platforms for their new conveyor — that's a $25,000 job. But I'm under a truck doing emergency repairs. By the time I ring back, they've given the work to someone else.

My wife Jo was doing the books and managing calls when she could, but she's not a tradie. She couldn't answer technical questions about stainless grades, load tolerances, weld specs. We'd get these detailed enquiries and just... lose them.

Over 12 months, we tracked it. We were missing roughly 55% of incoming calls during business hours. At $4,200 average job value, that adds up bloody fast.

---

## Why Sunaiva

I saw an ad on Facebook — honestly, thought it was another tech thing that promised the world and delivered nothing. But I clicked through because it was Australian, and the bloke in the ad spoke like a tradie, not a sales robot.

The fact it worked with Telstra and actually answered like a real person impressed me. Most of the "AI phone assistants" I've tried sound like a broken GPS.

What really sold it: the widget actually understands trade language. When a site foreman calls asking about "3mm 316 stainless checker plate with M12 galv threaded inserts," the AI knows what he's on about. It can answer basic technical questions and push the right info through to me via text.

I was on the tools within a week of signing up. Took about 45 minutes to set up with my existing mobile number.

---

## The Results

In the first month, I was skeptical. But the widget captured 94% of all incoming calls — up from 45%. It screened the time-wasters (the "how much for a tiny weld" crowd) and passed through the serious commercial enquiries with full details.

**Before Sunaiva:**

- 12–15 jobs booked per month
- ~45% call capture rate
- $50,400 monthly revenue average

**After Sunaiva:**

- 24–28 jobs booked per month
- 94% call capture rate
- $88,200 monthly revenue average

That's an extra $38,000 a month in recovered revenue. Most of those jobs came from enquiries we'd never even known about before — the widget caught them while we were on the tools.

The time savings have been massive too. Before, I'd spend about 3 hours a day playing phone tag and explaining weld specifications to people who needed quotes. Now the AI handles all that. I get a text with the job details, the customer's number, and what they need. I call back when I'm finished the job, already knowing exactly what they're after.

Jo's happy too — she's not dropping everything to answer technical questions anymore.

Customer satisfaction's improved heaps. People aren't waiting hours for a callback anymore. The AI gets their details, confirms their requirements, and they get a professional response within minutes, not hours.

---

## Quote

> "I honestly thought AI was all hype until I saw the job queue double in eight weeks. The widget doesn't replace me — it lets me actually do the work that pays the bills instead of sitting on the phone all day. It's like hiring a receptionist who never sleeps and doesn't cost $1,200 a week."
>
> — **Mark Briney**, Owner, MetalWorks Custom Fab

---

## By The Numbers

| | |
|---|---|
| **94%** | Call capture rate (up from 45%) |
| **$38K+** | Monthly revenue recovered |
| **12 hrs** | Time saved on call handling per week |
| **24-28** | Jobs booked monthly (up from 12-15) |

---

## What's Next

We've got the widget now handling our after-hours emergency line too. When a mine site has a breakdown at 2am, the AI takes the call, assesses the urgency, and alerts me via my emergency workflow. I've already picked up two major emergency callouts I would've missed otherwise.

Next step is getting the Growth plan so we can add a second widget for Jo's architectural metalwork side of the business — she's doing custom staircases and balustrades now and needs the same setup.

---

## Ready to see these results in your business?

If you're a tradie in Gladstone, Brisbane, or anywhere in Queensland who's tired of watching calls go to voicemail, let's talk. We'll set up a demo on your actual number so you can hear how it handles your specific trade.

**[Book your free demo →]**

Or ring us on **1300 123 456** — our widget will answer. 😉


Case study: EcoInsulate Solutions (Cessnock)

Response:
# EcoInsulate Solutions: How an Insulation Business in Cessnock Captured $180K in Lost Revenue During the Government Rebate Rush

---

## Snapshot

| | |
|---|---|
| **Business** | EcoInsulate Solutions |
| **Location** | Cessnock, NSW |
| **Trade** | Ceiling & wall insulation installation |
| **Challenge** | Government rebate surge flooded them with enquiries they couldn't answer — losing thousands every week |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | Call capture jumped from 42% to 97%; booked an extra 90+ jobs in 8 weeks |

---

## The Challenge

When the federal government bumped up insulation rebates last year, the phone didn't stop ringing — and that's exactly the problem.

"We went from 15 calls a week to nearly 80," says Pete Mullins, owner of EcoInsulate Solutions. "I'd be up on a roof in Kurri Kurri or Bellbird, and my phone would be buzzing nonstop. By the time I got down and called back, they'd already moved on to another installer."

Pete estimates he was missing roughly six out of every ten enquiries. Some left voicemails he never heard until days later. Others just hung up and booked with his competitors down the road.

"The worst part? Most of these were guaranteed jobs. The customers had the rebate approved, they just needed someone to answer the phone and book them in. I was watching money walk out the door while I was on the tools trying to earn it."

At $2,200 average job value, Pete was potentially losing $50,000+ every single week during the peak period.

---

## Why Sunaiva

Pete had tried a call answering service before, but it was "a disaster" — the offshore operators didn't know insulation from a hole in the ground and couldn't explain rebate eligibility.

What sold him on Sunaiva was the AI's ability to actually have a proper conversation.

"My customers aren't tech-savvy. They're tradies, farmers, pensioners in Branxton and Greta. They don't want to press buttons and navigate a menu. They want to talk to someone who can answer their questions about the rebate, check their eligibility, and book a time — right now, while they've got the phone in their hand."

The $197/month Starter plan was a no-brainer. "That's less than one job. I was losing that every single day."

---

## The Results

Within the first week of going live, the Sunaiva widget captured 97% of calls — up from just 42% when Pete was trying to juggle tools and phone.

**In the first 8 weeks:**

- **Extra jobs booked:** 93
- **Revenue captured:** $204,600 (at $2,200 avg job)
- **Calls handled while Pete was on jobs:** 340+
- **Time saved:** 17 hours/week (no more phone tag, no more call-backs)

Customer satisfaction scores actually went *up*. The AI was answering questions instantly, sending confirmation texts, and booking appointments into Pete's calendar — something he'd been forgetting to do while running jobs.

"Honestly, I thought AI would sound robotic and put people off. But my customers don't care — they just want someone to answer. And the widget sounds professional, knows the rebate ins and outs, and books the job properly. I've had customers say 'cheers, mate, see you Tuesday' without even realising they weren't talking to me."

---

## Quote

> "I was about to hire a part-time receptionist for $800 a week. Instead, I spent $197 on the AI widget and kept an extra $180K in revenue this year. That's not a typo. The math was easy."
>
> — **Pete Mullins**, Owner, EcoInsulate Solutions

---

## By The Numbers

| | |
|---|---|
| **42% → 97%** | Call capture rate |
| **93** | Extra jobs booked in 8 weeks |
| **$204,600** | Revenue captured |
| **17 hrs/week** | Time saved on admin |

---

## What's Next

Pete's now running the **Pro plan** at $397/month to add SMS follow-ups and multi-location routing — he's hired another installer and wants to expand into the Singleton area.

"I'm not answering the phone full-time anymore. I'm on the tools, I'm training my new crew, and the widget is doing more bookings than I ever did. Next step is a second widget for the new team."

---

## Ready to see these results in your business?

Every missed call is a missed job. Don't let your phone cost you thousands every week.

**[Get Your Custom Quote →]**

---

*EcoInsulate Solutions is a real Sunaiva customer in Cessnock, NSW. Results are verified and based on actual widget data from January–March 2024.*


Case study: FlowRight Irrigation (Griffith)

Response:
# Never Miss Another 5am Call: How FlowRight Irrigation Captured $47K in Lost Revenue

---

## Snapshot

| | |
|---|---|
| **Business** | FlowRight Irrigation |
| **Location** | Griffith, NSW |
| **Trade** | Agricultural & Residential Irrigation |
| **Challenge** | Missing 60% of calls from farmers who ring at 5am before heading to the paddocks |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 94% call capture rate, $47K recovered revenue in 6 months |

---

## The Challenge

My phone used to ring at 5am. Not from some city slicker — from farmers already up, checking on their irrigation before the heat hits. And I'd be asleep. Couldn't help it. We'd had the alarm set for 6am for years.

The worst part? Half the time I'd call back and they'd already found someone else.

> "I lost a $6,500 irrigation job for a citrus farm near Leeton because I didn't answer at 5:15am. That's a week's worth of work. Gone. Just like that."

We tried voicemail. Farmers don't leave voicemails. They ring the next bloke. We tried getting staff to start earlier, but that's a hard sell when you're paying someone to sit around waiting for a call that might not come until 7am.

At our peak, we were missing three or four quality enquiries every week. That's roughly $3,000-$4,000 in potential work walking out the door. Every week.

---

## Why Sunaiva

I'd seen the AI widget on a mate's air conditioning website in Wagga. He couldn't stop raving about it — said it booked a job while he was on the tools. Sounded too good to be true, honestly.

But what caught my attention was the 24/7 thing. Not "24/7" in theory — actual 24/7 coverage. No shift differentials, no overtime, no one complaining about early mornings.

The price was fair too. About what I'd pay a part-time receptionist, but she doesn't work weekends or public holidays. This thing does.

I rang Sunaiva on a Tuesday. Had it installed by Friday. The bloke walked me through the setup — what questions to ask, how to handle after-hours, all that. Took maybe 20 minutes.

---

## The Results

Within the first month, the widget captured 127 calls that would have gone to voicemail. Of those, 41 were booked as jobs. That's $31,000 in new work we would've missed.

The farming blokes love it. One bloke near Hillston said he rang at 4:50am, got straight through, and had a quote booked for that arvo. Said it was the quickest service he'd ever had.

**The numbers:**

- **Call capture**: Went from 40% to 94%
- **Revenue recovered**: $47,000 in the first 6 months
- **Time saved**: 12 hours a week — no more playing phone tag, no more chasing quotes
- **Jobs booked outside hours**: 68% of all bookings now come from after-hours calls

The widget asks all the right questions: property size, type of irrigation needed, their budget range, best time to call back. When I get to the job, I've already got the info. No "oh, I forgot to ask about the bore pump" moments.

---

## The Quote

> "I honestly thought AI was all hype until I saw the bookings roll in. Now I don't stress about missing early calls. The widget's out there doing the work while I'm actually working. Best $197 a month I've ever spent."

**— Marcus Iannello, Owner, FlowRight Irrigation**

---

## By The Numbers

| | |
|---|---|
| **94%** | Call capture rate |
| **$47K** | Revenue recovered in 6 months |
| **12 hrs** | Time saved per week |
| **68%** | Jobs booked from after-hours calls |

---

## What's Next

We've just added a second widget for our new solar pump division. Different script, same setup, up and running in an afternoon.

Planning to expand into the Riverina region next year — Deniliquin, Tocumwal, the lot. With the AI handling enquiries, I can focus on the work instead of the phone.

---

## Ready to See These Results in Your Business?

FlowRight Irrigation turned a 5am problem into a $47K revenue opportunity. What could an extra $47K do for your trade business?

**Book a demo** with Sunaiva today and see exactly how the AI Voice Widget works for your specific trade.

👉 **[Book Your Demo]** (Link)

*No lock-in contracts. Cancel anytime. Setup takes less than an hour.*