Response:
```json
[
  {
    "question": "How much does a garden design cost?",
    "short_answer": "A full garden design starts from around $800, depending on the size and complexity of your yard.",
    "detailed_answer": "Our garden design service starts at $800 for a standard residential block. This includes a detailed plan, plant selection, and material suggestions. Larger properties or more complex designs with irrigation and lighting will be higher, but we'll give you a fixed price upfront.",
    "keywords": ["garden design", "landscape design", "cost", "price", "plans"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site consultation to discuss your garden vision?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we provide free, no-obligation quotes for all our landscaping services.",
    "detailed_answer": "Absolutely, we offer free quotes for all our work. We'll come to your property, have a chat about what you're after, take some measurements, and then put together a detailed quote within 48 hours. There's no pressure and no obligation.",
    "keywords": ["quote", "free quote", "quoting", "assessment", "consultation"],
    "category": "pricing",
    "follow_up_question": "Shall I arrange a time for us to come out and have a look at your garden?"
  },
  {
    "question": "How much does a retaining wall cost?",
    "short_answer": "Retaining walls typically range from $300 to $600 per lineal metre, depending on the height and materials you choose.",
    "detailed_answer": "Most retaining walls cost between $300 and $600 per lineal metre. A standard 1-metre high timber retaining wall is at the lower end, while stone or concrete walls are more expensive. We can recommend the best option for your situation and your budget.",
    "keywords": ["retaining wall", "cost", "price", "timber", "stone", "concrete"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a quote so we can measure up and give you an exact price?"
  },
  {
    "question": "Can you install artificial turf?",
    "short_answer": "Yes, we install high-quality artificial turf that looks and feels realistic and comes with a 7-year warranty.",
    "detailed_answer": "We definitely do. We supply and install premium artificial turf with a 7-year warranty against fading and wear. It looks incredibly realistic and is perfect for kids, pets, or just a low-maintenance lawn. We'll prepare the ground properly to ensure proper drainage and a great finish.",
    "keywords": ["artificial turf", "synthetic grass", "fake lawn", "installation"],
    "category": "availability",
    "follow_up_question": "How big is the area you're looking to turf? I can check our availability."
  },
  {
    "question": "Do you install irrigation systems?",
    "short_answer": "Yes, we design and install automated irrigation systems that meet Australian water efficiency standards.",
    "detailed_answer": "We design and install full irrigation systems including pop-up sprinklers, drip systems, and smart controllers. All our systems meet WELS ratings and Australian water efficiency standards. We can even set it up to run from your rainwater tank.",
    "keywords": ["irrigation", "sprinklers", "drip system", "watering", "smart controller"],
    "category": "availability",
    "follow_up_question": "Is your garden currently watered by hand or do you have an existing system?"
  },
  {
    "question": "Do you do outdoor lighting?",
    "short_answer": "Yes, we design and install outdoor lighting to highlight your garden's best features and improve security.",
    "detailed_answer": "We install all kinds of outdoor lighting including garden spotlights, pathway lights, deck lighting, and security lights. We use weather-rated Australian standard fittings and can set up smart controls so you can operate them from your phone. We can also integrate it with your existing automation systems.",
    "keywords": ["outdoor lighting", "garden lights", "security lights", "LED", "pathway lighting"],
    "category": "availability",
    "follow_up_question": "Are you more interested in ambient garden lighting or security lighting, or both?"
  },
  {
    "question": "How long does a typical landscaping job take?",
    "short_answer": "Most residential jobs take between 2 to 5 days, depending on the scope of work.",
    "detailed_answer": "It really depends on the job size. A small garden makeover might take a couple of days, while a full redesign with retaining walls, turf, irrigation, and lighting could take a week or two. We'll give you a realistic timeline when we provide your quote.",
    "keywords": ["timeframe", "duration", "how long", "completion", "schedule"],
    "category": "process",
    "follow_up_question": "What's the main thing you want to change about your garden? That'll help me estimate the timeframe."
  },
  {
    "question": "When can you start?",
    "short_answer": "We can usually start within 2 to 3 weeks of accepting a quote, depending on our current schedule.",
    "detailed_answer": "We typically have availability starting within 2 to 3 weeks of you accepting a quote. If you need something sooner, let me know and I'll check if we can fit you in earlier. We can also schedule work for a time that suits you.",
    "keywords": ["start", "availability", "when", "schedule", "booking"],
    "category": "availability",
    "follow_up_question": "Do you have a preferred start date in mind?"
  },
  {
    "question": "Are you available on weekends?",
    "short_answer": "Yes, we're happy to work Saturdays to suit your schedule, though Sunday work can be arranged for larger jobs.",
    "detailed_answer": "Yes, we're flexible with our schedule. We can do Saturday work at no extra cost for most jobs. For larger projects, we can sometimes arrange Sunday work too. We're happy to work around your availability.",
    "keywords": ["weekend", "Saturday", "Sunday", "availability"],
    "category": "availability",
    "follow_up_question": "Would a Saturday appointment work better for you to discuss the job?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service most of metropolitan Melbourne and surrounding regions up to about an hour's drive.",
    "detailed_answer": "We service most of metropolitan Melbourne and the surrounding areas. If you're a bit further out, it's worth checking with us as we may still be able to help depending on the job size. We regularly work in the eastern and southern suburbs.",
    "keywords": ["areas", "service", " suburbs", "location", "region"],
    "category": "availability",
    "follow_up_question": "What suburb are you in? I can confirm we're able to service your area."
  },
  {
    "question": "What does the landscaping process involve?",
    "short_answer": "We start with a consultation and quote, then design, install, and provide a final walkthrough with maintenance tips.",
    "detailed_answer": "The process is straightforward. First, we come out for a free consultation and quote. Once you approve the quote, we schedule the work. We handle everything from demolition and earthworks to planting and finishing. When we're done, we walk through everything with you and give you tips on maintaining your new garden.",
    "keywords": ["process", "steps", "how it works", "consultation", "installation"],
    "category": "process",
    "follow_up_question": "Would you like to book that initial consultation so we can talk through your ideas?"
  },
  {
    "question": "Do I need council approval for a retaining wall?",
    "short_answer": "Most retaining walls under 1 metre don't need council approval, but we'll check this for you as part of our service.",
    "detailed_answer": "Generally, retaining walls under 1 metre in height don't require council approval. Walls over 1 metre or those near boundaries usually need a building permit. We'll check all this for you during the quote stage and handle any approvals if they're needed.",
    "keywords": ["council", "approval", "permit", "retaining wall", "building regulations"],
    "category": "process",
    "follow_up_question": "How high are you thinking for the retaining wall? That'll help me determine if any approvals are needed."
  },
  {
    "question": "What warranty do you offer?",
    "short_answer": "We offer a 12-month workmanship warranty on all our installations, and many materials come with their own manufacturer warranties.",
    "detailed_answer": "We provide a 12-month warranty on all our workmanship, so if anything goes wrong due to our installation, we'll fix it. Many of the materials we use, like artificial turf and irrigation components, also have manufacturer warranties ranging from 2 to 7 years. We'll explain all the warranty details in your quote.",
    "keywords": ["warranty", "guarantee", "workmanship", "insurance"],
    "category": "warranty",
    "follow_up_question": "Is there a particular aspect of the build you're most concerned about warranty-wise?"
  },
  {
    "question": "How long is the warranty on artificial turf?",
    "short_answer": "Our artificial turf comes with a 7-year manufacturer warranty covering fading, wear, and UV damage.",
    "detailed_answer": "The artificial turf we supply comes with a 7-year pro-rata warranty that covers fading, wear, and UV damage. Combined with our 12-month installation warranty, you've got comprehensive cover. We only use quality Australian-tested products that can handle the harsh sun.",
    "keywords": ["artificial turf", "warranty", "synthetic grass", "guarantee"],
    "category": "warranty",
    "follow_up_question": "Have you had artificial turf before, or would this be your first time?"
  },
  {
    "question": "What happens if there's a problem with my irrigation system?",
    "short_answer": "We offer a 12-month warranty on irrigation installations and can arrange repairs for any issues after that.",
    "detailed_answer": "If there's any issue with your irrigation system within the first 12 months, we'll come out and fix it at no cost under our workmanship warranty. After that, we still offer repair services. We can also set you up with a maintenance plan if you'd prefer to prevent problems before they happen.",
    "keywords": ["irrigation", "repair", "problems", "leaks", "maintenance"],
    "category": "warranty",
    "follow_up_question": "Are you having issues with an existing system, or are you looking at a new installation?"
  },
  {
    "question": "Do you do emergency repairs?",
    "short_answer": "Yes, we can attend to urgent landscaping issues like storm damage or irrigation leaks, though after-hours calls may incur a callout fee.",
    "detailed_answer": "Yes, we understand that sometimes things can't wait. We can handle emergency callouts for things like storm-damaged structures, major irrigation leaks, or dangerous situations. We do charge a callout fee for after-hours emergency work, but we'll always discuss this with you first.",
    "keywords": ["emergency", "repair", "storm damage", "callout", "urgent"],
    "category": "emergency",
    "follow_up_question": "What's the emergency you're dealing with? I'll see what we can do to help straight away."
  },
  {
    "question": "Can you come out after hours for urgent work?",
    "short_answer": "Yes, we can arrange after-hours callouts for urgent jobs, which may include a callout fee on top of the work cost.",
    "detailed_answer": "We can definitely arrange after-hours attendance for urgent situations. We'll need to discuss the details first, and there will be a callout fee involved. For non-urgent after-hours queries, we're happy to book you in for the next available business day.",
    "keywords": ["after hours", "emergency", "urgent", "callout", "night"],
    "category": "emergency",
    "follow_up_question": "Can you describe what's happened? I'll work out the best way to get someone out to you."
  },
  {
    "question": "What materials do you use?",
    "short_answer": "We use quality Australian-standard materials suited to local conditions, from treated pine and hardwood to pavers and natural stone.",
    "detailed_answer": "We only use materials that are rated for Australian conditions. This includes treated pine and hardwood for timber work, quality pavers and natural stone, and irrigation equipment that meets Australian standards. We can also source sustainable materials if that's important to you.",
    "keywords": ["materials", "timber", "pavers", "quality", "suppliers"],
    "category": "process",
    "follow_up_question": "Do you have a preference for certain materials, like timber versus stone?"
  },
  {
    "question": "How long from quote to completion?",
    "short_answer": "From quote to completed job is typically 3 to 6 weeks, depending on job size and material availability.",
    "detailed_answer": "Once you accept the quote, we usually aim to start within 2 to 3 weeks. Small jobs might be done in a few days, while larger projects could take a couple of weeks. We'll give you a specific timeline when you accept the quote. If you have a deadline in mind, let us know and we'll do our best to accommodate.",
    "keywords": ["timeline", "completion", "how long", "schedule", "deadline"],
    "category": "process",
    "follow_up_question": "Are you working towards a specific event or date that you need the garden finished by?"
  },
  {
    "question": "Do you do small jobs?",
    "short_answer": "Yes, we're happy to tackle smaller jobs like garden makeovers, turf patches, or minor reticulation repairs.",
    "detailed_answer": "Absolutely, we don't just do big jobs. We're happy to help with smaller projects like garden bed makeovers, patching in some turf, fixing a few sprinkler heads, or adding some new plants. Just let us know what you need and we'll give you a quote.",
    "keywords": ["small jobs", "minor work", "repairs", "quick job", "patches"],
    "category": "availability",
    "follow_up_question": "What's the small job you need done? I can give you an idea of what that would cost."
  }
]
```


Response:
```json
[
  {
    "question": "How much does carpet cleaning cost?",
    "short_answer": "Our carpet cleaning starts from $99 for a standard three-bedroom house, or from 85 cents per square metre.",
    "detailed_answer": "For a typical three-bedroom house, we charge around $99 to $150 depending on the condition of your carpets and how many rooms we need to do. We also price by square metre at 85 cents if you prefer, which works out great for larger homes. That includes everything — pre-treatment, steam cleaning, and stain removal for most spots.",
    "keywords": ["carpet cleaning cost", "price", "quote", "how much", "cost per room", "square metre"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote for you?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, absolutely — we offer free, no-obligation quotes for all our services.",
    "detailed_answer": "Yep, we do free quotes every day. One of our technicians will come to your place, have a look at the job, and give you a fixed price before we start any work. No pushy sales tactics, no hidden fees. If you like the quote, we can often do the job on the same day.",
    "keywords": ["free quote", "no obligation", "quote", "estimate", "free assessment"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a convenient time for one of our team to come and have a look?"
  },
  {
    "question": "How long does it take for carpets to dry after steam cleaning?",
    "short_answer": "Usually between 2 to 6 hours depending on the weather and carpet type.",
    "detailed_answer": "Most carpets dry within 2 to 6 hours after steam cleaning. Thicker carpets or humid days might take a bit longer, and if it's a hot Aussie summer day with the air con on, they'll dry faster. We use powerful extraction equipment to minimise drying time. I'd recommend keeping windows open and fans running if you need them dry quickly for a function or event.",
    "keywords": ["dry time", "drying", "how long", "steam cleaning", "dry", "hours"],
    "category": "process",
    "follow_up_question": "Have you got a specific event or time you need the carpets dry by?"
  },
  {
    "question": "Do you work weekends?",
    "short_answer": "Yes, we're open Saturday and Sunday — we know tradies and families are busy during the week.",
    "detailed_answer": "Definitely — we're open seven days a week, including Saturdays and Sundays. A lot of our residential customers prefer weekends because they're home. We also do after-hours for those emergency flood situations. Just bear in mind weekends can book out fast, especially in spring when everyone's getting their houses ready for Christmas functions.",
    "keywords": ["weekend", "Saturday", "Sunday", "available", "open"],
    "category": "availability",
    "follow_up_question": "What day works best for you — Saturday or Sunday?"
  },
  {
    "question": "Are you fully insured?",
    "short_answer": "Yes, we're fully insured with public liability cover up to $20 million.",
    "detailed_answer": "Yep, we're fully insured — we've got public liability cover up to $20 million, which is the industry standard here in Australia. All our technicians are also trained and certified. We're happy to provide a certificate of currency if your landlord or body corporate needs it for any reason.",
    "keywords": ["insured", "insurance", "liability", "certificate", "covered"],
    "category": "warranty",
    "follow_up_question": "Do you need us to email through our insurance certificate?"
  },
  {
    "question": "What happens if I'm not happy with the cleaning?",
    "short_answer": "We'll re-clean any areas you're not satisfied with at no extra cost — that's our guarantee.",
    "detailed_answer": "If you're not 100% happy with the result, we'll come back and re-clean those areas for free. We won't leave until you're satisfied — that's just how we do business. We stand by our work. Most customers are blown away by the difference, but we know every carpet is different and sometimes stubborn stains need an extra pass.",
    "keywords": ["guarantee", "satisfaction", "not happy", "re-clean", "refund", "quality"],
    "category": "warranty",
    "follow_up_question": "Has there been an issue with a previous clean we can make right?"
  },
  {
    "question": "Can you remove red wine stains from my carpet?",
    "short_answer": "Yes, we can usually remove red wine stains — the sooner we get to it, the better the chance of a full removal.",
    "detailed_answer": "Red wine is one of the trickier stains, but we've got commercial-grade pre-treatment solutions that work really well on most wine spills. If it's a fresh stain (like within 24 hours), we've got a good success rate of full removal. Older, set-in stains might fade significantly but may not come out completely. Either way, we'll give it our best shot.",
    "keywords": ["stain removal", "red wine", "wine stain", "carpet stain", "spill"],
    "category": "process",
    "follow_up_question": "How old is the stain — was it recently spilled or has it been there a while?"
  },
  {
    "question": "Do you clean upholstery and furniture as well?",
    "short_answer": "Yes, we clean sofas, chairs, and other upholstery — pricing starts from $50 per item.",
    "detailed_answer": "Absolutely — we clean all types of upholstery, including sofas, armchairs, dining chairs, and even mattresses. Pricing starts from around $50 per item for a standard lounge suite. We use appropriate solutions for different fabric types, whether it's leather, microfibre, or fabric. We'll give your furniture a proper assessment first to make sure we use the right treatment.",
    "keywords": ["upholstery", "sofa", "couch", "furniture", "chair", "mattress", "cleaning"],
    "category": "availability",
    "follow_up_question": "What type of furniture do you need cleaned — a lounge suite, chairs, or a mattress?"
  },
  {
    "question": "How soon can you come out?",
    "short_answer": "We can often come the same day or next day — just let me know what's convenient.",
    "detailed_answer": "For standard jobs, we can usually get someone out same-day or next-day. If it's something urgent like flood damage or a stain that needs immediate attention, we prioritise those calls. Same-day service depends on our schedule, but we always try to fit you in. What's your availability like this week?",
    "keywords": ["when", "soon", "appointment", "booking", "same day", "next day"],
    "category": "availability",
    "follow_up_question": "What day and time suits you best?"
  },
  {
    "question": "Do you service my area?",
    "short_answer": "We service most of the metro area — just tell me which suburb you're in and I'll check.",
    "detailed_answer": "We cover pretty much all of the metro region and surrounding suburbs. We've got technicians based across different areas so we can usually get to most places without much travel time. Just give me your suburb and I'll confirm we've got coverage in your area and get you booked in.",
    "keywords": ["suburb", "area", "service", "location", "nearby", " suburbs"],
    "category": "availability",
    "follow_up_question": "Which suburb are you located in?"
  },
  {
    "question": "Do you do after-hours emergency callouts?",
    "short_answer": "Yes, we offer 24/7 emergency callouts for flood restoration and urgent situations.",
    "detailed_answer": "Yes, we're available 24 hours a day, seven days a week for emergencies. Whether it's a burst pipe, a flooding washing machine, or storm damage, we've got after-hours teams who can respond fast. We understand water damage doesn't wait for business hours. There's an after-hours callout fee, but we'll always give you a clear price before we come out.",
    "keywords": ["after hours", "emergency", "24/7", "urgent", "night", "callout"],
    "category": "emergency",
    "follow_up_question": "What's the nature of the emergency — is it active flooding or water damage that's already occurred?"
  },
  {
    "question": "Can you help with flood and water damage restoration?",
    "short_answer": "Yes, we're certified flood restoration specialists — we handle everything from water extraction to drying and carpet restoration.",
    "detailed_answer": "Yes, flood restoration is one of our core services. We've got industrial water extraction equipment, dehumidifiers, and drying fans. We handle the full restoration process — water extraction, drying, sanitisation, and then cleaning or replacing the carpets. We also work with most insurance companies and can provide the documentation you need for your claim.",
    "keywords": ["flood", "water damage", "flood restoration", "wet carpet", "insurance", "water extraction"],
    "category": "emergency",
    "follow_up_question": "How extensive is the water damage — just a small area or has it spread through multiple rooms?"
  },
  {
    "question": "What's included in the carpet cleaning price?",
    "short_answer": "Our price includes pre-treatment, steam cleaning, stain removal for most spots, and a final rinse.",
    "detailed_answer": "Everything's included in the one price — we don't nickle and dime you. That covers a proper pre-treatment to loosen the dirt, commercial steam cleaning with our hot water extraction machines, spot and stain removal for most common spills, and a final rinse. We'll also give your carpets a quick groom at the end so they look neat while they dry.",
    "keywords": ["included", "what's included", "price", "full service", "no hidden fees"],
    "category": "pricing",
    "follow_up_question": "Is there anything specific you'd like us to focus on during the clean?"
  },
  {
    "question": "Do I need to move my furniture before you arrive?",
    "short_answer": "We can move most lightweight furniture for you — just let us know if you've got heavy pieces.",
    "detailed_answer": "No need to stress about that — we can move most furniture for you. We'll shift sofas, chairs, coffee tables, that sort of thing. We just ask that you move anything really heavy or valuable yourself, or let us know beforehand so we can plan for it. We use furniture sliders and protective film to make sure we don't scratch your floors or damage anything.",
    "keywords": ["furniture", "move", "clear", "preparation", "rooms"],
    "category": "process",
    "follow_up_question": "Have you got a lot of heavy furniture we need to work around?"
  },
  {
    "question": "How does tile and grout cleaning work?",
    "short_answer": "We use high-pressure steam and specialised brushes to scrub your tiles and grout lines clean, then extract all the dirty water.",
    "detailed_answer": "We use a rotary scrubbing machine with hot water extraction to really get into the grout lines and lift out all the built-up dirt and grime. It's much more effective than just mopping. For really stained grout, we can also do a grout colouring service to bring it back to looking new. It makes a massive difference, especially in kitchens and bathrooms.",
    "keywords": ["tile", "grout", "tiles", "floor", "scrub", "kitchen", "bathroom"],
    "category": "process",
    "follow_up_question": "Is it kitchen, bathroom, or living area tiles you need cleaned?"
  },
  {
    "question": "Are your cleaning chemicals safe for my kids and pets?",
    "short_answer": "Yes, we use pet-friendly, non-toxic solutions that are safe for children and animals.",
    "detailed_answer": "Absolutely — we use commercial-grade but pet-friendly and non-toxic cleaning solutions. Once the carpets are dry, they're completely safe for kids and pets to play on. We've got families with toddlers and pet owners using our service all the time with no issues. If anyone in your household has specific allergies or sensitivities, just let us know and we can discuss alternative options.",
    "keywords": ["safe", "kids", "children", "pets", "non-toxic", "chemical", "family"],
    "category": "process",
    "follow_up_question": "Does anyone in your home have any allergies we should know about?"
  },
  {
    "question": "Do you have a satisfaction guarantee?",
    "short_answer": "Yes — if you're not happy, we'll re-clean any areas for free, no questions asked.",
    "detailed_answer": "Yes, we've got a satisfaction guarantee on all our work. If there's anything you're not 100% happy with after we've finished, just let us know and we'll come back and re-clean those areas at no extra cost. We're not happy until you are. We've built our reputation on doing quality work and standing behind it.",
    "keywords": ["guarantee", "satisfaction", "promise", "quality", "re-clean"],
    "category": "warranty",
    "follow_up_question": "Is there a particular area or room you're most concerned about getting a great result?"
  },
  {
    "question": "What payment methods do you accept?",
    "short_answer": "We accept cash, credit cards, bank transfer, and can even set up easy payment plans for bigger jobs.",
    "detailed_answer": "We've got flexible payment options — cash, credit card, debit card, and bank transfer all work. For larger jobs like flood restoration, we can also set up a payment plan so you're not out of pocket all at once. We provide itemised invoices with our ABN for your records. Payment is due on completion of the job.",
    "keywords": ["payment", "pay", "cash", "card", "credit card", "bank transfer", "payment plan"],
    "category": "pricing",
    "follow_up_question": "Would you prefer to pay on the day or would you like us to set up an invoice?"
  },
  {
    "question": "How long have you been in business?",
    "short_answer": "We've been operating for over 15 years in the local area — we've got plenty of experience with all carpet types.",
    "detailed_answer": "We've been operating for more than 15 years here in Australia, so we've seen just about every type of carpet and stain you can imagine. We've got experience with all the common carpet types — wool, nylon, polyester, and the lot. Our team members have combined decades of experience, so you can trust you're getting someone who knows what they're doing.",
    "keywords": ["experience", "years", "established", "local", "business", "how long"],
    "category": "availability",
    "follow_up_question": "What type of carpet do you have — wool or synthetic?"
  },
  {
    "question": "Do you offer any discounts or specials?",
    "short_answer": "We do discounted rates for multi-service jobs — for example, if you book carpet and upholstery together.",
    "detailed_answer": "We do offer discounts when you book multiple services. If you get the carpets, upholstery, and tile cleaning done together, we can bundle it into a better package price. We also do reduced rates for seniors and pensioners on certain days. And if you refer a neighbour or friend, you'll get a discount on your next clean too.",
    "keywords": ["discount", "special", "offer", "deal", "bundle", "senior", "referral"],
    "category": "pricing",
    "follow_up_question": "Are there other services like tile cleaning or upholstery you'd like us to include to get the package price?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does a termite inspection cost?",
    "short_answer": "A full termite inspection starts at around $250 depending on property size.",
    "detailed_answer": "Our comprehensive termite inspections start at $250 for standard residential properties up to 250 square metres. Larger homes or properties with multiple structures may cost between $300 and $450. This includes a written report you can use for insurance purposes.",
    "keywords": ["termite inspection", "cost", "price", "cost", "inspection"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a termite inspection for you?"
  },
  {
    "question": "Do you do emergency callouts?",
    "short_answer": "Yes, we handle emergencies 24/7 including after-hours.",
    "detailed_answer": "Absolutely, we offer 24/7 emergency pest control for situations like termite activity discovered in your walls, wasp nest removals, or severe rodent infestations. After-hours callouts do attract a surcharge, but we'll give you a clear price before we come out.",
    "keywords": ["emergency", "after hours", "24/7", "urgent", "callout"],
    "category": "emergency",
    "follow_up_question": "What's the nature of your emergency? I can get someone out to you tonight."
  },
  {
    "question": "How soon can you come out?",
    "short_answer": "We can usually book you in within 24 to 48 hours.",
    "detailed_answer": "For standard enquiries, we can usually get someone out within 24 to 48 hours. If you've got a more urgent situation or we're in your area, we might even be able to do same-day service. What's the address so I can check our availability?",
    "keywords": ["booking", "appointment", "available", "soon", "when"],
    "category": "availability",
    "follow_up_question": "What day works best for you?"
  },
  {
    "question": "What does a termite inspection involve?",
    "short_answer": "We do a thorough check of your whole property including the roof, walls, and foundation.",
    "detailed_answer": "Our termite inspections follow Australian standards and cover the entire property — that's the exterior walls, roof void, subfloor, garage, and any outbuildings. We'll tap on walls to check for hollow sounds, look for mud tubes and damage, and give you a written report afterwards. It usually takes about an hour for a standard home.",
    "keywords": ["termite", "inspection", "process", "what happens", "report"],
    "category": "process",
    "follow_up_question": "Would you like to book an inspection so we can see exactly what's going on?"
  },
  {
    "question": "How much is a cockroach treatment?",
    "short_answer": "Cockroach treatment starts at around $220 for a standard home.",
    "detailed_answer": "A general cockroach treatment for a typical three-bedroom home starts at $220. If you've got a severe infestation or a larger property, it might be between $300 and $450. We'll give you a firm quote after asking a few questions about the severity and size of the area.",
    "keywords": ["cockroach", "treatment", "cost", "price", "spray"],
    "category": "pricing",
    "follow_up_question": "Have you seen a lot of cockroaches, or is it just the occasional one?"
  },
  {
    "question": "Do you guarantee your work?",
    "short_answer": "Yes, we offer warranties on most treatments — usually three to twelve months.",
    "detailed_answer": "We stand by our work. Most of our treatments come with a warranty ranging from three to twelve months depending on the pest and treatment type. Termite treatments often have longer guarantees. If pests come back within the warranty period, we'll re-treat at no extra cost. I'll explain the specific warranty when I quote you.",
    "keywords": ["guarantee", "warranty", "promise", "reassurance"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what the warranty covers in detail?"
  },
  {
    "question": "Can you treat rodents in my roof?",
    "short_answer": "Yes, we handle rat and mouse problems in roofs, walls, and under floors.",
    "detailed_answer": "Rodent control is one of our most common jobs. We treat infestations in roofs, wall cavities, under floors, and in commercial premises. We'll set traps and use bait stations, then seal up entry points so they can't get back in. Pricing depends on how many rodents and how many areas are affected, usually between $250 and $500.",
    "keywords": ["rodent", "rat", "mouse", "roof", "infestation"],
    "category": "process",
    "follow_up_question": "Have you noticed droppings or scratching noises in the roof?"
  },
  {
    "question": "Do you service my area?",
    "short_answer": "We service most of metro and regional areas — what's your suburb?",
    "detailed_answer": "We cover the greater metro region and most regional areas within a couple of hours' drive. We regularly service suburbs right across the city and surrounding towns. What's your address or suburb? I can confirm we're in your area and give you a rough arrival time.",
    "keywords": ["area", "suburb", "location", "service", " suburbs"],
    "category": "availability",
    "follow_up_question": "What's your address so I can check our schedule?"
  },
  {
    "question": "Is the treatment safe for my kids and pets?",
    "short_answer": "Yes, we use low-toxicity, APVMA-approved products that are safe once dry.",
    "detailed_answer": "Absolutely, safety is our priority. We only use products approved by the Australian Pesticides and Veterinary Medicines Authority. We'll let you know exactly how long to keep kids and pets away from treated areas — usually a few hours until everything's dry. For sensitive households, we can discuss alternative treatment options too.",
    "keywords": ["safe", "kids", "children", "pets", "dog", "cat", "family"],
    "category": "process",
    "follow_up_question": "Have you got dogs or small children at home? I'll make sure we use the right approach."
  },
  {
    "question": "How long does a treatment take?",
    "short_answer": "Most residential treatments take one to two hours.",
    "detailed_answer": "For a typical home, the actual treatment takes between one and two hours depending on the size of the property and the pest. Some jobs might be quicker, like an ant treatment, while termite barrier installations can take longer. I'll give you a better idea when I book you in.",
    "keywords": ["time", "duration", "how long", "hours", "appointment length"],
    "category": "process",
    "follow_up_question": "Will you be home for the treatment, or do you need us to work around your schedule?"
  },
  {
    "question": "What happens after the treatment?",
    "short_answer": "Pests will keep coming out for a few days then disappear — that's completely normal.",
    "detailed_answer": "That's actually a good sign. After treatment, you might see more pests for a couple of days as the treatment takes effect — they're coming out of their hiding spots. After that, you should see a big reduction. We'll give you specific instructions on what to do, like not vacuuming for a few days, and we'll arrange a follow-up visit if needed.",
    "keywords": ["after", "results", "what to expect", "normal", "follow up"],
    "category": "process",
    "follow_up_question": "Have you noticed any pest activity since the treatment?"
  },
  {
    "question": "Can I get a quote over the phone?",
    "short_answer": "I can give you a rough idea, but we'll need to see the property for an accurate quote.",
    "detailed_answer": "I can give you a ballpark figure based on what you tell me, but for an accurate quote we really need to do a proper inspection. That way we can see exactly what's going on and quote you the right price without any surprises. Our initial inspection is competitively priced and goes towards any treatment you book.",
    "keywords": ["quote", "price", "over the phone", "estimate", "cost"],
    "category": "pricing",
    "follow_up_question": "Can I ask you a few quick questions to give you a rough idea?"
  },
  {
    "question": "Do you do same-day service?",
    "short_answer": "Yes, we can often do same-day service depending on availability.",
    "detailed_answer": "We often have same-day availability, especially for urgent jobs. It depends on where you are in relation to our schedule today. If it's urgent, let me check what we can do. What's the address and what pest are you dealing with?",
    "keywords": ["same day", "today", "urgent", "quick", "fast"],
    "category": "availability",
    "follow_up_question": "What's your address so I can see if we can fit you in today?"
  },
  {
    "question": "Do you offer ongoing pest control plans?",
    "short_answer": "Yes, we have maintenance plans that keep your home pest-free year-round.",
    "detailed_answer": "We do, and a lot of our clients find it worthwhile. Our maintenance plans include regular inspections and treatments to stop problems before they start. It's particularly popular for rental properties and businesses. I can tell you more about the options — they're usually a bit cheaper than paying per visit.",
    "keywords": ["ongoing", "maintenance", "plan", "regular", "preventative"],
    "category": "pricing",
    "follow_up_question": "Would you like me to explain the different maintenance plan options?"
  },
  {
    "question": "What should I do to prepare for treatment?",
    "short_answer": "Just clear access to walls and remove clutter from floors — we'll handle the rest.",
    "detailed_answer": "Good question. We need clear access to walls, skirting boards, and behind furniture. If you can move clutter away from the edges of rooms and make sure we can get to the kitchen, bathroom, and any areas where you've seen pests, that's perfect. We'll give you a more detailed prep guide when you book.",
    "keywords": ["prepare", "before", "what to do", "ready", "clean"],
    "category": "process",
    "follow_up_question": "Have you got any questions about preparing the property?"
  },
  {
    "question": "I've got ants in my kitchen — can you help?",
    "short_answer": "Yes, ant treatment is one of our most common jobs.",
    "detailed_answer": "Ants are a pain, especially in the kitchen. We treat ant infestations with targeted baits that the ants take back to the nest — that way we get rid of the whole colony, not just the ones you see. Most ant treatments start at around $180 for a standard home. Where are you seeing the most ants?",
    "keywords": ["ants", "kitchen", "nest", "treatment", "colony"],
    "category": "process",
    "follow_up_question": "Are they the little black ants or the bigger ones? That helps me figure out the best treatment."
  },
  {
    "question": "I've got a spider problem — do you treat spiders?",
    "short_answer": "Yes, we treat spider infestations and remove webs as part of the service.",
    "detailed_answer": "We certainly do. We treat for spiders by treating the exterior and key entry points of your home to create a barrier. We'll also remove any existing webs and egg sacs we find. For dangerous spiders like redbacks or funnel-webs, we've got specific treatment protocols. Most spider treatments start at around $200.",
    "keywords": ["spiders", "redback", "funnel web", "webs", "treatment"],
    "category": "process",
    "follow_up_question": "Are you seeing dangerous spiders, or is it more the common house spiders?"
  },
  {
    "question": "It's after hours — can someone still come out?",
    "short_answer": "Yes, we have an after-hours service for emergencies.",
    "detailed_answer": "Yes, we've got someone on call for after-hours emergencies. We can organise a callout tonight if it's urgent — things like active termite damage, a wasp nest that's a safety concern, or a severe rodent problem. There's an after-hours fee, but we'll explain the cost before we send someone out.",
    "keywords": ["after hours", "night", "emergency", "tonight", "late"],
    "category": "emergency",
    "follow_up_question": "How urgent is it? I can get someone to you tonight if needed."
  },
  {
    "question": "How long have you been in business?",
    "short_answer": "We've been operating for over ten years in the pest control industry.",
    "detailed_answer": "We've been serving the community for over ten years now. All our technicians are fully licensed and trained to Australian standards, and we keep up with the latest pest control methods through ongoing training. We're also fully insured for your peace of mind.",
    "keywords": ["experience", "years", "business", "licensed", "qualified"],
    "category": "availability",
    "follow_up_question": "Would you like to book in for a pest inspection?"
  },
  {
    "question": "What payment methods do you accept?",
    "short_answer": "We accept cash, card, and bank transfer — whatever's easiest for you.",
    "detailed_answer": "We've got all the main options covered — cash, credit card, debit card, and bank transfer. For larger jobs, we can also arrange a payment plan if that helps. Payment is due on the day of treatment unless you've got an account set up with us.",
    "keywords": ["payment", "pay", "cash", "card", "credit", "bank transfer"],
    "category": "availability",
    "follow_up_question": "Have you got any other questions before I book you in?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does bathroom tiling cost?",
    "short_answer": "Most bathroom tiling jobs range from $2,500 to $6,000 depending on the size and tiles you choose.",
    "detailed_answer": "Bathroom tiling typically costs between $2,500 and $6,000 for a standard main bathroom. This depends on the size of the area, the type of tiles you select, and whether we need to remove old tiles first. We'll give you a fixed price quote so there are no surprises.",
    "keywords": ["bathroom tiling cost", "bathroom renovation price", "shower tiling quotes"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free quote for your bathroom?"
  },
  {
    "question": "Do you do emergency callouts?",
    "short_answer": "Yes, we do emergency callouts for things like major water leaks from damaged tiling or flooding.",
    "detailed_answer": "We do emergency callouts for urgent situations like major water leaks, flooding, or tiles that have come loose and are causing damage. We aim to get to you within a few hours. After-hours callouts do attract a surcharge, but we'll let you know the cost before we come out.",
    "keywords": ["emergency tiler", "after hours tiler", "urgent tiling repairs", "leaking shower emergency"],
    "category": "emergency",
    "follow_up_question": "What's the nature of your emergency?"
  },
  {
    "question": "How long does a bathroom tiling job take?",
    "short_answer": "A typical bathroom tiling job takes 3 to 5 days from start to finish.",
    "detailed_answer": "Most bathroom tiling jobs take between 3 and 5 days. This includes waterproofing, laying the floor tiles, wall tiles, and allowing time for adhesives and grout to properly set. We'll give you a timeline when we quote the job.",
    "keywords": ["how long does bathroom tiling take", "bathroom renovation timeline", "tile installation time"],
    "category": "process",
    "follow_up_question": "Have you got a deadline you're working towards?"
  },
  {
    "question": "What's included in your quote?",
    "short_answer": "Our quote includes all materials, labour, waterproofing, and disposal of old materials.",
    "detailed_answer": "Our quote covers everything — all materials, labour, waterproofing to Australian standards, grouting, and removal and disposal of your old tiles and waste. We give you one fixed price so you know exactly where you stand.",
    "keywords": ["tiling quote includes", "tiling quote breakdown", "what does tiling cost include"],
    "category": "pricing",
    "follow_up_question": "Would you like me to email you a detailed quote breakdown?"
  },
  {
    "question": "Do you waterproof bathrooms?",
    "short_answer": "Yes, waterproofing is included in all our bathroom jobs and meets Australian standards.",
    "detailed_answer": "Absolutely, waterproofing is included in every bathroom tiling job we do. We're fully licensed and our waterproofing meets Australian Standard AS3740. This is crucial to prevent mould and structural damage down the track.",
    "keywords": ["bathroom waterproofing", "waterproofing tiler", "AS3740 waterproofing"],
    "category": "process",
    "follow_up_question": "Has your bathroom been waterproofed before, or is this a full reno?"
  },
  {
    "question": "Can you tile over existing tiles?",
    "short_answer": "Sometimes, but it depends on the condition of the existing tiles. We'll assess this on site.",
    "detailed_answer": "We can sometimes tile over existing tiles if they're solid, clean, and not cracked. But we'll need to come and have a look first. In some cases it's better to remove them for a proper job — we'll tell you what's best.",
    "keywords": ["tile over existing tiles", "tiling over tiles", "re-tiling existing surface"],
    "category": "process",
    "follow_up_question": "Can you send me a photo of the area so I can give you a better idea?"
  },
  {
    "question": "What tiles do you recommend?",
    "short_answer": "That depends on the area — we can recommend options to suit your budget and style.",
    "detailed_answer": "We don't sell tiles ourselves, but we're happy to work with whatever tiles you buy or we can recommend some good suppliers. For bathrooms you want something non-slip for floors and either porcelain or ceramic for walls. We'll help you choose what's right for your situation.",
    "keywords": ["best tiles for bathroom", "tile recommendations", "which tiles to choose"],
    "category": "process",
    "follow_up_question": "Have you got a style or budget in mind?"
  },
  {
    "question": "Do you offer warranties on your work?",
    "short_answer": "Yes, we offer a 7-year warranty on our workmanship.",
    "detailed_answer": "We offer a 7-year warranty on all our workmanship. This is on top of any manufacturer warranties on the tiles themselves. If anything goes wrong with our work within 7 years, we'll come back and fix it at no extra cost.",
    "keywords": ["tiling warranty", "guarantee on tiling work", "tiling workmanship warranty"],
    "category": "warranty",
    "follow_up_question": "Would you like to see some examples of our previous work?"
  },
  {
    "question": "How soon can you start?",
    "short_answer": "We can usually start within 1 to 2 weeks of you accepting the quote.",
    "detailed_answer": "We can usually start within 1 to 2 weeks once you've accepted the quote. During busy periods it might be a little longer, but we'll give you a clear start date when we confirm the job. We can work around your schedule as much as possible.",
    "keywords": ["tiling wait time", "when can tiler start", "tiling booking availability"],
    "category": "availability",
    "follow_up_question": "What dates work best for you?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service most of metropolitan Melbourne and surrounding suburbs.",
    "detailed_answer": "We service most of metropolitan Melbourne and the surrounding suburbs. If you're a bit further out, give us a call anyway — we might still be able to help or point you in the right direction.",
    "keywords": ["tiler near me", "tiling services Melbourne", "tiler suburbs"],
    "category": "availability",
    "follow_up_question": "What suburb are you in?"
  },
  {
    "question": "Do you do outdoor tiling?",
    "short_answer": "Yes, we do outdoor tiling for patios, alfresco areas, and pool surrounds.",
    "detailed_answer": "Yes, we do outdoor tiling — patios, alfresco areas, pool surrounds, and verandas. We use appropriate outdoor-rated tiles and adhesives that can handle Melbourne's weather. We can also advise on slip-resistant options for pool areas.",
    "keywords": ["outdoor tiling", "patio tiling", "pool tiling", "alfresco tiling"],
    "category": "process",
    "follow_up_question": "What area are you looking to tile outdoors?"
  },
  {
    "question": "How much does a kitchen splashback cost?",
    "short_answer": "Kitchen splashbacks typically cost between $600 and $1,500 depending on the size and material.",
    "detailed_answer": "Kitchen splashbacks usually range from $600 to $1,500 depending on the size of your kitchen and the tiles you choose. Glass splashbacks are at the higher end, while ceramic or porcelain tiles are more budget-friendly. We'll measure up and give you an exact quote.",
    "keywords": ["kitchen splashback cost", "splashback price", "kitchen tiling quotes"],
    "category": "pricing",
    "follow_up_question": "Do you know the approximate size of your kitchen splashback area?"
  },
  {
    "question": "Do you fix cracked or broken tiles?",
    "short_answer": "Yes, we do tile repairs — we can replace individual tiles or fix larger areas.",
    "detailed_answer": "Yes, we do tile repairs. Whether you've got one cracked tile or a whole area that's come loose, we can fix it. If you've got spare tiles from when the area was originally done, that's ideal. If not, we'll try to match something similar for you.",
    "keywords": ["cracked tile repair", "fix broken tiles", "tile replacement", "repair loose tiles"],
    "category": "process",
    "follow_up_question": "How many tiles need fixing?"
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed tilers with full insurance coverage.",
    "detailed_answer": "Yes, we're fully licensed tilers with current insurance. We're also a registered builder which means we can do waterproofing legally — that's important because unqualified waterproofing can void your home insurance. We're happy to provide our licence numbers if you need them.",
    "keywords": ["licensed tiler", "insured tiler", "registered builder tiler"],
    "category": "process",
    "follow_up_question": "Would you like our licence details for your records?"
  },
  {
    "question": "What's the process for getting a quote?",
    "short_answer": "We come to your place, measure up, discuss your needs, and give you a quote on the spot or within 24 hours.",
    "detailed_answer": "It's straightforward — we come to your place, have a look at the area, measure up, discuss what you're after, and then give you a quote on the spot or send it through within 24 hours. There's no obligation and we don't charge for quotes.",
    "keywords": ["get a tiling quote", "tiling quote process", "free tiling quote"],
    "category": "process",
    "follow_up_question": "When would be a good time for us to come out and have a look?"
  },
  {
    "question": "Do you work weekends?",
    "short_answer": "Yes, we work Saturdays by appointment. Sundays are by arrangement for urgent jobs only.",
    "detailed_answer": "Yes, we do work Saturdays — that's usually when most of our residential jobs happen. We're not generally open on Sundays except for genuine emergencies. We'll work with your schedule as much as we can.",
    "keywords": ["weekend tiler", "Saturday tiling", "tiling on weekends"],
    "category": "availability",
    "follow_up_question": "Would a Saturday appointment work for you?"
  },
  {
    "question": "What if I'm not happy with the work?",
    "short_answer": "We want you to be happy — we'll come back and fix any issues at no extra cost.",
    "detailed_answer": "We want you to be 100% happy with the work. If something's not right, come to us first and we'll sort it out — we'll come back and fix any issues at no extra cost. We've built our reputation on doing quality work, so we're not going to leave you unhappy.",
    "keywords": ["tiling complaints", "not happy with tiler", "tiling problems"],
    "category": "warranty",
    "follow_up_question": "Is there something specific you're concerned about?"
  },
  {
    "question": "Can you do both waterproofing and tiling?",
    "short_answer": "Yes, we do both — having the same team do your waterproofing and tiling is better for warranties.",
    "detailed_answer": "Yes, we do both waterproofing and tiling. Having the same team handle both actually works better for warranties — if something goes wrong, there's no finger-pointing between trades. We're licensed to do both, so it's all covered under our 7-year workmanship warranty.",
    "keywords": ["waterproofing and tiling", "tiling waterproofing same company", "full bathroom tiling"],
    "category": "process",
    "follow_up_question": "Are you looking for someone to do the whole job?"
  },
  {
    "question": "Do you remove old tiles?",
    "short_answer": "Yes, we remove and dispose of all old tiles as part of our service.",
    "detailed_answer": "Yes, tile removal and disposal is included in our quote. We remove all old tiles, prepare the surface properly, and take away the rubble. We don't leave you to deal with the mess — that's part of the service.",
    "keywords": ["remove old tiles", "tile removal", "demolish tiles", "tile disposal"],
    "category": "process",
    "follow_up_question": "Do you know what type of tiles are currently down?"
  },
  {
    "question": "Do you do after-hours emergency repairs for leaking showers?",
    "short_answer": "Yes, we have after-hours emergency availability for urgent leaks and water damage.",
    "detailed_answer": "Yes, we do after-hours callouts for urgent situations like leaking showers causing water damage. We understand that water doesn't wait for business hours. We'll get someone out to you as soon as possible — just bear in mind there's an after-hours callout fee.",
    "keywords": ["after hours tiler", "emergency leaking shower", "urgent shower repair", "leaking shower after hours"],
    "category": "emergency",
    "follow_up_question": "How urgent is the leak — is water actively coming through?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does a concrete driveway cost?",
    "short_answer": "A basic concrete driveway starts around $65 to $85 per square metre, while exposed aggregate or decorative finishes are $85 to $120 per square metre.",
    "detailed_answer": "For a standard single driveway around 40 square metres, you're looking at roughly $2,600 to $3,400 for plain coloured concrete. Exposed aggregate or coloured concrete will cost more, typically $3,400 to $4,800 for the same area. I'll need to check your specific site conditions to give you an accurate quote.",
    "keywords": ["concrete driveway cost", "driveway prices", "concrete pricing", "exposed aggregate cost"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site quote for your driveway?"
  },
  {
    "question": "Do you do emergency callouts for cracked or damaged concrete?",
    "short_answer": "Yes, we handle emergency callouts for dangerous concrete damage like significant cracks or collapsed slabs that pose a safety risk.",
    "detailed_answer": "We do offer emergency callouts for urgent situations like major cracks causing trip hazards or concrete that's collapsed. Keep in mind we're not a patching service though — we'll assess the damage and organise proper repairs. After-hours callouts may incur a surcharge. Is it a safety issue or can it wait until tomorrow?",
    "keywords": ["emergency concrete repair", "cracked concrete", "urgent concrete work", "after hours concreter"],
    "category": "emergency",
    "follow_up_question": "Can you describe what's happened? I'll determine if we need to send someone out today."
  },
  {
    "question": "How long does concrete take to cure before I can walk on it?",
    "short_answer": "You can walk on fresh concrete after about 24 to 48 hours, but don't drive on it or put heavy weight on it for at least 7 days.",
    "detailed_answer": "Concrete reaches initial set in about 24 to 48 hours, so foot traffic is fine after a day or two. However, it takes full strength over 28 days. For driveways, wait at least 7 days before driving on it, and if it's cold or wet weather, give it an extra couple of days. We'll give you specific advice based on the conditions when we pour.",
    "keywords": ["concrete curing time", "when can I walk on concrete", "concrete drying time", "driveway curing"],
    "category": "process",
    "follow_up_question": "Are you looking to book a concrete pour? I can talk you through the whole process."
  },
  {
    "question": "What exactly is exposed aggregate concrete?",
    "short_answer": "Exposed aggregate is concrete with the top layer washed away to reveal the stones and pebbles underneath — it's textured, non-slip, and looks great.",
    "detailed_answer": "Exposed aggregate is a decorative finish where we wash the top layer of cement paste after pouring to expose the stones and pebbles underneath. It's super popular for driveways because it's durable, non-slip, and hides dirt and stains well. We can use different stone mixes — from standard pebble to granite or blue metal — depending on the look you're going for.",
    "keywords": ["exposed aggregate", "aggregate concrete", "decorative concrete", "pebble concrete"],
    "category": "process",
    "follow_up_question": "Would you like me to show you some samples of our exposed aggregate finishes?"
  },
  {
    "question": "Can you pour concrete in winter or rainy weather?",
    "short_answer": "We can pour in winter, but we need dry conditions — if it's raining, we'll need to postpone or use curing blankets and plastic sheeting.",
    "detailed_answer": "Winter concreting is definitely doable in Australia, but we've got a few things to consider. Concrete doesn't like being poured in the rain or when temperatures drop below 10 degrees. If it's drizzling, we can often work around it with covers, but if it's bucketing down, we'll need to reschedule. Winter pours also take longer to cure, so we'll factor that into our timing.",
    "keywords": ["winter concrete pouring", "rainy day concrete", "cold weather concrete", "weather and concrete"],
    "category": "availability",
    "follow_up_question": "When were you hoping to have the pour done? I'll check what the weather's looking like."
  },
  {
    "question": "Do you offer warranties on your concrete work?",
    "short_answer": "Yes, we offer a 10-year structural warranty on all our concrete work, plus we honour the manufacturer's warranty on materials.",
    "detailed_answer": "Absolutely — we back our work with a 10-year warranty on the structural integrity of all concrete we pour. That covers things like cracking from substandard installation. We also pass on the full manufacturer's warranty for any sealers or additives we use. We're members of the Master Builders Association, so you're covered if anything goes wrong.",
    "keywords": ["concrete warranty", "concreter guarantee", "warranty on concrete work", "structural warranty"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered in our warranty in more detail?"
  },
  {
    "question": "How long does a driveway take to install from start to finish?",
    "short_answer": "For a standard driveway, the actual pour takes one day, but with preparation and curing, you're looking at about a week all up.",
    "detailed_answer": "A typical driveway job goes like this: we do the site prep and formwork a day or two before, then the concrete pour itself takes one day, and we come back to seal it after it's cured — usually about a week after the pour. So from start to finish, around 7 to 10 days, depending on the weather and the size of the job.",
    "keywords": ["driveway installation time", "how long does a driveway take", "concrete driveway timeline", "concrete job duration"],
    "category": "process",
    "follow_up_question": "Have you got a timeline in mind for when you need the driveway finished?"
  },
  {
    "question": "What's the difference between plain concrete and decorative concrete?",
    "short_answer": "Plain concrete is the standard grey slab, while decorative concrete includes coloured, stamped, or exposed aggregate finishes that cost more but look much better.",
    "detailed_answer": "Plain coloured concrete is your standard grey — it's the most affordable option and does the job. Decorative concrete opens up a heap of options: coloured concrete in various shades, stamped patterns that look like stone or pavers, exposed aggregate, and concrete polishing. Yes, decorative costs more — typically $20 to $35 extra per square metre — but it adds real street appeal and value to your property.",
    "keywords": ["plain concrete vs decorative", "coloured concrete", "stamped concrete", "decorative concrete options"],
    "category": "pricing",
    "follow_up_question": "Are you thinking about going with a standard grey or would you like to see some decorative options?"
  },
  {
    "question": "Do you handle council approvals for concrete works?",
    "short_answer": "We can advise on what's needed, but generally, council approval isn't required for standard driveways unless you're doing major drainage work.",
    "detailed_answer": "For most residential driveways, you don't need council approval unless you're doing significant earthworks, drainage modifications, or building over easement. If your job needs a development application, we can point you in the right direction, but the homeowner is usually responsible for lodging it. We'll let you know upfront if we think you need to check with your local council.",
    "keywords": ["council approval", "DA approval", "concrete and council", "building permits concrete"],
    "category": "process",
    "follow_up_question": "Do you know if your property has any easements or restrictions I should know about?"
  },
  {
    "question": "Can you match the colour of my existing concrete?",
    "short_answer": "We can get pretty close to matching existing concrete, but perfect colour matching is tricky — we'll do our best to blend it in.",
    "detailed_answer": "Colour matching is one of the trickier things in concrete because every batch varies slightly depending on the sand and cement. We can come close with standard grey, but if you've got coloured concrete and need an exact match, it can be a bit of a gamble. We'll aim to get it as close as possible and can suggest options to make the transition less noticeable.",
    "keywords": ["match existing concrete", "concrete colour matching", "concrete patch repair", "blend concrete colour"],
    "category": "availability",
    "follow_up_question": "Can you send me a photo of the existing concrete so I can see what we're working with?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service most of metro and surrounding areas within about an hour's drive — let me confirm we're able to get to your suburb.",
    "detailed_answer": "We cover most of the metro area and surrounding regions within about an hour's drive from our depot. That includes most suburbs out to the hills and fringe areas. If you're a bit further out, it's still worth asking because we sometimes have jobs in those areas and might be able to fit you in. Whereabouts are you located?",
    "keywords": ["concreter near me", "concrete services area", "concreter suburbs", "local concreters"],
    "category": "availability",
    "follow_up_question": "What suburb are you in? I'll check if we're able to service your area."
  },
  {
    "question": "How much does a concrete slab for a shed cost?",
    "short_answer": "A basic shed slab starts around $1,500 to $2,500 for a standard 6x3 metre shed — pricing depends on size, thickness, and site access.",
    "detailed_answer": "For a typical shed slab around 6 metres by 3 metres, you're looking at roughly $1,500 to $2,500 for a 100mm thick slab with mesh reinforcement. If you need a thicker slab for heavy equipment or the site needs extra excavation, that price goes up. We'll need to know the shed size and what it's for to give you an accurate quote.",
    "keywords": ["shed slab cost", "concrete slab price", "concrete slab for garage", "foundation concrete"],
    "category": "pricing",
    "follow_up_question": "How big is the shed, and what's it for? That'll help me give you a more accurate price."
  },
  {
    "question": "Do you do concrete polishing for garage floors?",
    "short_answer": "Yes, concrete polishing is great for garages — it creates a hard-wearing, easy-to-clean surface that's stain-resistant.",
    "detailed_answer": "Concrete polishing is perfect for garage floors. We grind down the concrete and polish it to a matte or gloss finish, depending on your preference. It's incredibly durable, handles car traffic no worries, and repels oil and stains. Pricing is usually $45 to $75 per square metre for a garage floor polish. It's also a popular option for workshops and laundries.",
    "keywords": ["concrete polishing", "polished concrete floor", "garage floor polish", "concrete grinding"],
    "category": "availability",
    "follow_up_question": "Would you like me to book a quote for polishing your garage floor?"
  },
  {
    "question": "What's the minimum job size you accept?",
    "short_answer": "Our minimum job is around $1,000 — that's usually enough for a small pad, path, or minor repair work.",
    "detailed_answer": "We don't mind doing smaller jobs, but we do have a minimum spend of around $1,000 to cover our truck and crew mobilisation. That covers things like a small concrete pad, a pathway, or some patch repairs. If you've got a tiny job under that, it's worth asking — we might be able to fit you in if we're in the area, but it depends on our schedule.",
    "keywords": ["minimum job size", "small concrete job", "concreter minimum", "concrete path"],
    "category": "pricing",
    "follow_up_question": "What's the general area and size of the work you need done?"
  },
  {
    "question": "How soon can you start on my job?",
    "short_answer": "We can usually get to you within 5 to 10 business days, depending on our current schedule and the weather.",
    "detailed_answer": "Our lead time varies depending on the time of year. In busy periods it might be 2 to 3 weeks, but in quieter times we can often start within a week. We'll need to do a site inspection first to confirm the scope, then we can book you in. If you've got a specific deadline, let me know and we'll see what we can do.",
    "keywords": ["concreter availability", "when can you start", "booking concreter", "concrete wait time"],
    "category": "availability",
    "follow_up_question": "When were you hoping to have the work started? I'll see what fits our schedule."
  },
  {
    "question": "Do you use reinforced concrete for driveways?",
    "short_answer": "Yes, we use steel mesh reinforcement for all our driveways to prevent cracking and add structural strength — it's standard practice.",
    "detailed_answer": "All our driveways get steel mesh reinforcement — that's the grid of steel rods we lay in the concrete before we pour. It strengthens the slab and helps control cracking. For heavier vehicles or commercial use, we might recommend fiber mesh or a thicker slab. It's all part of meeting Australian standards for concrete work.",
    "keywords": ["reinforced concrete", "steel mesh concrete", "concrete reinforcement", "driveway mesh"],
    "category": "process",
    "follow_up_question": "Will you be parking heavy vehicles on the driveway? That might affect what reinforcement we use."
  },
  {
    "question": "Is concrete better than pavers for a driveway?",
    "short_answer": "Concrete is cheaper upfront, lasts longer, and needs less maintenance than pavers — though pavers give you more design options.",
    "detailed_answer": "It depends on what you're after. Concrete is generally the better choice for driveways — it's cheaper to lay, lasts decades with minimal maintenance, and handles heavy loads better. Pavers can shift and sink over time, especially with heavy traffic, and weeds grow through the gaps. Concrete wins on value and durability, but if you want a specific pattern or colour, pavers give you more options.",
    "keywords": ["concrete vs pavers", "driveway concrete or pavers", "paver vs concrete driveway", "which is better driveway"],
    "category": "pricing",
    "follow_up_question": "What's more important to you — durability and cost, or a specific look?"
  },
  {
    "question": "Can you repair or fix cracked concrete?",
    "short_answer": "Yes, we can repair cracked concrete — small cracks get filled, but significant structural damage might need the slab replaced.",
    "detailed_answer": "We've got a few options depending on the crack. Hairline cracks get filled with a flexible sealant. Bigger cracks might need grinding out and filling with a repair compound. If the crack is due to a failed sub-base or significant structural movement, we might recommend cutting out the damaged section and repouring. I'll need to see photos or come have a look to recommend the best fix.",
    "keywords": ["cracked concrete repair", "concrete crack repair", "fix cracked concrete", "concrete restoration"],
    "category": "emergency",
    "follow_up_question": "Can you send me a photo of the crack so I can assess what we're dealing with?"
  },
  {
    "question": "What site preparation do I need to do before you arrive?",
    "short_answer": "We just need clear access to the site and any existing concrete or vegetation removed — we handle the rest.",
    "detailed_answer": "Ideally, clear the area of any cars, furniture, or stuff so our crew can get straight to work. If there's old concrete, pavers, or garden beds where the new concrete's going, let us know — we can either remove them or you can sort that out beforehand. We handle all the excavation, formwork, and compaction. Just make sure we can get our truck and wheelbarrow access to the site.",
    "keywords": ["site preparation concrete", "concrete site prep", "get ready for concrete pour", "concrete准备工作"],
    "category": "process",
    "follow_up_question": "Is


Response:
```json
[
  {
    "question": "How much does colorbond fencing cost per metre?",
    "short_answer": "Colorbond fencing typically costs between 75 and 120 dollars per metre fully installed, depending on the height and style you choose.",
    "detailed_answer": "For standard colorbond fencing, you're looking at around 75 to 95 dollars per metre for a 1.8 metre high fence. If you want something taller or a premium style like lattice top, it can go up to 120 dollars per metre. That includes materials, labour, and removal of your old fence if needed.",
    "keywords": ["colorbond", "price", "cost", "per metre", "installation"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free quote to get an exact price for your property?"
  },
  {
    "question": "Do you do after-hours emergency fence repairs?",
    "short_answer": "Yes, we do emergency callouts for storm damage and security breaches. There's a 150 dollar after-hours surcharge, but we'll get your property secure tonight.",
    "detailed_answer": "We understand fences don't break at convenient times. If you've got a storm damage emergency or your security fence has been compromised, give us a call. We charge a 150 dollar after-hours surcharge, but we'll get someone out to make your property safe and secure, even if it's late at night or on a Sunday.",
    "keywords": ["emergency", "after hours", "storm damage", "repair", "urgent"],
    "category": "emergency",
    "follow_up_question": "What's the nature of your emergency? I can arrange for a tradie to call you back immediately."
  },
  {
    "question": "How long does a fence installation take?",
    "short_answer": "Most residential fence installations take 1 to 3 days depending on the length and ground conditions.",
    "detailed_answer": "For a standard suburban block with about 20 to 30 metres of fencing, we're usually done in 1 to 2 days. If it's a larger property or we've got tricky ground with rocks or slopes, it might take 3 days. We'll give you a more accurate timeframe when we do the quote.",
    "keywords": ["installation", "time", "days", "how long", "duration"],
    "category": "process",
    "follow_up_question": "Would you like me to check our availability and book you in for a measure and quote?"
  },
  {
    "question": "What types of fencing do you offer?",
    "short_answer": "We do colorbond, timber, pool fencing, security fencing, and gate automation — pretty much any style of fencing you need.",
    "detailed_answer": "We've got you covered for all residential and commercial fencing needs. That includes colorbond in full colour range, timber lap and cap, glass and aluminium pool fencing, chainmesh and steel security fencing, and automated gate systems. Whatever you need, we can sort it out.",
    "keywords": ["types", "fencing", "colorbond", "timber", "pool", "security", "gates"],
    "category": "availability",
    "follow_up_question": "What type of fencing are you looking for? I can tell you what we recommend for your situation."
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, absolutely free. No obligation. We'll come to your property, measure up, and give you a fixed-price quote on the spot.",
    "detailed_answer": "We provide free, no-obligation quotes for all fencing work. One of our team will come to your property, have a look at the site, discuss your options, and give you a written quote on the spot. We don't charge for this visit, and there's no pressure to go ahead.",
    "keywords": ["quote", "free", "estimate", "price", "no obligation"],
    "category": "pricing",
    "follow_up_question": "When would suit you for a free on-site quote? I can book you in for this week."
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed and insured. We've got our contractor's licence and all relevant trade insurance, so you're completely covered.",
    "detailed_answer": "Absolutely. We're a licensed fencing contractor with full trade insurance. That means if anything goes wrong, you're completely protected. We can provide copies of our licence and insurance certificates if you need them for your council or body corporate.",
    "keywords": ["licensed", "insured", "certified", "qualified", "insurance"],
    "category": "process",
    "follow_up_question": "Would you like me to email you our licence and insurance details before the quote?"
  },
  {
    "question": "What warranty do you offer on new fences?",
    "short_answer": "We offer a 7-year workmanship warranty on all our installations, plus the manufacturer's warranty on materials.",
    "detailed_answer": "All our fence installations come with a 7-year warranty on the workmanship, so if anything fails due to our installation, we'll fix it. On top of that, you've got the manufacturer's warranty on the materials themselves — colorbond typically has a 10-year warranty from the manufacturer. We also provide a maintenance guide to help your fence last as long as possible.",
    "keywords": ["warranty", "guarantee", "workmanship", "materials", "insurance"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered in the warranty in more detail?"
  },
  {
    "question": "Can you repair my existing fence?",
    "short_answer": "Yes, we do fence repairs of all kinds — from patching colorbond to replacing timber posts and everything in between.",
    "detailed_answer": "We definitely do repairs. Whether it's a few colourbond sheets that need replacing, a timber post that's rotted at the base, or a gate that's come off its hinges, we can sort it out. We usually charge a callout fee of 120 dollars, which gets deducted from your final repair bill if you proceed.",
    "keywords": ["repair", "fix", "damage", "maintenance", "patch"],
    "category": "availability",
    "follow_up_question": "Can you describe what damage you're seeing? I can advise if it's a quick fix or if we're looking at something bigger."
  },
  {
    "question": "Do you do pool fencing inspections?",
    "short_answer": "Yes, we're licensed to inspect and certify pool fencing to meet Queensland safety standards.",
    "detailed_answer": "We can inspect your existing pool fence and issue a certificate of compliance if it meets the Queensland pool safety standards. If it doesn't pass, we'll provide a quote for the work needed to bring it up to code. This is important for selling your home or if you've had a pool inspection notice from council.",
    "keywords": ["pool", "fencing", "inspection", "certify", "safety", "compliance"],
    "category": "process",
    "follow_up_question": "Have you had a pool safety inspection notice, or is this a routine check for selling your home?"
  },
  {
    "question": "How far in advance do I need to book?",
    "short_answer": "Usually we can book you in within 1 to 2 weeks for a quote, and installation within 2 to 4 weeks of confirming.",
    "detailed_answer": "For quotes, we can usually get someone out within a week, sometimes sooner depending on your area. Once you accept the quote, we schedule installation for 2 to 4 weeks out. During busy periods like before Christmas or after storms, it might be a bit longer, but we'll always give you a clear timeline.",
    "keywords": ["booking", "wait", "schedule", "appointment", "availability"],
    "category": "availability",
    "follow_up_question": "What's your timeline? I can book you in for a quote this week if that works."
  },
  {
    "question": "How much does timber fencing cost?",
    "short_answer": "Timber fencing costs between 65 and 100 dollars per metre depending on the style — standard paling is around 65 to 75, while premium styles like horizontal screening go up to 100.",
    "detailed_answer": "Standard timber paling fencing is your most affordable option at about 65 to 75 dollars per metre. If you want something nicer like a lap and cap fence, you're looking at 80 to 90 dollars. Horizontal timber screening or brush panel fencing goes up to around 100 dollars per metre. All prices include installation and removal of your old fence.",
    "keywords": ["timber", "price", "cost", "paling", "wood"],
    "category": "pricing",
    "follow_up_question": "Do you have a preference for style? I can recommend what's popular in your area."
  },
  {
    "question": "Do you install automated gates?",
    "short_answer": "Yes, we supply and install automated gate systems including swing gates, sliding gates, and intercom access.",
    "detailed_answer": "We do the full range of gate automation — swing gates, sliding gates, and cantilever gates. We can automate your existing manual gate or supply and install a complete new automated system with remotes, keypads, or intercom access. Pricing starts at around 800 dollars for a basic swing gate motor and installation.",
    "keywords": ["gate", "automation", "automated", "remote", "intercom", "sliding"],
    "category": "availability",
    "follow_up_question": "Are you looking to automate an existing gate or install a brand new one?"
  },
  {
    "question": "My fence was damaged in the storm last night — can you help?",
    "short_answer": "Yes, we do storm damage repairs. We'll send someone out today to make your property safe and secure.",
    "detailed_answer": "Don't worry, we've got you covered. We do emergency storm damage repairs every summer — it's one of our busiest times. We'll send someone out today to make your property safe, then provide a quote for the full repair. If you've got home insurance, we can also provide the documentation you need for your claim.",
    "keywords": ["storm", "damage", "repair", "emergency", "insurance", "cyclone"],
    "category": "emergency",
    "follow_up_question": "How bad is the damage? Can you see any fallen posts or is it mainly panels blown out?"
  },
  {
    "question": "What colour options are available for colorbond?",
    "short_answer": "Colorbond comes in over 20 colours — the popular ones are Monument, Woodland Grey, and Dune, but we've got the full range including Basalt, Ironstone, and Cottage Green.",
    "detailed_answer": "There's a huge range of Colorbond colours to choose from — over 20 standard colours. The most popular in Brisbane are Monument and Woodland Grey for a modern look, Dune for something lighter, and Cottage Green or Bushland for something that blends with gardens. We can bring colour samples to your quote so you can see them in person.",
    "keywords": ["colorbond", "colours", "color", "monument", "woodland", "dune"],
    "category": "availability",
    "follow_up_question": "Have you got a particular colour in mind, or do you want to see the options at your quote?"
  },
  {
    "question": "Do you handle council approvals for fencing?",
    "short_answer": "We can handle the council approvals for you. Most standard fences don't need approval, but we'll let you know if yours does and sort it out.",
    "detailed_answer": "For most standard residential fences under 1.8 metres, you don't need council approval in Queensland. However, if your fence is on a boundary, is over 1.8 metres high, or is in a heritage area, we may need to lodge a application. We can handle all of that for you — we'll let you know at the quote stage if approval is needed and include the fees in our quote.",
    "keywords": ["council", "approval", "DA", "application", "permit", "regulations"],
    "category": "process",
    "follow_up_question": "Do you know if your fence needs council approval? I can check when we come out to quote."
  },
  {
    "question": "What is security fencing and how much does it cost?",
    "short_answer": "Security fencing is heavy-duty steel fencing designed for maximum protection — think chainmesh, steel palisade, or powder-coated panels. Pricing starts at around 120 dollars per metre.",
    "detailed_answer": "Security fencing is built for strength and durability — typically chainmesh with heavy gauge wire, steel palisade fencing, or powder-coated steel panel systems. It's commonly used for commercial properties, but some homeowners in Brisbane want it for added security. Pricing starts at about 120 dollars per metre for chainmesh and goes up to 200 or more for premium steel panel systems.",
    "keywords": ["security", "fencing", "chainmesh", "steel", "palisade", "commercial"],
    "category": "pricing",
    "follow_up_question": "Is security fencing for a home or commercial property? I can recommend the best option for your needs."
  },
  {
    "question": "Can you match my existing fence?",
    "short_answer": "Yes, we can usually match your existing fence — we'll need to see photos or visit the site to confirm the exact materials and style.",
    "detailed_answer": "We can generally match existing fencing pretty well. For colorbond, we can get the exact colour match. For timber, we'll do our best to match the species and style. The best approach is to send us photos or have us come out and take a look — then we can confirm exactly what we need and give you a quote for the matching section.",
    "keywords": ["match", "existing", "replace", "blend", "style"],
    "category": "availability",
    "follow_up_question": "Can you send me a photo of your existing fence? I can usually identify the materials over text."
  },
  {
    "question": "What happens if something goes wrong after installation?",
    "short_answer": "If there's any issue with your fence, just give us a call. We've got a 7-year workmanship warranty and we'll come out and fix it at no cost.",
    "detailed_answer": "If anything goes wrong with your fence due to our workmanship, we'll come back and fix it for free under our 7-year warranty. Just give us a call and describe the issue — we'll book you in to have one of our team come and assess it. For colourbond, we also follow the manufacturer's care guidelines to make sure your warranty stays valid.",
    "keywords": ["problem", "issue", "warranty", "callback", "repair", "support"],
    "category": "warranty",
    "follow_up_question": "Are you experiencing a specific problem with an existing fence? I can arrange for someone to have a look."
  },
  {
    "question": "What suburbs do you service?",
    "short_answer": "We service all across Brisbane, the Gold Coast, Ipswich, and the surrounding areas — pretty much anywhere within about an hour's drive from the city.",
    "detailed_answer": "We service the full Brisbane metro area, Gold Coast, Ipswich, Moreton Bay region, and the surrounding areas. That includes suburbs from Beenleigh down to the border, out to Ipswich and Samford, and up to the Sunshine Coast. If you're not sure if we service your area, just give us your suburb and we can confirm.",
    "keywords": ["suburb", "area", "location", "Brisbane", "Gold Coast", "service"],
    "category": "availability",
    "follow_up_question": "What suburb are you in? I can check our availability for your area."
  },
  {
    "question": "How do I book a quote?",
    "short_answer": "You can book a quote right now — just tell me your name, address, and phone number, and I'll arrange for a tradie to come out this week.",
    "detailed_answer": "It's easy to book a quote. Just let me know your name, property address, phone number, and what type of fencing you're after, and we'll schedule a time this week for one of our team to come out, measure up, and give you a written quote on the spot. There's no obligation and the visit is free.",
    "keywords": ["book", "quote", "appointment", "contact", "enquiry"],
    "category": "process",
    "follow_up_question": "Great, let's get you booked in. What's your name and the best phone number to reach you on?"
  }
]
```