Response:
```json
{
  "widgetConfig": {
    "meta": {
      "version": "1.0.0",
      "industry": "blinds_installation",
      "targetMarket": "australian_homeowners",
      "businessType": "trade_services",
      "createdFor": "blinds_installer_aus"
    },
    "colorScheme": {
      "description": "Warm, inviting palette reflecting home improvement industry with professional trust signals",
      "primary": {
        "name": "Warm Charcoal",
        "hex": "#2D3436",
        "usage": "Headers, primary text, widget background"
      },
      "secondary": {
        "name": "Soft Cream",
        "hex": "#F5F3EF",
        "usage": "Widget header background, card backgrounds"
      },
      "accent": {
        "name": "Coastal Teal",
        "hex": "#00A896",
        "usage": "CTA buttons, active states, highlights"
      },
      "accentHover": {
        "name": "Deep Teal",
        "hex": "#008F7F",
        "usage": "Button hover states"
      },
      "textOnPrimary": {
        "name": "Off White",
        "hex": "#FFFFFF",
        "usage": "Text on dark backgrounds"
      },
      "textOnSecondary": {
        "name": "Charcoal Light",
        "hex": "#4A5568",
        "usage": "Body text on light backgrounds"
      },
      "border": {
        "name": "Warm Gray",
        "hex": "#E2E0DC",
        "usage": "Borders, dividers"
      },
      "success": {
        "name": "Leaf Green",
        "hex": "#38A169",
        "usage": "Confirmation states, booking success"
      },
      "error": {
        "name": "Alert Red",
        "hex": "#E53E3E",
        "usage": "Error states"
      },
      "notification": {
        "name": "Bright Orange",
        "hex": "#ED8936",
        "usage": "Unread notification badge"
      }
    },
    "position": {
      "desktop": {
        "position": "bottom-right",
        "offsetX": "24px",
        "offsetY": "24px",
        "reasoning": "Bottom-right is the industry standard for chat widgets. It stays out of the way of main content but remains highly visible. For blinds businesses, this position catches visitors who have scrolled through product galleries and are ready to inquire about installations."
      },
      "mobile": {
        "position": "bottom-center",
        "offsetX": "0px",
        "offsetY": "16px",
        "reasoning": "Bottom-center on mobile keeps the widget thumb-accessible while avoiding conflict with mobile navigation bars. The floating action button style works best for mobile conversion."
      }
    },
    "dimensions": {
      "desktop": {
        "width": "380px",
        "maxHeight": "600px",
        "minHeight": "480px",
        "borderRadius": "16px"
      },
      "mobile": {
        "width": "calc(100vw - 32px)",
        "maxHeight": "75vh",
        "borderRadius": "16px"
      },
      "floatingButton": {
        "width": "64px",
        "height": "64px",
        "borderRadius": "50%",
        "iconSize": "28px"
      },
      "collapsed": {
        "width": "64px",
        "height": "64px",
        "borderRadius": "50%"
      }
    },
    "avatar": {
      "description": "Friendly, approachable AI assistant avatar that builds trust with homeowners",
      "type": "custom_avatar",
      "style": "rounded_circle",
      "size": {
        "collapsed": "64px",
        "expanded": "48px"
      },
      "design": {
        "baseColor": "#00A896",
        "faceColor": "#FFFFFF",
        "iconType": "headset_with_smile",
        "animation": "subtle_bob",
        "badge": {
          "enabled": true,
          "color": "#ED8936",
          "position": "top-right"
        }
      },
      "fallbackIcon": {
        "name": "message_bubble",
        "color": "#FFFFFF"
      },
      "altText": "Chat with our blinds expert"
    },
    "welcomeMessage": {
      "greeting": "G'day! 👋",
      "mainMessage": "Need a hand with your blinds?",
      "subMessage": "I can help you book a free measure and quote, or answer any questions about our range.",
      "ctaOptions": [
        {
          "label": "Get a free quote",
          "action": "open_quote_flow"
        },
        {
          "label": "Browse our blinds",
          "action": "show_product_categories"
        },
        {
          "label": "Ask a question",
          "action": "open_chat"
        }
      ],
      "quickReplies": [
        "Roller blinds",
        "Venetian blinds",
        "Roman blinds",
        "Vertical blinds",
        "Zebra blinds",
        "Plantation shutters"
      ],
      "localisation": {
        "language": "en-AU",
        "spelling": "programme",
        "terms": ["quote", "colour", "metres", "centre"]
      },
      "timing": {
        "displayDelay": 2000,
        "typingDuration": 800,
        "fadeInDuration": 300
      }
    },
    "animations": {
      "entry": {
        "type": "slide_fade",
        "direction": "scale_from_bottom_right",
        "duration": 400,
        "easing": "cubic-bezier(0.34, 1.56, 0.64, 1)",
        "keyframe": "widgetEntry"
      },
      "idle": {
        "enabled": true,
        "type": "gentle_pulse",
        "element": "floating_button",
        "interval": 5000,
        "duration": 1000,
        "keyframe": "idlePulse"
      },
      "notification": {
        "type": "bounce",
        "element": "notification_badge",
        "repeat": 3,
        "duration": 400,
        "keyframe": "notificationBounce"
      },
      "chatOpen": {
        "type": "expand",
        "duration": 350,
        "easing": "ease-out",
        "keyframe": "chatExpand"
      },
      "messageAppear": {
        "type": "fade_slide_up",
        "duration": 250,
        "stagger": 50,
        "keyframe": "messageAppear"
      },
      "buttonHover": {
        "type": "scale",
        "scale": 1.02,
        "duration": 150,
        "keyframe": "buttonHover"
      }
    },
    "typography": {
      "fontFamily": {
        "primary": "'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif",
        "monospace": "'JetBrains Mono', 'Fira Code', monospace"
      },
      "fontWeights": {
        "regular": 400,
        "medium": 500,
        "semibold": 600,
        "bold": 700
      },
      "sizes": {
        "headerLarge": {
          "size": "22px",
          "lineHeight": "1.3",
          "weight": "600"
        },
        "headerMedium": {
          "size": "18px",
          "lineHeight": "1.4",
          "weight": "600"
        },
        "headerSmall": {
          "size": "16px",
          "lineHeight": "1.4",
          "weight": "600"
        },
        "bodyLarge": {
          "size": "16px",
          "lineHeight": "1.6",
          "weight": "400"
        },
        "bodyMedium": {
          "size": "14px",
          "lineHeight": "1.5",
          "weight": "400"
        },
        "bodySmall": {
          "size": "13px",
          "lineHeight": "1.5",
          "weight": "400"
        },
        "caption": {
          "size": "12px",
          "lineHeight": "1.4",
          "weight": "400"
        },
        "button": {
          "size": "15px",
          "lineHeight": "1",
          "weight": "500"
        },
        "input": {
          "size": "15px",
          "lineHeight": "1.5",
          "weight": "400"
        }
      },
      "letterSpacing": {
        "tight": "-0.01em",
        "normal": "0",
        "wide": "0.02em"
      }
    },
    "buttons": {
      "primary": {
        "background": "#00A896",
        "backgroundHover": "#008F7F",
        "text": "#FFFFFF",
        "border": "none",
        "borderRadius": "12px",
        "padding": "14px 24px",
        "fontSize": "15px",
        "fontWeight": "500",
        "shadow": "0 2px 8px rgba(0, 168, 150, 0.3)",
        "shadowHover": "0 4px 12px rgba(0, 168, 150, 0.4)",
        "transition": "all 0.2s ease"
      },
      "secondary": {
        "background": "#FFFFFF",
        "backgroundHover": "#F5F3EF",
        "text": "#2D3436",
        "border": "1.5px solid #E2E0DC",
        "borderRadius": "12px",
        "padding": "14px 24px",
        "fontSize": "15px",
        "fontWeight": "500",
        "shadow": "none",
        "shadowHover": "0 2px 8px rgba(0, 0, 0, 0.06)",
        "transition": "all 0.2s ease"
      },
      "quickReply": {
        "background": "#F5F3EF",
        "backgroundHover": "#E2E0DC",
        "text": "#2D3436",
        "border": "1px solid #E2E0DC",
        "borderRadius": "20px",
        "padding": "10px 16px",
        "fontSize": "14px",
        "fontWeight": "500",
        "transition": "all 0.2s ease"
      },
      "close": {
        "background": "transparent",
        "backgroundHover": "rgba(0, 0, 0, 0.05)",
        "text": "#4A5568",
        "border": "none",
        "borderRadius": "8px",
        "padding": "8px",
        "size": "32px",
        "iconSize": "20px"
      },
      "send": {
        "background": "#00A896",
        "backgroundHover": "#008F7F",
        "text": "#FFFFFF",
        "border": "none",
        "borderRadius": "10px",
        "padding": "10px",
        "iconSize": "20px"
      },
      "icon": {
        "background": "transparent",
        "backgroundHover": "rgba(0, 168, 150, 0.1)",
        "iconColor": "#00A896",
        "iconColorHover": "#008F7F",
        "border": "none",
        "borderRadius": "8px",
        "padding": "10px",
        "size": "40px"
      }
    },
    "darkMode": {
      "enabled": true,
      "trigger": "system_preference",
      "manualToggle": true,
      "palette": {
        "primary": {
          "hex": "#1A1D1E",
          "name": "Dark Charcoal"
        },
        "secondary": {
          "hex": "#252A2B",
          "name": "Soft Dark"
        },
        "accent": {
          "hex": "#00C4B0",
          "name": "Bright Teal"
        },
        "accentHover": {
          "hex": "#00A896",
          "name": "Coastal Teal"
        },
        "textOnPrimary": {
          "hex": "#F5F3EF"
        },
        "textOnSecondary": {
          "hex": "#E2E0DC"
        },
        "border": {
          "hex": "#3D4244"
        }
      },
      "adjustments": {
        "avatarBadgeColor": "#ED8936",
        "inputBackground": "#1A1D1E",
        "cardBackground": "#252A2B",
        "messageBubbleUser": "#00A896",
        "messageBubbleBot": "#2D3436"
      }
    },
    "industrySpecific": {
      "blindsInstaller": {
        "serviceCategories": [
          "Roller Blinds",
          "Roman Blinds",
          "Venetian Blinds",
          "Vertical Blinds",
          "Zebra Blinds",
          "Panel Glide Blinds",
          "Plantation Shutters",
          "Awnings"
        ],
        "commonQueries": [
          "How much do blinds cost?",
          "Do you offer free measure and quote?",
          "How long does installation take?",
          "What colours are available?",
          "Do you service my area?",
          "Can I see samples?"
        ],
        "bookingFlow": {
          "step1": "Select blind type",
          "step2": "Room/area description",
          "step3": "Preferred contact method",
          "step4": "Available times",
          "step5": "Confirmation"
        },
        "valueProps": [
          "Free measure and quote",
          "Professional installation",
          "Quality Australian made products",
          "10-year warranty available",
          "Senior discounts"
        ],
        "localTerms": {
          "quote": "quote",
          "colour": "colour",
          "metres": "metres",
          "centre": "centre",
          "metre": "metre"
        },
        "geoTargeting": {
          "defaultCountry": "AU",
          "supportedStates": ["NSW", "VIC", "QLD", "WA", "SA", "TAS", "ACT", "NT"],
          "suburbExamples": ["Parramatta", "Dandenong", "Toowoomba", "Fremantle", "Ballarat"],
          "timezone": "Australia/Sydney"
        }
      },
      "iconography": {
        "categoryIcons": {
          "roller": "rolling_shutter",
          "roman": "curtains",
          "venetian": "blinds",
          "vertical": "vertical_slats",
          "zebra": "double_blinds",
          "plantation": "shutters",
          "awning": "sun_shade"
        },
        "actionIcons": {
          "quote": "calculator",
          "booking": "calendar",
          "phone": "phone",
          "email": "envelope",
          "location": "map_pin",
          "photo": "camera"
        }
      },
      "responseTemplates": {
        "greeting": [
          "G'day! Need a hand with your blinds? 👋",
          "Hey there! Looking for blinds? I can help!",
          "Hi! Got questions about blinds? I'm here to help!"
        ],
        "noAnswer": [
          "No worries! Drop us a message and we'll get back to you ASAP.",
          "No problem. Leave your details and we'll be in touch shortly.",
          "Sure thing. We'll follow up with you soon!"
        ],
        "bookingConfirmed": [
          "All sorted! We've booked you in. You'll get a confirmation SMS shortly.",
          "Done! Your appointment is set. We'll send you a reminder the day before.",
          "You're booked in! Our team will confirm the details via SMS."
        ],
        "outOfArea": [
          "Thanks for reaching out! We're currently servicing {suburb} and surrounds. Let me check if we cover your area...",
          "Good news - we service {suburb}! We can sort you out with a quote."
        ],
        "sampleRequest": [
          "Absolutely! We can arrange a time to bring samples to your home - it's all part of our free measure and quote service.",
          "Sure thing! The best way to choose is to see them in person. Book in a free measure and quote and we'll bring the lot!"
        ]
      }
    },


Response:
```json
[
  {
    "question": "How much does it cost to unblock a drain?",
    "short_answer": "Standard blocked drain clearing starts from $99, but I'll need to send a plumber to have a look before I can give you an exact quote.",
    "detailed_answer": "A standard blocked drain clear usually starts around $99 to $150 depending on how stubborn the blockage is. If we need to use a jetter or CCTV camera to find the problem, that'll be extra. The best thing is I'll send one of our guys out to have a look and give you a fixed price before we start any work.",
    "keywords": ["blocked drain", "unblock", "clear drain", "drain cleaning", "cost", "price"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a plumber to come out and take a look?"
  },
  {
    "question": "Do you do emergency callouts after hours?",
    "short_answer": "Yes, we do 24/7 emergency plumbing for blocked drains, burst pipes, and major leaks.",
    "detailed_answer": "Absolutely, we don't shut up shop when the sun goes down. We've got plumbers on call 24/7 for real emergencies like burst pipes, overflowing toilets, or major leaks that can't wait until tomorrow. After-hours callouts do attract a bit of a premium, but we'll always give you a price before we head out to your place.",
    "keywords": ["emergency", "after hours", "24/7", "urgent", "callout"],
    "category": "emergency",
    "follow_up_question": "What's the issue you're dealing with right now?"
  },
  {
    "question": "How long does it take to install a new hot water system?",
    "short_answer": "Most hot water system installations take about 2 to 4 hours depending on the type and location.",
    "detailed_answer": "It depends on what you're getting installed. A standard electric or gas storage system usually takes 2 to 3 hours. If you're going with a heat pump or solar hot water, or if we need to upgrade the plumbing or electrical, you're looking at 4 to 6 hours. We'll give you a time estimate when we confirm your booking.",
    "keywords": ["hot water", "installation", "time", "how long", "install"],
    "category": "process",
    "follow_up_question": "What type of hot water system are you looking at replacing?"
  },
  {
    "question": "What warranty do you offer on your work?",
    "short_answer": "We offer a 12-month warranty on all workmanship, plus the manufacturer's warranty on any parts we install.",
    "detailed_answer": "We've got you covered with a 12-month warranty on all our workmanship — that's the Australian standard. On top of that, whatever parts or units we install come with their own manufacturer's warranty, which is usually anywhere from 5 to 10 years depending on the brand. We'll give you all the paperwork and warranty details when we finish the job.",
    "keywords": ["warranty", "guarantee", "workmanship", "parts", "insurance"],
    "category": "warranty",
    "follow_up_question": "Is there a particular job you'd like us to look at?"
  },
  {
    "question": "Can you find a leak without ripping out my walls?",
    "short_answer": "Yes, we've got leak detection equipment that finds the source without any digging or demolition.",
    "detailed_answer": "No need to knock holes in your walls — we've got leak detection tech that does the hard work for us. We use acoustic listening devices and thermal imaging cameras to pinpoint exactly where the leak is hiding. It means we can fix your leak with minimal fuss and less repair costs for you afterward.",
    "keywords": ["leak", "leak detection", "find leak", "non-invasive", "thermal imaging"],
    "category": "process",
    "follow_up_question": "Have you noticed any signs of water damage or high water bills?"
  },
  {
    "question": "How much does a bathroom renovation cost?",
    "short_answer": "Basic bathroom renos start around $8,000 to $12,000, but I'll need to come out and see what you're working with.",
    "detailed_answer": "It's hard to give you a number without seeing the job, mate. A basic refresh with new fixtures and tiles starts around $8,000 to $12,000. A full renovation with new plumbing, tiling, and fixtures can easily run $15,000 to $30,000 or more depending on what you want. The best thing is to get us out for a quote so we can talk through your options.",
    "keywords": ["bathroom", "renovation", "reno", "cost", "price", "quote"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a time for one of our designers to come and have a look?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service most suburbs in [city region], but let me check if we cover your area.",
    "detailed_answer": "We cover a good chunk of the metro area and surrounds. Most suburbs within about an hour's drive from the city are in our territory. The best thing is to give us your address and I can confirm we've got a plumber available near you.",
    "keywords": ["suburbs", "area", "service", "location", " suburbs near me"],
    "category": "availability",
    "follow_up_question": "What's your suburb or address so I can check?"
  },
  {
    "question": "What brands of hot water systems do you install?",
    "short_answer": "We install all the major brands like Rinnai, Rheem, Dux, and AquaMAX.",
    "detailed_answer": "We install pretty much all the big names — Rinnai, Rheem, Dux, AquaMAX, Stiebel Eltron, you name it. We've got access to the full range so we can recommend the best one for your situation and budget. What matters to you more — the upfront cost or running costs over time?",
    "keywords": ["brands", "Rinnai", "Rheem", "hot water", "units", "products"],
    "category": "process",
    "follow_up_question": "Have you got a preference for electric, gas, or solar?"
  },
  {
    "question": "Are you licensed for gas fitting?",
    "short_answer": "Yes, all our gas fitters are fully licensed and certified to work on gas appliances in Australia.",
    "detailed_answer": "Absolutely — every gas fitter on our team holds a current gas fitting licence issued by the relevant state authority. We're fully insured and comply with all Australian gas fitting standards, so you can rest easy knowing your gas work is legal and safe. We'll give you a compliance certificate when we're done.",
    "keywords": ["gas", "gas fitting", "licensed", "certified", "gas plumber"],
    "category": "warranty",
    "follow_up_question": "Are you looking at a gas hot water system or gas cooktop installation?"
  },
  {
    "question": "How quickly can you send someone out for an emergency?",
    "short_answer": "For urgent jobs, we can usually have a plumber there within 2 to 4 hours, sometimes faster depending on where you are.",
    "detailed_answer": "It depends on how busy we are and where you're located, but for genuine emergencies we prioritise getting someone out as soon as possible. Usually it's within 2 to 4 hours for metro areas. If it's a real crisis like a burst pipe flooding your place, we'll do our best to get there even quicker.",
    "keywords": ["urgent", "fast", "same day", "response time", "emergency"],
    "category": "emergency",
    "follow_up_question": "What's the emergency you're dealing with right now?"
  },
  {
    "question": "Do you offer payment plans or finance?",
    "short_answer": "Yes, we partner with a finance provider so you can pay off bigger jobs in instalments.",
    "detailed_answer": "Yes mate, we've got options. We work with a third-party finance provider so eligible customers can pay off bigger jobs in easy instalments. There's usually no interest if you pay within the promotional period. We also accept credit card, EFT, and cash. We can talk about what's best for you when we give you the quote.",
    "keywords": ["payment", "finance", "payment plan", "BPAY", "credit card", "installments"],
    "category": "pricing",
    "follow_up_question": "Are you looking at a particular job you need finance for?"
  },
  {
    "question": "What does a blocked drain service include?",
    "short_answer": "We clear the blockage using whichever method works best, and we camera inspect the drain to make sure it's all flowing properly.",
    "detailed_answer": "When we come out for a blocked drain, we'll first use a drain snake or jetter to clear whatever's causing the blockage. We'll also run a CCTV camera through to check the pipe condition and make sure there's no other issues lurking further down. You'll get before and after footage so you can see exactly what we found.",
    "keywords": ["blocked drain", "service", "drain cleaning", "CCTV", "camera inspection"],
    "category": "process",
    "follow_up_question": "Where is the blockage located — kitchen, bathroom, or outside?"
  },
  {
    "question": "Can you come out now to fix a leaking tap?",
    "short_answer": "I can book you in for today, but if it's a major leak you'll need an emergency callout.",
    "detailed_answer": "If it's just a dripping tap, we can get you on today's schedule, but it might be this arvo or tomorrow depending on our availability. If it's spraying water everywhere or you've got water pooling, that's an emergency and I'll need to send you through to our after-hours team. How bad is the leak right now?",
    "keywords": ["leaking tap", "dripping tap", "drip", "repair", "fix"],
    "category": "emergency",
    "follow_up_question": "Is water spraying out or is it just a slow drip?"
  },
  {
    "question": "How much is a new hot water system?",
    "short_answer": "A new unit starts from around $600 for basic electric, up to $2,500 for solar or heat pump systems, plus installation.",
    "detailed_answer": "The unit itself varies heaps. A basic electric storage tank starts around $600 to $800. Gas storage is around $800 to $1,200. If you want to go fancy with a heat pump or solar hot water, you're looking at $1,800 to $2,500. Then there's installation on top, which depends on whether we need to upgrade pipes or electrical. We'll give you a full fixed-price quote with no surprises.",
    "keywords": ["hot water system", "price", "cost", "new", "replacement", "unit"],
    "category": "pricing",
    "follow_up_question": "What are you currently running — electric, gas, or solar?"
  },
  {
    "question": "Do I need a permit for my bathroom renovation?",
    "short_answer": "It depends on what you're doing — minor cosmetic changes might not need one, but any plumbing or structural work usually does.",
    "detailed_answer": "If you're just swapping out the tapware, toilet, and vanity without moving any plumbing, you probably won't need a permit. But if you're moving pipes around, expanding the bathroom, or doing any structural work, you'll need to check with your local council. We're happy to handle all that paperwork for you as part of our renovation service.",
    "keywords": ["permit", "approval", "council", "renovation", "bathroom", "building approval"],
    "category": "process",
    "follow_up_question": "Are you planning to move any plumbing around or just replace the fixtures?"
  },
  {
    "question": "What are your trading hours?",
    "short_answer": "We're open Monday to Friday 7am to 5pm, with 24/7 emergency cover for urgent jobs.",
    "detailed_answer": "Our regular hours are Monday to Friday from 7am to 5pm, and we're usually open Saturdays too from 8am to 12pm. But don't worry — if you've got a plumbing emergency outside those hours, we've got plumbers on call 24/7, 365 days a year.",
    "keywords": ["hours", "open", "trading hours", "weekend", "after hours"],
    "category": "availability",
    "follow_up_question": "When works best for you to book in?"
  },
  {
    "question": "How do I book a job?",
    "short_answer": "I can book you in right now — just need your name, address, and what the issue is.",
    "detailed_answer": "It's easy, I've got you covered. I just need your name, address, a phone number we can reach you on, and a bit about what the issue is. We can book you for a specific time slot, or if it's flexible we can put you on our list and call you when we've got a plumber in your area with an opening.",
    "keywords": ["book", "booking", "appointment", "schedule", "organise"],
    "category": "process",
    "follow_up_question": "Can I grab your details to get you booked in?"
  },
  {
    "question": "What should I do if I have a burst pipe?",
    "short_answer": "Turn off your water main immediately, then call us and we'll get someone out as an emergency.",
    "detailed_answer": "First thing — turn off your water at the main meter immediately. That's the isolation valve next to your water meter. Once the water's off, call us straight away and I'll organise an emergency callout. In the meantime, if you can, try to contain the water with towels or buckets. Don't try to fix a burst pipe yourself — you'll need a licensed plumber.",
    "keywords": ["burst pipe", "flooding", "water main", "emergency", "shut off"],
    "category": "emergency",
    "follow_up_question": "How bad is the flooding? Can you turn the water off at the meter?"
  },
  {
    "question": "Is your work insured and guaranteed?",
    "short_answer": "Yes, we're fully insured with public liability cover, and we offer a 12-month warranty on all labour.",
    "detailed_answer": "We're fully insured with current public liability coverage — that's a minimum of $10 million, so you're completely covered. On top of that, every job we do comes with our 12-month labour warranty. If anything goes wrong with our workmanship within that time, we'll come back and fix it at no extra cost. All our plumbers are also fully qualified and licensed.",
    "keywords": ["insured", "insurance", "guaranteed", "liability", "covered", "qualified"],
    "category": "warranty",
    "follow_up_question": "Is there a specific job you'd like to discuss with us?"
  },
  {
    "question": "What causes low water pressure?",
    "short_answer": "Low pressure can be from a blocked aerator, a leak somewhere, or issues with the mains — we'll need to investigate.",
    "detailed_answer": "There's a few culprits. It could be something simple like a clogged aerator on your tap or a showerhead full of mineral buildup. Could also be a hidden leak somewhere, or if the whole street's pressure is low it might be a mains issue. Sometimes it's the pressure limiting valve orgalvanised pipes that are blocked up. We can do a pressure test to figure out what's going on.",
    "keywords": ["low water pressure", "pressure", "weak", "plumbing", "diagnosis flow"],
    "category": "process",
    "follow_up_question": "Is the low pressure affecting all taps or just one?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does a safety switch cost to install?",
    "short_answer": "A safety switch installation typically costs between $150 and $350 depending on your switchboard.",
    "detailed_answer": "Most safety switch installations run between $150 and $350. If your switchboard needs upgrading or has older fuses, it might be a bit more. We'll give you a fixed price before we start any work so there are no surprises.",
    "keywords": ["safety switch", "cost", "price", "install", "switchboard"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a time for us to come out and give you a quote?"
  },
  {
    "question": "How much does it cost to rewire a house?",
    "short_answer": "Full house rewiring usually starts around $8,000 for a small home and can go up to $20,000 or more for larger properties.",
    "detailed_answer": "Rewiring costs depend on the size of your home, how accessible the walls are, and whether you're living in it. A typical three-bedroom house starts around $8,000 to $12,000. We'll need to have a look at your place to give you an accurate quote.",
    "keywords": ["rewire", "rewiring", "house rewiring", "cost", "price"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site inspection to get you a proper quote?"
  },
  {
    "question": "How much does LED lighting upgrade cost?",
    "short_answer": "LED upgrades start at around $80 per light point, or we can do a full house of about 20 lights for around $1,500 to $2,500.",
    "detailed_answer": "It depends on how many lights you want. Individual LED downlight replacements are about $80 to $120 each installed. For a typical three-bedroom home with 20 to 30 lights, you're looking at $1,500 to $2,500. We can also do the whole lot for you.",
    "keywords": ["LED", "lighting", "lights", "upgrade", "downlights"],
    "category": "pricing",
    "follow_up_question": "How many lights are you looking to upgrade? I can book a sparky to come and have a look."
  },
  {
    "question": "How much does an EV charger installation cost?",
    "short_answer": "EV charger installation typically costs between $800 and $1,800 depending on your electrical setup.",
    "detailed_answer": "Most EV charger installations cost between $800 and $1,800. The price depends on whether you need a new circuit, how far the charger is from your switchboard, and if your wiring can handle it. We might need to upgrade your switchboard as well.",
    "keywords": ["EV charger", "electric vehicle", "Tesla charger", "charging"],
    "category": "pricing",
    "follow_up_question": "What type of EV do you have? I can book a time for us to check your setup."
  },
  {
    "question": "Can you come out today?",
    "short_answer": "We can usually get a sparky out the same day for urgent jobs, or we can book you in for tomorrow.",
    "detailed_answer": "For urgent electrical work, we can often get someone out the same day. If it's not an emergency, we can book you in for tomorrow or whenever suits you. What's the job?",
    "keywords": ["today", "same day", "available", "appointment"],
    "category": "availability",
    "follow_up_question": "What's the electrical issue you're dealing with? That'll help me book the right time."
  },
  {
    "question": "Do you do after-hours emergency callouts?",
    "short_answer": "Yes, we do 24/7 emergency callouts for electrical emergencies. There's an after-hours surcharge, but we'll let you know the cost before we come.",
    "detailed_answer": "Absolutely, we handle electrical emergencies around the clock. Yes, there is an after-hours surcharge for late night and weekend callouts, but we'll always tell you the cost before we head out to your place.",
    "keywords": ["after hours", "emergency", "24/7", "night", "weekend"],
    "category": "emergency",
    "follow_up_question": "What's the emergency? I need to make sure we send the right person straight away."
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we offer free, no-obligation quotes for all our work.",
    "detailed_answer": "Yeah, we do free quotes for all jobs. We'll come out, have a look at the work needed, and give you a fixed price. No obligation, no pressure. We can email you the quote straight after.",
    "keywords": ["quote", "free quote", "quote", "pricing", "estimate"],
    "category": "pricing",
    "follow_up_question": "What type of electrical work do you need? I can book a time for a free quote."
  },
  {
    "question": "What's the process for getting electrical work done?",
    "short_answer": "It's simple — give us a call, we'll come out to quote, you approve it, we do the work, and you're done.",
    "detailed_answer": "It's pretty straightforward. Give us a call or book online, we'll come out and have a look at the job, give you a fixed price, you approve it, we do the work, and we make sure everything's tested and compliant before we leave. Easy.",
    "keywords": ["process", "how it works", "steps", "procedure"],
    "category": "process",
    "follow_up_question": "What do you need done? I can walk you through the whole thing."
  },
  {
    "question": "How long does it take to install a smoke alarm?",
    "short_answer": "Installing a smoke alarm takes about 30 to 45 minutes per alarm, depending on the location.",
    "detailed_answer": "Most smoke alarm installations take around 30 to 45 minutes per alarm. If you're getting multiple done or need to replace old ones, we can usually finish the whole lot in a couple of hours. All our smoke alarms are compliant with Australian standards.",
    "keywords": ["smoke alarm", "smoke detector", "install", "installation"],
    "category": "process",
    "follow_up_question": "How many smoke alarms do you need installed? I can book a time that works for you."
  },
  {
    "question": "Do you do smoke alarm testing and compliance?",
    "short_answer": "Yes, we test and certify smoke alarms to meet rental and sale requirements under Queensland law.",
    "detailed_answer": "Yeah, we do full smoke alarm testing and certification. This is required when you're renting or selling a property in Queensland. We test existing alarms, replace batteries, and issue a compliance certificate. It's $150 for the inspection and certificate.",
    "keywords": ["smoke alarm", "compliance", "rental", "sale", "certificate", "Queensland"],
    "category": "process",
    "follow_up_question": "Is this for a rental property or a sale? That determines what certification you need."
  },
  {
    "question": "What warranty do you offer on your work?",
    "short_answer": "We offer a 12-month warranty on all workmanship, and the products we install have manufacturer warranties.",
    "detailed_answer": "We stand behind our work with a 12-month warranty on all workmanship. The products we install, like lights, switches, and EV chargers, also have their own manufacturer warranties. We'll give you all the paperwork for that.",
    "keywords": ["warranty", "guarantee", "workmanship"],
    "category": "warranty",
    "follow_up_question": "Is there a particular job you'd like us to look at? I can explain the warranty for that work."
  },
  {
    "question": "Do you service my area?",
    "short_answer": "We service most of the Brisbane and surrounding areas — let me check if we cover your suburb.",
    "detailed_answer": "We service Brisbane and the surrounding suburbs. What's your suburb? I can confirm if we cover your area and get you booked in.",
    "keywords": ["area", "suburb", "service", "Brisbane"],
    "category": "availability",
    "follow_up_question": "What suburb are you in? I'll check if we service your area."
  },
  {
    "question": "I have no power — is this an emergency?",
    "short_answer": "Complete power outage is definitely an emergency. Let's get a sparky out to you ASAP.",
    "detailed_answer": "If you've got no power at all, that's an emergency — especially if it's just your place and the neighbours still have power. Turn off your main switch if it's safe and give us a call. We'll get someone out to you as quick as possible.",
    "keywords": ["no power", "power outage", "blackout", "emergency"],
    "category": "emergency",
    "follow_up_question": "Have you checked if it's just your house or the whole street? And is it safe to check your switchboard?"
  },
  {
    "question": "There's a sparking power point — what should I do?",
    "short_answer": "Turn off that circuit at the switchboard immediately and call us. That's a fire risk.",
    "detailed_answer": "Stop using that power point straight away and turn off the circuit at your switchboard. Don't touch it. That's a serious fire risk. Call us now and we'll get a sparky out to have a look. It might be a loose wire or a dodgy socket that needs replacing.",
    "keywords": ["sparking", "spark", "power point", "socket", "dangerous"],
    "category": "emergency",
    "follow_up_question": "Can you turn off the circuit? Don't touch the socket — we'll send someone straight away."
  },
  {
    "question": "What's your callout fee?",
    "short_answer": "Our callout fee is $120, which comes off the final bill if you proceed with the work.",
    "detailed_answer": "Our callout fee is $120, and that goes towards the final cost if you go ahead with the work. For very small jobs, sometimes it's just the callout fee. We'll always give you a quote before we start any work.",
    "keywords": ["callout", "fee", "charge", "service fee"],
    "category": "pricing",
    "follow_up_question": "What's the electrical issue? I can tell you if there'll be any other costs."
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed electricians with full liability insurance.",
    "detailed_answer": "Absolutely — we're fully licensed electricians with a current Electrical Works Licence, and we carry full liability insurance. All our work meets Australian standards and we can provide copies of our licences and insurance certificates if you need them.",
    "keywords": ["licensed", "insured", "qualified", "certified"],
    "category": "process",
    "follow_up_question": "Would you like me to email you our licence details? I can do that when we book the job."
  },
  {
    "question": "How long does EV charger installation take?",
    "short_answer": "Most EV charger installations take about 2 to 4 hours, depending on your electrical setup.",
    "detailed_answer": "It varies depending on your switchboard and where you want the charger. A straightforward install where everything's close and your board's up to spec takes about 2 to 4 hours. If we need to upgrade your switchboard or run longer cable, it might take a bit longer.",
    "keywords": ["EV charger", "installation time", "how long", "Tesla"],
    "category": "process",
    "follow_up_question": "Whereabouts would you like the charger installed? That helps me estimate the time."
  },
  {
    "question": "Can you do weekend appointments?",
    "short_answer": "Yes, we offer Saturday appointments, and while Sunday bookings are limited, we can often accommodate.",
    "detailed_answer": "Yes, we're open on Saturdays for appointments. Sunday is possible for urgent jobs but it's a bit more limited. What day works best for you?",
    "keywords": ["Saturday", "Sunday", "weekend", "appointment"],
    "category": "availability",
    "follow_up_question": "What day suits you? I can check our availability."
  },
  {
    "question": "There's a burning smell from a light — is it urgent?",
    "short_answer": "Turn that light off immediately at the switch and call us. That could be a serious fire hazard.",
    "detailed_answer": "Turn that light off right now at the switch — don't use it. A burning smell from lights or sockets is a serious warning sign. It could be faulty wiring or an overloaded circuit, which is a fire risk. Get onto it today, not tomorrow.",
    "keywords": ["burning", "smell", "fire", "light", "urgent", "dangerous"],
    "category": "emergency",
    "follow_up_question": "Have you turned it off at the switch? Don't use that light until we've had a look."
  },
  {
    "question": "Do you test and tag safety switches?",
    "short_answer": "Yes, we test safety switches to make sure they're working properly and compliant.",
    "detailed_answer": "Yeah, we test safety switches to make sure they're tripping correctly. We can test them with our calibrated equipment and issue a test certificate. It only takes about 15 minutes per switch and costs around $50 per switch.",
    "keywords": ["safety switch", "test", "RCD", "trip", "checking"],
    "category": "process",
    "follow_up_question": "How many safety switches do you need tested? I can book that in for you."
  }
]
```


Response:
```json
[
  {
    "question": "How much does a split system installation cost?",
    "short_answer": "A basic split system installation starts from around $800 to $1,200 depending on the unit size and your existing wiring.",
    "detailed_answer": "Most standard split system installations for residential homes range from $800 to $1,200. This includes the unit if you're getting one through us, or just the labour if you've already purchased it. Larger units or more complex installs might cost more. I'll need to ask a few questions to give you an exact quote.",
    "keywords": ["split system", "installation cost", "price", "air con", "install"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a time for one of our techs to come out and give you a fixed quote?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service most of metropolitan Melbourne and surrounding suburbs, from Dandenong to Werribee and up to the northern suburbs.",
    "detailed_answer": "We cover pretty much all of metro Melbourne and a fair bit of regional Victoria too. That includes the eastern suburbs like Ringwood and Croydon, right through to the western suburbs and up to the northern areas like Craigieburn and Mickleham. If you're outside our usual zone, give us a call and we can let you know if we can still help.",
    "keywords": ["suburbs", "service area", "Melbourne", "areas", "location"],
    "category": "availability",
    "follow_up_question": "What's your suburb? I can check if we cover your area and get you booked in."
  },
  {
    "question": "How long does a split system installation take?",
    "short_answer": "Most split system installs are done in 3 to 5 hours, depending on how complex the job is.",
    "detailed_answer": "For a standard residential split system, you're looking at about 3 to 5 hours. If we're running new electrical or need to install a dedicated circuit, that can take a bit longer. We usually start in the morning and you're up and running by the arvo. We'll give you a better idea when we quote the job.",
    "keywords": ["installation time", "how long", "duration", "hours", "install"],
    "category": "process",
    "follow_up_question": "Do you have a particular day in mind? I can book you in and we'll get it done."
  },
  {
    "question": "What warranty do you offer on new installations?",
    "short_answer": "We offer a 5-year workmanship warranty on all installations, on top of the manufacturer's warranty on the unit.",
    "detailed_answer": "All our installations come with a 5-year warranty on the workmanship, so if anything goes wrong with how we installed it, we've got you covered. On top of that, the unit itself has the manufacturer's warranty, usually between 5 to 7 years depending on the brand. Both warranties are fully transferable if you sell the house.",
    "keywords": ["warranty", "guarantee", "coverage", "workmanship", "manufacturer"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain the warranty details in more detail when we come out for the quote?"
  },
  {
    "question": "Do you do emergency callouts for air conditioning?",
    "short_answer": "Yes, we do emergency callouts. If your AC's packed up in the middle of a heatwave, we can get someone out to have a look.",
    "detailed_answer": "Absolutely, we understand that a broken air con in Melbourne summer is an emergency. We keep some slots open for same-day emergency callouts. There's usually an after-hours callout fee on top of the standard rate, but we'll let you know the cost before we come out. We aim to get someone to you as soon as possible.",
    "keywords": ["emergency", "after hours", "broken", "urgent", "same day"],
    "category": "emergency",
    "follow_up_question": "What's the issue with your system? I'll see what we can do to get someone out to you today."
  },
  {
    "question": "How much does a ducted reverse cycle system cost?",
    "short_answer": "A ducted reverse cycle system for a standard home typically costs between $6,000 to $12,000 fully installed.",
    "detailed_answer": "For a typical three-bedroom house, you're looking at around $6,000 to $12,000 for a full ducted reverse cycle installation. That depends on the size of the unit, how many zones you want, and the length of ductwork needed. It's a bigger investment than a split system, but it cools or heats your whole house. We'll need to come out and have a look to give you an accurate quote.",
    "keywords": ["ducted", "reverse cycle", "central heating", "price", "whole house"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free in-home quote? That's the best way to get you an accurate price."
  },
  {
    "question": "What brands of air conditioning do you install?",
    "short_answer": "We install all the major brands including Daikin, Mitsubishi Electric, Panasonic, Samsung, and LG.",
    "detailed_answer": "We install pretty much every major brand you'll find in Australia — Daikin, Mitsubishi Electric, Panasonic, Samsung, LG, and a few others. We're dealer certified for most of the big names, which means you get the full manufacturer's warranty. We can help you pick the right one for your space and budget.",
    "keywords": ["brands", "Daikin", "Mitsubishi", "Panasonic", "Samsung", "LG"],
    "category": "process",
    "follow_up_question": "Do you have a brand preference, or would you like us to recommend what's best for your needs?"
  },
  {
    "question": "Can you fix a refrigerant leak in my air conditioner?",
    "short_answer": "Yes, we can find and fix refrigerant leaks. We'll need to test the system, repair the leak, and then regas it.",
    "detailed_answer": "Yes, we definitely can. First we'll need to test your system to confirm there's a leak and find where it's coming from. Once we've repaired it, we'll regas the system with the correct refrigerant. The cost depends on where the leak is and how much refrigerant we need to top up. We can give you a quote once we've had a look.",
    "keywords": ["refrigerant", "leak", "gas", "regas", "repair", "fix"],
    "category": "availability",
    "follow_up_question": "Have you noticed any signs like ice on the unit or reduced cooling? That helps me understand what we're dealing with."
  },
  {
    "question": "Do you service and repair gas heating systems?",
    "short_answer": "Yes, we service and repair all types of gas heating including ducted gas, space heaters, and wall furnaces.",
    "detailed_answer": "Yes, gas heating is one of our core services. We work on ducted gas heating systems, space heaters, wall furnaces, and gas log fires. We recommend getting your gas heater serviced every year or two to keep it running safely and efficiently. We can also do repairs if it's not heating properly or making strange noises.",
    "keywords": ["gas heating", "heater", "service", "repair", "ducted gas", "gas fitter"],
    "category": "availability",
    "follow_up_question": "What type of gas heating do you have? And when was it last serviced?"
  },
  {
    "question": "What's included in an air conditioning service?",
    "short_answer": "A full service includes checking the filters, cleaning the unit, checking refrigerant levels, testing the thermostat, and inspecting all electrical components.",
    "detailed_answer": "A standard service covers a fair bit. We'll check and clean or replace your filters, clean the indoor and outdoor coils, check refrigerant levels and top up if needed, test the thermostat and controls, inspect all electrical connections, and make sure the drainage is flowing properly. We'll also run the system to check it's cooling and heating correctly. If we find any issues, we'll let you know.",
    "keywords": ["service", "maintenance", "clean", "filters", "check", "annual"],
    "category": "process",
    "follow_up_question": "When was your system last serviced? If it's been over a year, it's probably due."
  },
  {
    "question": "How often should I service my air conditioner?",
    "short_answer": "We recommend servicing your AC once a year, ideally before summer hits so you're sorted for the hot months.",
    "detailed_answer": "For most residential systems, once a year is plenty. The best time is usually in spring, before the summer heat arrives. That way we can fix any issues before you really need it. If you run it heavily or have pets, you might want us to come twice a year. Regular servicing keeps it running efficiently and can extend the life of your system.",
    "keywords": ["how often", "service", "maintenance", "yearly", "frequency"],
    "category": "process",
    "follow_up_question": "I can put you on our annual service reminder list so you don't forget. Would you like that?"
  },
  {
    "question": "Do you offer after-hours or weekend service?",
    "short_answer": "Yes, we offer after-hours and weekend appointments. There's usually a small surcharge, but we'll let you know the cost when you book.",
    "detailed_answer": "Yes, we understand people work during the week, so we offer Saturday appointments and some after-hours slots. There is a small extra charge for weekends and after-hours work — usually around $50 to $100 on top of the standard rate. We'll always quote you the full price before we confirm the booking so there are no surprises.",
    "keywords": ["after hours", "weekend", "Saturday", "appointment", "available"],
    "category": "availability",
    "follow_up_question": "What day and time works best for you? I'll see what's available."
  },
  {
    "question": "How much is a standard air conditioning service?",
    "short_answer": "A standard service starts from $150 for a single split system, or $220 for a ducted system.",
    "detailed_answer": "A single split system service is $150, which covers everything in our standard service. For ducted systems, it's $220 to $280 depending on the number of zones. If we need to do any repairs or top up refrigerant, that's additional. We'll let you know if we find anything that needs extra work before we proceed.",
    "keywords": ["service cost", "price", "servicing", "how much", "call out"],
    "category": "pricing",
    "follow_up_question": "Would you like to book a service? I can find a time that works for you."
  },
  {
    "question": "Are you licensed and insured for air conditioning work?",
    "short_answer": "Yes, we're fully licensed and insured. Our refrigeration mechanics are licensed through the Australian Refrigeration Council, and we're fully insured for your peace of mind.",
    "detailed_answer": "Yes, absolutely. We're licensed refrigeration mechanics registered with the Australian Refrigeration Council, which is required for all refrigeration and air conditioning work in Australia. We're also fully insured with public liability cover. All our work complies with Australian standards, so you're covered. Happy to provide our licence numbers if you need them.",
    "keywords": ["licensed", "insured", "qualified", "certified", "ARC", "registration"],
    "category": "process",
    "follow_up_question": "Would you like our licence details for your records before we book?"
  },
  {
    "question": "How do I book a service or installation?",
    "short_answer": "You can book over the phone right now, or I can book a quote for you if you'd rather get a price first.",
    "detailed_answer": "It's easy — you can book right now if you're ready. Tell me what you need — whether it's a service, installation, or a quote — and I'll find a time that works. We usually need a bit of notice for installations, especially in peak season. For services, we can often get you in within a week or two.",
    "keywords": ["book", "booking", "appointment", "schedule", "phone"],
    "category": "availability",
    "follow_up_question": "Great, what's the best phone number to call you back on if I need to confirm anything?"
  },
  {
    "question": "How far in advance do I need to book for an installation?",
    "short_answer": "In peak summer, we can be booked out 2 to 3 weeks ahead. Outside of peak, we can usually get you in within a week.",
    "detailed_answer": "It depends on the time of year. In the lead-up to summer, from October through to February, we can get pretty busy — sometimes 2 to 3 weeks out. If you need a new system before summer, it's worth booking sooner rather than later. In the cooler months, we can usually get you in within a week or less.",
    "keywords": ["booking", "wait time", "availability", "when", "how soon"],
    "category": "availability",
    "follow_up_question": "Are you looking to get this sorted before summer, or is there a particular date you're working towards?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we offer free, no-obligation quotes for all new installations. We'll come to your place, have a look, and give you a fixed price.",
    "detailed_answer": "Yes, free quotes for all new installations. We'll come to your home, have a look at the space, talk through your needs, and give you a fixed price — no obligation. For repairs and more complex jobs, we may charge a call-out fee which gets deducted from the repair cost if you go ahead. We'll let you know what's what when you book.",
    "keywords": ["quote", "free quote", "obligation", "price", "estimate"],
    "category": "pricing",
    "follow_up_question": "Perfect. I can book a free quote for you right now. What days work best for you?"
  },
  {
    "question": "What happens if my new air conditioner breaks down?",
    "short_answer": "If your new system has any issues, call us and we'll come out to diagnose it under the manufacturer's warranty.",
    "detailed_answer": "If your new system has any problems within the warranty period, don't worry — we've got you covered. The unit is under the manufacturer's warranty, and our workmanship is covered for 5 years. Just give us a call, describe the issue, and we'll send someone out to have a look and sort it. We'll handle all the warranty paperwork for you.",
    "keywords": ["break down", "not working", "repair", "warranty", "problems"],
    "category": "warranty",
    "follow_up_question": "Is your system currently not working? I can try to get someone out to you today."
  },
  {
    "question": "Will you install an air conditioner I've already purchased?",
    "short_answer": "Yes, we're happy to install units that you've bought yourself. Labour typically starts from $450 depending on the job.",
    "detailed_answer": "Yes, definitely. If you've bought a unit yourself, we can install it. Just make sure it's a unit we can service down the track — we prefer the major brands. Our labour for installation starts from around $450, but it depends on the type of unit and what electrical work might be needed. If you give me the model number, I can confirm we can take it on.",
    "keywords": ["install", "bought myself", "own unit", "labour", "supply and install"],
    "category": "process",
    "follow_up_question": "What model have you got? I can check it's one we're happy to install and give you a quote for the labour."
  }
]
```


Response:
```json
[
  {
    "question": "How much does interior painting cost?",
    "short_answer": "Interior painting typically starts at around $18 to $35 per square metre depending on the condition of your walls.",
    "detailed_answer": "Most interior painting jobs in Australia cost between $18 and $35 per square metre. This depends on factors like wall condition, number of coats needed, and ceiling height. For a standard three-bedroom house, you're looking at roughly $3,000 to $8,000. I can arrange a free on-site quote to give you an exact price.",
    "keywords": ["interior painting cost", "price per square metre", "house painting quote", "interior painter cost"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free quote for your interior painting job?"
  },
  {
    "question": "How much does exterior house painting cost?",
    "short_answer": "Exterior painting usually costs between $25 and $50 per square metre, depending on the surface type and condition.",
    "detailed_answer": "Exterior painting in Australia typically ranges from $25 to $50 per square metre. Weatherboard homes are usually at the lower end, while brick or rendered surfaces can be more due to prep work. A typical three-bedroom exterior might be $6,000 to $15,000. Keep in mind we need suitable weather conditions, so spring and autumn are usually best.",
    "keywords": ["exterior painting cost", "house painting price", "outside painting cost", "render painting"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a time for a free exterior quote?"
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we provide free, no-obligation quotes for all painting jobs.",
    "detailed_answer": "Absolutely, we offer free quotes for all residential painting work. We'll come to your property, assess the job, discuss your needs, and provide a detailed written quote within 24 hours. There's no pressure and no obligation. We can also do colour consultations at the same time if you need help choosing shades.",
    "keywords": ["free quote", "no obligation quote", "painting quote", "free estimate"],
    "category": "pricing",
    "follow_up_question": "When would be a good time for us to come and quote on your job?"
  },
  {
    "question": "How much does spray painting cost?",
    "short_answer": "Spray painting starts at around $20 per square metre for walls and ceilings.",
    "detailed_answer": "Spray painting is great for achieving a smooth, even finish on walls and ceilings. Prices typically start at $20 per square metre for walls and around $15 per square metre for ceilings. It's particularly good for large open areas or textured surfaces. We use professional equipment and proper masking to protect your furniture and fittings.",
    "keywords": ["spray painting", "spray paint cost", "airless spraying", "professional spray painting"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a quote for spray painting your property?"
  },
  {
    "question": "What's your availability like?",
    "short_answer": "We can usually start within 1 to 2 weeks, depending on job size and our current schedule.",
    "detailed_answer": "Our availability depends on the time of year and job size. For smaller jobs, we can often start within a week. Larger projects like full house repaints might need 2 to 4 weeks notice. We book up fast in spring and summer, so it's worth booking early. What kind of timeframe are you working with?",
    "keywords": ["availability", "when can you start", "booking", "painter available"],
    "category": "availability",
    "follow_up_question": "What dates would work best for you to start the job?"
  },
  {
    "question": "Do you work on weekends?",
    "short_answer": "Yes, we're happy to work Saturdays to suit your schedule, though we don't work Sundays.",
    "detailed_answer": "Yes, we do work Saturdays - that way you don't need to take time off work while we're painting. We typically charge a small weekend loading of about 10% on Labour costs, which is standard in the industry. We're closed on Sundays to give the team a rest. Would a Saturday appointment work for your quote or job?",
    "keywords": ["weekend painting", "Saturday work", "tradesman available weekends"],
    "category": "availability",
    "follow_up_question": "Would a Saturday morning quote suit you better?"
  },
  {
    "question": "How long will the painting take?",
    "short_answer": "A typical interior room takes 1 to 2 days, while a full house might take 1 to 2 weeks.",
    "detailed_answer": "It depends on the size and scope. A standard bedroom or living room is usually done in 1 to 2 days including drying time. A full interior of a three-bedroom house typically takes 5 to 7 days. Exterior repaints can take 1 to 2 weeks depending on surface prep needed. We'll give you a clear timeline when we quote.",
    "keywords": ["how long", "job duration", "time to paint house", "painting timeline"],
    "category": "process",
    "follow_up_question": "Are you looking to have the work done by a specific date?"
  },
  {
    "question": "What does your painting process involve?",
    "short_answer": "We prep, protect, prime, paint, and do a final quality check on every job.",
    "detailed_answer": "Our process follows Australian Standards AS 2311 for residential painting. First we assess and prep the surfaces - filling holes, sanding, cleaning. Then we protect your furniture and floors with drop sheets and plastic. We apply primer where needed, then 2 coats of quality paint with proper drying time between each. We finish with a thorough clean-up and walk-through to make sure you're happy.",
    "keywords": ["painting process", "how it works", "painting steps", "prep work"],
    "category": "process",
    "follow_up_question": "Would you like me to explain any part of the process in more detail?"
  },
  {
    "question": "Do I need to move my furniture?",
    "short_answer": "We can handle the furniture moving - just let us know what needs to stay put.",
    "detailed_answer": "We prefer to move furniture ourselves to ensure it's done properly and safely. We'll shift furniture to the centre of rooms, cover it thoroughly, and return everything to its place at the end. If you have anything valuable or fragile, just let us know beforehand. We do ask that you pack away any personal items or breakables.",
    "keywords": ["furniture moving", "do I need to pack", "room preparation", "before painting"],
    "category": "process",
    "follow_up_question": "Do you have any large furniture pieces or valuable items we should know about?"
  },
  {
    "question": "What paint brands do you use?",
    "short_answer": "We use Dulux, Wattyl, and Haymes - quality Australian-made paints with great warranties.",
    "detailed_answer": "We use premium Australian-made paints from Dulux, Wattyl, and Haymes - they're all rated well for Australian conditions and come with excellent warranties. We can also use specific brands if you have a preference or have already purchased paint. For interior walls, we typically recommend low-VOC options which are better for indoor air quality and have less smell.",
    "keywords": ["paint brands", "Dulux", "Wattyl", "Haymes", "what paint do you use"],
    "category": "process",
    "follow_up_question": "Do you have a particular paint brand or colour in mind?"
  },
  {
    "question": "Do you supply the paint?",
    "short_answer": "Yes, we can supply and include all paint in our quote, or you can supply your own if you prefer.",
    "detailed_answer": "Yes, we supply all paint and materials - it's included in our quote so there's no hidden extras. We get trade pricing on quality paints and pass those savings on. If you've already bought paint or have a specific product you want used, that's fine too - just let us know when we quote. We'll advise if your chosen paint is suitable for the job.",
    "keywords": ["paint supply", "who supplies paint", "paint included", "materials supplied"],
    "category": "process",
    "follow_up_question": "Have you already purchased paint, or would you like us to include it in the quote?"
  },
  {
    "question": "Do you do colour consulting?",
    "short_answer": "Yes, we offer colour consultations to help you choose the perfect shades for your home.",
    "detailed_answer": "Yes, colour consulting is one of our services and it's included when we do an on-site quote. We'll bring colour charts and sample pots so you can see how colours look in your actual lighting. We can also do digital visualisations for larger jobs. Choosing the right colours can be tricky - we help you avoid expensive mistakes and get a result you'll love.",
    "keywords": ["colour consulting", "colour advice", "paint colours", "choosing paint colours"],
    "category": "process",
    "follow_up_question": "Would you like us to include a colour consultation with your quote?"
  },
  {
    "question": "Can you remove old wallpaper?",
    "short_answer": "Yes, we remove wallpaper and prepare walls ready for painting.",
    "detailed_answer": "Yes, wallpaper removal is part of our service. We'll remove the old wallpaper, assess the wall condition, do any necessary repairs like filling holes or fixing damaged plaster, then prime the walls ready for painting. The cost depends on how many layers of wallpaper and the condition of the walls underneath. We'll factor this into your quote.",
    "keywords": ["wallpaper removal", "remove wallpaper", "strip wallpaper", "prepare walls"],
    "category": "process",
    "follow_up_question": "How many rooms have wallpaper that needs removing?"
  },
  {
    "question": "What warranty do you offer?",
    "short_answer": "We offer a 5-year workmanship warranty on our painting, plus the paint manufacturer's product warranty.",
    "detailed_answer": "We provide a 5-year warranty on our workmanship, which covers things like peeling, flaking, or bubbling caused by our application. This is backed by our membership in the Master Painters Australia association. On top of that, the paint itself comes with a manufacturer warranty - typically 10 to 15 years for quality products. We'll provide you with full warranty documentation once the job is complete.",
    "keywords": ["warranty", "guarantee", "painter warranty", "workmanship guarantee"],
    "category": "warranty",
    "follow_up_question": "Would you like more details about our warranty terms?"
  },
  {
    "question": "What happens if I'm not happy with the result?",
    "short_answer": "We don't consider the job done until you're happy - we'll fix any issues at no extra cost.",
    "detailed_answer": "Your satisfaction is our priority. We do a final walk-through with you at the end of every job. If there's anything you're not happy with, we'll address it immediately - touch-ups or re-painting if needed at no extra cost. We want you to love the result and we'll make sure we get there. We also have a reputation to maintain in the local area.",
    "keywords": ["not happy", "complaints", "satisfaction guarantee", "quality assurance"],
    "category": "warranty",
    "follow_up_question": "Is there anything specific about your previous painting experience that concerns you?"
  },
  {
    "question": "How long will the paint last?",
    "short_answer": "Quality paint jobs last 10 to 15 years with proper maintenance, especially on exterior surfaces.",
    "detailed_answer": "With quality paint and proper application, you can expect 10 to 15 years from an exterior paint job and 15 to 20 years for interior walls. This depends on factors like sun exposure, weather conditions, and how well the surfaces were prepared. We use premium paints rated for Australian conditions and follow proper prep procedures to maximise the lifespan of your paint job.",
    "keywords": ["paint durability", "how long does paint last", "paint lifespan", "repaint frequency"],
    "category": "warranty",
    "follow_up_question": "When was your property last painted?"
  },
  {
    "question": "Do you do emergency callouts?",
    "short_answer": "Yes, we can do emergency touch-ups for things like water damage or insurance work that needs urgent attention.",
    "detailed_answer": "Yes, we do emergency painting work for situations like water damage, storm damage, or insurance claims that have tight timeframes. We understand sometimes you need a tradie fast. Emergency jobs do attract a callout fee and priority pricing, but we'll be there when you need us. What's the situation you're dealing with?",
    "keywords": ["emergency painter", "urgent painting", "water damage paint", "insurance painting"],
    "category": "emergency",
    "follow_up_question": "Can you tell me more about the emergency so we can prioritise your job?"
  },
  {
    "question": "Can you help with insurance paint work?",
    "short_answer": "Yes, we work with insurance companies regularly and can handle the paperwork and specifications.",
    "detailed_answer": "Yes, we have experience working with insurance claims for water damage, fire damage, and storm damage. We can work directly with your insurer, provide itemised quotes that meet their requirements, and complete the work to their specifications. We'll handle the paperwork and communicate with the insurance assessor on your behalf. Have you already made an insurance claim?",
    "keywords": ["insurance work", "insurance claim", "water damage", "insurance painter"],
    "category": "emergency",
    "follow_up_question": "Do you have an insurance claim number we should reference?"
  },
  {
    "question": "Do you do after-hours painting?",
    "short_answer": "We can arrange after-hours work for commercial properties or urgent residential jobs by prior arrangement.",
    "detailed_answer": "We can do after-hours painting in certain situations - this is more common for commercial properties where you need work done outside business hours to avoid disrupting operations. For residential jobs, it's usually more cost-effective to work standard hours. If you have a specific after-hours requirement, let us know and we can discuss options. There's usually an after-hours loading applied.",
    "keywords": ["after hours", "night painting", "evening painter", "out of hours work"],
    "category": "availability",
    "follow_up_question": "What's driving the need for after-hours work?"
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed and insured - we hold current QBCC licencing and public liability insurance.",
    "detailed_answer": "Yes, we're fully licensed through the Queensland Building and Construction Commission - that's required for all painters in Queensland doing work over $3,300. We also carry $20 million in public liability insurance, so you're fully protected. We're happy to provide copies of our licence and insurance certificates. All our work complies with Australian Standards AS 2311 for residential painting.",
    "keywords": ["licensed", "insured", "QBCC", "public liability", "qualified painter"],
    "category": "process",
    "follow_up_question": "Would you like me to email through our licence and insurance details?"
  }
]
```


Response:
```json
[
  {
    "question": "How much does a roof restoration cost?",
    "short_answer": "Most roof restorations in Brisbane range from $4,000 to $15,000 depending on the size and condition of your roof.",
    "detailed_answer": "Roof restoration costs vary quite a bit depending on your roof size, the extent of damage, and what materials we're working with. A typical three-bedroom home in Brisbane usually lands somewhere between $4,000 and $15,000. We'll need to come out and have a look at it before we can give you a firm quote.",
    "keywords": ["roof restoration cost", "price", "quote", "pricing", "how much"],
    "category": "pricing",
    "follow_up_question": "Would you like me to book a free on-site inspection to give you an accurate quote?"
  },
  {
    "question": "Do you do emergency roof repairs?",
    "short_answer": "Yes, we do emergency repairs. If you've got water coming through or storm damage, give us a call and we'll get someone out to you.",
    "detailed_answer": "Absolutely, we handle emergency roof repairs. If you've got a leak coming through the ceiling or storm damage that's letting water in, we treat those as priority jobs. We'll get someone out to you as soon as possible to make it safe and stop the water damage.",
    "keywords": ["emergency", "storm damage", "leaking roof", "urgent", "after hours"],
    "category": "emergency",
    "follow_up_question": "Can you tell me a bit about the damage so I can dispatch the right crew to you?"
  },
  {
    "question": "How long does a roof restoration take?",
    "short_answer": "Most residential roof restorations take about 3 to 5 days to complete.",
    "detailed_answer": "A standard roof restoration on a typical Brisbane home usually takes between 3 and 5 working days. It depends on the size of the roof, how much damage there is, and the weather. We'll give you a more accurate timeframe once we've inspected your roof.",
    "keywords": ["how long", "time", "duration", "days", "timeline"],
    "category": "process",
    "follow_up_question": "Would you like me to book an inspection so we can give you a clearer timeline?"
  },
  {
    "question": "What areas do you service?",
    "short_answer": "We service all over Brisbane and the surrounding suburbs, from the CBD out to the bayside and western suburbs.",
    "detailed_answer": "We cover pretty much the whole Brisbane region and surrounds. That includes the CBD, all the inner suburbs, the bayside areas like Cleveland and Wynnum, out to Ipswich, the western suburbs, and most places in between. If you're not sure if we cover your area, just let me know your suburb.",
    "keywords": ["areas", "suburbs", "Brisbane", "service area", "location"],
    "category": "availability",
    "follow_up_question": "What suburb are you in? I can check if we service your area and book you in."
  },
  {
    "question": "Do you offer free quotes?",
    "short_answer": "Yes, we offer free, no-obligation quotes for all our roofing services.",
    "detailed_answer": "Yes, absolutely. We provide free quotes with no obligation. One of our roofers will come out, inspect your roof, discuss your options, and give you a written quote. There's no pressure and no upfront cost.",
    "keywords": ["free quote", "free inspection", "no obligation", "quote", "assessment"],
    "category": "pricing",
    "follow_up_question": "Great, when would be a good time for us to come out and have a look at your roof?"
  },
  {
    "question": "What's included in a roof restoration?",
    "short_answer": "A full restoration includes pressure cleaning, repointing, rebedding, tile replacement if needed, and applying a quality sealer or membrane.",
    "detailed_answer": "A comprehensive roof restoration includes a full pressure clean to remove moss and lichen, replacing any broken or damaged tiles, rebedding and repointing the ridge caps to make sure they're secure, and then applying a protective sealer or colour membrane. We also check and clean the gutters while we're up there.",
    "keywords": ["what's included", "restoration", "process", "steps", "tile replacement", "repointing"],
    "category": "process",
    "follow_up_question": "Would you like me to explain any of those steps in more detail?"
  },
  {
    "question": "Are you licensed and insured?",
    "short_answer": "Yes, we're fully licensed Queensland roofers with full insurance coverage. We can provide our licence numbers on request.",
    "detailed_answer": "Yes, we're fully licensed and insured here in Queensland. We're qualified roofers with QBCC licensing, and we carry full public liability insurance. We're happy to provide our licence numbers and insurance details if you need them for your records.",
    "keywords": ["licensed", "insured", "QBCC", "qualified", "certified"],
    "category": "process",
    "follow_up_question": "Would you like me to email you through our licence and insurance details?"
  },
  {
    "question": "What types of roofs do you work on?",
    "short_answer": "We work on both tile roofs, including concrete and terracotta, as well as metal roofs like Colorbond and Zincalume.",
    "detailed_answer": "We handle pretty much all residential roof types in Brisbane. That includes concrete and terracotta tile roofs, metal Colorbond and Zincalume roofs, and slate roofs. Whether you've got a modern home or something older, we've got experience with it.",
    "keywords": ["types of roofs", "tile", "metal", "Colorbond", "terracotta", "concrete"],
    "category": "availability",
    "follow_up_question": "What type of roof do you have? I can tell you right away if we've got experience with it."
  },
  {
    "question": "Do you do gutter replacement?",
    "short_answer": "Yes, we do full gutter replacement and repairs. We can replace old gutters with new Colorbond gutters to match your roof.",
    "detailed_answer": "Yes, gutter replacement is one of our core services. We can replace damaged or rusted gutters with new Colorbond guttering in a range of colours to match your roof. We also do gutter repairs, guard installation, and downpipe work.",
    "keywords": ["gutter", "replacement", "downpipe", "Colorbond", "gutters"],
    "category": "availability",
    "follow_up_question": "Are your gutters just old and weathered, or have you got specific damage or leaks?"
  },
  {
    "question": "What's the difference between tile and metal roofing?",
    "short_answer": "Tile roofs are more traditional and last about 50 years but need more maintenance. Metal Colorbond roofs last longer, need less upkeep, and are better for Brisbane's weather.",
    "detailed_answer": "Good question. Tile roofs, whether concrete or terracotta, have that classic look and can last around 50 years, but they do need more maintenance over time. Metal Colorbond roofs are more modern, last longer, require less maintenance, and handle Brisbane's harsh sun and storms really well. The right choice depends on your budget and the look you're going for.",
    "keywords": ["tile vs metal", "Colorbond", "comparison", "difference", "which is better"],
    "category": "process",
    "follow_up_question": "Are you looking at replacing your whole roof, or just trying to decide between the two options?"
  },
  {
    "question": "How do I know if I need a full restoration or just repairs?",
    "short_answer": "If your tiles are mostly intact and just need cleaning and repointing, repairs might suffice. But if you've got widespread damage, leaks, or deteriorating tiles, a full restoration is more cost-effective long term.",
    "detailed_answer": "It really comes down to the overall condition. If you've got a few broken tiles, some moss buildup, and the ridge pointing is crumbling, a restoration makes sense. But if your roof is leaking in multiple places, tiles are cracked or slipping, and the underlying structure is compromised, a full restoration is the smarter investment. We'll assess it properly and give you honest advice.",
    "keywords": ["restoration vs repair", "full restoration", "repairs", "when to restore"],
    "category": "process",
    "follow_up_question": "Have you noticed any leaks or damage inside the house, or is it more about the appearance outside?"
  },
  {
    "question": "What warranties do you offer?",
    "short_answer": "We offer a 10-year warranty on our workmanship, plus the manufacturers provide their own warranties on materials.",
    "detailed_answer": "We provide a 10-year warranty on all our workmanship, which is backed by our QBCC licence. On top of that, the material manufacturers like Colorbond and the tile manufacturers offer their own product warranties, which we'll pass on to you. We'll explain all the warranty details in writing when we provide your quote.",
    "keywords": ["warranty", "guarantee", "workmanship", "insurance", "QBCC"],
    "category": "warranty",
    "follow_up_question": "Would you like me to explain what's covered under the workmanship warranty?"
  },
  {
    "question": "Can you match my existing roof tiles?",
    "short_answer": "We can usually source matching tiles, but it depends on the age and brand. We'll do our best to find something that blends in well.",
    "detailed_answer": "That depends on what tiles you've got. If it's a common brand and relatively recent, we can usually source matching replacements no problem. If it's an older or discontinued tile, we might need to get creative with reclaimed tiles or a close match. We'll have a look and let you know what options you've got.",
    "keywords": ["match tiles", "replace tiles", "tile matching", "existing tiles"],
    "category": "process",
    "follow_up_question": "Do you know what brand or type of tiles you have, or would you like us to come and have a look?"
  },
  {
    "question": "What causes roof leaks?",
    "short_answer": "The most common causes are cracked or missing tiles, damaged pointing, blocked gutters, and deteriorated flashing around chimneys and skylights.",
    "detailed_answer": "In Brisbane, the most common causes we see are cracked or missing tiles from storm damage, deteriorating ridge pointing that lets water in, blocked gutters causing water to overflow and seep underneath, and failed flashing around chimneys, skylights, and vent pipes. We'll identify the exact cause when we inspect your roof.",
    "keywords": ["leaking", "leak", "cause", "why is my roof leaking", "water damage"],
    "category": "emergency",
    "follow_up_question": "Have you noticed where the water is coming in? That'll help us figure out what we're dealing with."
  },
  {
    "question": "Do you do after-hours emergency callouts?",
    "short_answer": "Yes, we have an after-hours emergency service for urgent roof issues. There's an after-hours callout fee, but we'll get someone out to you.",
    "detailed_answer": "Yes, we do after-hours emergency callouts for situations like major storm damage or active leaks causing interior damage. We keep a roster going so someone's always available. There is an after-hours callout fee, but we'll let you know what that is when you call. For non-urgent matters, we'd prefer to book you in during business hours.",
    "keywords": ["after hours", "emergency", "night", "weekend", "callout"],
    "category": "emergency",
    "follow_up_question": "What's happening with your roof right now? Let me assess how urgent it is."
  },
  {
    "question": "How long does tile replacement take?",
    "short_answer": "Replacing a few tiles usually takes a couple of hours. If you're needing a larger section replaced, it might take a day or so.",
    "detailed_answer": "It depends on how many tiles need replacing. If it's just a handful of broken tiles, we can usually knock that out in a few hours. If it's a larger section or there's underlying damage to the sarking or battens, it might take most of a day. We'll give you a time estimate when we see what needs to be done.",
    "keywords": ["tile replacement", "how long", "time", "repair time"],
    "category": "process",
    "follow_up_question": "How many tiles do you think are damaged? Or haven't you had a chance to check yet?"
  },
  {
    "question": "What's involved in a metal roofing installation?",
    "short_answer": "We remove the old roof, check the battens, install new Colorbond sheets, flash all the penetrations, and seal everything up to Australian standards.",
    "detailed_answer": "A full metal roof installation involves removing the old roofing material if needed, checking that the battens and structure are in good condition, then installing new Colorbond or Zincalume sheets, installing appropriate insulation, flashing all chimneys, skylights and penetrations, and sealing everything according to Australian building standards. It's a full day's work at minimum for an average-sized roof.",
    "keywords": ["metal roofing", "Colorbond", "installation", "new roof", "re-roof"],
    "category": "process",
    "follow_up_question": "Are you looking at a full re-roof, or is this for a new home build?"
  },
  {
    "question": "Can you inspect my roof before I buy a property?",
    "short_answer": "Yes, we do pre-purchase roof inspections. We'll climb up, check the condition, and give you a report on what needs attention now versus down the track.",
    "detailed_answer": "Absolutely, we do pre-purchase roof inspections all the time. One of our experienced roofers will climb up, inspect the tiles or metal, check the pointing, flashings, and gutters, and give you a detailed report on the current condition. We'll tell you what needs immediate attention, what might need work in a few years, and give you a rough idea of costs. Very handy for negotiation.",
    "keywords": ["pre-purchase", "inspection", "buying a house", "property", "report"],
    "category": "availability",
    "follow_up_question": "When is the property settlement? We'll try to fit you in before then."
  },
  {
    "question": "What payment options do you offer?",
    "short_answer": "We accept cash, cheque, bank transfer, and credit card. For larger jobs, we can do progress payments.",
    "detailed_answer": "We've got flexible payment options. We take cash, cheque, bank transfer, and credit card. For bigger jobs like full restorations, we can arrange progress payments — usually a deposit to start, then a progress payment halfway through, and the balance on completion. We'll set all that out clearly in your quote.",
    "keywords": ["payment", "pay", "credit card", "cash", "deposit", "payment terms"],
    "category": "pricing",
    "follow_up_question": "Would you like me to explain our payment terms when we send through your quote?"
  },
  {
    "question": "How often should I have my roof inspected?",
    "short_answer": "We recommend a professional inspection every 2 to 3 years, or after any major storm. It's a good way to catch small problems before they become expensive repairs.",
    "detailed_answer": "In Brisbane, it's a good idea to get your roof professionally inspected every 2 to 3 years, or straight after any major storm or hail event. Catching a few cracked tiles or blocked gutters early is much cheaper than dealing with water damage inside your home later. We can set up a maintenance schedule if you'd prefer not to worry about it.",
    "keywords": ["inspection", "how often", "maintenance", "check", "when to inspect"],
    "category": "availability",
    "follow_up_question": "When was the last time your roof was professionally inspected?"
  }
]
```