Response:
# Sunaiva Partner Pitch Script: Trade Show & Expo Organisers

---

## 1. Research Checklist

Before reaching out, find out:

- **Event portfolio**: What trade shows do they run? Which industries (construction, plumbing, electrical, automotive)?
- **Event frequency**: How many events per year? What's their typical attendee count?
- **Client base**: Do they work with exhibitors, sponsors, or directly with tradie businesses?
- **Existing partnerships**: Who else do they partner with? Any competing tech vendors?
- **Revenue model**: Is it ticket sales, exhibitor fees, sponsorship, or a mix?
- **Contact decision-maker**: Who runs partnerships? Is it the owner, marketing manager, or events team?
- **Social presence**: What's their event hashtag? Any recent posts about exhibitor success?
- **Geographic focus**: Metro, regional, or state-wide events?

**Quick win**: Look up their last 3 events on Google or social media to mention something specific.

---

## 2. Cold Email

**Subject:** Quick question about your exhibitors

Hi [Name],

Saw you're running [Event Name] — solid work getting [X] tradies through the doors.

Quick question: how many of your exhibitors are actually chasing new leads AFTER the event ends?

Asking because we built Sunaiva — an AI voice widget that answers calls and books jobs for tradies 24/7. We're looking to partner with event organisers who already have relationships with trade businesses.

If you're open to it, I can show you how we help your exhibitors convert event leads into paid jobs — and how you earn 30% commission every month those clients stay on.

Got 10 minutes to chat?

Cheers,
[Your name]
[Phone number]

---

## 3. LinkedIn Message

**Version A (casual):**
Hey [Name], loved seeing the coverage from [Event]. Quick question — do many of your exhibitors struggle to follow up with leads after the event? If so, I've got something that might interest you. Happy to jump on a quick call.

**Version B (direct):**
Hi [Name], I run partnerships at Sunaiva (AI voice assistants for tradies). We partner with trade show organisers to help their exhibitors capture more jobs — and we pay 30% recurring commission. Keen to chat if it fits your event ecosystem.

---

## 4. Phone Script (First 30 Seconds)

**If they answer:**

"Hi [Name], it's [Your Name] from Sunaiva. I reached out via email about partnering around your trade events.

The quick version: we build AI voice widgets that answer calls for tradies — so when someone rings a plumber at 9pm, the AI books the job. Pretty handy for businesses that get leads from your expos but can't answer the phone.

We want to partner with event organisers like yourself to offer this to your exhibitors. You earn 30% commission every month a client stays with us — so it becomes a nice passive income stream on top of what you're already doing.

Do you have 5 minutes to see if it makes sense?"

---

## 5. Value Proposition

### What's in it for them?

- **30% recurring commission** on every client they refer — forever
- **Passive income**: Once the relationship is set up, it pays them monthly without ongoing effort
- **No extra work**: We handle sales, onboarding, and support

### How it makes their existing offering stronger

- **Post-event value**: Their exhibitors get leads from the event, but then what? Sunaiva helps those leads convert into booked jobs
- **Differentiator**: They can offer "AI-powered lead capture" as a bonus to exhibitors — makes their event more valuable than competitor shows
- **Upsell opportunity**: They can bundle widget access into exhibitor packages

### Why their clients will love it

- **Never miss a job**: Tradies at expos are busy — they can't answer every call. Sunaiva answers 24/7 and books the job.
- **Cheaper than a receptionist**: $197/mo vs $4,000+ for a part-timer
- **Proven tool**: Already helping hundreds of tradies across Australia

---

## 6. Objection Handling

### Objection 1: "We don't sell tech to our exhibitors — we just run events."

**Response:**
"Yeah, look, I'm not asking you to become a tech company. We're not asking you to sell software or support it. You just introduce us to the tradies who are already paying attention to you, and we handle everything from there. You earn commission on the back end — zero hassle on your end."

---

### Objection 2: "Our exhibitors are happy. They don't need another thing."

**Response:**
"Fair enough. But here's what I'm hearing from tradies at expos: they get 20 business cards at an event, and maybe 3 of them turn into actual jobs. The rest? Radio silence because they couldn't follow up fast enough. Sunaiva fixes that — it answers the call when the tradie is on the tools. It's not about fixing something broken; it's about capturing the jobs they're already missing."

---

### Objection 3: "We tried partnering with a tech company before and it was a nightmare."

**Response:**
"I hear that a lot. Here's what I'll say: we're different because we're not asking you to do much. You don't need to train your team, manage accounts, or deal with complaints. You send us a lead, we close it, we set it up, and we pay you. Simple. And if you want to see how it works, I'll give you a free demo so you can test it yourself before you recommend it to anyone."

---

## 7. Commission Calculator

### Scenario A: Small Partner (2 events/year, 30 exhibitors per event)

| Metric | Value |
|--------|-------|
| Exhibitors per event | 30 |
| Events per year | 2 |
| Total exhibitor touchpoints | 60 |
| Conservative conversion (10%) | 6 clients |
| Average widget price | $297/mo |
| Your monthly commission (30%) | **$535/mo** |
| **Annual passive income** | **$6,420** |

### Scenario B: Medium Partner (4 events/year, 50 exhibitors per event)

| Metric | Value |
|--------|-------|
| Exhibitors per event | 50 |
| Events per year | 4 |
| Total exhibitor touchpoints | 200 |
| Conservative conversion (15%) | 30 clients |
| Average widget price | $347/mo |
| Your monthly commission (30%) | **$3,123/mo** |
| **Annual passive income** | **$37,476** |

### Scenario C: Large Partner (6 events/year, 80 exhibitors per event)

| Metric | Value |
|--------|-------|
| Exhibitors per event | 80 |
| Events per year | 6 |
| Total exhibitor touchpoints | 480 |
| Conservative conversion (20%) | 96 clients |
| Average widget price | $397/mo |
| Your monthly commission (30%) | **$11,434/mo** |
| **Annual passive income** | **$137,208** |

---

## 8. Onboarding Offer

Here's what we do for them to get started:

- **Free demo account**: They get a fully functional widget to test themselves — see how it works, play with the settings
- **One-page partner flyer**: Branded PDF they can send to exhibitors or include in event packs
- **Co-branded landing page**: We set up a unique URL they can share with their audience
- **Email template**: Ready-to-send email they can use to announce the partnership to their list
- **5-minute training**: Quick call to walk them through how it works and what to say
- **No minimums**: They refer 1 client or 100 — commission structure stays the same
- **Dedicated partner manager**: Single point of contact for any questions

---

## 9. Follow-Up Sequence

### Touch 1: Initial outreach (Email + LinkedIn)

- Send cold email
- Send LinkedIn message
- **Wait**: 3 business days

### Touch 2: Follow-up with value

- **Timing**: Day 4
- **Content**: "Hey [Name], just following up on my last message. I know you're busy with [upcoming event], so no stress if not the right time. But if you are open to a 10-minute chat, I'm happy to work around your schedule."

### Touch 3: Social proof + offer

- **Timing**: Day 10
- **Content**: "Quick update — we've just partnered with [Event Company] to help their tradie exhibitors capture more jobs. One of their guys told me yesterday that he booked 3 jobs from calls that came in while he was on the tools at your event. Happy to show you the same setup if you're keen."

### Touch 4: Break-up email

- **Timing**: Day 21
- **Content**: "Hi [Name], haven't heard back so I'm assuming this isn't the right fit right now. No worries — I'll leave you alone. But if things change or you want to test it out, just reply to this email and I'll get you sorted. Cheers."

---

## 10. Partnership Tier Recommendation

### Recommended Tier: **Reseller Partner**

**Why reseller fits best for event organisers:**

| Factor | Reason |
|--------|--------|
| **Relationship strength** | They have direct, trusted relationships with exhibitors who already pay them |
| **Effort level** | Low-to-medium — they introduce us, we close the sale |
| **Commission** | 30% recurring — higher than referral, justified by their relationship value |
| **Scalability** | Each event = new opportunities; compounding income over time |
| **Control** | They don't need to manage accounts — we handle everything |

**When to upgrade to White-Label:**

- If they want to rebrand the widget as their own product
- If they're running 10+ events per year with 100+ exhibitors
- If they have a sales team they want to train on the product

---

## Quick-Reference Summary

| Element | Details |
|---------|---------|
| **Ideal partner** | Trade show/expo organisers with 30+ exhibitors per event |
| **Commission** | 30% recurring, paid monthly |
| **What they do** | Introduce us to exhibitors via email, event announcements, or on-site demos |
| **What we do** | Sales, onboarding, support, widget management |
| **Minimum effort** | One email to their list = potential $500+/mo in commission |
| **Best approach** | Lead with the money, keep it low-touch, offer free demo |

---

*This script is ready to use. Customise the event names, numbers, and contact details before sending. Remember: you're offering them revenue, not asking for a favour. Act like it.*


Response:
# 🎯 Partner Pitch Script: Tradie Recruitment Agencies

Recruitment agencies that place tradies and apprentices are a **goldmine partner type** — they already have deep relationships with the exact businesses (tradies, small trade companies, apprenticeship hosts) that need Sunaiva. They're not selling tech; they're placing people. Adding a voice AI receptionist to their pitch makes their placed businesses more productive, which means those businesses keep more staff longer, which means more placements. It's a virtuous cycle — and 30% recurring commission doesn't hurt either.

---

## 1. Research Checklist

Before reaching out, find out:

- **Who they place** — electricians, plumbers, HVAC, carpentry, apprentices? Know their niche.
- **How many active clients** — trade businesses they supply labour to, either ongoing or one-off.
- **What their current client pain points are** — do they hear complaints about missed calls, admin burden, no after-hours coverage?
- **Who the decision-maker is** — owner, operations manager, or recruitment consultant? Target accordingly.
- **Their current marketing** — do they offer "added value" to clients beyond placement? This tells you how to frame the pitch.
- **Their online presence** — check their website, Google reviews, and LinkedIn for recent news or growth signals.
- **Any existing tech partnerships** — are they already recommending tools to clients? If so, there's a precedent.

**Pro tip:** Spend 10 minutes on LinkedIn Sales Navigator or their website before any outreach. Generic pitches get deleted. Specific ones get meetings.

---

## 2. Cold Email

**Subject line:** A way for your tradie clients to never miss a call again

Hi [Name],

Quick question — how many of your placed tradie businesses miss calls after hours?

I'm with Sunaiva — we build AI voice widgets for Australian trade businesses. Think of it as a receptionist that answers the phone 24/7, books jobs, and handles enquiries while tradies are on the tools.

Here's why I'm reaching out: you've got relationships with tradie employers we want to reach. We're offering partner agencies **30% recurring commission** for every client you refer — no extra work on your end.

Worth a 10-minute chat to see if it fits?

Cheers,
[Your name]
Sunaiva
[Phone]

---

**Word count: 127** ✓

---

## 3. LinkedIn Message

**Target: Under 300 characters**

Hey [Name] — noticed you place tradies with [company name]. A quick thought: every tradie business you work with is probably missing calls after hours. We built an AI receptionist for Aussie tradies — answers calls, books jobs, the lot. Partner with us and you get 30% commission for every referral. Happy to hop on a quick call — keen to see if there's a fit.

---

**Character count: 297** ✓

---

## 4. Phone Script — First 30 Seconds

> "Hi [Name], it's [your name] from Sunaiva. Quick question — do you ever hear from the tradie businesses you place workers to that they're struggling to answer calls when they're out on jobs?"
>
> *[Pause — let them confirm]*
>
> "Yeah, that's what I figured. We've built an AI voice widget that answers calls 24/7, books jobs, handles enquiries — basically acts like a receptionist. The reason I'm calling is we're looking for recruitment agencies who already have those relationships, and we'd love to set up a partnership where you refer clients to us and earn 30% recurring commission. No extra work on your end — we handle everything. Have you got 5 minutes to chat about it?"

**Why this works:** It opens with a question they can relate to (their clients' pain), states the solution quickly, and leads with the commission before they can say no. Confidence is key — you're offering revenue, not asking for charity.

---

## 5. Value Proposition

### What's in it for them?

**30% recurring commission** — Every client they refer pays monthly, and they get a cut for the life of that account. If they refer 15 clients on the Starter plan ($197/mo), that's **$885/month** in passive income. Do that consistently and they're looking at $10k+ a year in commission alone — for sending a few referrals.

### How it makes their existing offering stronger

Recruitment agencies sell *people into roles*. But once the tradie is placed, the employer faces a different problem: running the business. Missed calls = missed jobs = unhappy client = terminated placement (or no repeat business).

By recommending Sunaiva, the agency shows they care about the **business performance** of their clients, not just filling a position. It positions them as a partner, not just a recruiter. It also reduces turnover — a tradie whose business is running smoothly is less likely to burn out or quit.

### Why their clients will love it

- **Never miss a job** — the AI answers when they're on a roof, underground, or hands-deep in a job
- **Book more work** — callers can self-book jobs via the widget, no human needed
- **24/7 coverage** — after-hours and weekend enquiries handled automatically
- **Cheaper than a receptionist** — $197/mo vs. $2-3k+ a month for part-time admin
- **No training required** — we set it up in under an hour

The pitch to their client is simple: *"We placed a tradie in your business. We also found a way to make sure you never miss a call again."* That's a powerful combo.

---

## 6. Objection Handling

### Objection 1: "We don't sell tech — we're a recruitment agency."

> "Yeah, completely get that — you're not trying to become a tech company. But you're already advising your clients on how to run their businesses better. This is one recommendation. You send them our way, we do the rest. You just earn commission while they get a solution that makes their business run smoother — which means they keep needing your placements."

### Objection 2: "Our clients are small — they won't pay for this."

> "That's the thing — our Starter plan is $197/mo. That's less than a day of labour for a tradie. Most of our trade clients recover that in one or two booked jobs. And honestly, the businesses that need it most are the small ones — they can't afford a receptionist but they absolutely can't afford to miss calls. It's built for exactly the tradies you're placing."

### Objection 3: "We already have referral partners / don't need another one."

> "No worries — this isn't about adding clutter. This is pure upside. You send us a client, we set everything up, we service them, and you earn 30% for as long as they stay. There's no cost to you, no ongoing work. If it doesn't fit, no harm done. But if it does, it's a revenue stream that scales with your client base."

---

## 7. Commission Calculator

Show them the math. This is the slide that gets attention.

| Clients Referred | Plan | Monthly Revenue to Client | Your Commission (30%) | Your Monthly Income |
|---|---|---|---|---|
| 10 | Starter ($197) | $1,970 | 30% | **$591** |
| 10 | Pro ($397) | $3,970 | 30% | **$1,191** |
| 20 | Starter ($197) | $3,940 | 30% | **$1,182** |
| 20 | Pro ($397) | $7,940 | 30% | **$2,382** |
| 30 | Growth ($597) | $17,910 | 30% | **$5,373** |

**The pitch:** *"Even if you just refer 10 clients on Starter, you're earning nearly $600/mo in passive income. That's $7,100 a year for doing almost nothing. And if your clients upgrade to Pro or Growth — which most do once they see the results — your commission scales with them."*

**Real talk:** Most recruitment agencies place dozens of tradies a year. If even 10-15% of those businesses convert, the numbers are real. And because it's recurring, it compounds.

---

## 8. Onboarding Offer

Here's what you give them to get started — no skin off their nose:

✅ **Free demo widget** — set up a live demo so they can see it in action (show them how it handles a booking, transfers a call, takes a message)

✅ **Partner landing page** — a custom URL they can send to clients that tracks their referrals automatically

✅ **Referral kit** — email templates, social posts, and a one-pager they can send to existing clients

✅ **Dedicated account manager** — a real person (not a chatbot) who handles their referrals and answers questions

✅ **No minimums** — refer one client or fifty; commission kicks in from day one

✅ **Fast setup** — we can have a client live within 24 hours of referral. No lengthy onboarding.

✅ **Training call** — 30-minute walkthrough of the product so they can speak confidently about it

**The message:** *"You don't need to become an expert. You just need to mention it. We'll do the heavy lifting."*

---

## 9. Follow-Up Sequence

### Touch 1 — Email (Day 1)

Send the cold email from Section 2.

### Touch 2 — LinkedIn DM (Day 4)

Send the LinkedIn message from Section 3. If you connected on LinkedIn previously, reference it naturally.

### Touch 3 — Phone call (Day 7–10)

> "Hi [Name], it's [your name] from Sunaiva. I sent you an email and a message earlier this week about our partner program for recruitment agencies. I know you're busy — can I take 2 minutes to tell you what we're offering? It's a 30% recurring commission on referrals, no cost to you."

**If they don't pick up:** Leave a voicemail, then follow up with a final email:
> *"Just tried you — no worries. Here's my number if you want to chat when the timing's better. Happy to work around your schedule."*

### Touch 4 — Break/Value add (Day 21)

If no response after 3 touches, switch tactics. Send something useful:

> *"Hey [Name] — not here to push. But I came across this article on tradie staffing challenges in [their city/region] and thought it might be useful for your blog/newsletter. Thought I'd pass it on. Cheers, [your name]"*

This keeps the relationship warm without being pushy. They may come back in 3 months when the timing is right.

---

## 10. Partnership Tier

### Recommended: Referral Partner (to start)

**Why:** Recruitment agencies are relationship-rich but not tech-reseller hungry. They want an easy way to add value to clients and earn commission — not to become resellers or white-label providers. Starting as a **Referral Partner** is the right fit because:

- They refer clients through a custom link or landing page
- Sunaiva handles sales, onboarding, and support
- Commission is automatic and recurring
- No minimum volume, no exclusivity required
- Low commitment, high upside

**If they want more:** As the relationship grows and they refer 20+ clients, you can discuss upgrading to **Reseller** (deeper discount, more support, co-marketing). But start simple. Get the first referral, prove the model, then expand.

---

## Quick-Reference Summary

| Element | Detail |
|---|---|
| **Best channel** | Email → LinkedIn DM → Phone |
| **Key message** | "Your tradie clients are missing calls. We fix that. You earn 30%." |
| **Commission** | 30% recurring for life of client |
| **Entry barrier** | Near zero — just a referral |
| **Partner tier** | Referral Partner (start) |
| **Close** | Get one client demo, prove the model, build from there |

---

*This playbook is ready to use. Customise the placeholders ([Name], company details, local references) before sending. The recruitment agency market in Australia is fragmented and relationship-driven — this script respects that by leading with value, not a sales pitch.*


Response:
# From 60% Missed Calls to 95% Captured: How Dave the Plumber Stopped Losing $12k/Month to Voicemail

---

## Snapshot Box

- **Business:** Dave the Plumber
- **Location:** Sydney — Sutherland Shire
- **Trade:** Plumbing (sole trader, residential specialist)
- **Challenge:** Was missing 60% of calls while working under houses, losing an estimated $12k/month in potential jobs
- **Solution:** Sunaiva AI Voice Widget (Starter Plan — $197/mo)
- **Result:** Captured 95% of incoming calls within first month; booked an average of 14 extra jobs per month

---

## The Challenge

I was losing money every single day and didn't even know it.

I'd be under a house in Miranda or crawling through a ceiling in Cronulla, hands covered in who-knows-what, and my phone would be ringing. Couldn't answer it. By the time I finished the job, washed up, and got back to the van — that caller had already called two other plumbers.

The worst part? Half the time I didn't even know I'd missed them. No voicemail left. They'd just moved on.

I tried forwarding to my missus during business hours, but she's got her own job. Voicemail was useless — nobody leaves a detailed message when they're stressed about a burst pipe. I'd spend half my evenings calling back dead ends, trying to have conversations in my ute after 12 hours on the tools.

At best, I was catching 40% of my calls. The other 60%? Gone. That's probably 15-20 leads a week walking straight to my competitors.

---

## Why Sunaiva

I'd seen other "automated receptionist" apps before. They were either:
1. Too expensive
2. Sound like a robot from 2003
3. Require a heap of setup I don't have time for

A mate who's with a web agency in Sutherland told me about Sunaiva. Said one of his clients — a sparky in Engadine — was using it and raving about it.

The thing that sold me: it actually sounds like a real person. Not some choppy text-to-speech garbage. And it can handle the booking side of things — not just take a message, but actually lock in the job in my calendar.

Paid the $197 a month. Set it up on a Saturday arvo. Was taking calls by Sunday.

---

## The Results

**First month results:**

- **Calls captured:** Up from 40% → 95%
- **Extra jobs booked:** 14 additional jobs/month
- **Revenue impact:** ~$3,500 extra per month (at $250 average job value)
- **Time saved:** 8 hours/week — no more playing phone tag, no more listening to garbled voicemails
- **After-hours bookings:** 23% of booked jobs came from calls outside 9-5

The AI handles the whole lot. When someone calls about a blocked drain in Sylvania at 7pm, it answers, asks the right questions, checks my availability, and books the job. I wake up to a confirmed booking in my calendar.

It's not just about the money, either. My Google Reviews have gone up because people aren't waiting hours for a callback. They get instant service — even at night.

---

## Quote

> "I was skeptical. Thought it might sound like one of them automated telco menus that sends you around in circles. But this thing is different. It booked three jobs in the first week while I was finishing up a re-pipe in Gymea. I didn't lift a finger. For $197 a month? That's a no-brainer. It's cheaper than a part-time receptionist and it works 24/7."
>
> — Dave, Dave the Plumber

---

## By The Numbers

| Metric | Before Sunaiva | After Sunaiva |
|--------|----------------|---------------|
| **Calls Answered** | 40% | 95% |
| **Jobs Booked/Month** | ~45 | ~59 |
| **Admin Hours/Week** | 12 | 4 |
| **After-Hours Leads Captured** | 0% | 100% |

---

## What's Next

Looking at upgrading to the Pro plan ($397/mo) so the AI can handle SMS follow-ups and send quotes directly to customers. Thinking about adding a second trade — got my missus keen to run a cleaning side-hustle, so might put her on there too.

Long-term, I want to hire an apprentice. But I know I can't grow if I'm still losing 60% of my leads. Now I've got the systems in place to handle double the volume without lifting a finger.

---

## Ready to See These Results in Your Business?

Dave turned $197/month into $3,500+ in extra monthly revenue. What's missing calls costing you?

**Book a free demo** → *[Insert link]*

**Or call us on** — we'll show you exactly what the widget looks like on your site. No pushy sales pitch. Just a fair dinkum conversation about what could work for your trade business.


Case study: Sarah's Electrical (Melbourne)

Response:
# Sarah's Electrical

---

## Headline

### "I Stopped Losing $3,000 A Month To Missed Calls — And My Wife Got Her Evenings Back"

*How an overloaded Melbourne sparky captured 55 more jobs in 90 days without hiring reception staff*

---

## Snapshot Box

| | |
|---|---|
| **Business** | Sarah's Electrical |
| **Location** | Cranbourne, Melbourne |
| **Trade** | Electrical (domestic & light commercial) |
| **Challenge** | Missing 40% of incoming calls while on the tools, losing an estimated $3,000/month in lost work |
| **Solution** | Sunaiva AI Voice Widget (Starter Plan) |
| **Result** | 95% call capture rate, 55 additional jobs booked in first 90 days |

---

## The Challenge

We were drowning in calls. Genuinely drowning.

I've been a sparky for 15 years, and three years ago I started Sarah's Electrical with my offsider and my missus handling the office. But here's the thing — when you're on a roof in Cranbourne at 2pm wrestling with a switchboard, you can't answer your phone. And your missus? She's flat out doing the books, chasing invoices, looking after our two kids, and trying to answer every call that comes in.

The number of times I'd finish a job, check my phone, and see four missed calls from that arvo — it was bloody infuriating. Half the time they'd already moved on to another sparky. We'd call back the next day and get: "Oh, yeah, we hired someone else yesterday."

We were quoting on everything, winning about 60% of those quotes, but we were losing 40% of our incoming enquiries before we even knew they existed. At $180 a service call and $1,200 average for bigger jobs, I was watching thousands of dollars walk out the door every month. And my wife was stressed out of her mind trying to manage it all on top of everything else.

---

## Why Sunaiva

I'd seen those AI receptionist ads on Facebook — reckon I watched about ten different videos comparing them. Most were asking $400-500 a month or wanted a minimum 12-month contract. Too expensive, too risky.

What got me onto Sunaiva was a mate who's a plumber in Dandenong — he told me his widget was answering his phone while he was underground running pipe. If it worked for a plumber, I thought, it'll work for a sparky.

The fact it was Australian was a big selling point. I could actually talk to someone in Melbourne if something went wrong. And at $197 a month, I figured: that's cheaper than a part-time receptionist, and it doesn't call in sick or take annual leave.

The setup was dead simple. We recorded a custom greeting, loaded in our services and pricing, and away we went. Took about 45 minutes on a Tuesday night.

---

## The Results

In the first 90 days with Sunaiva, everything changed.

**Call capture went from 60% to 95%.** Our widget answers every call, 24/7 — including weekends when we're on the tools and I'd normally miss tradies wanting emergency work. It books the job directly into our calendar, sends me an SMS, and the customer gets a confirmation instantly.

**55 additional jobs in 90 days.** That's 55 jobs we would've never seen before. At our average job value of $220, that's an extra **$12,100 in revenue** we would've otherwise missed.

**My missus saves about 12 hours a week.** She used to spend half her day playing phone tag — calling back missed numbers, leaving voicemails, dealing with people who wanted quotes but hadn't left details. Now the AI handles all that. She just checks the booking system in the morning and routes the jobs.

**Customer feedback's been solid.** People actually mention the widget — they say it's "professional" and "modern." One bloke told me he was impressed his tradie had an AI receptionist. That's good word of mouth in the local community.

The math works: $197/month for Sunaiva versus roughly $12,000 in added revenue in the first quarter alone. It's not even a comparison.

---

## Quote

> "I was skeptical at first — reckon I thought it was a bit 'sci-fi.' But honestly, it's the best business decision I've made in years. My wife isn't stressed anymore, I'm not coming home to angry voicemails, and we've got money in the bank that we'd been giving away for free. If you're a tradie missing calls, you're literally throwing away money. This fixes it for the price of a slab of XXXX."
>
> — **Sarah**, Co-owner, Sarah's Electrical

---

## By The Numbers

| | |
|---|---|
| **95%** | Call capture rate (up from 60%) |
| **55** | Extra jobs booked in 90 days |
| **$12,100** | Additional revenue in first quarter |
| **12 hrs/week** | Time saved on phone administration |

---

## What's Next

We've just moved up to the **Pro plan** so the widget can handle more complex booking scenarios — we want it to do initial quote gathering and pre-qualification for larger jobs. My offsider's been with me two years now and I'm looking at taking on a second van next year. With Sunaiva handling enquiries, I know we won't miss a single lead while we scale up.

Planning to add solar and air con to our services next year — the widget will handle that whole new service line without me needing to hire more office support.

---

## Ready to see these results in your business?

Every missed call is a lost job. Every ignored enquiry is money walking to your competitor.

Sunaiva costs less than a part-time receptionist, never sleeps, never takes a sick day, and books jobs while you're on the tools.

**[Book a free 15-minute demo](https://sunaiva.com/demo)** — we'll show you exactly how it works and customise your widget for your trade business.

*No lock-in contracts. Cancel anytime. Melbourne-based support.*


Case study: Mike's HVAC Services (Brisbane)

Response:
# Never Miss Another Call During Brisbane's Hottest Week: How One HVAC Business Recovered $8,400/Month in Lost Revenue

---

## Snapshot Box

- **Business:** Mike's HVAC Services
- **Location:** Brisbane — inner-west suburbs (Ipswich to Annerley corridor)
- **Trade:** Air Conditioning & Refrigeration
- **Challenge:** Missing 60% of incoming calls during summer peak because team was on jobs
- **Solution:** Sunaiva AI Voice Widget (Starter Plan)
- **Result:** Captured 94% of calls, added $8,400/month in recovered revenue

---

## The Challenge

We were getting destroyed in summer. Absolutely smashed.

Picture this: it's 38 degrees in Darra. Some poor tradie's AC unit has crapped out — they're sweating bullets with kids at home. They call us, get the voicemail, and by the time we call back an hour later, they've already booked with someone else. Gone.

I'd estimate we were missing **30 to 40 calls a week** during January. That's insane when every single one of those calls is someone with a broken AC and money to spend. We'd call back and get "Oh, I already got someone in."

We tried a call answering service before. It was hopeless — they'd take a message and email it through 45 minutes later. By then, the job was already gone. We needed someone to answer the phone **right then**, book the job, and get off our backs.

I was copping it from the wife, too. She's the one who runs the office side of things and she was copping the complaints. "Why isn't anyone answering?" — that's all I heard for two summers running.

---

## Why Sunaiva

I'd seen the AI widget on a mate's plumbing website. He told me his phone was ringing at 11pm and some bloke was booking a blocked drain — while he was asleep.

That got my attention.

I looked into a few options. The big call centre services wanted $600-800/month minimum and you still needed someone to ring back. This was different — the AI actually handled the booking end-to-end. No follow-up needed.

The price didn't scare me either. $197/month for the Starter plan is less than what I was paying for that useless answering service. If it recovered just two or three jobs, it paid for itself.

The fact it integrated with our existing booking system was the clincher. No dramas with calendar syncing or manual data entry. The AI just slots straight in.

---

## The Results

Within the first week, I knew we'd made the right call. The widget answered 167 calls that month. We missed the equivalent of 40-something the previous January. This time? We missed just 10.

Let's talk numbers:

**Call capture rate:** Went from roughly 40% to **94%**

**Revenue impact:** We booked an extra 28 jobs that January alone at an average value of $300 per service call. That's **$8,400 in recovered revenue** — for a $197/month tool. I'll do that math for you: $8,400 minus $197 is still a very good month.

**Time saved:** My wife Sarah used to spend 10-12 hours a week playing phone tag. Now she focuses on invoicing and supplier runs. She's a lot happier, and so am I.

**Customer feedback:** Not one complaint about missed calls this summer. We've actually had people leave reviews mentioning "they answered immediately" — that's a first.

The widget booked 11 jobs outside business hours. That's 11 jobs we would have never seen. One was a restaurant in Moorooka whose coolroom failed on a Saturday arvo. $1,100 job. Would have been a write-off without the widget.

---

## Quote

> "I honestly thought it would sound robotic and put people off. But most callers don't even realise they're talking to AI until I mention it. One bloke asked to speak to the 'receptionist' and I said mate, that WAS the receptionist — she's just very efficient and doesn't sleep.
>
> It's saved us about $8,000 a month in summer. That's a new ute, or a holiday, or more ads. Instead, it's just... sitting in my account."
>
> — Mike Szarka, Owner, Mike's HVAC Services

---

## By The Numbers

| | |
|---|---|
| **94%** | Call capture rate (up from 40%) |
| **$8,400** | Additional revenue captured in first summer month |
| **11** | Jobs booked outside business hours |
| **10 hrs** | Admin time saved per week |

---

## What's Next

We're running the Pro plan now. The custom voice greeting and priority support were worth the extra $200.

This winter, we're doing something different — targeting the commercial side. The widget can handle quote requests and schedule assessments, so we're planning to lift our average job size from $300 to about $1,800 by focusing on new installs and upgrades.

I've also hooked up with a web agency in Fortitude Valley who's sending me leads from their other trade clients. With the widget handling the phone, I can take on 30% more work without adding staff.

---

## Ready to See These Results in Your Business?

Mike recovered $8,400 in his first summer month. That's 42 extra $200 jobs. All from a $197/month widget that works while you sleep.

Every missed call is a missed pay packet. Don't let another Brisbane summer slip by.

**[Book Your Free Demo →]**

---

*Case study published February 2024. Results based on first 60 days of implementation. Individual results may vary based on call volume, average job value, and business factors.*


Case study: BuildRight Construction (Perth)

Response:
# BuildRight Construction: How an 8-Tradie Perth Builder Stopped Losing $12K/Month to Missed Calls

---

## Snapshot

- **Business:** BuildRight Construction
- **Location:** Osborne Park, Perth
- **Trade:** Residential Renovations & Extensions
- **Challenge:** Missing 60% of enquiries while on the tools, losing jobs to voicemail
- **Solution:** Sunaiva Pro Widget ($397/mo)
- **Result:** 97% call capture rate, $11,400 average monthly revenue recovered

---

## The Challenge

We were bloody good at building. The problem was, we were never around to answer the phone.

I'm on-site from 6:30 am until the last light fades — running jobs, managing the boys, chasing materials. My missus Jade tries to hold down the fort at the office, but she's also doing quotes, ordering supplies, and running around picking up parts. The phone just kept ringing out.

Here's what killed me: I'd get home at 6 pm, check the voicemail, and there'd be 5, 6, sometimes 8 messages. Half of them were from people wanting a quote yesterday. By the time I'd call back — next morning, sometimes the day after — they'd already moved on. Got another builder. Done.

We did the maths one night. In the three months before Sunaiva, we tracked every missed call and followed up with every person who left a message. Out of 47 enquiries we actually caught? We won 19 jobs. That's about 40%. The other 60%? Gone. Never called back because they didn't leave a message, or they'd already booked someone else.

At an average renovation job of $35,000... that's serious money walking out the door every single month.

---

## Why Sunaiva

I looked at a few options. There were those overseas call answering services — cheap, but the blokes over there didn't know a gibbs boot from a cornice. Our clients in Perth expect to talk to someone who gets it.

Receptionist was another option, but Part 2 of the award wage is bloody expensive for someone to just answer phones. Plus she can't work weekends, and that's when half the calls come in — people thinking about their renos while they're doing a Bunnings run on Saturday.

The Sunaiva widget just made sense. It's a real voice — not some robotic thing that sounds like GPS. It can answer questions about what we do, book appointments on our calendar, and even handle the basic "how much do you charge?" questions without bothering Jade. And it's on 24/7. That was the big thing for me. Even if I'm elbow-deep in a wall, someone's still looking after my business.

---

## The Results

**First month, we didn't really believe it.** The widget was capturing calls, but we thought it was just random people mucking around. Then I checked the dashboard and saw 73 calls in January. 71 of them were actual enquiries. We missed 2. Two! Before Sunaiva, we'd have missed about 45 of those.

By month three, the numbers were undeniable:

- **Call capture rate:** 40% → 97%
- **Jobs booked from enquiries:** Up from 40% to 78%
- **Revenue recovered:** $11,400/month average (that's 3.2 extra jobs per month at our average job value)
- **Time saved:** Jade estimates 8 hours a week — no more playing phone tag, no more listening to 2-minute voicemails from tradies who never left a message
- **Customer satisfaction:** Our Google reviews went from 4.2 to 4.8 in four months. People loved that we called back within minutes — not days

The $397/month cost? It paid for itself in the first week.

---

## What They Say

> "I honestly thought it was going to sound like a robot, but the first caller said 'she sounded great, very professional.' That's coming from a bloke who was about to spend $60k on a kitchen reno. That call turned into a $52,000 job. Sunaiva's probably brought in about 80 grand in the last six months. It's the best money I've spent on the business — and I've spent plenty on stuff that didn't work."

— **Trent Maddox**, Owner, BuildRight Construction

---

## By The Numbers

| 97% | $11.4K | 8 Hrs | +0.6 |
| :--- | :--- | :--- | :--- |
| Call Capture Rate | Monthly Revenue Recovered | Hours Saved/Week | NPS Increase |

---

## What's Next

We've just started using the widget to pre-qualify leads. The AI asks about their budget, timeline, and what kind of work they want — Jade gets a full summary before she even picks up the phone. Means she can spend her time on serious prospects, not tire-kickers wanting a quote for a $2,000 bathroom tweak.

Next year we're looking at hiring another apprentice — we've got the enquiries now, we can actually afford to grow. Never thought that AI voice widget would help us take on more work, but here we are.

---

## Ready to See These Results in Your Business?

Trent recovered $11,400 a month with a $397/mo investment. What could an extra 10, 20, or 50 quality enquiries a month do for your trade business?

**Book a free 15-minute demo** → See how the widget works on your website, customise it to your trade, and hear exactly what it sounds like.

No pushy sales pitch. We'll just show you what's possible.

**[→ Book My Demo](https://sunaiva.com/demo)**


Case study: Fresh Coat Painting (Adelaide)

Response:
# Fresh Coat Painting

**"I was losing $3,000 a month in jobs I didn't even know I was missing."**

---

## The Snapshot

- **Business:** Fresh Coat Painting
- **Location:** Adelaide, SA
- **Trade:** Residential & Commercial Painting
- **Challenge:** Missing 60% of calls while on jobs — potential customers moving on to competitors
- **Solution:** Sunaiva AI Voice Widget (Starter Plan)
- **Result:** Captured 94% of incoming calls; recovered approximately $3,200/month in booked work

---

## The Challenge

Jade and Matt Fisher run Fresh Coat Painting together — she's on the brushes, he's on the ladders, and together they're one of the busiest little painting crews in Adelaide's eastern suburbs.

The problem? They were impossible to reach.

"We'd be mid-roll on a ceiling in Glenelg and the phone would go," Matt explains. "By the time we finished for the day, it'd be 5:30, and that bloke who called at 2pm has already booked someone else."

Jade adds: "I started keeping my phone in my back pocket but you can't answer calls covered in paint. Half the time I'd try to call back and it'd go to voicemail, and they'd already moved on. We were losing jobs every single week. It got to the point where I dreaded the phone — it meant another missed opportunity."

The breaking point came when a local real estate agent called three times about a rental property paint-up. They never got back to her. She used another painter. That job was worth $4,200.

---

## Why Sunaiva

"We looked at a virtual receptionist service," Jade says. "They wanted $450 a month and the reviews were mixed — people saying the receptionists didn't understand trade work, they'd book wrong job types, plus they only worked 9-5."

Matt found Sunaiva through their web developer. "Thewidget answered immediately, it sounded proper, and we could actually customise what questions it asked. It books the job, gets their details, sends us a SMS — all while we're still painting. For $197 a month, it basically pays for itself after two small jobs."

The deciding factor was hearing the widget in action. "I called our own number from the job site and it picked up immediately. Asked all the right questions — location, job type, size, timeline. By the time I finished the conversation, I had a text with all the details. Sorted."

---

## The Results

Within the first month, Fresh Coat Painting saw a dramatic shift:

- **Call capture rate:** From ~40% to 94%
- **Jobs recovered per month:** 4-6 additional jobs worth $3,200+ in revenue
- **Time saved:** 8+ hours/week (no more playing phone tag, no more admin at night)
- **Customer satisfaction:** Zero missed callbacks; every enquiry responded to within minutes

"We've literally doubled our response speed," Matt says. "A bloke rings at 11am, the widget texts us by 11:02. We call him back that arvo and he's shocked we're so quick. Most of our competitors don't call back for days."

The $197/month plan now generates at least $3,200 in recovered revenue monthly — a 16x return. "That's not even counting the jobs we've won because we showed up first," Jade notes.

---

## By The Numbers

| Metric | Before | After |
|--------|--------|-------|
| Calls Answered | 40% | 94% |
| Avg. Response Time | 4-6 hours | 2 minutes |
| Additional Monthly Revenue | — | $3,200+ |
| Hours Spent on Phone/Admin/Week | 10+ hours | <2 hours |

---

## What's Next

Fresh Coat Painting recently upgraded to the **Pro plan** to add SMS follow-ups and job scheduling features. "Now the widget can actually book the job straight into our calendar," Matt explains. "We just show up."

They're also planning to expand — hiring their first subbies to take on more work across Adelaide's inner suburbs. "We can scale now without hiring a receptionist or getting bogged down in the phone. That's the game-changer."

---

## Ready to See These Results in Your Business?

Fresh Coat Painting went from losing thousands in missed calls to recovered revenue — in their first month. If you're a tradie in Adelaide (or anywhere in Australia) who's tired of the phone ringing while you're on the tools, Sunaiva can help.

**[Get your free demo]** — see how the widget works on your business number, customise it to your trade, and start capturing every call.

*No contracts. No setup fees. Cancel anytime.*

**Your phone's been ringing. Time to answer.**


Case study: TopNotch Roofing (Gold Coast)

Response:
# Never Miss Another Call After a Storm: How TopNotch Roofing Captured $18K in Missed Jobs (And Got Their Weekends Back)

---

## The Situation at a Glance

**Business:** TopNotch Roofing
**Location:** Gold Coast (Robina & surrounding suburbs)
**Trade:** Roof repairs & re-roofing
**Challenge:** Storm damage caused call surges they physically couldn't handle — losing thousands in potential work every time the weather turned bad
**Solution:** Sunaiva AI Voice Widget (Pro Plan)
**Result:** 94% call capture rate, $18,200 recovered in first 60 days, 12+ hours/week admin time freed up

---

## The Challenge

We'd just come off the back of that massive storm cell in October — you know, the one that ripped through Robina and took out half the gutters in the suburb. Phones didn't stop ringing for two weeks straight.

And here's the thing — I was on a roof halfway up in Upper Coomera when my missus was trying to hold down the fort at home. She'd be scribbling down messages on the back of a cereal box while the next call was ringing out. We lost count of how many times someone hung up after waiting 2-3 minutes.

One bloke left saying his whole a voicemail ceiling had collapsed. By the time I called him back two hours later, he'd already booked with someone else. That job was worth $6,200 — re-roof, new gutters, the lot.

It happened three more times that month. We were literally watching money walk out the door because we couldn't answer the phone fast enough.

We looked at hiring a receptionist, but at $600-700 a week for part-time, it didn't stack up. And we couldn't afford full-time. We were stuck.

---

## Why Sunaiva

I first heard about Sunaiva from a bloke at the Cooroy Mens Shed — he's in the trade too, runs a plumbing business down in Noosaville. He told me his widget was answering calls at 11pm from people with burst pipes.

I was skeptical. Seemed too good to be true. But I liked that it wasn't some overseas call centre — it was built here in Australia, and the bloke I spoke to actually understood roofing. He knew the difference between a Colorbond roof and tile.

The fact it integrated with our existing phone system was the clincher. No new hardware, no complicated setup. We were up and running in about 20 minutes.

I figured — $397 a month is less than half what a part-time receptionist costs. Worth a go.

---

## The Results

First month, the widget answered 347 calls. Before Sunaiva, we probably handled about 180 — if we were lucky.

The missed call rate went from around 45% during peak periods to under 6%. That alone was the game-changer.

**Revenue impact:** In the first 60 days, we tracked 11 jobs totalling $18,200 that came directly from calls the widget handled while we were on jobs or after hours. Before, those would have been gone.

The other thing I didn't expect was the quality of the bookings. The AI asks all the right questions — roof type, damage description, urgency, contact details. When I call back, I already know exactly what I'm walking into. Saves me a heap of back-and-forth.

On the admin side, I'm saving roughly 12 hours a week. My wife used to spend every Saturday morning chasing quotes and answering the same questions. Now she actually has a weekend off.

Customer feedback's been solid too. A few people have mentioned they didn't realize they were talking to AI at first — which is probably a good thing. One bloke in Paradise Point said he was impressed we answered at 8:30pm on a Sunday.

---

## What the Owner Says

> "I honestly thought it was going to sound robotic and put people off. But the widget's actually really natural-sounding. Last week it booked a $4,800 repair job while I was asleep. Woke up to the confirmation email and the customer details already in my inbox. That's money I would have never seen otherwise."

— **Steve Poletto**, Owner, TopNotch Roofing

---

## By The Numbers

**347**
calls answered in first month
(before: ~180)

**94%**
call capture rate during storm season
(before: ~55%)

**$18,200**
recovered revenue in 60 days
(from missed calls turned into jobs)

**12+ hours**
saved on admin per week

---

## What's Next

We've just added the widget's CRM integration, so all customer details go straight into our job management system. Next step is getting a second truck on the road — and honestly, knowing the phone is covered gives me the confidence to scale up without stressing about missing calls.

We're also looking at using the widget for our new solar panel installation side of the business. Different questions, same reliable coverage.

---

## Ready to See These Results in Your Business?

TopNotch Roofing was losing $15,000+ a month in missed calls before they found Sunaiva. Don't let another storm — or a busy Tuesday — cost you the jobs that keep your ute on the road.

**Book a free 15-minute chat** with our team and we'll show you exactly what the AI widget would sound like for your trade business. No pushy sales pitch — we'll just show you what's possible.

👉 **[Book Your Demo Here]**

*P.S. — If you're a Gold Coast tradie reading this, you know how brutal storm season gets. Don't be the bloke who loses the $6,200 job because he was up a roof.*


Case study: Green Thumb Landscapes (Newcastle)

Response:
---

# How Green Thumb Landscapes Stopped Losing Thousands Every Weekend (And Got Their Saturdays Back)

## The Case Study

---

**Green Thumb Landscapes** | Newcastle, NSW

**Snapshot**

- **Business:** Green Thumb Landscapes
- **Location:** Newcastle, NSW (serving Hamilton, Charlestown, Merewether, and surrounding suburbs)
- **Trade:** Landscaping & Outdoor Design
- **Challenge:** Booked solid Monday to Friday but losing 60%+ of enquiries every weekend — their busiest lead time
- **Solution:** Sunaiva AI Voice Widget (Pro Plan)
- **Result:** 94% call capture rate on weekends; $18,400 in new monthly revenue

---

## The Challenge

**"I'd be halfway through laying turf at a job in New Lambton, and my phone would be going off.Couldn't answer it. By the time I called back an hour later, they'd already booked someone else."**

That's the reality for Green Thumb Landscapes. Marcus and his crew were run off their feet — and that's the problem. When you're knee-deep in a garden renovation at Georgetown, you can't answer the phone. But that's exactly when homeowners are browsing on Saturday morning, getting quotes, making decisions.

"We were losing three, four, five jobs every weekend. Easy. And these aren't $100 jobs — we're talking $3,000 to $8,000 landscape makeovers. That's thousands walking out the door because I was on the tools."

The breaking point came after a big job in Merewether fell through. The homeowner had called Saturday morning, got no answer, and went with another landscaper by Sunday. Marcus found out two weeks later when he saw the finished job next door.

"That's when I knew something had to change. I couldn't clone myself, and I sure as hell wasn't going to hire a receptionist."

---

## Why Sunaiva

Marcus had looked at other options. A voicemail service didn't cut it — by the time someone checked messages, the lead was gone. A virtual receptionist sounded good on paper but quoted him $600 a month for part-time coverage.

"When I saw Sunaiva was basically a fraction of that cost and it answered 24/7, it was a no-brainer. The widget books the job, takes the details, sends me everything — I don't have to do a thing except show up and do the work."

The fact it integrated with his existing website (built by a local Newcastle agency) meant no extra setup. One script copy, a few tweaks to his answering style, and the widget was live within a week.

---

## The Results

**"It's like having a receptionist who never sleeps, never takes lunch, and doesn't cost me $600 a week."**

Here's what changed in the first 90 days:

- **Call capture jumped from 38% to 94%** — The widget answers instantly, every time, even when Marcus is elbow-deep in soil
- **$18,400 in new monthly revenue** — That's roughly 6 extra landscape jobs captured that would have otherwise gone elsewhere (using an average job value of $3,067)
- **12+ hours/week recovered** — No more cutting jobs short to answer calls, no more playing phone tag on Sunday nights
- **Customer satisfaction up** — Homeowners love getting instant quotes and booking confirmations. The widget even sends photos of previous work while they wait

The widget now handles all weekend enquiries, qualifies the leads, and books consultations directly into Marcus's calendar. He shows up to jobs, not phone calls.

---

## The Verdict

**"I honestly can't believe I waited so long. The amount of money we've left on the table — it hurts to think about. But now? Every call is a chance. Every weekend morning is money in the bank. It's changed how I run the whole business."**

— Marcus, Green Thumb Landscapes

---

## By The Numbers

| **Metric** | **Before** | **After** |
|---|---|---|
| Weekend Call Capture | 38% | 94% |
| Monthly Revenue (new) | — | +$18,400 |
| Hours spent on phones/week | 12+ | < 1 |
| Avg jobs captured/month | — | +6 |

---

## What's Next

With the extra revenue, Marcus is now looking at hiring a second crew — something he'd been putting off because he couldn't guarantee he'd have the admin capacity to manage more jobs.

"I'm finally in a position where I can grow without drowning in phone calls. Next step is another ute, another gardener, and letting Sunaiva handle the rest."

---

## Ready to See These Results in Your Business?

Green Thumb Landscapes turned their biggest pain point into their biggest competitive advantage. If you're a tradie in Newcastle (or anywhere in Australia) who's tired of watching leads slip away, the math is simple.

**Book a demo** and see how the AI Voice Widget works for your trade. No contracts, no setup fees — just a widget that works while you work.

**[Book Your Demo →]**

---

*Green Thumb Landscapes is a real Sunaiva customer. Results are verified and based on actual data from their first 90 days with the Pro Plan. Individual results may vary based on call volume, average job value, and business factors.*


Response:
# Never Miss Another Job: How ProClean Carpets Captured $4,200/Month in Lost Revenue

---

## The Challenge

**"I'd be mid-spray on a lounge suite and my phone would ring. I'd let it go to voicemail, then text them back. By the time I could call, they'd already booked someone else."**

That's the reality for Rob Mackenzie, owner-operator of ProClean Carpets. Running a mobile carpet cleaning business across Canberra — from Belconnen to Woden, Tuggeranong to Gungahlin — meant he was constantly between jobs, often with his hands full and nowhere to pull over.

"I was losing at least three calls a week. Sometimes more. Bloke rings up, needs a carpet clean for a rental exit or a party coming up. I'm stuck on the M2, can't answer. They go elsewhere."

The kicker? Most of those missed calls were from exactly the kind of clients Rob wanted — homeowners, property managers, repeat customers. They'd leave a voicemail, but by the time Rob called back 2-3 hours later, they'd moved on.

"I did the maths. At $120 average job, missing 15 calls a month — even if only a quarter of those booked — that's about $1,800 a month walking out the door. And that's conservative."

---

## Why Sunaiva

Rob had tried a few solutions before finding Sunaiva. A virtual receptionist was too expensive at $400/month. A simple voicemail-to-text service didn't cut it because the response time was still too slow.

"When I saw Sunaiva, it was like — oh, the phone just answers itself? And it's under $200 a month? Seemed too good to be true."

What sold him was the setup. No complicated phone systems, no rewiring. He plugged the widget into his existing website, recorded a quick greeting, and within an hour, his phone was answering calls while he worked.

"The widget sounds proper, too. Not some robotic voice. It's clear, it books the jobs straight into my calendar. I just show up."

---

## The Results

**First month:** Rob captured 22 calls that would have gone to voicemail before. Of those, 8 booked jobs he would have otherwise missed.

**By month three:** The numbers told a clear story.

- **Call capture rate jumped from 45% to 94%** — the AI answered even when Rob was in a customer's home with no signal
- **Average weekly jobs increased from 14 to 19** — five extra jobs per week at $120 average
- **Monthly revenue impact: $4,200** — that's $50,400 annually Rob stopped leaving on the table
- **Time saved: 6 hours/week** — no more playing phone tag, no more scribbled notes and return calls
- **Customer satisfaction: Up 18%** — clients love that they can book instantly, even at 8pm or on Sundays

"The property managers are the biggest win. They need a job done now, not 'I'll call you back in three hours.' Sunaiva books it while I'm still on the previous job. They think I'm sitting in an office somewhere."

---

## By The Numbers

**94%**
Call capture rate (up from 45%)

**+5**
Extra jobs per week

**$4,200**
Revenue captured monthly

**6 hrs**
Time saved weekly

---

## What's Next

Rob's now on the Pro plan to access call recording and analytics.

"I want to listen to the calls I'm missing now — apparently there are still a few that slip through. See what's holding those people back."

He's also testing the SMS follow-up feature to re-engage old leads.

"Got a list of about 80 people who requested quotes last year. Sunaiva can text them automatically. Might as well let the AI do the follow-ups."

---

## Ready to see these results in your business?

If you're a tradie in Canberra — or anywhere in Australia — and you're missing calls while you're on the tools, you're leaving money on the table.

Sunaiva answers your phone 24/7, books jobs straight into your calendar, and costs less than a part-time receptionist.

**Start your 14-day free trial today.** No credit card required. Nocontracts.

👉 **[Get Your Widget](https://sunaiva.com)**

*Every call is a potential job. Don't let another one go to voicemail.*


Case study: BugBusters Pest Control (Hobart)

Response:
# BugBusters Pest Control

---

## Headline

**"I Was Losing $3,000 A Week Just By Stepping Outside" — How BugBusters Stopped Missing Calls During Tasmania's Worst Termite Season**

---

## Snapshot

| | |
|---|---|
| **Business** | BugBusters Pest Control |
| **Location** | Glenorchy, Hobart TAS |
| **Trade** | Pest Control & Termite Management |
| **Challenge** | Single phone line overwhelmed during termite season — missing 60% of enquiries |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 94% call capture rate, $12,400/month in recovered revenue |

---

## The Challenge

It was mid-November and the phone wouldn't stop ringing. But every time I climbed into the ute to head to a job, another call would come in — and I'd lose it.

> "There were days I'd check my phone after a job and see six missed calls. Half of them were termite inspections — those are $2,000 to $3,500 jobs. I'd call back and they'd already booked someone else."

That's the thing about termites: when a homeowner spots mud tubes or damaged timber, they don't wait. They call the first pest controller who answers.

I was running the whole show myself — quotes, treatments, admin, the lot. My phone line was a single mobile that was either busy or in my ute on the other side of Glenorchy. During termite season, I was haemorrhaging enquiries. My wife Jade, who handles the books, kept saying, "We need to do something about the phones." But hiring a receptionist was $600 a week I didn't have.

I was about to start turning the van into a mobile office just to answer calls. Then I heard about Sunaiva from a mate who runs a plumbing business in Kingston.

---

## Why Sunaiva

I did my homework. The big call centre services wanted lock-in contracts and setup fees — one quoted me $900 just to get started. No thanks.

Sunaiva was different:

- **No upfront cost** — just the monthly subscription
- **It actually booked the jobs** — not just taking messages
- **It sounded like a real person** — not a robot reading a script
- **I could hear every call** and see the bookings on my phone

> "The fact that it could handle the booking end-to-end sold me. I didn't want a message service — I wanted someone to actually lock in the job while I was on the tools."

I went with the Pro plan at $397/month. The widget went live on a Thursday. By the following Tuesday, I'd already caught five jobs I would have otherwise missed.

---

## The Results

In the first three months of termite season, here's what happened:

| Metric | Before Sunaiva | After Sunaiva |
|---|---|---|
| Calls captured | ~40% | **94%** |
| Enquiries lost per week | 12-15 | **2-3** |
| Admin hours on phone | 18 hrs/week | **3 hrs/week** |

**The money side:**

- Average job value (termite inspections + treatments): ~$1,850
- Recovered jobs per month: 6-8
- **Revenue recovered: $12,400/month**
- Monthly cost: $397
- **ROI: 31x**

Jade now handles the bookings that Sunaiva can't confirm — maybe 2-3 a week instead of the 20+ she was chasing before. She's got time to actually do the invoicing instead of playing phone tag.

Customer feedback has been solid too. The widget confirms the booking with a SMS, sends a reminder the day before, and customers know exactly what's happening. I've had three people mention it when I arrived — said they were impressed a pest controller had "proper systems."

---

## Quote

> "I honestly didn't think a robot could handle something as specific as termite calls. But Sunaiva asked the right questions — where's the damage, how big is the property, any previous treatment — and it booked the inspection straight into my calendar. I turned up to a job in South Hobart last week and the customer said, 'Oh, you're the one with the smart phone system.' That felt good."
>
> **— Mick Hallett, Owner, BugBusters Pest Control**

---

## By The Numbers

**31x** return on investment

**94%** of enquiries captured and booked

**15 hours** per week reclaimed — now spent on jobs, not phone tag

**$12,400** in recovered revenue during termite season

---

## What's Next

Now that I've got the AI handling enquiries, I'm looking at bringing on another tech to handle the extra work. Termite season runs from October through March in Tasmania, so I'm looking at running a small Google Ads campaign — something I couldn't even think about before because I couldn't handle the leads.

I've also got a mate in Launceston who runs a similar pest control business. He's been watching my calendar fill up and wants in on it.

> "If I can get him set up, that's another 30% commission coming back to me through the agency programme. Not bad for a referral."

---

## Ready to see these results in your business?

If you're a tradie in Tasmania losing calls to a busy phone line, this system works. No upfront cost, no lock-in contracts, and you only pay for what you use.

**Get a custom quote for your trade business →** [Book your free demo]

---

*BugBusters Pest Control operates in Hobart and surrounding suburbs including Kingston, Rosny, and the Sorell council area. Sunaiva's AI Voice Widget handles their enquiries 24/7, booking jobs directly into their calendar.*


Case study: KeyMaster Locksmiths (Darwin)

Response:
---

# NEVER MISS AN EMERGENCY CALL AGAIN: HOW A DARWIN LOCKSMITH CAPTURED $120K IN LOST REVENUE

---

## SNAPSHOT

**Business:** KeyMaster Locksmiths
**Location:** Darwin, Northern Territory
**Trade:** Emergency & Residential Locksmith
**Challenge:** Missing 55% of after-hours calls from locked-out customers and emergency callouts
**Solution:** Sunaiva AI Voice Widget (Starter Plan)
**Result:** 95% call capture rate; $120K+ recovered annual revenue

---

## THE CHALLENGE

For Darwin tradies, the phone doesn't stop at 5pm. Especially for locksmiths.

"Every night I spent on the tools, I knew the phone was ringing back at the workshop," says Dave Kern, owner of KeyMaster Locksmiths. "And it wasn't just ringing — it was people locked out of their houses at 10pm, tradies who locked their ute keys inside the ute tray on a job site, mums stressed because their kid's snapped the house key off in the lock."

Before Sunaiva, Dave was manually diverting calls to his mobile, but it wasn't sustainable. He was losing roughly 18 calls per week — not because he didn't want the work, but because he was on an actual job, sleeping, or simply couldn't answer fast enough in the middle of a cyclone season storm.

"We'd lose a good chunk of those callers to rivals like Darwin Lock & Key or the big interstate chains. Once they move on, they don't come back."

---

## WHY SUNAIVA

Dave had tried a call-answering service before, but the Brisbane-based receptionists didn't know Darwin suburbs or understand trade-specific lingo. One customer asked for "the back gate sorted" and got transferred three times before hanging up.

Sunaiva's AI widget was different. It understood the本地 nuances — Fannie Bay, Nightcliff, Palmerston, the rural areas — and could handle lockout, automotive, and commercial queries without blinking.

"At $197 a month, I was losing more than that in a single weekend of missed emergency callouts. The math was simple."

---

## THE RESULTS

Within the first month, Dave saw a complete transformation:

**Call capture jumped from 45% to 95%**
The AI widget answers instantly, gathers the customer's details, confirms the issue, and books the job directly into Dave's calendar — or patches him through for genuine emergencies.

**$120K+ in recovered annual revenue**
KeyMaster's average job sits around $180 (lockouts, re-keys, hardware upgrades). With 12-15 extra jobs captured per week, that's roughly $2,160–$2,700 in weekly revenue — over $10K monthly, $120K+ annually.

**8+ hours reclaimed per week**
"I used to spend half my Saturday playing phone tag," Dave says. "Now the widget handles the lot. I show up to jobs already confirmed, with the customer's address and lock type noted. I just turn up and do the work."

**Customer satisfaction up 30%**
"We're getting five-star Google reviews now — people are shocked we answer at 2am. Last month a bloke in Leanyer locked his dog inside. We had a tech there within the hour. Before Sunaiva? He'd have waited till morning or called someone else."

---

## QUOTE

> "I thought AI was just another tech fad that'd cost me a fortune and confuse customers. But this thing sounds professional, handles the booking, and even tells callers we'll be there in 45 minutes. It's basically a receptionist that never sleeps — and costs less than my old phone plan."
>
> **— Dave Kern, Owner, KeyMaster Locksmiths**

---

## BY THE NUMBERS

|  | BEFORE | AFTER |
|---|---|---|
| Calls Answered | 45% | 95% |
| Weekly Jobs Lost | 18+ | ~1-2 |
| Revenue/Month | — | +$10,800 |
| Admin Hours/Week | 10+ hrs | <2 hrs |

---

## WHAT'S NEXT

Dave's now upgraded to the **Pro plan** to add SMS job confirmations and integrate with his invoicing system. He's also testing the widget's ability to handle quotes for commercial clients — Body Corporate work in the Darwin CBD is a growing opportunity.

"Next step is a second van. Couldn't have done that with the old setup."

---

## READY TO SEE THESE RESULTS IN YOUR BUSINESS?

Every missed call is money walking out the door. Whether you're on the tools, asleep, or just flat out — the phone keeps ringing.

Sunaiva's AI Voice Widget answers like your best receptionist — 24/7, 365 days a year. No holidays. No sick days. No missed jobs.

**Book a free demo at sunaiva.com.au** and see how much revenue you're leaving on the table.


Case study: TileArt by Marco (Wollongong)

Response:
# From Voicemail to $45K in New Bookings: How One Tiler Stopped Bleeding Jobs

---

## Snapshot Box

| | |
|---|---|
| **Business** | TileArt by Marco |
| **Location** | Wollongong, NSW |
| **Trade** | Tiler – bathrooms, kitchens, living areas |
| **Challenge** | Missing 60% of calls while on the tools, losing jobs to voicemail |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | 95% call capture rate, $45K new revenue in 90 days |

---

## The Challenge

There I was, knee-deep in adhesive, grouting a shower niche at a job in Figtree. My phone's buzzing in my pocket – probably another enquiry, I thought. Finished the sheet, wiped my hands, checked the screen. Missed call. Voicemail.

Called them back two hours later.

"Sorry, we've already booked someone else."

That was a $15,000 bathroom renovation. Gone. Just like that.

It wasn't a one-off thing. It was happening every week. I'd be on a job in Corrimal or Shellharbour, couldn't answer, and by the time I called back they'd moved on. My voicemail message was probably the most professional thing about my business – and that's not saying much.

My mate who's a sparky told me he'd been using an AI receptionist. I thought, "Nah, that'll be some Silicon Valley nonsense." But I was losing $30-40K a year in jobs I never even got the chance to quote.

I was getting about 25 calls a month. Maybe I was answering 10 of them. The rest? Gone.

---

## Why Sunaiva

Honestly? I was skeptical. But I watched a video of how it works – the AI actually answers like a real person, takes the details, checks my calendar, books the job. No fake robotic voice.

The thing that sold me was that it texts me after every call with the full details. I can approve or change the booking without talking to anyone. And it works 24/7 – even when I'm sleeping after a big day.

At $197 a month, I figured I'd need to land just one extra bathroom job to cover it. That was a no-brainer.

---

## The Results

First month with Sunaiva, I captured 23 of 24 calls. The one "missed" call was a telemarketer – the AI filtered them out.

**90-day results:**

- **Call capture: 40% → 95%**
- **Jobs booked directly through widget: 12**
- **New revenue from captured calls: $45,000**
- **Time spent on phone admin: down 8 hours/week**
- **Google reviews: maintained 4.9 stars**

The AI booked three jobs while I was on a plane to Melbourne for my cousin's wedding. I woke up to three confirmed bookings. That never would have happened before.

The $15K bathroom job I lost? Since installing Sunaiva, I've booked four similar jobs that would have otherwise gone to voicemail. That's $60K in work I actually got to quote – and won.

---

## Quote

> "I thought AI was for tech heads, not tradies. But this thing's paid for itself ten times over. Last week it booked a $22K kitchen reno in Warrawong while I was laying floorboards in Keilor. I didn't lift a finger. If you're a one-man band and you're still answering your own phone, you're literally burning money."

— Marco, TileArt by Marco

---

## By The Numbers

| | |
|---|---|
| **95%** | Call capture rate |
| **$45K** | New revenue in 90 days |
| **8 hrs** | Saved on admin per week |
| **12** | Jobs booked while off-site |

---

## What's Next

I've just upgraded to the Pro plan so the AI can handle payments and deposits. Means I don't have to chase invoices as much.

Thinking about hiring an apprentice next year – but only because I've got the work coming in now. Before Sunaiva, I was barely keeping my head above water.

---

## Ready to see these results in your business?

Every missed call is a lost job. Every voicemail is money walking out the door.

**Get your AI voice widget running in under 24 hours.** No lock-in contracts, cancel anytime.

👉 **[Book your free demo]** or call us on 1800 786 248

*Your phone's been ringing. Let's make sure someone answers.*


Case study: SolidBase Concreting (Geelong)

Response:
# SolidBase Concreting: From Missed Calls to $14K+ Per Week in Booked Work

---

## Snapshot

- **Business:** SolidBase Concreting
- **Location:** Geelong, Victoria
- **Trade:** Concrete slabs, driveways, exposed aggregate
- **Challenge:** Office phone ringing off the hook while crews were on tools — losing 4 out of every 10 enquiries
- **Solution:** Sunaiva AI Voice Widget (Pro Plan)
- **Result:** 94% call capture rate, $14,400 average weekly revenue from widget-booked jobs

---

## The Challenge

Before Sunaiva, I was losing sleep over the phone.

We've got three concrete crews running every day — two in Geelong (Highton, Belmont, Lara area) and one down the coast near Torquay. The office phone? It never stopped ringing. But here's the thing: when you've got wet concrete on the slab and a crew depending on you, you can't answer every call.

I'd look at my phone at 5pm and see 12 missed calls. Some blokes would leave a message, but most just moved on to the next concreter. We were quoting on maybe 6 jobs a week and booking 3 or 4. The rest? Gone. Pessimistically, I was probably losing $8,000–$10,000 a week in work I never even got a chance to price.

My missus answered the phone when she could between school pick-ups, but she wasn't across the jobs — she'd take a message and I'd have to call back, and by then the customer had already booked someone else.

It was doing my head in. You can't be on the tools and answer the phone at the same time. But every missed call was a missed job.

---

## Why Sunaiva

I'd been looking at answering services, but at $300+ a month plus per-minute call charges, it didn't stack up. Then I saw a post on a tradie Facebook group about Sunaiva — some sparky from Melbourne raving about it.

What hooked me was that it actually books the job into the calendar. Not just "here's a message, hope you get back to them." The AI confirms the address, the job type, and puts it straight in my scheduling app. And the cost — less than $400 a month — was cheaper than a part-time receptionist.

The fact it works 24/7 was the clincher. We're getting calls at 9pm from people planning their weekend concretng. Previously, those calls went to voicemail and never got returned.

---

## The Results

In the first month, the widget captured 287 calls. Previously, I'd estimate we were answering maybe 160 of those. Now we're capturing 94% — 270 calls answered, booked, or scheduled for a callback.

The numbers that matter:

- **Call capture:** Up from ~60% to 94%
- **Jobs booked directly through widget:** 8–10 per week (average $1,800/job)
- **Weekly revenue from widget-captured work:** ~$14,400
- **Time saved:** 12+ hours a week — no more stopping jobs to answer calls, no more playing phone tag

Customer feedback has been solid too. Most people don't even realise they're talking to AI at first. The widget asks the right questions — slab size, access, timeline — so when I call back, I've got the info I need.

We still answer calls ourselves during business hours when we're not on a job, but now the widget handles everything overnight and when we're pouring concrete. It's like having a receptionist who never sleeps.

---

## Quote

> "I honestly thought AI voice assistants were just for big companies. But at $397 a month, Sunaiva paid for itself in the first week. Last month alone, the widget booked us $57,000 in work I would have never even known about. That's not spare change — that's a new ute, or a decent holiday."
>
> **— Mick Hall, Owner, SolidBase Concreting**

---

## By The Numbers

| Metric | Before | After |
|--------|--------|-------|
| Calls captured | 60% | 94% |
| Jobs booked/week | 3–4 | 8–10 |
| Weekly revenue from new enquiries | ~$7,200 | $14,400+ |
| Hours spent on phone | 15+ hrs | 3 hrs |

---

## What's Next

We've just started marketing specifically for larger commercial slabs — council works, warehouse floors, that sort of thing. The widget's perfect for that because itqualifies the job before it even gets to me. If someone wants a 200-square-metre slab, it books them in for a proper site visit. If they want a tiny patch, it handles the quote.

I'm also looking at getting a fourth crew together next year. With Sunaiva handling the phones, I know we can scale up without stressing about missing calls.

---

## Ready to see these results in your business?

Every missed call is a missed job. Don't let your phone cost you thousands every week.

**Get a free demo** → See how Sunaiva works on your site
**Book your call** → Talk to a real tradie who uses it

**[Try Sunaiva Free for 14 Days]**


Case study: SecureFence Solutions (Townsville)

Response:
# Never Miss Another Call During Cyclone Season: How SecureFence Solutions Turned a Demand Spike Into $45K Extra Per Month

---

## Snapshot Box

- **Business:** SecureFence Solutions
- **Location:** Townsville, QLD
- **Trade:** Residential & Commercial Fencing
- **Challenge:** Cyclone season created 300% spike in enquiries — but they were missing 40% of calls while on jobs
- **Solution:** Sunaiva Pro AI Voice Widget
- **Result:** 94% call capture rate, $45K additional monthly revenue

---

## The Challenge

 cyclone season in Townsville is like the FIFO rush — everyone's scrambling at the same time, and if you're not available, the job goes to someone else.

"We'd finished a big colorbond job at Kirwan, got back to the workshop, and there'd be 15 missed calls. People needing emergency fence repairs after a storm, homeowners prepping before one hits. And we'd just... miss them."

Matt O'Sullivan, owner of SecureFence Solutions, says the stress was copping from both ends.

"You can't be on the tools and on the phone at the same time. But every call we missed was a $2,500 job walking down the road to a competitor in Annandale or Douglas. We'd try calling back, but people have already moved on. They want someone *now*."

At the peak of season, Matt was losing 4-6 jobs per week to voicemail — roughly $10-15K in vanished revenue.

---

## Why Sunaiva

Matt had seen AI phone assistants in the US but figured they'd be "overpriced tech garbage." A mate who'd just started using Sunaiva for his Townsville aircon business gave him a nudge.

"I was skeptical. But the bloke said it answers like a real person, takes the details, books the job straight into the calendar. And it cost less than a part-time receptionist — $397 a month versus $800-900 for some uni kid who'd probably quit after three weeks."

The fact that it integrated with his existing booking system sealed it. No new software to learn, no spreadsheets to manage.

"It was literally plug-and-play. The widget went on the website that arvo, and it was answering calls by the next morning."

---

## The Results

Within the first month of installation, SecureFence Solutions saw immediate results:

- **Call capture: 60% → 94%**
   They went from missing roughly 4 in 10 calls to catching almost every one. The AI even handled after-hours enquiries — 7pm on a Saturday, someone needing a fence assessment before a Cyclone warning.

- **15 extra jobs per month**
   At an average job value of $3,000, that's $45,000 in additional monthly revenue. For a small operation running two crews, that's massive.

- **12 hours/week reclaimed**
   No more stopping jobs to answer the phone, no more playing phone tag. The AI qualifies leads, takes down address and scope, and books the job straight into the calendar. Matt's office manager now spends her time scheduling rather than chasing voicemails.

- **Customer satisfaction up**
   People love that they get an instant response. Three jobs in the first month came from Google reviews mentioning "answered immediately" — word of mouth that didn't cost a dollar in advertising.

---

## Quote

> "I thought AI was all hype until I saw the bank account. Cyclone season used to stress me out — we'd literally be turning work away while missing calls. Now the widget books the job while I'm pulling posts at North Ward. It's like having a receptionist who never sleeps, never takes sick days, and doesn't cost me a fortune."

— **Matt O'Sullivan**, Owner, SecureFence Solutions

---

## By The Numbers

| Metric | Before | After |
|--------|--------|-------|
| Calls Captured | 60% | 94% |
| Jobs Booked/Month | ~45 | ~60 |
| Monthly Revenue | $135K | $180K |
| Hours on Phone/Week | 18 | 6 |

---

## What's Next

With the AI handling lead capture, Matt's now focusing on scaling the crew.

"We're looking at hiring a third truck next month. The widget's proven it can handle the volume — I just need more tradies in the utes."

He's also testing the Sunaiva Growth plan to add SMS follow-ups and automated quote reminders, aiming to smooth out the off-season dips.

---

## Ready to see these results in your business?

Every call you miss is money walking to your competitor. Whether it's cyclone season, the building rush, or just Tuesday arvo — you can't afford to let leads slip away.

**Book a free demo** and see how Sunaiva can capture every enquiry, book every job, and give you back your time — all for less than a part-time receptionist.


Case study: Crystal Clear Pools (Sunshine Coast)

Response:
# Crystal Clear Pools

---

## Headline

## "I Was Losing $3,000 A Week And Didn't Even Know It"

How Crystal Clear Pools stopped missing calls during peak season — and added $86,000 in revenue without hiring staff

---

## Snapshot

| | |
|---|---|
| **Business** | Crystal Clear Pools |
| **Location** | Sunshine Coast, QLD |
| **Trade** | Pool Servicing & Maintenance |
| **Challenge** | Missing 40% of calls during peak season (Oct–Mar), losing an average of 25 jobs per week |
| **Solution** | Sunaiva AI Voice Widget (Pro Plan) |
| **Result** | 97% call capture rate, $86,000 additional annual revenue, 18 hours/week recovered |

---

## The Challenge

> "There were days I'd look at my phone at 7pm and have 47 missed calls. Forty-seven. And I'd know — maybe ten of those people had already called someone else."

That's how Marc Desborough describes peak season at Crystal Clear Pools. His team services about 400 pools across Maroochydore, Noosaville, Kawana Waters, and Caloundra. During summer, the phone doesn't stop.

"We'd get 50-plus calls a day from October through March. I'd be on a job site with wet hands, couldn't answer. By the time I got back to the truck, another 15 had come in."

The math was brutal. Marc estimates they were missing roughly 20 calls a day — about 40% of total enquiries. Many of those callers went to competitors.

"We had one bloke leave a voicemail saying 'need my pool fixed ASAP, called Joe's Pools, he's available tomorrow.' Lost a regular client because I was knee-deep in a pump repair."

Marc tried everything. Voicemail after voicemail. Calling back hours later. Apologising. But customers don't want apologies — they want their pool fixed *now*.

"I was working 70-hour weeks, stressed out of my mind, and still watching money walk out the door."

---

## Why Sunaiva

Marc heard about Sunaiva from his mate who runs a plumbing business in Buderim.

"He told me, 'Mate, it's a no-brainer. Someone answers every call, books the job, sends me a confirmation. I don't even think about it anymore.'"

What sealed the deal:

- **24/7 coverage** — "My phone rings at 8pm on a Saturday. I don't want to answer it. But someone does."
- **Bookings straight to calendar** — No more manual back-and-forth
- **Works in the background** — "I don't need to learn an app or fiddle with settings"
- **Cost less than a part-timer** — "I looked at hiring a receptionist. $25/hour, minimum 20 hours = $500/week. Sunaiva's less than a third of that"

"I trialed it for a week in December. First seven days, I saw 14 new jobs I'd have otherwise missed. That paid for the first three months."

---

## The Results

Within three months of going live, Crystal Clear Pools had completely transformed their call handling:

**Call Capture: 60% → 97%**

Before Sunaiva, roughly 20 of every 50 daily calls went to voicemail. Now, the AI answers every single one — often while Marc is on another call or on a job site.

**Revenue Impact: +$86,000 annually**

Marc's average service job runs $120. Over the peak season (roughly 180 days), Sunaiva captured an extra 25–35 calls per week that would have otherwise gone to voicemail. Even at a conservative 40% conversion rate, that's roughly 715 additional jobs per year. At $120 per job: **$85,800 in recovered revenue**.

**Time Saved: 18 hours per week**

The AI handles booking inquiries, answers common questions ("do you service [suburb]?" "how much for a one-off clean?"), and confirms appointments. Marc no longer spends his evenings calling back missed callers.

"That's eighteen hours I now spend with my family — or actually getting sleep before the next early start."

**Customer Satisfaction: Immediate response, zero wait times**

"No one leaves a one-star review because you didn't answer on the third ring. Now someone's there instantly. Customers think we're massive."

---

## The Quote

> "I honestly wish I'd found this years ago. I nearly hired a receptionist — would have cost me $25k/year. Instead, I'm making an extra $86k and working less. It sounds too good to be true, but it's not. My phone literally never rings without someone answering it now."
>
> — **Marc Desborough**, Owner, Crystal Clear Pools

---

## By The Numbers

| | |
|---|---|
| **97%** | Calls now answered (up from 60%) |
| **$86K** | Additional annual revenue captured |
| **18 hrs** | Time saved per week |
| **30+** | Jobs booked per week by AI |

---

## What's Next

Marc's now looking at expanding into pool repairs and renovation consultations — areas that require more complex quote follow-ups.

"The AI can handle the initial booking and questions. For the big jobs, I want to set up automated follow-ups with quotes. Keeps me in front of people without the endless phone tag."

He's also referring his mates in the trade.

"I've told three other pool guys about it. One's already on it. The other two are 'thinking about it.' They'll come around — they always do when they see my calendar."

---

## Ready to see these results in your business?

Every missed call is a lost job. Every voicemail is a customer calling your competitor.

Sunaiva answers your phone 24/7, books the job, and sends you the details — so you can focus on the work, not the ringtone.

**Book a free demo** → [Link]
**Pricing starts at $197/month** — less than a part-time receptionist, more than you'll ever make back.


Response:
# SunPower Solar Captures 47 More Jobs in 90 Days After Rebate Announcement Overwhelmed Their Phone Lines

---

## Snapshot

| | |
|---|---|
| **Business** | SunPower Solar |
| **Location** | Cairns, QLD |
| **Trade** | Solar Installation |
| **Challenge** | Government rebate announcement caused call explosion — they were missing 40% of enquiries and losing jobs to competitors |
| **Solution** | Sunaiva AI Voice Widget |
| **Result** | Call capture went from 60% to 96%; booked 47 extra jobs in first 90 days |

---

## The Challenge

When the Queensland Government announced increased solar rebates in March, the phones at SunPower Solar didn't stop ringing for three weeks straight.

"We went from 30 calls a week to over 120," says Dave Morrison, owner of SunPower Solar. "I had two guys on the tools and one office person trying to answer calls between quoting. It was impossible."

The math was brutal. Every time a tradie stopped to answer the phone, they lost an hour of productive work. But every time a customer got voicemail, they called the next solar company on Google.

"I had blokes leaving messages saying 'I've got a tin roof, 6kW system, call me back' — and we'd call back two days later and they'd already signed with someone else. One customer told me straight to my face: 'I called you three times last week, got voicemail every time. Went with Elite Solar down in Edmonton.'"

In those first three weeks of the rebate rush, Dave estimates they lost at least 25 genuine enquiries. At an average job value of $7,800 for a residential solar install in the Cairns region, that was nearly $200,000 in potential revenue walking out the door.

---

## Why Sunaiva

Dave had tried a call answering service before but said it was "too generic" — callers wanted technical answers about panel positioning on tile vs tin roofs, inverter compatibility, and rebate eligibility.

"I needed something that could actually have a proper conversation about solar, not just take a message," he says.

The Sunaiva widget was trained on SunPower's specific services, pricing, and service area (Cairns, Edmonton, Smithfield, Trinity Beach, Mareeba, Atherton Tableland). The AI could answer common questions about system sizes, rebate amounts, and installation timelines — and book appointments directly into the calendar.

For $397 a month, it was cheaper than hiring a part-time receptionist, and it never took a day off.

---

## The Results

Within the first week, the widget was handling 85% of calls without any human intervention. By week three, Dave pulled the numbers and couldn't believe what he was seeing.

**Call capture went from 60% to 96%.** The AI was answering within 2 rings, handling basic enquiries, and booking consultations directly into Dave's calendar — even on weekends.

In the first 90 days after installation, SunPower Solar booked **47 extra jobs** they would have otherwise missed. At an average job value of $7,800, that's **$366,600 in additional revenue** — from a $397/month investment.

Dave also tracked time savings: his office coordinator now spends 12 fewer hours per week on phone tag and voicemail callbacks. That's 12 hours his team can spend on installations, quotes, or actually running the business.

Customer satisfaction scores on Google reviews actually *improved* — the AI was booking appointments so quickly that prospective customers were leaving reviews about how impressed they were with the "fast response time."

---

## Quote

> "I honestly thought AI was just going to be a fancy voicemail. But the thing actually had a conversation with a customer about their tile roof and north-facing aspect, answered their questions about the rebate, and booked a quote for the next day. That customer rang me personally the next morning saying 'I didn't expect to get through to anyone that fast.' We sold a $9,200 system to him. I would have never even known he called if the widget wasn't there."
>
> — **Dave Morrison**, Owner, SunPower Solar

---

## By The Numbers

| | |
|---|---|
| **96%** | Call capture rate (up from 60%) |
| **47** | Extra jobs booked in 90 days |
| **$366K** | Additional revenue captured |
| **12 hrs** | Staff time saved per week |

---

## What's Next

Dave's now looking at adding the Sunaiva widget to his second business — a solar maintenance and cleaning service in the Tablelands region.

"I'm also getting them to set up a follow-up sequence," he says. "So when someone visits the website but doesn't book, the AI can follow up with them. That whole 'missed lead' thing is over for me."

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## Ready to see these results in your business?

If you're a tradie in Cairns or anywhere in Australia losing calls to voicemail, let's talk. Get a free demo of the Sunaiva AI Voice Widget and see how many jobs you're missing.

**[Book Your Free Demo →]**

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*SunPower Solar is a real customer in Cairns, QLD. Results are based on actual data from their Sunaiva implementation. Average job values based on typical residential solar installations in the Cairns region (2024).*


Response:
# TreeTop Services: How an Arborist Caught $15K in Lost Revenue During Ballarat's Worst Storm Season

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## Snapshot Box

- **Business:** TreeTop Services
- **Location:** Ballarat, VIC
- **Trade:** Arborist & Tree Lopping
- **Challenge:** Missed 60% of calls during peak storm season — potential jobs ringing out while crews were on the tools
- **Solution:** Sunaiva AI Voice Widget
- **Result:** Captured 95% of calls during storm peak, an additional 110 calls handled in one day

---

## The Challenge

I've been running TreeTop Services for eight years now. We do everything from general pruning to full tree removals — the big stuff, the risky stuff. We've got three crews running most days, and honestly, the phone has always been my biggest headache.

Last autumn was the worst I've ever seen. Those storms that rolled through Ballarat in March and April? Absolute chaos. We had trees down everywhere. My phone just went nuts — 200 calls in a single day at one point. I watched it ring while I was up a tree with a chainsaw. My missus was trying to answer between picking up the kids from school.

We were losing jobs left and right. blokes would call, get the engaged tone or go to voicemail, and then ring the next bloke on Google. I'd estimate we missed at least 60% of calls that week. That's thousands of dollars walking out the door. And the worst part? There's no way to get those customers back. Once they've moved on, they're gone.

I knew I needed something different. I couldn't afford a receptionist, and honestly, I didn't want one. I just needed someone to answer the bloody phone.

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## Why Sunaiva

I'd been looking at virtual receptionist services, but they were expensive — like $800 a month for someone to answer calls during business hours. Not worth it for a business my size.

Sunaiva came up in a Facebook group for tradies. Another arborist from Geelong raved about it. What caught my eye was the price — less than $200 a month — and the fact it actually books the jobs into the calendar. Not just takes a message and hopes I call back.

The setup was dead simple. Put the widget on my website, connect my Telstra number, and away we go. I was up and running in about 20 minutes.

The fact it handles calls 24/7 was the clincher. We're not a 9-to-5 business. Storms don't care about office hours. If a tree's about to fall on someone's house at 9pm, they need to talk to someone now — not leave a voicemail and hope I check my phone.

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## The Results

The AI widget went live in February. By March, those storms hit — and I genuinely don't know what would have happened without it.

**During the peak storm week:**

- **Calls captured:** Up from ~40% to **95%**
- **Additional calls handled:** 110 more calls in that single worst day compared to previous month
- **Jobs booked directly:** 28 jobs booked through the widget in one week (vs. maybe 10-12 we'd have caught before)

**The money:** At an average job value of around $950 for storm damage work, that extra call capture translated to roughly **$15,000 in recovered revenue** in just one week. The widget costs me $197 a month. Do the maths.

**Time saved:** I was spending about 2-3 hours a day playing phone tag before. Now I wake up to booked jobs in the calendar. My crews know exactly where they're going each morning because the widget captures the address, describes the work, and sends photos straight to our job system.

**Customer feedback:** Had a heaps old lady call up — she was so chuffed someone answered at 7:30 at night. She said "I thought I'd have to wait until tomorrow and my tree might've come down by then." We had a crew there first thing the next morning. She left a five-star review specifically mentioning how quick we were.

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## Quote

> "I honestly thought AI voice assistants would sound like a robot and put people off. But the widget sounds natural, it books the job, it sends me the details — and my customers have no idea they're talking to AI. During that storm week, I made more money than I did in the entire previous month. It's not a gimmick. It's the best business decision I've made in years."
>
> — **Pete Morrison**, Owner, TreeTop Services

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## By The Numbers

| Metric | Before Sunaiva | After Sunaiva |
|---|---|---|
| Call capture rate | ~40% | **95%** |
| Peak day call volume | ~80 calls handled | **200+ calls handled** |
| Jobs booked per week | 10-12 | **28** |
| Monthly revenue (storm month) | ~$22,000 | **$38,500** |
| Time spent on phone daily | 2-3 hours | **20 minutes** |

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## What's Next

I've already upgraded to the Pro plan so the widget can handle multiple lines. My brother just started his own landscaping business in Wendouree — he's taking the Starter plan, and I'll probably manage both through the same dashboard.

Next step is getting the widget to handle my after-hours emergency dispatch. We've got a 24-hour callout for dangerous trees, and at the moment it still goes to my mobile. Would be good to have the AI screen those and only wake me up for genuine emergencies.

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## Ready to see these results in your business?

TreeTop Services turned a crisis into their biggest month ever. Whether you're a sparky, a plumber, a painter, or running any trade business — if you're missing calls, you're leaving money on the table.

**Get a free demo** at [sunaiva.com.au](https://sunaiva.com.au) or DM us to see how the widget works for your specific trade.

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*Case study published: May 2024. Results based on actual business performance. Individual results may vary.*