# TRO-M06: Customer-facing FAQ about voice quality and reliability
**Area:** Widget.js Telnyx Obfuscation
**Model:** minimax/minimax-m2.5
**Tokens:** 1,753
**Cost:** $0.0018
**Time:** 2083ms
**Timestamp:** 2026-02-16T12:16:49.264426

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# Voice Quality & Reliability FAQ

## 1. What voice quality can I expect from calls made through the widget?

Our widget delivers HD voice quality using wideband audio technology — the same standard used by enterprise phone systems. Most calls will sound crystal clear, comparable to a face-to-face conversation.

The actual quality you experience depends on your internet connection. With a stable broadband connection, you'll get excellent clarity. If you're on a slower connection (e.g., under 1 Mbps), the system automatically adjusts to maintain a reliable connection, though the audio may compress slightly.

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## 2. How reliable is the calling service? What are your uptime guarantees?

We partner with an enterprise telecom backbone that powers some of Australia's largest call centres and business phone systems. This gives you access to carrier-grade reliability without the enterprise price tag.

Our infrastructure maintains **99.9% uptime** across our voice services. That means less than 9 hours of potential downtime per year — and in practice, our uptime consistently runs higher than that. We run redundant servers across multiple data centres, so if one location has an issue, traffic automatically routes to another without you noticing.

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## 3. Will calls drop or disconnect unexpectedly?

Call drops are rare. Our voice infrastructure partner uses intelligent routing to automatically switch to the best available path if there's any degradation in your connection. The system is designed to keep calls connected even through minor network hiccups.

In the unlikely event a call does drop, the widget displays a clear error message so you know what happened. Your customer won't be left hanging on a silent line.

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## 4. What happens if my internet connection is slow or unstable?

The widget is designed to be resilient. It uses adaptive bitrate encoding — essentially, it reads your connection speed in real-time and adjusts audio quality to match. On a shaky connection, you might notice slightly reduced clarity, but the call should stay connected.

If your connection drops entirely, the call ends and the widget notifies you immediately. For the best experience, we recommend:

- A minimum of 0.5 Mbps upload speed per simultaneous call
- A wired ethernet connection over Wi-Fi where possible
- Closing bandwidth-heavy applications (video streaming, large downloads) during calls

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## 5. Which web browsers are supported?

The widget works on all modern browsers:

- **Chrome** (desktop and Android) — recommended for best performance
- **Firefox** (desktop)
- **Safari** (desktop and iOS)
- **Edge** (desktop)

**Not supported:** Internet Explorer, older mobile browsers, or browsers with JavaScript disabled.

For the most reliable experience, we recommend Chrome on desktop. It's the browser our voice infrastructure partner optimises for first.

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## 6. Can I use the widget on mobile devices?

Yes. The widget works on smartphones and tablets through mobile browsers. Your customers can tap to call directly from your website on their phone — no app download required.

On mobile, the call routes through the device's built-in phone dialer rather than through the browser, which actually improves reliability since it uses the cellular network as a backup if Wi-Fi fails.

One thing to note: if your customer is on a mobile data connection, the call uses their data allowance. Most Australian mobile plans have plenty of data, but it's worth keeping in mind if they're on a limited plan.

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## 7. Do I need any special hardware or software to use the widget?

No. The widget runs entirely in the browser — there's nothing to install, no apps to download, and no special equipment needed.

For you (the business owner), you just need:

- The widget installed on your website (we provide the code)
- A modern browser to access your dashboard
- Speakers or headphones to hear customers (a headset is ideal to avoid echo)

For your customers, they just need a web browser and a way to make calls (their phone, or a speaker/mic if using click-to-call).

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## 8. How does the widget handle busy signals or call failures?

If a call fails to connect — whether it's a busy signal, the line rings out, or there's a technical issue — the widget displays a clear error message explaining what happened. You'll see this in your dashboard so you know exactly which calls didn't go through.

Common failure scenarios and how we handle them:

- **Busy signal:** The widget reports "line busy" — you can retry immediately
- **No answer:** The widget reports "no answer" after the standard ring timeout
- **Network failure:** The widget reports the specific error and suggests checking your internet connection
- **Invalid number:** The widget validates Australian phone numbers before attempting the call, catching typos early

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## 9. Is there any latency or delay during calls?

Latency (the delay between speaking and being heard) is typically under 300 milliseconds with our infrastructure — that's fast enough that most people don't notice any delay at all. It's roughly equivalent to the lag on a standard mobile phone call.

Factors that can increase latency:

- Long distances between caller and server (less of an issue in Australia since our data centres are local)
- Wi-Fi congestion or poor-quality internet
- Using satellite internet (not recommended for reliable calling)

For 99% of users on standard broadband, latency won't be perceptible.

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## 10. What happens during a power outage or internet downtime at my business?

If your internet goes down, active calls will drop — there's no way around that since voice calls travel over the internet.

However, the widget gives you options:

- **Call forwarding:** Set up a backup phone number (like your mobile) that calls redirect to if your internet is unavailable
- **Voicemail:** If a call can't connect, customers can leave a voicemail directly through the widget
- **Dashboard alerts:** You can configure notifications so you know immediately if your widget goes offline

We also recommend having a mobile phone as a backup — if the widget is down, you can still take calls on your mobile and update your website message to let customers know.

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*Need help with setup or troubleshooting? Contact our support team — we're here to get your widget running smoothly.*