# OBE-M10: Email footer and legal copy for Australian compliance
**Area:** Customer Onboarding Emails
**Model:** minimax/minimax-m2.5
**Tokens:** 1,003
**Cost:** $0.0010
**Time:** 3367ms
**Timestamp:** 2026-02-16T12:21:52.488903

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# Email Footer & Unsubscribe Confirmation Page

## 1. Email Footer

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**Sunaiva Pty Ltd**
ABN: [XX XXX XXX XXX]
[Physical Address Line 1]
[Suburb, State, Postcode]

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You're receiving this email because you're a customer, partner, or subscriber of Sunaiva Talking Widget.

[Unsubscribe] from all Sunaiva emails · [Manage preferences]

[Privacy Policy] · [Contact Support]

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**Sunaiva Talking Widget**
AI voice receptionist for tradie businesses

sunaiva.com.au
Support: support@sunaiva.com.au
[City], Australia

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> **Compliance note:** Replace bracketed placeholders with actual details. The ABN format is XX XXX XXX XXX (11 digits). Physical address must be a valid Australian postal address — a PO Box is generally insufficient under Spam Act guidelines; best practice is a street address or registered business address.

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## 2. Unsubscribe Confirmation Page

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### You're unsubscribed

Thanks — you've been removed from the Sunaiva email list.

**What happens next:**

- You'll stop receiving marketing and promotional emails within 5 business days
- Transactional emails (account notifications, invoices, important service updates) will still come through — these are required to keep your account running
- Your data remains secure. We won't sell it. See our [Privacy Policy] for details

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**Need to tweak what you get?**

Rather than unsubscribe entirely, you can [manage your preferences] — choose which emails you want (product updates, tips for tradies, offers, etc.).

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**Something wrong?**

If you got here by mistake or you're still getting emails after 5 business days, we're on it. Contact our support team:

support@sunaiva.com.au

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Back to [sunaiva.com.au]

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> **Implementation notes:**
>
> - **Timing commitment:** Spam Act requires unsubscribe requests be honoured within 5 business days. Ensure your ESP (email service provider) processes this automatically.
> - **Transactional exclusion:** Clearly distinguish transactional/emails (account-related, billing) from commercial messages. Subscribers can opt out of commercial messages but must receive transactional emails — you can't offer "unsubscribe from all" as the only option if you send both types.
> - **Manage preferences link:** Including a preference centre link (rather than just full unsubscribe) reduces list churn and keeps you compliant while respecting subscriber choice.
> - **Double opt-out confirmation:** Best practice is to confirm unsubscribe with a click, not just a link — this page serves that purpose and catches accidental clicks.