# OBE-M03: First week tips email — getting the most value
**Area:** Customer Onboarding Emails
**Model:** minimax/minimax-m2.5
**Tokens:** 1,231
**Cost:** $0.0012
**Time:** 3864ms
**Timestamp:** 2026-02-16T12:21:56.550525

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# Day 3 Email — First Week Tips

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**Subject:** Day 3: Time to fine-tune your Sunaiva

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Hey [First Name],

Three days in. By now your AI's taken a few calls — let's make sure you're getting maximum value from every one.

**1. Review your call transcripts**
Every call is logged and transcribed in your dashboard. Check these daily, especially this first week. Look for:

- Questions the AI nailed (so you know what's working)
- Moments callers wanted a human (add those answers to your knowledge base)
- Leads flagged for follow-up (don't let these sit)

*Pro tip from tradies: "Ten minutes each morning over coffee. Keeps me in the loop on what came in overnight." — Dave, electrician in Melbourne*

**2. Set up lead notifications**
Want to know the moment a hot lead comes through? Enable SMS or email alerts in your settings. Most tradies keep these on so they can call back while the job is top of mind.

**3. Customise the AI's personality**
The AI already knows your trade, but you can tweak its voice and tone in settings. Want it warmer and chatty? More professional and direct? It's your call — match it to how you want your business to sound.

**4. Connect to your CRM**
Using Jobber, Tradify, or ServiceM8? Connect it in a few clicks. Leads flow straight into your existing system — no double-handling.

**Quick win today:** Add 5-10 common questions your AI should answer. Things like "Do you do after-hours?" or "When can you get here?" The more you teach it, the smarter it gets.

That's it for today. Small tweaks, big results.

Cheers,
The Sunaiva Team

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**Word count:** 318