# OBE-M02: Setup guide email — step-by-step widget installation
**Area:** Customer Onboarding Emails
**Model:** minimax/minimax-m2.5
**Tokens:** 911
**Cost:** $0.0009
**Time:** 3158ms
**Timestamp:** 2026-02-16T12:21:50.814486

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# Day 1 Setup Guide — Sunaiva Talking Widget

Alright, let's get your widget live. This takes about 10 minutes. Follow these steps and you'll be taking calls by lunch.

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**Step 1: Copy your embed code**

Log into your Sunaiva dashboard. You'll find your unique embed code in the **Installation** tab — it looks like this:

```
<script src="https://widget.sunaiva.com.au/embed.js" data-id="YOUR-ID"></script>
```

Click **Copy Code**. That's it for now.

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**Step 2: Add it to your website**

How you do this depends on your website platform:

- **WordPress:** Install the Insert Headers and Footers plugin. Paste the code into the Header section.
- **Wix/Squarespace:** Go to Settings → Advanced → Header Code.
- **Custom site:** Paste it just before the closing </body> tag on every page you want the widget to appear on.

Save and publish. The widget will appear in the bottom-right corner of your site.

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**Step 3: Set your business hours**

Back in your Sunaiva dashboard, go to **Settings → Business Hours**. Add the hours you want the widget active. Outside these hours, callers get your after-hours message instead.

Tip: Match your actual operating hours. If you're a one-person show who knocks off at 4 pm, set that. The widget only answers when you say it should.

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**Step 4: Record your greeting**

Go to **Voice Settings → Greeting**. Hit **Record** and speak naturally — something like:

*"Thanks for calling [Your Business]. [Your Name] here. We're currently on a job, but we'll call you back within [X] minutes. Leave your name, number, and what you need."*

Keep it under 30 seconds. You can re-record anytime.

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**Step 5: Test it**

Open your website on your phone. Click the widget, leave a test message, and check your email/SMS for the notification. If it works, you're live.

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**Troubleshooting**

- *Widget not showing?* Clear your browser cache or test in an incognito window.
- *Calls not coming through?* Double-check your phone number in **Settings → Notifications**.
- *Wrong greeting playing?* Make sure your business hours are set correctly — the widget plays different messages for open vs. closed hours.

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Need a hand? Hit reply or email support@sunaiva.com.au — we're here during business hours AEST.

Time to start capturing those leads. Let's go.