# MRT-M04: Bug report template for mobile issues
**Area:** Mobile-Responsive Testing
**Model:** minimax/minimax-m2.5
**Tokens:** 1,538
**Cost:** $0.0015
**Time:** 1975ms
**Timestamp:** 2026-02-16T12:16:46.792115

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# Bug Report Template – Mobile Widget Issues

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## 🐛 Sunaiva Talking Widget – Mobile Bug Report

Use this template to report any issues with the widget on mobile devices. Complete all required fields. Incomplete reports will be delayed.

**Priority Levels:**

- **P1 – Critical**: Widget not loading, crash, call functionality broken
- **P2 – High**: Audio issues, UI broken, significant feature impaired
- **P3 – Medium**: Minor visual glitch, slow performance
- **P4 – Low**: Cosmetic issue, suggestion

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## 1. Contact Details

| Field | Your Response |
|---|---|
| **Your Name** | |
| **Business Name** | |
| **Email Address** | |
| **Are you an agency partner?** | ☐ Yes  ☐ No |

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## 2. Device Information – Required

Provide exact details. This is critical for reproduction.

| Field | Your Response |
|---|---|
| **Device Make & Model** | (e.g., iPhone 14 Pro, Samsung Galaxy S23) |
| **Operating System** | (e.g., iOS 17.3, Android 14) |
| **Browser Used** | (e.g., Safari 17.3, Chrome 120) |
| **Browser Version** | (Check: Settings → About → Version) |
| **Viewport Size** | (Width × Height in pixels – e.g., 390 × 844) |
| **Screen Orientation** | ☐ Portrait  ☐ Landscape |

**How to find viewport size:**

- iPhone: Settings → Display & Brightness → Display Zoom (or use a viewport testing tool)
- Android: Chrome → ⋮ → Developer Tools → Device Metrics

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## 3. Network Condition – Required

| Field | Your Response |
|---|---|
| **Connection Type** | ☐ WiFi  ☐ Mobile Data (4G/5G)  ☐ Slow 3G  ☐ Not sure |
| **Signal Strength** | ☐ Excellent  ☐ Good  ☐ Fair  ☐ Poor |
| **VPN Active?** | ☐ Yes  ☐ No |
| **Are other devices on the same network working normally?** | ☐ Yes  ☐ No  ☐ Don't know |

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## 4. Steps to Reproduce – Required

Number each step. Be specific. Include exact words, buttons tapped, or URLs visited.

1. 
2. 
3. 
4. 
5. 

**How many times have you reproduced this issue?**

- ☐ Once
- ☐ 2–3 times
- ☐ More than 3 times
- ☐ Always happens

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## 5. Expected vs Actual Behavior – Required

| | Description |
|---|---|
| **What should happen?** | |
| **What actually happened?** | |
| **Did any error messages appear?** | ☐ Yes  ☐ No  ☐ Not sure |
| **If yes, what did the message say?** | (Copy exact wording) |

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## 6. Visual Evidence – Required

You **must** provide at least one of the following:

### Option A: Screenshot

- Take a screenshot of the issue
- Include the browser address bar showing the URL
- Mark or annotate the problem area if helpful

### Option B: Screen Recording

- Record a 15–30 second video showing:
  1. The issue occurring
  2. Your steps to reproduce it
- Save as MP4 or MOV

### Option C: Console Logs (Advanced)

If you know how to access browser developer tools:

1. Open the page with the widget
2. Go to Developer Tools → Console
3. Copy all red/orange error messages
4. Paste below:

```
[Paste console errors here]
```

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## 7. Widget Details

| Field | Your Response |
|---|---|
| **Widget Version** | (Check widget settings or footer) |
| **Widget Placement** | ☐ Website footer  ☐ Landing page  ☐ Other: |
| **Widget Type** | ☐ Voice only  ☐ Voice + Chat  ☐ Not sure |
| **Is the issue happening on other devices/browsers?** | ☐ Yes – specify:  ☐ No  ☐ Don't know |

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## 8. Additional Context

Anything else that might help us diagnose the issue:

- ☐ Issue started after a recent update
- ☐ Issue started after changing website/hosting
- ☐ Issue happens only on first load, works after refresh
- ☐ Issue happens only after being on the page for a while
- ☐ Other:

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## 9. Submission

**By submitting this report, you confirm the information is accurate and you own the rights to the media provided.**

Send completed report to: **support@sunaiva.com.au**

Subject line: **[MOBILE BUG] [P1/P2/P3/P4] – [Brief one-line description]**

Example: `[MOBILE BUG] [P2] – Widget button not clickable on iPhone 14`

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### Internal Use Only

| Field | Entry |
|---|---|
| **Ticket Number** | |
| **Date Received** | |
| **Assigned To** | |
| **Status** | ☐ New  ☐ Investigating  ☐ Fixing  ☐ Testing  ☐ Resolved  ☐ Closed |
| **Fix Version** | |

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**End of Template**

*Last updated: January 2025 | Sunaiva Product Team*