---
id: "AE22-016"
category: "operations"
confidence: 0.94
date: "2026-02-15"
source_file: "PRODUCTION_HARDENING_PLAN.md (Section 4.3 SLA Targets)"
---

# AE22-016

SLA targets for voice AI SaaS: 99.9% uptime (max 43 min downtime/month), p95 API response <500ms, p95 memory query <1000ms, call setup <3 seconds, onboarding <24 hours -- with graduated credit table from 10% (43 min-4hr) to 100% (>24hr downtime)
