All right, here we go. Today, I'm going
to show you how businesses are using AI
to answer every single call and message,
even at two in the morning. This thing
books appointments while you're
sleeping. It never takes a day off. And
the craziest part, it costs less than
hiring one part-time employee. I'm going
to walk you through exactly how it
works, show you the actual tool doing
its thing, and by the end of this,
you'll see why this might be the biggest
shift in how small businesses operate.
Hey there. So, if it wasn't already
obvious, I'm Nick Ponty's AI avatar.
While The Real Nick is busy helping
businesses with Minina Marketing,
Hawaii's fastest growing marketing
agency, I'm here dropping the latest AI
hacks, tools, and money-making
strategies. The Real Nick reads every
single comment on these videos. So, make
sure you comment below. And listen, if
you're serious about landing some AI
subscription-based customers, grab my
four-part AI fasttrack training that I
am currently offering for free. The
links in the description. All right, now
let's get into it. So, here's the deal.
Most small businesses are bleeding money
and they don't even know it. Every
missed call is a lost customer. Every
text that sits unanswered for three
hours means someone else got that sale.
And here's the thing that blows my mind.
The average business misses about 40% of
their calls. 40%. That's almost half of
your potential customers going straight
to your competition because nobody
picked up the phone. Think about this.
You're a plumber. Someone's toilet is
overflowing at 9:00 p.m. They call you.
No answer. They call the next plumber.
That guy picks up. Guess who gets the
job? Not you. This happens over and
over, nights, weekends, lunch breaks.
So, what if there was a way to answer
every single call, every text, every
Instagram DM, every Facebook message
automatically, and not just answer them,
actually have real conversations,
qualify the lead, book the appointment,
all of it. This is where High Level's
new AI updates come in. Voice AI and
conversation AI that actually sound
human and can handle complex
conversations. High Level just dropped
massive updates. Voice AI that takes
inbound and outbound calls. conversation
AI that handles texts, Instagram DMs,
Facebook messages, even Tik Tok DMs.
These AI agents book appointments into
your calendar, send confirmations,
handle reschedules, and follow up. The
numbers are crazy. Over 500,000 AI
agents created, almost 5 million
completed calls, over 20,000
appointments booked just from Voice AI,
growing 73% month overmonth. Let me
break this down. Voice AI handles phone
calls. Someone calls, AI picks up,
sounds like a real person, asks
questions, books them. Done.
Conversation AI handles everything.
Textbased. Someone fills out a form at 2
a.m. AI responds in under a minute.
Instagram DM. AI responds. Facebook
message. AI responds. It's like having a
receptionist that works every single
hour. You can train these AI agents on
your specific business. Feed it your
services, pricing, availability, how you
talk to customers. It's customized to
you. They increased the prompt length
from 2,000 to 4,000 words for voice AI.
For conversation AI, it went up to
15,000 words. Way more information, so
it handles complex situations. The AI
handles multiple calendars, three
service providers. It knows who's
available and books the right calendar.
It sends images and voice notes. It does
smart auto follow-ups. Someone ghosts
you. AI waits a day and reaches back
out. Quick story. I used to work
full-time as a mechanic, hands covered
in grease every day, trading hours for
dollars. Then I started learning about
AI automation marketing systems. I
realized I could help businesses use
this to grow while building my own
income online. Now I'm running minor
marketing and teaching thousands. Tools
like Highle made that possible. Here's
where people mess up. They think they
need to automate everything. Wrong. The
goal [snorts] is to catch every
opportunity and hand off qualified ones
to your team. AI handles repetitive
stuff. Your team focuses on service and
closing deals. If you're finding this
valuable, make sure to smash that like
button and subscribe. The real Nick
Ponti reads every comment on these
videos, so drop a comment below. And
hey, if you're serious about taking your
business to the next level with AI, grab
my four-part AI FastTrack training that
I'm currently offering for free. It also
includes an exclusive link to try out
the AI software I use in my business for
30 days free. The links in the
description. Let's talk about what this
looks like in the real world. Home
service businesses, plumbers, HVAC
companies, electricians, roofers. These
guys live and die by phone calls.
They're out in the field all day. Can't
answer their phone while on a ladder or
under a sink. Voice AI solves that
instantly. Every call gets answered.
Medical and dental offices, they spend
so much on front desk staff just to
answer phones and book appointments.
When it gets busy, calls go to
voicemail. With AI handling the basic
appointment booking, the front desk can
focus on patient care. Real estate
agents. You're showing a house. Phone
rings, can't answer. That lead calls
three other agents. Voice AI picks up,
qualifies them, books a showing. New
client while working with another
client. Auto repair shops. Someone's car
breaks down. They call at 7:00 p.m.
You're closed. AI answers. Books them
for first thing tomorrow morning.
They're not calling 10 other shops
because you were first to respond. Now,
let's talk about the money side. Highle
just changed their pricing, and it's
actually better. Voice AI used to have
all these extra fees. Now, it's just 6
cents per minute plus token costs. until
December. They're waving the permanent
fee completely. Just token costs. Test
this for basically nothing. Conversation
AI is going to token cost only starting
in November. Agent Studio, which lets
you build custom AI agents that can do
pretty much anything, also token cost
only. More affordable while adding more
features. Here's the kicker. A bunch of
their AI tools are now completely free.
Workflow AI free. Email builder AI free.
Funnel and website AI free.
knowledgebased AI free custom objects
free on all plans that used to cost
almost 300 bucks a month. If you're
running an agency or offering services
to local businesses, you can now build
these AI systems for clients at a
fraction of what it used to cost. Your
margins just got way better. Let me show
you how to think about this as a
service. Package this as a complete AI
appointment booking system. You set up
their voice AI agent, train it on their
business, set up conversation AI for
texts and social media messages, connect
it to their calendar, build out some
automated follow-up workflows, the whole
thing. What could you charge for that?
Setup fee of $3 to $5,000. Monthly
management of a,000 to $2,000. You're
barely spending anything on the actual
software costs. The value you're
providing is massive. You're helping
them capture way more leads and book way
more appointments. The ROI for them is
obvious. Here's a real example. You've
got a client who's a dentist. They're
currently missing 30 calls a week.
That's 120 missed calls a month. If 20%
of those calls would have booked an
appointment, that's 24 appointments
they're losing every month. Average
appointment is worth $200. That's $4,800
in lost revenue every month. You charge
them 1,500 a month to solve that
problem. No-brainer for them. The cool
thing is this scales. You're not trading
time for money once you've got it set
up. The AI runs itself. You just monitor
performance and make tweaks when needed.
You could be managing 10, 20, 30 of
these clients without needing a massive
team. Now, let's talk about mistakes
people make with this. Biggest one is
over complicating it. You don't need to
automate every single thing on day one.
Start simple. Get the AI answering calls
and booking appointments. Once that's
running smooth, add more features.
Another mistake is not training the AI
properly. Give it good information about
your business, how you talk to
customers, common questions people ask,
your pricing, your services. The more
detailed you are upfront, the better it
performs. Here's something else that's
huge. Highlevel now supports multiple AI
models. GPT4, GPT5, Claude 4, Gemini
2.5. Different models are better at
different things. Some are faster, some
are better at complex reasoning, some
are cheaper. Pick the right model for
the job. They also just launched voice
AI outbound calling. You can have the AI
make calls to confirm appointments,
follow up with leads who didn't book, do
customer satisfaction surveys. It's not
just reactive anymore. It's proactive.
And Tik Tok integration just went live.
Conversation AI responds to Tik Tok DMs
and comments. If you've got clients
getting traction on Tik Tok, but can't
keep up with all the messages, this is a
gamecher. The opportunity right now is
to be the person who helps businesses
implement this. You don't need to be a
tech genius. Just understand how it
works and be able to set it up for
people who don't have the time or
knowledge. That's a valuable service.
Businesses will pay good money for it.
Here's what I do starting today. Pick a
niche. Plumbers. Go find 20 plumbing
companies in your area. Call them. Ask
them how many calls they're missing each
week. Tell them you can solve that
problem with an AI system. Charge three
grand for setup and a,000 a month to
manage it. Even if only one of those 20
say yes, you just created an extra
$1,000 in monthly recurring revenue.
Once you've got a few clients and you
know the system works, scale it. Find
more plumbers in other cities. expand to
other home service businesses,
electricians, roofers, window
installation. The process is the same
across all of them. You're just copying
what works. Now, if you want to go even
deeper on this, learn how to actually
land these high-paying AI clients and
build this into a real business, I've
got something for you. My four-part AI
FastTrack training breaks down exactly
how to do this step by step. I'm
offering it completely free right now.
You also get access to a free 30-day
trial of the best AI software tool that
I use. The link is in the description
and pinned in the comments. Look, the
bottom line is this. AI is changing how
businesses operate. The ones that adapt
are going to win. The ones that ignore
it are going to struggle. If you
position yourself as the person who
helps businesses make this transition,
you're going to do very well. This isn't
some future thing. It's happening right
now. The tools are here. The demand is
massive. You just got to take action.
All right, that's it for this one. Make
sure you drop a comment below and let me
know what you think. Are you going to
try offering this as a service? What
niche are you going to go after? The
real Nick reads every single comment, so
don't be shy. Hit that like button.
Subscribe if you haven't already. And
I'll see you in the next one.