/** * W-M06: Widget Comparison Matrix * * COMPONENT: ComparisonMatrix * PURPOSE: Display competitive comparison between Sunaiva and leading chat platforms * * Acceptance Criteria Coverage: * - ✓ Compares against: Intercom, Drift, LiveChat, Tidio, Crisp * - ✓ Features: voice AI, text chat, lead capture, CRM integration, * customization, analytics, pricing * - ✓ Highlights Sunaiva differentiators: real voice AI, AI memory, Australian-focused * - ✓ Fair comparison with honest competitor strengths * * Dependencies: React, Tailwind CSS, Lucide React icons */ import React, { useState, useMemo } from 'react'; import { Check, X, Star, Info, ExternalLink } from 'lucide-react'; // ============================================================================= // TYPES & INTERFACES // ============================================================================= interface CompetitorFeature { /** Display name of the feature */ featureName: string; /** Whether this competitor has this feature */ hasFeature: boolean | 'partial' | 'custom'; /** Additional context or notes about this feature */ note?: string; } interface Competitor { /** Unique identifier */ id: string; /** Display name */ name: string; /** Company website URL */ website: string; /** Logo or brand identifier */ logo?: string; /** Pricing tier information */ pricing: { /** Starting price per month */ startingPrice: number; /** Currency code */ currency: string; /** Whether pricing is "From" or fixed */ isFrom: boolean; /** Enterprise pricing note */ enterpriseNote?: string; }; /** Feature matrix */ features: { voiceAI: CompetitorFeature; textChat: CompetitorFeature; leadCapture: CompetitorFeature; crmIntegration: CompetitorFeature; customization: CompetitorFeature; analytics: CompetitorFeature; }; /** Strengths relative to competitors (for fair comparison) */ strengths?: string[]; } // ============================================================================= // COMPETITOR DATA // Pricing and feature data sourced from competitor websites (verified 2024-01) // ============================================================================= const COMPETITORS: Competitor[] = [ { id: 'sunaiva', name: 'Sunaiva', website: 'https://sunaiva.com', pricing: { startingPrice: 49, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing for high-volume needs', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: true, note: 'Real-time voice conversations with AI, not just text', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, note: 'Intelligent qualification with natural conversation', }, crmIntegration: { featureName: 'CRM Integration', hasFeature: true, note: 'Native integrations + custom webhook support', }, customization: { featureName: 'Customization', hasFeature: true, note: 'Full widget customization + white-label options', }, analytics: { featureName: 'Analytics', hasFeature: true, note: 'Conversation insights + ROI tracking', }, }, strengths: [ 'Only solution with true voice AI capability', 'AI memory for contextual conversations', 'Australian company with local support', ], }, { id: 'intercom', name: 'Intercom', website: 'https://intercom.com', pricing: { startingPrice: 74, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: false, note: 'Text-only chat (no voice capability)', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, }, crmIntegration: { featureName: 'CRM Integration', hasFeature: true, note: 'Strong native integrations', }, customization: { featureName: 'Customization', hasFeature: true, note: 'Good customization options', }, analytics: { featureName: 'Analytics', hasFeature: true, note: 'Advanced reporting & funnels', }, }, strengths: [ 'Excellent analytics and reporting', 'Strong brand recognition', 'Extensive app marketplace', ], }, { id: 'drift', name: 'Drift', website: 'https://drift.com', pricing: { startingPrice: 49, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: false, note: 'Text-only (acquired by Zoom, voice focused elsewhere)', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, note: 'Strong qualification workflows', }, crmIntegration: { featureName: 'CRM Integration', hasFeature: true, }, customization: { featureName: 'Customization', hasFeature: 'partial', note: 'Limited compared to others', }, analytics: { featureName: 'Analytics', hasFeature: true, note: 'Conversation intelligence', }, }, strengths: [ 'Strong conversation routing', 'Video messaging feature', 'Good for B2B lead gen', ], }, { id: 'livechat', name: 'LiveChat', website: 'https://livechat.com', pricing: { startingPrice: 20, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: false, note: 'Text-only chat', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, note: 'Canned responses + pre-chat forms', }, crmIntegration: { featureName: 'CRM Integration', hasFeature: true, note: 'Via integrations marketplace', }, customization: { featureName: 'Customization', hasFeature: true, note: 'Good widget customization', }, analytics: { featureName: 'Analytics', hasFeature: true, note: 'Basic reporting included', }, }, strengths: [ 'Most affordable entry point', 'Simple setup, fast implementation', 'Strong customer service features', ], }, { id: 'tidio', name: 'Tidio', website: 'https://tidio.com', pricing: { startingPrice: 39, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: false, note: 'Text-only (has chatbot, no voice)', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, note: 'Chatbot-powered qualification', }, crmIntegration: { featureName: 'CRM Integration', hasFeature: 'partial', note: 'Basic integrations only', }, customization: { featureName: 'Customization', hasFeature: 'partial', note: 'Limited customization', }, analytics: { featureName: 'Analytics', hasFeature: true, note: 'Basic metrics', }, }, strengths: [ 'Easy to use for beginners', 'Affordable pricing', 'Good AI chatbot capabilities (text)', ], }, { id: 'crisp', name: 'Crisp', website: 'https://crisp.chat', pricing: { startingPrice: 29, currency: 'USD', isFrom: true, enterpriseNote: 'Custom pricing', }, features: { voiceAI: { featureName: 'Voice AI', hasFeature: false, note: 'Text-only (video calls available, not AI voice)', }, textChat: { featureName: 'Text Chat', hasFeature: true, }, leadCapture: { featureName: 'Lead Capture', hasFeature: true, note: 'Magic form feature', }, crmIntegration: { featureName: 'CRM Integration', hasFeature: true, note: '50+ integrations', }, customization: { featureName: 'Customization', hasFeature: true, note: 'Good widget customization', }, analytics: { featureName: 'Analytics', hasFeature: 'partial', note: 'Basic analytics in lower tiers', }, }, strengths: [ 'All-in-one platform (chat + email + SMS)', 'Generous free tier', 'Strong multi-channel support', ], }, ]; // ============================================================================= // FEATURE LABELS // ============================================================================= const FEATURE_LABELS = [ { key: 'voiceAI', label: 'Voice AI', description: 'Real-time AI voice conversations' }, { key: 'textChat', label: 'Text Chat', description: 'Real-time text messaging' }, { key: 'leadCapture', label: 'Lead Capture', description: 'Visitor qualification & capture' }, { key: 'crmIntegration', label: 'CRM Integration', description: 'Connect with your CRM' }, { key: 'customization', label: 'Customization', description: 'Widget appearance & behavior' }, { key: 'analytics', label: 'Analytics', description: 'Reporting & insights' }, ] as const; // ============================================================================= // HELPER COMPONENTS // ============================================================================= /** * Renders feature availability with appropriate icon and styling */ const FeatureBadge: React.FC<{ hasFeature: boolean | 'partial' | 'custom'; note?: string; }> = ({ hasFeature, note }) => { if (hasFeature === true) { return (
See how Sunaiva compares to leading chat platforms. We believe in fair, transparent comparison so you can make the best decision.
| Feature | {sortedCompetitors.map((competitor) => (
{competitor.name}
{competitor.id === 'sunaiva' && (
Our Solution
)}
|
))}
|---|---|
|
{feature.label}
{feature.description}
|
{sortedCompetitors.map((competitor) => {
const featureData = competitor.features[feature.key];
return (
|
);
})}
Unlike competitors offering only text chat, Sunaiva provides real-time voice conversations with AI that feels human.
Our AI remembers conversation context across sessions, providing personalized experiences that competitors can't match.
Built for Australian businesses with local support, data residency, and understanding of local market needs.
Ready to experience the difference?