statement: ElevenLabs is the primary TTS provider for Genesis voice agents due to superior naturalness and Australian accent quality.

source: Provider Selection


statement: Character quota must be monitored proactively - exhausted credits cause silent failures with no error messages in VAPI.

source: Reliability Lesson


statement: eleven_turbo_v2_5 model provides the optimal balance of quality, speed (<300ms latency), and cost for real-time voice agents.

source: Performance Optimization


statement: Voice stability should be set to 0.5 and similarityBoost to 0.7-0.75 for natural-sounding agent voices.

source: Voice Tuning


statement: Voice cloning requires minimum 30 seconds of clean audio - use professional recordings for client-specific voices.

source: Custom Voice Requirement


statement: API key rotation should occur every 90 days as a security best practice for production deployments.

source: Security Protocol


statement: Pre-cache common phrases ('G'day', 'No worries', 'Thanks for calling') to reduce first-response latency.

source: Latency Optimization


statement: Always check subscription status before launching new campaigns to prevent mid-conversation failures.

source: Operational Reliability