# VOICE AI MASTERY PRD
## Complete Voice AI Platform Domination

## Vision
AIVA masters all voice AI platforms - GHL native, Gemini Live, VoiceAIWrapper, Vapi, Telnyx - enabling rapid deployment of voice products.

## Stories

### Story 1: GHL Native Voice AI Deep Dive
**As** AIVA
**I need to** completely master GHL native voice features
**So that** I can build voice agents in GHL

**Acceptance Criteria:**
- Document all voice agent settings
- Map call flow capabilities
- Understand voice options
- Document integration points
- Create GHL voice cheat sheet

### Story 2: GHL Voice Agent Builder Workflow
**As** AIVA
**I need to** create browser workflow for voice agent building
**So that** I can automate agent creation

**Acceptance Criteria:**
- Step-by-step navigation documented
- Settings configuration workflow
- Call flow setup workflow
- Testing workflow
- Activation workflow

### Story 3: Gemini Live Integration Research
**As** AIVA
**I need to** research Gemini Live voice capabilities
**So that** I can leverage Google's voice AI

**Acceptance Criteria:**
- API documentation review
- Capability mapping
- Latency analysis
- Cost assessment
- Integration feasibility

### Story 4: Gemini Live Implementation
**As** AIVA
**I need to** implement Gemini Live integration
**So that** I have alternative voice capability

**Acceptance Criteria:**
- Client implementation
- Voice handling pipeline
- Conversation state management
- Error handling
- Test harness

### Story 5: VoiceAIWrapper Platform Research
**As** AIVA
**I need to** research VoiceAIWrapper capabilities
**So that** I understand this platform option

**Acceptance Criteria:**
- Platform documentation review
- Feature mapping
- Pricing analysis
- API documentation
- Use case identification

### Story 6: VoiceAIWrapper Implementation
**As** AIVA
**I need to** implement VoiceAIWrapper integration
**So that** I can use this platform

**Acceptance Criteria:**
- API client implementation
- Voice agent configuration
- Call handling
- Webhook integration
- Testing framework

### Story 7: Vapi Platform Deep Dive
**As** AIVA
**I need to** completely master Vapi platform
**So that** I have enterprise voice capability

**Acceptance Criteria:**
- Complete documentation review
- All features mapped
- Assistant configuration mastery
- Phone number management
- Analytics understanding

### Story 8: Vapi Implementation
**As** AIVA
**I need to** implement Vapi integration for Genesis
**So that** Vapi is available for products

**Acceptance Criteria:**
- E:\genesis-system\core\voice\vapi_client.py
- Assistant creation
- Call handling
- Webhook processing
- Tool/function integration

### Story 9: Telnyx Voice Research
**As** AIVA
**I need to** research Telnyx voice capabilities
**So that** I understand telephony options

**Acceptance Criteria:**
- Platform documentation
- Voice API capabilities
- Pricing analysis
- SIP integration options
- Reliability assessment

### Story 10: Telnyx Implementation
**As** AIVA
**I need to** implement Telnyx integration
**So that** I have telephony capability

**Acceptance Criteria:**
- Telnyx API client
- Call management
- Number provisioning
- IVR capabilities
- Recording handling

### Story 11: Voice Platform Comparison Matrix
**As** AIVA
**I need to** create comprehensive voice platform comparison
**So that** I choose optimal platform per use case

**Acceptance Criteria:**
- Feature comparison
- Pricing comparison
- Latency comparison
- Quality comparison
- Best use cases per platform

### Story 12: Voice Agent Design Patterns
**As** AIVA
**I need to** document voice agent design patterns
**So that** I build effective agents

**Acceptance Criteria:**
- Conversation flow patterns
- Error handling patterns
- Handoff patterns
- Confirmation patterns
- Multi-turn patterns

### Story 13: Voice Agent Template - Receptionist
**As** AIVA
**I need to** create receptionist voice agent template
**So that** I can rapidly deploy

**Acceptance Criteria:**
- Greeting flow
- Call routing logic
- Message taking
- Transfer handling
- After-hours flow

### Story 14: Voice Agent Template - Appointment Booking
**As** AIVA
**I need to** create appointment booking voice template
**So that** I can rapidly deploy

**Acceptance Criteria:**
- Availability checking
- Date/time handling
- Confirmation flow
- Rescheduling flow
- Reminder setup

### Story 15: Voice Agent Template - Customer Service
**As** AIVA
**I need to** create customer service voice template
**So that** I can rapidly deploy

**Acceptance Criteria:**
- Issue identification
- FAQ handling
- Escalation flow
- Ticket creation
- Follow-up scheduling

### Story 16: Voice Agent Template - Lead Qualification
**As** AIVA
**I need to** create lead qualification voice template
**So that** I can rapidly deploy

**Acceptance Criteria:**
- Discovery questions
- Scoring logic
- Qualification criteria
- CRM integration
- Handoff triggers

### Story 17: Voice Agent Template - Order Status
**As** AIVA
**I need to** create order status voice template
**So that** I can rapidly deploy

**Acceptance Criteria:**
- Order lookup
- Status messaging
- ETA handling
- Issue flagging
- Action options

### Story 18: Speech Recognition Optimization
**As** AIVA
**I need to** optimize speech recognition accuracy
**So that** agents understand callers

**Acceptance Criteria:**
- Vocabulary tuning
- Noise handling
- Accent handling
- Number/date parsing
- Confirmation strategies

### Story 19: Voice Synthesis Tuning
**As** AIVA
**I need to** optimize voice synthesis quality
**So that** agents sound natural

**Acceptance Criteria:**
- Voice selection guide
- Prosody tuning
- SSML usage
- Emotion handling
- Brand voice alignment

### Story 20: Latency Optimization
**As** AIVA
**I need to** minimize voice agent latency
**So that** conversations feel natural

**Acceptance Criteria:**
- Latency measurement
- Optimization techniques
- Platform comparison
- Caching strategies
- Async processing

### Story 21: Multi-Language Voice Support
**As** AIVA
**I need to** implement multi-language voice handling
**So that** agents serve diverse users

**Acceptance Criteria:**
- Language detection
- Voice selection per language
- Translation integration
- Cultural considerations
- Fallback handling

### Story 22: Voice Analytics Implementation
**As** AIVA
**I need to** implement voice call analytics
**So that** I can optimize performance

**Acceptance Criteria:**
- Call duration tracking
- Resolution rate
- Sentiment analysis
- Drop-off points
- Conversion metrics

### Story 23: Voice Testing Framework
**As** AIVA
**I need to** create voice agent testing framework
**So that** I can validate quality

**Acceptance Criteria:**
- Automated test calls
- Conversation scenarios
- Regression testing
- Load testing
- Quality scoring

### Story 24: Voice Agent Deployment Playbook
**As** AIVA
**I need to** document voice agent deployment
**So that** deployment is repeatable

**Acceptance Criteria:**
- Environment setup
- Phone number acquisition
- Configuration checklist
- Testing protocol
- Go-live checklist

### Story 25: Voice-to-Workflow Integration
**As** AIVA
**I need to** integrate voice agents with GHL workflows
**So that** calls trigger automations

**Acceptance Criteria:**
- Call outcome triggers
- Data passing
- Follow-up automation
- CRM updates
- Notification workflows

## Success Metrics
- 5 voice platforms mastered
- 7 voice templates created
- Comparison matrix complete
- Testing framework operational
- 25 voice agent MVPs ready
