Do a comprehensive audit of ALL existing research, strategy docs, and files related to TalkingWebsite / ReceptionistAI in the Genesis codebase at E:\genesis-system.

Search these locations thoroughly:
1. E:\genesis-system\RECEPTIONISTAI\ — all files recursively
2. E:\genesis-system\TRADIES\ — all files recursively
3. E:\genesis-system\RECEPTIONISTAI\strategy\ — all files
4. E:\genesis-system\RECEPTIONISTAI\research\ — all files
5. E:\genesis-system\RECEPTIONISTAI\talkingwebsite\ — all files
6. E:\genesis-system\Research reports\ — any files mentioning TalkingWebsite, ReceptionistAI, voice agent, tradie
7. E:\genesis-system\KNOWLEDGE_GRAPH\entities\ — search for talkingwebsite, receptionistai, tradie entities
8. E:\genesis-system\.gemini\knowledge\ — any relevant files
9. E:\genesis-system\AGILEADAPT\ — strategy/brand docs

For EVERY file found, read its FULL contents and extract:
- Pricing data (exact numbers)
- ICP (ideal customer profile) details
- Competitor names and data
- Product features and capabilities
- Market size / opportunity data
- GTM strategy
- Customer pain points
- Value propositions
- Any Australian market specific data

Return a comprehensive structured summary of EVERYTHING you find. Do not skip any files. This is a deep research audit.


I'll conduct a comprehensive audit of all TalkingWebsite/ReceptionistAI research and strategy files in the Genesis codebase. Let me start by exploring these locations in parallel.


Bash

cd /mnt/e/genesis-system && find . -type d -name "*RECEPTIONISTAI*" -o -type d -name "*TRADIES*" -o -type d -name "*talkingwebsite*" 2>/dev/null | head -20


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/pre_tool_check.py


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/observability_logger.py --event tool_failure


Error: Exit code 1
/usr/bin/bash: line 1: cd: /mnt/e/genesis-system: No such file or directory


Let me adjust for the Windows path:


Error: Exit code 2
dir: cannot access '/b': No such file or directory
dir: cannot access '/ad': No such file or directory

E\:\\genesis-system:
ACCESS_CONTROL.md
Active\ Cognitive\ Architectures
AGENT_POOL_CONFIG.yaml
agent_status.txt
agents
AGENTS.md
AGILEADAPT
AIVA
AIVA_CORE
ANTIGRAVITY_IDE_SETUP.md
ANTIGRAVITY_README.md
api
apps
archives
AUTO_RESPAWN_DEPLOYMENT_CHECKLIST.md
AUTO_RESPAWN_IMPLEMENTATION_SUMMARY.md
AUTO_RESPAWN_README.md
backups
bin
browserless_test.png
BUNKER_FNQ_GHL_API_COMMANDS.sh
BUNKER_FNQ_GHL_AUDIT_2026-02-18.md
BUNKER_FNQ_SETUP_INDEX.md
BUNKER_GHL_AUTOMATION_SETUP.md
BUNKER_MANUAL_ACTIVATION_CHECKLIST.md
BURN_RATE_CORRECTION_SUMMARY.md
CLAUDE.md
CLAUDE.md.bak
CLAUDE_OPUS_RATIONING_NOTICE.md
CLAUDE_TASKS.md
cloned_bunkerfnq
cmd_path.txt
COMPUTE_RESOURCES_AUDIT_2026-02-16.md
config
context
CONTEXT_OPTIMIZATION_SUMMARY.md
Conversations
core
CORE_FOUNDATION_MANDATE.md
create_telnyx_assistant.py
create_telnyx_webrtc.ps1
create_telnyx_webrtc_basic.ps1
CreatorDashboard
Credentials
dashboard
data
database
debug_adk.py
DECISIONS_LOCKED_2026-01-08.md
deduplicate_csv.py
DEEP_THINK_NOW_WORKING.md
deep_think_results
deploy
DEPRECATED
dist
DNS_SETUP_FOR_KINAN.md
docs
docx_to_txt.py
Domain\ Portfolio\ January\ 2026
domain_portfolio.txt
domain_portfolio_list.txt
dragonfly-data
E:
E:\357\201\234genesis-system
E:\357\201\234genesis-system\357\201\234data\357\201\234episodic_memory.db
E:\357\201\234genesis-system\357\201\234logs
E:\357\201\234genesis-system\357\201\234logs\357\201\234tradie_scraper_v2.log
error_log.jsonl
evolution_log.jsonl
evolution_sessions
failed_emails.log
fix_aiva_connection.py
fix_telnyx_webrtc.ps1
GEMINI.md
GEMINI.md.bak
gemini_capture_bat.txt
gemini_capture2.txt
GEMINI_CLI_DEPLOYMENT_SUCCESS.md
gemini_cmd_result.txt
GEMINI_COMMAND_CENTRE_HANDOFF.md
gemini_final_result.txt
GEMINI_HANDOFF_INDEX.md
gemini_help.txt
gemini_invoke_result.txt
GEMINI_ONE_PAGE_BRIEF.md
gemini_ps1_result.txt
gemini_python_result.txt
GEMINI_QUICK_REFERENCE.md
gemini_test_output.txt
gemini_v2_result.txt
generate_localsearch_prompts.py
genesis
GENESIS_CONSTITUTION.md
genesis_live
GENESIS_RLM_INTEGRATION_ULTIMATE.md
genesis_v2
genesis-os
George\ Demo\ Friday
get_channel_ids.py
GHL
GHL_ACTIVATION_SUMMARY.md
GHL_AUDIT_FINAL_REPORT_2026-02-18.txt
GHL_CONVERSATION_AI_INDEX.md
GHL_CONVERSATION_AI_QUICK_START.md
GHL_MODULES
GODADDY_BOT_DETECTION_REPORT.md
GODADDY_DNS_SETUP_COMPLETE_GUIDE.md
google
HANDOFF.md
HANDOFF_DOCUMENT_MANIFEST.md
HEARTBEAT_DASHBOARD.txt
hive
hyperdrive_results
ignite.ps1
infra
johnni_raw.html
JULES_REPORT_2026.md
JULES_SUNAIVA_CONTEXT.md
KIMI_MINIMAX_ACTIVATION_SUMMARY.md
KINAN
KINAN_5MIN_GHL_ACTION_REQUIRED.md
KINAN_READ_THIS_FIRST.md
KNOWLEDGE_GRAPH
lead-architect.ps1
lead-architect.sh
legacy_v1
lib
litellm
localsearch_brisbane_plumbers.html
localsearch_debug.html
login_failed.png
logs
loop
marketing
mcp-config.json
mcp-servers
memory
MEMORY.md
minimal_test_result.txt
Mission\ Briefs
MISSION_BRIEFS_PATENT_KNOWLEDGE_ARCHITECTURE.md
mission_control
MISSION_CONTROL.md
monitor_pulse.bat
n8n
nervous_system.log
nexus.ps1
node_direct.txt
node_modules
node_shim_test.txt
node_version_out.txt
node_via_cmd.txt
nul
OLD\ AGENT
OPENROUTER_SWARM_DELIVERABLES.md
overnight_logs
OVERNIGHT_RESULTS.md
package.json
package-lock.json
PATENT_INVENTORY.txt
plans
pre-flight-check.ps1
PRIVACY_SCHEMA.json
progress_log.txt
projects
prompts
protocols
python_ran.txt
qa_reports
qa_server.js
QUICK_START.md
RALPH\ WIGGUM
RECEPTIONISTAI
reports
Research\ reports
RESEARCH_REQUISITIONS
revenue
REVENUE\ LAUNCH\ CONTEXT
REVENUE_LAUNCH_EXECUTIVE_SUMMARY.md
rlm
scraper.py
scraper_test.log
scripts
SESSION_25_COMPLETION_SUMMARY.md
session_state.json
skills
slack_mcp_docker_setup.ps1
sprint-checkpoints
SSH_ACCESS_BLOCKERSH_ACCESS_BLOCKER.md
ssh_err_tmp.txt
ssh_err2.txt
ssh_out_tmp.txt
ssh_out2.txt
ssh_stderr.txt
ssh_stdout.txt
start_genesis.sh
storm_mcp.log
Sunaiva
supermemory-mcp
swarm-output
swarms
system_overview.md
Talking\ Website
TALKING_WIDGET_TIER_RENAME_REPORT.md
telnyx_assistants_create_help.txt
telnyx_credential_connections.json
telnyx_numbers.json
telnyx_payload.json
telnyx_raw.json
telnyx_response.json
telnyx_secrets_create_help.txt
test_analysis.md
test-integration.ps1
tests
tmp_ssh_out.txt
todo.md
tools
tradie_audit.log
TRADIE_VOICE_AI_PACKAGE.md
TRADIES
transcript.txt
transcript_subset.txt
transcript_uprZUcv0FSc.json
trigger_sunaiva_opt.py
update_telnyx_assistant.py
update_telnyx_assistant_v2.py
verification
verify_deployment.py
verify_details.py
verify_rlm_flow.py
Voice\ Agency\ Launch
WEBSITE\ PIPELINE
workspace_scan.txt
Youtube\ Transcripts


Good! Now let me explore the key directories. I'll use proper Windows path syntax:


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/auto_respawn.py


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/observability_logger.py


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/session_heartbeat.py


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/thinking_block_monitor.py


wsl.exe -e python3 /mnt/e/genesis-system/.claude/hooks/weekly_usage_tracker.py


The venv is too large. Let me search for specific non-venv files:


Good! Now let me read the key strategy and research files. Let me start with the most important ones:


     1→# ReceptionistAI.au - Pricing Structure
     2→
     3→## COMPETITIVE LANDSCAPE
     4→
     5→| Competitor | Entry Price | Premium Tier | Notes |
     6→|------------|-------------|--------------|-------|
     7→| **VoiceAiro.ai** | $497/mo (inbound) | $997+ (outbound) | Usage-based overages |
     8→| **Johnni.ai** | ~$99/mo (basic) | Premium tier higher | Australian market |
     9→| **US Competitors** | Moving to $1,000+ USD | $1,500-2,500 USD | As they gain confidence |
    10→| **Us (Launch)** | $497/mo | $997/mo | Aggressive early-stage |
    11→
    12→---
    13→
    14→## PRICING TIERS (AUD)
    15→
    16→### TIER 1: INBOUND PRO - $497/month
    17→**Target:** Solopreneurs, small businesses, single location
    18→
    19→**Included:**
    20→- AI Voice Receptionist (inbound calls only)
    21→- Australian voice (ElevenLabs Flash v2.5)
    22→- Custom business script
    23→- Real-time dashboard
    24→- Call recordings
    25→- SMS notifications
    26→- Basic CRM integration
    27→- Email support
    28→
    29→**Usage Cap:** 300 minutes/month
    30→**Overage:** $0.50/minute
    31→
    32→---
    33→
    34→### TIER 2: BUSINESS - $697/month
    35→**Target:** Growing businesses, multiple staff, higher call volume
    36→
    37→**Included:**
    38→- Everything in Inbound Pro
    39→- FREE 5-page website ($2,000 value)
    40→- Priority support (phone + email)
    41→- Advanced integrations (ServiceM8, Simpro, Cliniko)
    42→- Call analytics & reporting
    43→- Appointment booking integration
    44→- After-hours overflow handling
    45→
    46→**Usage Cap:** 600 minutes/month
    47→**Overage:** $0.45/minute
    48→
    49→---
    50→
    51→### TIER 3: ENTERPRISE - $997/month
    52→**Target:** Multi-location, high volume, outbound campaigns
    53→
    54→**Included:**
    55→- Everything in Business
    56→- **OUTBOUND calling capability** (follow-ups, reminders, confirmations)
    57→- Google Reviews automation system
    58→- Multi-location support
    59→- Dedicated account manager
    60→- Custom integrations
    61→- White-label options available
    62→- Priority feature requests
    63→
    64→**Usage Cap:** 1,200 minutes/month
    65→**Overage:** $0.40/minute
    66→
    67→---
    68→
    69→## SETUP FEES
    70→
    71→| Tier | Standard Setup | NEW YEAR SPECIAL |
    72→|------|----------------|------------------|
    73→| Inbound Pro | $497 | **WAIVED** ✓ |
    74→| Business | $697 | **WAIVED** ✓ |
    75→| Enterprise | $997 | **WAIVED** ✓ |
    76→
    77→**New Year Special Terms:**
    78→- Valid for first 100 clients OR until Feb 28, 2026
    79→- Creates urgency and rewards early adopters
    80→- Setup fee reinstated after promo period
    81→- Mention in all marketing: "Setup fee waived for launch clients"
    82→
    83→---
    84→
    85→## OVERAGE PRICING TIERS (AUD)
    86→
    87→**Base cost:** ~$0.15 AUD/min (Vapi + ElevenLabs + Telnyx blended)
    88→
    89→The more you use, the less you pay per minute:
    90→
    91→| Monthly Usage | Rate per Minute | Your Cost | Margin |
    92→|---------------|-----------------|-----------|--------|
    93→| 0-300 mins | $0.50 | $0.15 | 70% |
    94→| 301-600 mins | $0.45 | $0.15 | 67% |
    95→| 601-1,200 mins | $0.40 | $0.15 | 63% |
    96→| 1,201-2,500 mins | $0.35 | $0.15 | 57% |
    97→| 2,500+ mins | $0.30 (enterprise) | $0.15 | 50% |
    98→
    99→**Example Overage Calculation:**
   100→- Business tier client uses 850 minutes
   101→- Included: 600 minutes
   102→- Overage: 250 minutes × $0.40 = $100.00 additional
   103→
   104→---
   105→
   106→## ANNUAL PRICING (Optional Discount)
   107→
   108→| Tier | Monthly | Annual (2 months free) |
   109→|------|---------|------------------------|
   110→| Inbound Pro | $497/mo | $4,970/year ($414/mo) |
   111→| Business | $697/mo | $6,970/year ($581/mo) |
   112→| Enterprise | $997/mo | $9,970/year ($831/mo) |
   113→
   114→---
   115→
   116→## FEATURE COMPARISON MATRIX
   117→
   118→| Feature | Inbound Pro | Business | Enterprise |
   119→|---------|:-----------:|:--------:|:----------:|
   120→| **Inbound AI Receptionist** | ✓ | ✓ | ✓ |
   121→| **Australian Voice** | ✓ | ✓ | ✓ |
   122→| **Custom Script** | ✓ | ✓ | ✓ |
   123→| **Dashboard** | ✓ | ✓ | ✓ |
   124→| **Call Recordings** | ✓ | ✓ | ✓ |
   125→| **SMS Notifications** | ✓ | ✓ | ✓ |
   126→| **Email Support** | ✓ | ✓ | ✓ |
   127→| **Minutes Included** | 300 | 600 | 1,200 |
   128→| | | | |
   129→| **FREE Website** | ✗ | ✓ | ✓ |
   130→| **Phone Support** | ✗ | ✓ | ✓ |
   131→| **Advanced Integrations** | ✗ | ✓ | ✓ |
   132→| **Analytics & Reporting** | ✗ | ✓ | ✓ |
   133→| **Appointment Booking** | ✗ | ✓ | ✓ |
   134→| **After-Hours Overflow** | ✗ | ✓ | ✓ |
   135→| | | | |
   136→| **OUTBOUND Calling** | ✗ | ✗ | ✓ |
   137→| **Google Reviews Automation** | ✗ | ✗ | ✓ |
   138→| **Multi-Location** | ✗ | ✗ | ✓ |
   139→| **Dedicated Account Manager** | ✗ | ✗ | ✓ |
   140→| **Custom Integrations** | ✗ | ✗ | ✓ |
   141→| **White-Label Options** | ✗ | ✗ | ✓ |
   142→
   143→---
   144→
   145→## COST STRUCTURE (Internal)
   146→
   147→| Component | Cost/Client |
   148→|-----------|-------------|
   149→| Voice AI (Vapi) | ~$30-50/mo |
   150→| Voice (ElevenLabs) | ~$15-25/mo |
   151→| Telephony (Telnyx) | ~$10-20/mo |
   152→| Infrastructure | ~$5-10/mo |
   153→| **Total Cost** | **$60-105/mo** |
   154→
   155→| Tier | Revenue | Cost | Profit | Margin |
   156→|------|---------|------|--------|--------|
   157→| Inbound Pro | $497 | ~$75 | $422 | 85% |
   158→| Business | $697 | ~$90 | $607 | 87% |
   159→| Enterprise | $997 | ~$105 | $892 | 89% |
   160→
   161→---
   162→
   163→## SALES POSITIONING
   164→
   165→### The Danny Harris Math (Updated)
   166→
   167→```
   168→THEIR PROBLEM:
   169→- 10 missed calls/day × $60/call = $600/day lost
   170→- $600/day × 7 days = $4,200/week lost
   171→- $4,200/week × 4 weeks = $16,800/month lost
   172→
   173→THE CLOSE:
   174→"If I can fix that $16,800/month problem for $497, would you be keen?"
   175→"Setup fee? Normally $497, but we're waiving it for our launch clients."
   176→```
   177→
   178→### Tier Upsell Pitches
   179→
   180→**Pro → Business:**
   181→"For $200 more, you get a free website worth $2K and double the minutes. Most businesses upgrade within 60 days."
   182→
   183→**Business → Enterprise:**
   184→"Want the AI to also call back leads who didn't book? Outbound calling + reviews automation for $300 more."
   185→
   186→---
   187→
   188→## FUTURE PRICING ROADMAP
   189→
   190→### Phase 1: Launch (Now - Month 3)
   191→- Aggressive pricing to build client base
   192→- Setup fees waived
   193→- Focus on volume (87 clients target)
   194→
   195→### Phase 2: Validation (Month 4-6)
   196→- Reinstate setup fees ($497-997)
   197→- Consider 10-15% price increase
   198→- Add premium add-ons
   199→
   200→### Phase 3: Market Leader (Month 7+)
   201→- Move toward US competitor pricing ($997-1,497 entry)
   202→- Enterprise at $1,997+
   203→- White-label agency partnerships
   204→
   205→---
   206→
   207→## ADD-ON SERVICES (Future)
   208→
   209→| Add-On | Price | Description |
   210→|--------|-------|-------------|
   211→| Additional Minutes Pack | $99/500 mins | Pre-purchased discounted minutes |
   212→| Extra Location | $197/mo | Multi-site businesses |
   213→| Custom Voice Training | $497 one-time | Train AI on specific terminology |
   214→| API Access | $297/mo | Direct integration for devs |
   215→| Dedicated Number | $29/mo | Vanity or specific area code |
   216→| White-Label Dashboard | $497/mo | Your branding, your clients |
   217→
   218→---
   219→
   220→*Updated: 2026-01-19*
   221→*Part of Genesis ReceptionistAI Launch System*
   222→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>


     1→# RECEPTIONIST AI - MASTER PRD v1.0
     2→## RWL-Executable Revenue Launch Specification
     3→
     4→**Classification:** GENESIS REVENUE | PRIORITY CRITICAL
     5→**Author:** Genesis + Kinan
     6→**Date:** 2026-01-19
     7→**Status:** ACTIVE EXECUTION
     8→**Domain:** receptionistai.au
     9→
    10→---
    11→
    12→## EXECUTIVE SUMMARY
    13→
    14→ReceptionistAI is an AI voice receptionist service targeting Australian SMBs. This PRD is structured for **RWL (Ralph Wiggum Loop)** execution - each story is atomic, independently executable, and contributes to revenue generation.
    15→
    16→**The Pitch:** "Never miss another call. Our AI receptionist answers 24/7, books appointments, and costs less than a part-timer."
    17→
    18→**Revenue Target:** 87 clients @ $497/month = $43,239 MRR by Month 1
    19→
    20→---
    21→
    22→## INFRASTRUCTURE AVAILABLE
    23→
    24→### API Keys & Services (Verified)
    25→| Service | Purpose | Status |
    26→|---------|---------|--------|
    27→| **GHL Agency** | CRM, sub-accounts, automation | pit-b9be7195-e808-4f95-a984-34f9dcab51c4 |
    28→| **GHL AgileAdapt Master** | Template sub-account | pit-91962a1c-ae7f-4ef4-8335-2d61f27faf22 |
    29→| **VAPI** | Voice AI orchestration | 5d7f9c70-7873-4182-93f3-f68db8e3a193 |
    30→| **ElevenLabs** | Voice synthesis | sk_d5d58b16a1ae5... |
    31→| **Telnyx** | Australian SIP telephony | Credentials available |
    32→| **Stripe** | Payment processing | Live keys available |
    33→| **n8n** | Automation workflows | n8n-genesis-u50607.vm.elestio.app |
    34→| **Qdrant** | Vector memory | qdrant-b3knu-u50607.vm.elestio.app |
    35→| **PostgreSQL** | Episodic DB | postgresql-genesis-u50607.vm.elestio.app |
    36→| **VoiceAI Wrapper** | White-label dashboard | Trial starting |
    37→
    38→---
    39→
    40→## PHASE 1: FOUNDATION (RWL Stories 1-10)
    41→
    42→### Story 1: GHL Sub-Account Template Setup
    43→**Priority:** P0 | **Effort:** 2 | **Dependencies:** None
    44→
    45→**Acceptance Criteria:**
    46→- [ ] Create "ReceptionistAI-Template" sub-account in GHL
    47→- [ ] Import Extendly Small Business Snapshot
    48→- [ ] Configure ReceptionistAI branding (logo, colors: purple #6366F1, teal #0D9488)
    49→- [ ] Set up default pipelines: Lead → Demo → Closing → Client → Active
    50→- [ ] Configure appointment calendar with availability
    51→- [ ] Create email/SMS templates for onboarding sequence
    52→- [ ] Document sub-account cloning procedure
    53→
    54→**RWL Execution:**
    55→```python
    56→story_1 = {
    57→    "id": "RAI-001",
    58→    "title": "GHL Sub-Account Template",
    59→    "agent": "ghl-provisioner",
    60→    "tools": ["ghl_api", "extendly_import"],
    61→    "validation": "sub_account_exists AND pipelines_configured"
    62→}
    63→```
    64→
    65→---
    66→
    67→### Story 2: Stripe Integration for GHL
    68→**Priority:** P0 | **Effort:** 1 | **Dependencies:** Story 1
    69→
    70→**Acceptance Criteria:**
    71→- [ ] Connect Stripe account to GHL agency
    72→- [ ] Create products: Starter ($497), Professional ($697), Enterprise ($997)
    73→- [ ] Configure recurring billing
    74→- [ ] Set up webhook for payment success → trigger onboarding
    75→- [ ] Test payment flow end-to-end
    76→
    77→---
    78→
    79→### Story 3: Lovable Website Rebrand Complete
    80→**Priority:** P0 | **Effort:** 3 | **Dependencies:** None
    81→
    82→**Acceptance Criteria:**
    83→- [ ] Brand renamed from "Tradies Voice" to "Receptionist AI"
    84→- [ ] Color scheme: Purple (#6366F1) + Teal (#0D9488) + Pink accent (#EC4899)
    85→- [ ] All tradie-specific language removed
    86→- [ ] Generic business language throughout
    87→- [ ] Hero section: "Never Miss Another Call Again"
    88→- [ ] Demo input: "Enter your business name"
    89→- [ ] How It Works: 4-step numbered cards (GroupPosting style)
    90→- [ ] Trust badges and integration logos
    91→- [ ] Phone mockup with chat preview
    92→- [ ] Responsive on mobile
    93→
    94→---
    95→
    96→### Story 4: VAPI Demo Voice Agent
    97→**Priority:** P0 | **Effort:** 3 | **Dependencies:** Story 1
    98→
    99→**Acceptance Criteria:**
   100→- [ ] Create "Sarah - Demo Agent" in VAPI
   101→- [ ] Configure Australian female voice (ElevenLabs)
   102→- [ ] Script: Greeting → Qualification → Math → Booking
   103→- [ ] Integration: Books directly into GHL calendar
   104→- [ ] Fallback: "Let me transfer you to a human" option
   105→- [ ] Test 10 sample calls with various scenarios
   106→- [ ] Document call flow and edge cases
   107→
   108→**Demo Script Framework:**
   109→```
   110→GREETING: "G'day! Thanks for calling ReceptionistAI. I'm Sarah, your AI demo. Want to see how I'd handle calls for YOUR business?"
   111→
   112→QUALIFICATION:
   113→- "What type of business do you run?"
   114→- "How many calls do you reckon you miss each week?"
   115→- "What's a typical job worth to you?"
   116→
   117→THE MATH: "So if you're missing [X] calls at [$Y] each, that's about [$Z] per month walking out the door. We fix that for $497."
   118→
   119→BOOKING: "Want to chat with my human colleague about getting this set up? I can book you in for a quick 15-minute call. When works best?"
   120→```
   121→
   122→---
   123→
   124→### Story 5: Telnyx Phone Number Provisioning
   125→**Priority:** P0 | **Effort:** 1 | **Dependencies:** Story 4
   126→
   127→**Acceptance Criteria:**
   128→- [ ] Purchase Australian phone number via Telnyx
   129→- [ ] Configure SIP trunk to VAPI
   130→- [ ] Test inbound call routing to demo agent
   131→- [ ] Document number management process
   132→- [ ] Create script for bulk number provisioning (for clients)
   133→
   134→---
   135→
   136→### Story 6: Website-to-GHL Lead Capture
   137→**Priority:** P1 | **Effort:** 2 | **Dependencies:** Story 1, 3
   138→
   139→**Acceptance Criteria:**
   140→- [ ] Form submissions → GHL contacts
   141→- [ ] Demo requests → "Demo Requested" pipeline stage
   142→- [ ] Instant notification to Kinan (SMS + email)
   143→- [ ] Auto-assign to sales rep
   144→- [ ] Track source (organic, FB, direct)
   145→
   146→---
   147→
   148→### Story 7: VoiceAI Wrapper Trial Setup
   149→**Priority:** P1 | **Effort:** 2 | **Dependencies:** None
   150→
   151→**Acceptance Criteria:**
   152→- [ ] Activate VoiceAI Wrapper free trial
   153→- [ ] Explore white-label dashboard capabilities
   154→- [ ] Document GHL integration options
   155→- [ ] Compare to direct VAPI integration
   156→- [ ] Make go/no-go decision for production use
   157→- [ ] Report findings
   158→
   159→---
   160→
   161→### Story 8: Client Voice Agent Template
   162→**Priority:** P1 | **Effort:** 4 | **Dependencies:** Story 4
   163→
   164→**Acceptance Criteria:**
   165→- [ ] Create generic receptionist script template
   166→- [ ] Variables: {business_name}, {services}, {hours}, {location}
   167→- [ ] Industry variants: trades, medical, legal, retail, hospitality
   168→- [ ] Appointment booking integration
   169→- [ ] Message taking capability
   170→- [ ] Transfer to human option
   171→- [ ] After-hours handling
   172→
   173→**Template Structure:**
   174→```
   175→GREETING: "Thanks for calling {business_name}, this is {ai_name}, your AI receptionist. How can I help you today?"
   176→
   177→SERVICES: "We offer {services}. Would you like to book an appointment or get a quote?"
   178→
   179→BOOKING: "I can book you in for {next_available}. Does that work for you?"
   180→
   181→MESSAGE: "I'll make sure {owner_name} gets your message. Can I take your number?"
   182→
   183→TRANSFER: "Let me transfer you to someone who can help with that."
   184→```
   185→
   186→---
   187→
   188→### Story 9: Website Scraping for Agent Customization
   189→**Priority:** P2 | **Effort:** 3 | **Dependencies:** Story 8
   190→
   191→**Acceptance Criteria:**
   192→- [ ] Build scraper for client websites
   193→- [ ] Extract: business name, services, hours, location, contact info
   194→- [ ] Parse FAQ sections where available
   195→- [ ] Output structured JSON for agent configuration
   196→- [ ] Handle common CMS platforms (WordPress, Squarespace, Wix)
   197→- [ ] Error handling for inaccessible sites
   198→
   199→---
   200→
   201→### Story 10: n8n Onboarding Automation
   202→**Priority:** P1 | **Effort:** 4 | **Dependencies:** Stories 1-5, 8
   203→
   204→**Acceptance Criteria:**
   205→- [ ] Stripe payment webhook triggers workflow
   206→- [ ] Auto-create GHL sub-account from template
   207→- [ ] Scrape client website (if URL provided)
   208→- [ ] Generate voice agent script from template
   209→- [ ] Deploy to VAPI with new Telnyx number
   210→- [ ] Send credentials email to client
   211→- [ ] Schedule 7-day check-in task
   212→- [ ] Total time: <60 minutes hands-off
   213→
   214→---
   215→
   216→## PHASE 2: LAUNCH (RWL Stories 11-20)
   217→
   218→### Story 11: Facebook Post Variations
   219→**Priority:** P0 | **Effort:** 2 | **Dependencies:** None
   220→
   221→**Acceptance Criteria:**
   222→- [ ] Create 20+ post variations using Spintax
   223→- [ ] Hook types: "Test My Bot", "Never Miss a Call", "The Math", Industry-specific
   224→- [ ] Include demo link and CTA
   225→- [ ] A/B testing framework
   226→- [ ] Track engagement per variation
   227→
   228→**Sample Hooks:**
   229→```
   230→HOOK 1 - CHALLENGE:
   231→"I bet you $50 you can't tell Sarah isn't human.
   232→Call her now: [NUMBER]
   233→She's an AI receptionist that answers calls 24/7 for Aussie businesses.
   234→If you catch her out, I'll give you a free month."
   235→
   236→HOOK 2 - PAIN POINT:
   237→"85% of customers won't call back if you miss their first call.
   238→That's $16K/month walking out the door for most trades.
   239→We fix that for $497/month.
   240→Call Sarah to see how: [NUMBER]"
   241→
   242→HOOK 3 - THE MATH:
   243→"10 missed calls × $60 average job = $600/day lost
   244→$600 × 5 days = $3,000/week lost
   245→$3,000 × 4 weeks = $12,000/month lost
   246→
   247→Fix it for $497/month. Call [NUMBER] to demo."
   248→```
   249→
   250→---
   251→
   252→### Story 12: Manual FB Group Posting (Week 1)
   253→**Priority:** P0 | **Effort:** 2 | **Dependencies:** Story 11
   254→
   255→**Acceptance Criteria:**
   256→- [ ] Identify 50 target FB groups (Aussie business, trades, SMB)
   257→- [ ] Post 5 groups/day for first 2 days
   258→- [ ] Track engagement (comments, DMs, calls)
   259→- [ ] Scale to 10-15/day based on results
   260→- [ ] Document best performing hooks
   261→- [ ] Avoid spam flags (vary content, timing)
   262→
   263→---
   264→
   265→### Story 13: Group Posting PRO Setup
   266→**Priority:** P1 | **Effort:** 2 | **Dependencies:** Story 12
   267→
   268→**Acceptance Criteria:**
   269→- [ ] Purchase lifetime license (if proven ROI)
   270→- [ ] Import post variations with Spintax
   271→- [ ] Configure posting schedule (87-100 groups/day max)
   272→- [ ] Set up account rotation (7+ aged accounts)
   273→- [ ] Enable human simulation features
   274→- [ ] Monitor for ban warnings
   275→
   276→---
   277→
   278→### Story 14: Demo Call Analytics Dashboard
   279→**Priority:** P2 | **Effort:** 2 | **Dependencies:** Story 4
   280→
   281→**Acceptance Criteria:**
   282→- [ ] Track demo calls in GHL
   283→- [ ] Metrics: calls received, duration, booking rate
   284→- [ ] Visual dashboard for daily review
   285→- [ ] Alert on conversion drop
   286→- [ ] Weekly summary report
   287→
   288→---
   289→
   290→### Story 15: Sales Script Documentation
   291→**Priority:** P1 | **Effort:** 1 | **Dependencies:** None
   292→
   293→**Acceptance Criteria:**
   294→- [ ] Document Danny Harris "Math Close" technique
   295→- [ ] Create objection handling guide
   296→- [ ] Pricing justification talking points
   297→- [ ] Upsell paths (Starter → Pro → Enterprise)
   298→- [ ] Practice scenarios
   299→
   300→---
   301→
   302→### Story 16: Client Onboarding Email Sequence
   303→**Priority:** P1 | **Effort:** 2 | **Dependencies:** Story 1
   304→
   305→**Acceptance Criteria:**
   306→- [ ] Welcome email with credentials
   307→- [ ] Day 1: How to use your dashboard
   308→- [ ] Day 3: Tips for best results
   309→- [ ] Day 7: Check-in and feedback request
   310→- [ ] Day 14: Review request
   311→- [ ] Day 30: Renewal reminder
   312→
   313→---
   314→
   315→### Story 17: Testimonial Collection System
   316→**Priority:** P2 | **Effort:** 1 | **Dependencies:** Story 16
   317→
   318→**Acceptance Criteria:**
   319→- [ ] Auto-request at Day 14 (post success)
   320→- [ ] Google review link in email
   321→- [ ] Video testimonial script for willing clients
   322→- [ ] Incentive: Free month for video testimonial
   323→- [ ] Display on website
   324→
   325→---
   326→
   327→### Story 18: Industry-Specific Landing Pages
   328→**Priority:** P2 | **Effort:** 3 | **Dependencies:** Story 3
   329→
   330→**Acceptance Criteria:**
   331→- [ ] /trades - Electricians, plumbers, builders
   332→- [ ] /medical - Clinics, physios, dentists
   333→- [ ] /legal - Law firms, conveyancers
   334→- [ ] /hospitality - Restaurants, hotels
   335→- [ ] /retail - Shops, services
   336→- [ ] Each with industry-specific copy and demos
   337→
   338→---
   339→
   340→### Story 19: Referral Program Setup
   341→**Priority:** P2 | **Effort:** 2 | **Dependencies:** Story 2
   342→
   343→**Acceptance Criteria:**
   344→- [ ] $100 credit per successful referral
   345→- [ ] Unique referral links per client
   346→- [ ] Track in GHL
   347→- [ ] Auto-apply credit to next invoice
   348→- [ ] Promote at Day 30
   349→
   350→---
   351→
   352→### Story 20: Churn Prevention Automation
   353→**Priority:** P2 | **Effort:** 2 | **Dependencies:** Story 10
   354→
   355→**Acceptance Criteria:**
   356→- [ ] Monitor call volume per client
   357→- [ ] Alert if <10 calls/week (low engagement)
   358→- [ ] Proactive outreach for at-risk clients
   359→- [ ] Exit survey on cancellation
   360→- [ ] Win-back sequence (30 days post-cancel)
   361→
   362→---
   363→
   364→## PHASE 3: SCALE (RWL Stories 21-30)
   365→
   366→### Story 21: Multi-Agent Client Dashboard
   367→### Story 22: White-Label Partner Program
   368→### Story 23: Outbound Calling Capability
   369→### Story 24: SMS/WhatsApp Integration
   370→### Story 25: Advanced Analytics & Reporting
   371→### Story 26: Voice Cloning for Brand Consistency
   372→### Story 27: Multi-Language Support
   373→### Story 28: API for Enterprise Clients
   374→### Story 29: Mobile App (Client Portal)
   375→### Story 30: AI Training from Call Recordings
   376→
   377→---
   378→
   379→## SUCCESS METRICS
   380→
   381→### Week 1
   382→- [ ] Website live on receptionistai.au (or Lovable preview)
   383→- [ ] Demo voice agent operational
   384→- [ ] First 5 FB posts published
   385→- [ ] First demo calls received
   386→- [ ] GHL template ready for cloning
   387→
   388→### Week 2
   389→- [ ] First 3 clients closed
   390→- [ ] Onboarding automation tested
   391→- [ ] Scaling to 20+ posts/day
   392→- [ ] $1,500+ in revenue
   393→
   394→### Month 1
   395→- [ ] 87 clients active
   396→- [ ] $43,239 MRR
   397→- [ ] <5% churn
   398→- [ ] Automated posting at 100/day
   399→- [ ] Referral program launched
   400→
   401→---
   402→
   403→## RWL EXECUTION CONFIGURATION
   404→
   405→```yaml
   406→prd_id: "RECEPTIONIST-AI-MASTER"
   407→priority: "CRITICAL"
   408→autonomy: "MAXIMUM"
   409→
   410→rwl_config:
   411→  model: "gemini-flash-2.0"
   412→  stories_per_batch: 5
   413→  validation: "triple_gate"
   414→  persist_to: "qdrant"
   415→
   416→execution_order:
   417→  - parallel: [1, 3, 7, 11]  # Foundation + content in parallel
   418→  - sequential: [2, 4, 5, 6]  # GHL → VAPI → Telnyx → Integration
   419→  - parallel: [8, 9, 10]      # Client template + scraping + automation
   420→  - sequential: [12, 13]      # Manual → Automated posting
   421→
   422→blockers_report_to: "kinan"
   423→```
   424→
   425→---
   426→
   427→## GENESIS AUTHORIZATION
   428→
   429→Genesis is authorized to:
   430→1. Execute all RWL stories autonomously
   431→2. Access all API credentials as needed
   432→3. Create and modify GHL sub-accounts
   433→4. Deploy VAPI voice agents
   434→5. Generate and publish content
   435→6. Build n8n automation workflows
   436→7. Monitor metrics and adjust
   437→
   438→**Report blockers requiring human decision immediately.**
   439→
   440→---
   441→
   442→*Generated by Genesis | RWL-Ready | Priority: REVENUE CRITICAL*
   443→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>


     1→# Pivot Plan: Tradies Voice → ReceptionistAI.au
     2→
     3→## CURRENT STATE (Lovable - Tradies Voice)
     4→
     5→**URL:** https://lovable.dev/projects/37605be6-2487-4af1-8c1c-9432ef8e0f5d
     6→
     7→### What's Already Built (KEEP)
     8→- ✅ Glassmorphism sticky header with CTAs
     9→- ✅ PLG hero with URL input → live demo
    10→- ✅ Animated smartphone frame with chat widget
    11→- ✅ Pain points bento grid
    12→- ✅ Revenue Leak Calculator
    13→- ✅ GHL chat widget integration
    14→- ✅ Beautiful workbench background
    15→- ✅ Mobile responsive
    16→
    17→### Current Hero
    18→```
    19→Headline: "Stop Losing $1,500 Every Week to Missed Calls"
    20→Subheadline: "85% of customers won't call back if you're busy.
    21→             Our AI qualifies every lead while you're on the tools."
    22→CTA: [Enter your website URL...] [See a Live Demo →]
    23→```
    24→
    25→### Color Scheme (KEEP - Works Well)
    26→- Orange accent for CTAs (#FF6B35)
    27→- Dark navy text
    28→- Warm background
    29→- White glassmorphism cards
    30→
    31→---
    32→
    33→## PIVOT CHANGES REQUIRED
    34→
    35→### 1. Branding
    36→
    37→| Element | Tradies Voice | ReceptionistAI |
    38→|---------|---------------|----------------|
    39→| Logo | "Tradies Voice" | "ReceptionistAI" or "Receptionist AI" |
    40→| Tagline | For tradies | For all Australian businesses |
    41→| Domain | tradiesvoice.com.au? | receptionistai.au |
    42→| Favicon | Tradie-themed | Professional/universal |
    43→
    44→### 2. Hero Section
    45→
    46→**FROM:**
    47→```
    48→"Stop Losing $1,500 Every Week to Missed Calls"
    49→"85% of customers won't call back if you're busy.
    50→Our AI qualifies every lead while you're on the tools."
    51→```
    52→
    53→**TO:**
    54→```
    55→"Stop Losing $1,500 Every Week to Missed Calls"  ← KEEP (universal)
    56→"85% of customers won't call back if you're busy.
    57→Our AI receptionist answers every call, 24/7."  ← SLIGHT TWEAK
    58→```
    59→
    60→OR more aggressive:
    61→```
    62→"Your AI Receptionist. Always On. Always Australian."
    63→"Never miss a call. Never lose a customer.
    64→Try it with YOUR business in 60 seconds."
    65→```
    66→
    67→### 3. Background Image
    68→
    69→**FROM:** Workbench/tradie tools background
    70→**TO:** Options:
    71→- Modern office reception desk (subtle)
    72→- Abstract professional gradient
    73→- Keep workbench but more subtle/universal
    74→- Australian landscape subtle overlay
    75→
    76→**Recommendation:** Test both. The workbench is distinctive but may alienate non-tradies.
    77→
    78→### 4. Industry Targeting
    79→
    80→**FROM:** Tradies only (plumbers, sparkies, builders)
    81→**TO:** All Australian businesses
    82→
    83→**Add industry selector or showcase:**
    84→- Tradies (keep)
    85→- Florists
    86→- Vets
    87→- Beauty salons
    88→- Dental clinics
    89→- Real estate
    90→- Restaurants
    91→- Professional services
    92→
    93→### 5. Pain Points Bento Grid
    94→
    95→**Current:** $126K, 85%, 35% (tradie-focused?)
    96→**Update:** Make stats universal or add industry toggle
    97→
    98→### 6. Chat Widget Demo
    99→
   100→**Current:** "G'day! Need a quote?"
   101→**Update:** Keep Australian tone, maybe vary by industry demo
   102→
   103→### 7. Navigation
   104→
   105→**Current:** How It Works | Pricing | Login | Get Started
   106→**Add:** Industries (dropdown) | About | Contact
   107→
   108→---
   109→
   110→## IMPLEMENTATION OPTIONS
   111→
   112→### Option A: Modify Existing Lovable Site (Fastest)
   113→
   114→**Pros:**
   115→- Already built, just rebrand
   116→- GHL integration working
   117→- Hours to deploy
   118→
   119→**Cons:**
   120→- Limited customization
   121→- May need to keep tradie elements
   122→- Lovable platform constraints
   123→
   124→**Steps:**
   125→1. Change logo to ReceptionistAI
   126→2. Update hero text
   127→3. Swap background image
   128→4. Add industry showcase section
   129→5. Deploy to receptionistai.au
   130→
   131→### Option B: Clone and Modify in Lovable
   132→
   133→**Pros:**
   134→- Keep original for tradies
   135→- Fresh start for receptionistai
   136→
   137→**Cons:**
   138→- Two sites to maintain
   139→- Duplication of effort
   140→
   141→### Option C: Rebuild in Antigravity (Best Quality)
   142→
   143→**Pros:**
   144→- Full customization
   145→- Premium feel
   146→- Better for premium positioning
   147→- Instant demo widget properly built
   148→
   149→**Cons:**
   150→- More time (3-5 days)
   151→- Learning curve
   152→
   153→**Recommendation:** Option A first (get live fast), Option C for V2
   154→
   155→---
   156→
   157→## QUICK WINS (Do Today)
   158→
   159→### In Lovable:
   160→
   161→1. **Change logo text:**
   162→   - "Tradies Voice" → "ReceptionistAI"
   163→
   164→2. **Update hero subheadline:**
   165→   - "while you're on the tools" → "while you focus on your business"
   166→
   167→3. **Update meta tags:**
   168→   - Title: "ReceptionistAI - AI Voice Receptionist for Australian Businesses"
   169→   - Description: "Never miss a call. Our AI receptionist answers 24/7, books appointments, and sounds 100% Australian."
   170→
   171→4. **Test with receptionistai.au domain**
   172→
   173→### Chat Prompt for Lovable:
   174→```
   175→Please make these changes to pivot from Tradies Voice to ReceptionistAI:
   176→
   177→1. Change the logo from "Tradies Voice" to "ReceptionistAI"
   178→2. Update hero subheadline from "while you're on the tools" to "while you focus on your business"
   179→3. Change the background from workbench to a subtle professional gradient (keep the warm tones)
   180→4. Update SEO meta title to "ReceptionistAI - AI Voice Receptionist for Australian Businesses"
   181→5. Add an "Industries" section after the hero showing: Tradies, Florists, Vets, Salons, Clinics, Real Estate
   182→6. Keep all existing functionality (URL demo, GHL widget, etc.)
   183→```
   184→
   185→---
   186→
   187→## VOICE AGENT UPDATES
   188→
   189→### Demo Agent Script Update
   190→
   191→**FROM (Tradies):**
   192→> "G'day! Thanks for calling. I'm the AI assistant for [Tradie Business]. Are you looking to book a job or get a quote?"
   193→
   194→**TO (Universal):**
   195→> "G'day! Thanks for calling [Business Name]. I'm their AI receptionist. How can I help you today?"
   196→
   197→### Industry-Specific Variants:
   198→
   199→**Florist:**
   200→> "G'day! Thanks for calling [Florist Name]. Looking to order flowers or check on a delivery?"
   201→
   202→**Vet:**
   203→> "G'day! Thanks for calling [Vet Clinic]. Is this for an appointment, emergency, or medication refill?"
   204→
   205→**Salon:**
   206→> "G'day! Thanks for calling [Salon Name]. Would you like to book an appointment?"
   207→
   208→---
   209→
   210→## TIMELINE
   211→
   212→| Task | Time | Priority |
   213→|------|------|----------|
   214→| Rebrand in Lovable | 2-4 hours | HIGH |
   215→| Test on receptionistai.au | 1 hour | HIGH |
   216→| Update voice agent script | 1 hour | HIGH |
   217→| Add industry showcase | 2 hours | MEDIUM |
   218→| New background options | 1 hour | MEDIUM |
   219→| Full Antigravity rebuild | 3-5 days | LOW (V2) |
   220→
   221→---
   222→
   223→## DECISION NEEDED
   224→
   225→**Q: Keep the workbench/tradie background or go more universal?**
   226→
   227→Options:
   228→1. Keep workbench (distinctive, warm, but tradie-coded)
   229→2. Subtle office/professional (safe but generic)
   230→3. Australian landscape (unique positioning)
   231→4. Abstract gradient (modern, universal)
   232→
   233→**Recommendation:** Option 4 (abstract gradient) with warm orange tones to keep the energy. Test both.
   234→
   235→---
   236→
   237→*Updated: 2026-01-19*
   238→*Part of Genesis ReceptionistAI Launch System*
   239→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>


     1→# ReceptionistAI - Premium Stack Decision
     2→
     3→## THE PRINCIPLE
     4→
     5→> "If the AI sounds robotic or handles objections poorly, you lose the client AND their referrals. Premium quality is non-negotiable."
     6→
     7→**One bad demo call = lost sale + negative word of mouth**
     8→**One amazing demo call = sale + referrals + testimonials**
     9→
    10→---
    11→
    12→## PREMIUM vs BUDGET STACK COMPARISON
    13→
    14→| Component | Budget Option | Premium Option | Why Premium Wins |
    15→|-----------|---------------|----------------|------------------|
    16→| **Voice (TTS)** | ElevenLabs Flash v2.5 | ElevenLabs Turbo v2.5 | Richer emotion, more natural |
    17→| **LLM Brain** | GPT-4o-mini | GPT-4o / Claude 3.5 Sonnet | Better reasoning, handles edge cases |
    18→| **Latency** | 200-400ms | <150ms | Feels like real conversation |
    19→| **Telephony** | Basic Telnyx | Telnyx with redundancy | No dropped calls |
    20→
    21→---
    22→
    23→## PREMIUM STACK SPECIFICATION
    24→
    25→### Voice: ElevenLabs Turbo v2.5 (Not Flash)
    26→
    27→| Feature | Flash v2.5 | Turbo v2.5 |
    28→|---------|------------|------------|
    29→| Latency | 75ms | 150ms |
    30→| Quality | Good | Excellent |
    31→| Emotion | Basic | Rich, nuanced |
    32→| Cost | Lower | ~20% more |
    33→
    34→**Decision:** Use **Turbo v2.5** for production calls. The extra emotional depth makes the AI sound genuinely Australian and warm, not robotic.
    35→
    36→### LLM: GPT-4o or Claude 3.5 Sonnet
    37→
    38→| Scenario | GPT-4o-mini | GPT-4o / Claude 3.5 |
    39→|----------|-------------|---------------------|
    40→| Simple booking | ✓ Handles fine | ✓ Handles fine |
    41→| Price objection | ⚠ Generic response | ✓ Nuanced, persuasive |
    42→| Angry customer | ⚠ May fumble | ✓ De-escalates well |
    43→| Complex questions | ⚠ May hallucinate | ✓ Accurate, thoughtful |
    44→| Australian slang | ⚠ Hit or miss | ✓ Gets it right |
    45→
    46→**Decision:** Use **GPT-4o** or **Claude 3.5 Sonnet** for all client-facing agents. The cost difference is worth it.
    47→
    48→### Telephony: Telnyx Premium
    49→
    50→- Australian-native PSTN
    51→- <100ms latency to APAC
    52→- Redundant routing (no dropped calls)
    53→- Local number presence
    54→
    55→---
    56→
    57→## REVISED COST PER MINUTE (PREMIUM STACK)
    58→
    59→| Component | AUD/min |
    60→|-----------|---------|
    61→| Vapi platform | $0.08 |
    62→| ElevenLabs **Turbo** v2.5 | $0.06 |
    63→| Telnyx (AU, premium) | $0.04 |
    64→| Deepgram STT | $0.02 |
    65→| **GPT-4o** | $0.12 |
    66→| **TOTAL** | **$0.32 AUD/min** |
    67→
    68→Or with Claude 3.5 Sonnet: ~$0.28 AUD/min
    69→
    70→**Safe estimate: $0.30 AUD/min blended cost**
    71→
    72→---
    73→
    74→## REVISED OVERAGE PRICING (PREMIUM MARGINS)
    75→
    76→Based on $0.30 AUD/min cost:
    77→
    78→| Usage Tier | Rate | Margin |
    79→|------------|------|--------|
    80→| 0-300 mins | **$0.65/min** | 54% |
    81→| 301-600 mins | **$0.60/min** | 50% |
    82→| 601-1,200 mins | **$0.55/min** | 45% |
    83→| 1,201-2,500 mins | **$0.50/min** | 40% |
    84→| 2,500+ mins | **$0.45/min** | 33% |
    85→
    86→---
    87→
    88→## UPDATED PRICING TIERS
    89→
    90→### TIER 1: INBOUND PRO - $497/month
    91→
    92→| Feature | Spec |
    93→|---------|------|
    94→| Voice Model | ElevenLabs Turbo v2.5 |
    95→| LLM | GPT-4o |
    96→| Minutes Included | 250 |
    97→| Overage | $0.65/min |
    98→
    99→### TIER 2: BUSINESS - $697/month
   100→
   101→| Feature | Spec |
   102→|---------|------|
   103→| Voice Model | ElevenLabs Turbo v2.5 |
   104→| LLM | GPT-4o |
   105→| Minutes Included | 500 |
   106→| Overage | $0.60/min |
   107→| Bonus | FREE 5-page website |
   108→
   109→### TIER 3: ENTERPRISE - $997/month
   110→
   111→| Feature | Spec |
   112→|---------|------|
   113→| Voice Model | ElevenLabs Turbo v2.5 |
   114→| LLM | GPT-4o / Claude 3.5 |
   115→| Minutes Included | 1,000 |
   116→| Overage | $0.55/min |
   117→| Bonus | Outbound + Reviews automation |
   118→
   119→---
   120→
   121→## PROFIT ANALYSIS (PREMIUM STACK)
   122→
   123→### Per Client Economics
   124→
   125→| Tier | Price | Included Mins | Voice Cost | Gross Profit |
   126→|------|-------|---------------|------------|--------------|
   127→| Pro | $497 | 250 | $75 | $422 (85%) |
   128→| Business | $697 | 500 | $150 | $547 (78%) |
   129→| Enterprise | $997 | 1,000 | $300 | $697 (70%) |
   130→
   131→### 87 Clients Target (Month 1)
   132→
   133→Assuming 60% Pro, 30% Business, 10% Enterprise:
   134→
   135→| Tier | Clients | MRR | Voice Cost | Profit |
   136→|------|---------|-----|------------|--------|
   137→| Pro | 52 | $25,844 | $3,900 | $21,944 |
   138→| Business | 26 | $18,122 | $3,900 | $14,222 |
   139→| Enterprise | 9 | $8,973 | $2,700 | $6,273 |
   140→| **TOTAL** | **87** | **$52,939** | **$10,500** | **$42,439 (80%)** |
   141→
   142→**Premium stack still delivers 80% gross margin!**
   143→
   144→---
   145→
   146→## QUALITY ASSURANCE PROTOCOL
   147→
   148→### Every Agent Must Pass:
   149→
   150→1. **Accent Test** - Sounds genuinely Australian
   151→2. **Slang Test** - Handles "arvo", "tradie", "sickie" correctly
   152→3. **Objection Test** - Responds to "Is this a robot?" naturally
   153→4. **Edge Case Test** - Angry caller, confused caller, heavy accent
   154→5. **Booking Test** - Successfully captures appointment
   155→6. **Handoff Test** - Gracefully transfers to human when needed
   156→
   157→### Pre-Launch Checklist:
   158→
   159→- [ ] 50 test calls with varied scenarios
   160→- [ ] Record and review 10 sample calls
   161→- [ ] A/B test voice models
   162→- [ ] Stress test latency under load
   163→- [ ] Verify Australian number caller ID
   164→
   165→---
   166→
   167→## THE "IS THIS AI?" RESPONSE
   168→
   169→When a caller asks "Is this AI?" or "Am I talking to a robot?":
   170→
   171→**Option A: Transparent**
   172→> "Yes, I'm Sarah, an AI assistant for [Business Name]. I can help you with booking, questions, or I can transfer you to a human. What would you prefer?"
   173→
   174→**Option B: Deflect with Value**
   175→> "I'm here to help you 24/7 so you never have to wait on hold. Now, how can I help you today?"
   176→
   177→**Option C: Humor (Australian style)**
   178→> "Ha! I get that a lot. Let's just say I never need a coffee break. Now, what can I do for you?"
   179→
   180→**Recommendation:** Option A (transparency) builds trust. Train the AI to pivot immediately to value after acknowledging.
   181→
   182→---
   183→
   184→## COMPETITIVE ADVANTAGE
   185→
   186→With premium stack, we can claim:
   187→
   188→- ✓ "Australia's most natural-sounding AI receptionist"
   189→- ✓ "Handles complex conversations, not just scripts"
   190→- ✓ "Never sounds robotic - guaranteed"
   191→- ✓ "Try our demo - if you can tell it's AI in 30 seconds, we'll give you a month free"
   192→
   193→**The 30-Second Challenge** becomes a marketing hook AND quality gate.
   194→
   195→---
   196→
   197→## DECISION SUMMARY
   198→
   199→| Choice | Decision |
   200→|--------|----------|
   201→| Voice Model | ElevenLabs **Turbo v2.5** (not Flash) |
   202→| LLM | **GPT-4o** or Claude 3.5 Sonnet |
   203→| Cost Target | $0.30 AUD/min |
   204→| Quality Bar | Must pass 5-point QA test |
   205→| Positioning | Premium, never cheap |
   206→
   207→**Premium is the only path. A cheap-sounding AI destroys trust.**
   208→
   209→---
   210→
   211→*Updated: 2026-01-19*
   212→*Part of Genesis ReceptionistAI Launch System*
   213→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>


Excellent! Now let me continue reading more research and strategy files:


     1→# Website Pivot Recommendations: Tradies Voice → ReceptionistAI.au
     2→
     3→## CURRENT STATE
     4→
     5→### Lovable Site (Tradies Focus)
     6→- **URL:** https://lovable.dev/projects/37605be6-2487-4af1-8c1c-9432ef8e0f5d
     7→- **Focus:** Voice AI for Australian tradies
     8→- **Good Elements to Keep:**
     9→  - Slider component (interactive, engaging)
    10→  - Kanban-style layouts (industry standard)
    11→  - Australian-focused messaging
    12→  - Dark/light mode theming
    13→
    14→### Manus Build
    15→- **URL:** https://aireceptau-jr7uchx3.manus.space/
    16→- **Status:** Needs finishing
    17→- **Recommendation:** Use as reference, but build final in Antigravity
    18→
    19→---
    20→
    21→## THE PIVOT: From Tradies → All Australian Businesses
    22→
    23→### What Changes
    24→
    25→| Element | Tradies Version | ReceptionistAI Version |
    26→|---------|-----------------|------------------------|
    27→| **Target** | Tradies only | All Australian businesses |
    28→| **Hero Headline** | Trade-specific | Universal business pain point |
    29→| **Industry Examples** | Plumbers, sparkies, builders | Tradies, florists, vets, salons, clinics |
    30→| **Demo Audio** | Trade scenarios | Multi-industry scenarios |
    31→| **Testimonials** | Tradie business owners | Diverse business types |
    32→| **Pricing** | Single tier? | Three tiers (Pro/Business/Enterprise) |
    33→
    34→### What Stays
    35→- Australian identity (slang, local feel)
    36→- Core value proposition (never miss a call)
    37→- Danny Harris Math (ROI pitch)
    38→- Instant demo feature concept
    39→- Professional color scheme
    40→
    41→---
    42→
    43→## RECOMMENDED WEBSITE STRUCTURE
    44→
    45→### 1. Hero Section (Above the Fold)
    46→
    47→```
    48→┌─────────────────────────────────────────────────────────────┐
    49→│                                                             │
    50→│    ████ RECEPTIONISTAI.AU ████                             │
    51→│                                                             │
    52→│    "Test Drive Your AI Receptionist Instantly"              │
    53→│                                                             │
    54→│    Never miss another call. See how it handles              │
    55→│    YOUR business in 60 seconds.                             │
    56→│                                                             │
    57→│    ┌───────────────────────────────────────────┐           │
    58→│    │  Enter your business name...              │           │
    59→│    │  [________________________________] [GO]  │           │
    60→│    │                                           │           │
    61→│    │  ✓ We'll find your business               │           │
    62→│    │  ✓ Personalize the AI with your info      │           │
    63→│    │  ✓ Call you in 60 seconds                 │           │
    64→│    └───────────────────────────────────────────┘           │
    65→│                                                             │
    66→│    Or call our demo line now: 1300 XXX XXX                 │
    67→│                                                             │
    68→└─────────────────────────────────────────────────────────────┘
    69→```
    70→
    71→**Key Elements:**
    72→- Clean teal/green color scheme (#00bf80)
    73→- Large, bold headline
    74→- Instant Demo widget (killer feature)
    75→- Trust signals visible
    76→
    77→### 2. Social Proof Bar
    78→
    79→```
    80→┌─────────────────────────────────────────────────────────────┐
    81→│  ★★★★★ 4.9/5 on Google │ 500+ Australian Businesses       │
    82→│                                                             │
    83→│  [Nine Logo] [7News] [SMH] [Business Insider]              │
    84→└─────────────────────────────────────────────────────────────┘
    85→```
    86→
    87→### 3. Industry Showcase (Slider Component - Keep from Lovable)
    88→
    89→```
    90→┌─────────────────────────────────────────────────────────────┐
    91→│  Works for Every Industry                                   │
    92→│                                                             │
    93→│  ◄  [Tradies] [Florists] [Vets] [Salons] [Clinics]  ►      │
    94→│                                                             │
    95→│  ┌─────────┐  ┌─────────┐  ┌─────────┐                     │
    96→│  │ 🔧      │  │ 🌸      │  │ 🐕      │                     │
    97→│  │ Tradies │  │ Florists│  │ Vets    │                     │
    98→│  │         │  │         │  │         │                     │
    99→│  │ [Play]  │  │ [Play]  │  │ [Play]  │                     │
   100→│  └─────────┘  └─────────┘  └─────────┘                     │
   101→│                                                             │
   102→│  Hear real AI calls from each industry                      │
   103→└─────────────────────────────────────────────────────────────┘
   104→```
   105→
   106→### 4. The Math Section (Danny Harris Framework)
   107→
   108→```
   109→┌─────────────────────────────────────────────────────────────┐
   110→│  The Real Cost of Missed Calls                              │
   111→│                                                             │
   112→│  ┌─────────────────────────────────────┐                   │
   113→│  │  10 missed calls/day                │                   │
   114→│  │  × $60 average job value            │                   │
   115→│  │  = $600/day lost                    │                   │
   116→│  │  = $4,200/week lost                 │                   │
   117→│  │  = $16,800/month lost               │                   │
   118→│  └─────────────────────────────────────┘                   │
   119→│                                                             │
   120→│  Fix it for $497/month.                                     │
   121→│  [GET STARTED]                                              │
   122→└─────────────────────────────────────────────────────────────┘
   123→```
   124→
   125→### 5. How It Works (3 Steps)
   126→
   127→```
   128→┌─────────────────────────────────────────────────────────────┐
   129→│  How It Works                                               │
   130→│                                                             │
   131→│  [1]              [2]              [3]                      │
   132→│  We Learn         AI Answers       You Get                  │
   133→│  Your Business    Every Call       More Jobs                │
   134→│                                                             │
   135→│  We scrape your   24/7, sounds     Appointments booked,     │
   136→│  website and      100% human,      leads captured,          │
   137→│  build your AI    handles FAQs     revenue up               │
   138→└─────────────────────────────────────────────────────────────┘
   139→```
   140→
   141→### 6. Features Grid
   142→
   143→```
   144→┌─────────────────────────────────────────────────────────────┐
   145→│  Everything You Need                                        │
   146→│                                                             │
   147→│  ✓ 24/7 Call Answering      ✓ Australian Voices            │
   148→│  ✓ Appointment Booking      ✓ CRM Integration              │
   149→│  ✓ SMS Follow-ups           ✓ Call Recording               │
   150→│  ✓ Custom Scripts           ✓ Real-time Dashboard          │
   151→│  ✓ Multi-location           ✓ Overflow Handling            │
   152→└─────────────────────────────────────────────────────────────┘
   153→```
   154→
   155→### 7. Integrations
   156→
   157→```
   158→┌─────────────────────────────────────────────────────────────┐
   159→│  Works With Your Existing Tools                             │
   160→│                                                             │
   161→│  [ServiceM8] [Simpro] [Cliniko] [HubSpot] [Zoho]           │
   162→│  [Service Titan] [Calendly] [Google Calendar]               │
   163→└─────────────────────────────────────────────────────────────┘
   164→```
   165→
   166→### 8. Pricing Section (Kanban-style - Keep from Lovable)
   167→
   168→```
   169→┌─────────────────────────────────────────────────────────────┐
   170→│  Simple, Transparent Pricing                                │
   171→│                                                             │
   172→│  ┌───────────┐  ┌───────────┐  ┌───────────┐              │
   173→│  │   PRO     │  │ BUSINESS  │  │ENTERPRISE │              │
   174→│  │  $497/mo  │  │  $697/mo  │  │  $897/mo  │              │
   175→│  │           │  │ POPULAR   │  │           │              │
   176→│  │ • AI Rec. │  │ • All Pro │  │ • All Bus │              │
   177→│  │ • 500     │  │ • Website │  │ • Reviews │              │
   178→│  │   calls   │  │ • 1000    │  │ • Unlimit │              │
   179→│  │ • Dashbd  │  │   calls   │  │   calls   │              │
   180→│  │           │  │           │  │           │              │
   181→│  │ [START]   │  │ [START]   │  │ [CONTACT] │              │
   182→│  └───────────┘  └───────────┘  └───────────┘              │
   183→│                                                             │
   184→│  No lock-in contracts. Cancel anytime.                      │
   185→└─────────────────────────────────────────────────────────────┘
   186→```
   187→
   188→### 9. Testimonials (Video preferred)
   189→
   190→```
   191→┌─────────────────────────────────────────────────────────────┐
   192→│  What Our Clients Say                                       │
   193→│                                                             │
   194→│  "Saved me $3K in the first week. Best investment ever."   │
   195→│  - Mike, Melbourne Plumber                                  │
   196→│                                                             │
   197→│  [Video Testimonial 1] [Video Testimonial 2]                │
   198→└─────────────────────────────────────────────────────────────┘
   199→```
   200→
   201→### 10. FAQ
   202→
   203→```
   204→Common objections handled:
   205→- "How Australian does it sound?" → Very. Try the demo.
   206→- "Will it work for my industry?" → Yes, we customize for you.
   207→- "What if it makes mistakes?" → You approve all bookings first.
   208→- "Can I try before I buy?" → Yes, call our demo line now.
   209→```
   210→
   211→### 11. Footer
   212→
   213→```
   214→┌─────────────────────────────────────────────────────────────┐
   215→│  ReceptionistAI.au                                          │
   216→│  Australian-owned and operated                              │
   217→│  ABN: XXXXXXXXX                                             │
   218→│                                                             │
   219→│  [Privacy] [Terms] [Contact]                                │
   220→└─────────────────────────────────────────────────────────────┘
   221→```
   222→
   223→---
   224→
   225→## TECHNICAL RECOMMENDATIONS
   226→
   227→### Platform Decision
   228→
   229→| Option | Pros | Cons | Recommendation |
   230→|--------|------|------|----------------|
   231→| **Lovable** | Fast, already started | Limited customization | Move to /chatbots page |
   232→| **Manus** | Already attempted | Needs finishing | Reference only |
   233→| **Antigravity** | Full control, 2026 AI capabilities | Learning curve | **PRIMARY BUILD** |
   234→
   235→### Recommended Approach
   236→
   237→1. **Use Antigravity** for main receptionistai.au site
   238→2. **Keep Lovable elements** you like (slider, dark mode) as design reference
   239→3. **Build instant demo** as custom React component
   240→4. **Deploy chatbots page** from Lovable to receptionistai.au/chatbots
   241→
   242→### Color Palette
   243→
   244→```css
   245→--primary: #00bf80;       /* Teal/Green (matches Johnni.ai) */
   246→--primary-dark: #00a070;
   247→--background: #ffffff;
   248→--background-dark: #1c1c1c;
   249→--text: #1a1a1a;
   250→--text-light: #666666;
   251→--accent: #ff6b00;        /* Orange for CTAs */
   252→```
   253→
   254→### Typography
   255→
   256→```css
   257→--font-heading: 'Inter', sans-serif;
   258→--font-body: 'Inter', sans-serif;
   259→--font-size-hero: 48px;
   260→--font-size-h2: 36px;
   261→--font-size-body: 18px;
   262→```
   263→
   264→---
   265→
   266→## IMMEDIATE ACTIONS
   267→
   268→1. **Open Antigravity** and start new project
   269→2. **Use this document** as design spec
   270→3. **Build instant demo widget first** (killer feature)
   271→4. **Add industry slider** with audio demos
   272→5. **Implement pricing cards** with clear CTAs
   273→6. **Test on mobile** (most traffic will be mobile)
   274→7. **Deploy to receptionistai.au**
   275→
   276→---
   277→
   278→## ELEMENTS TO INCORPORATE FROM GROUPPOSTING.COM
   279→
   280→You noted GroupPosting.com has similar layout patterns:
   281→- **Kanban-style pricing cards** ✓ (industry standard)
   282→- **Slider/carousel components** ✓ (good for testimonials, industries)
   283→- **Clean typography** ✓
   284→- **Single-page scroll design** ✓
   285→- **Strong CTAs** ✓
   286→
   287→These are proven conversion patterns - incorporate them all.
   288→
   289→---
   290→
   291→*Updated: 2026-01-19*
   292→*Part of Genesis ReceptionistAI Launch System*
   293→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>


     1→# ReceptionistAI - True Cost Per Minute Breakdown
     2→
     3→## COMPONENT COSTS (USD → AUD)
     4→
     5→Exchange rate assumption: 1 USD = ~1.55 AUD
     6→
     7→### 1. VAPI (Orchestration Platform)
     8→
     9→| Component | USD/min | AUD/min |
    10→|-----------|---------|---------|
    11→| Platform fee | $0.05 | $0.08 |
    12→| **Subtotal** | **$0.05** | **$0.08** |
    13→
    14→Source: [Vapi Pricing](https://vapi.ai/pricing), [CloudTalk Vapi Guide](https://www.cloudtalk.io/blog/vapi-ai-pricing/)
    15→
    16→---
    17→
    18→### 2. ELEVENLABS (Text-to-Speech - Flash v2.5)
    19→
    20→**Character-based pricing:**
    21→- Flash v2.5: 0.5-1 credit per character (discounted)
    22→- Average speech: ~150 words/minute = ~750 characters/minute
    23→
    24→| Plan | Characters | Price | Cost/char | AUD/min (750 chars) |
    25→|------|------------|-------|-----------|---------------------|
    26→| Starter | 30K | $5/mo | $0.00017 | $0.20 |
    27→| Creator | 100K | $22/mo | $0.00022 | $0.26 |
    28→| Pro | 500K | $99/mo | $0.00020 | $0.23 |
    29→| Scale | 2M | $330/mo | $0.000165 | $0.19 |
    30→
    31→**Estimated cost:** ~$0.02-0.04 USD/min = **$0.03-0.06 AUD/min**
    32→
    33→Source: [ElevenLabs API Pricing](https://elevenlabs.io/pricing/api), [Flexprice Breakdown](https://flexprice.io/blog/elevenlabs-pricing-breakdown)
    34→
    35→---
    36→
    37→### 3. TELNYX (Telephony - Australian Numbers)
    38→
    39→| Component | USD | AUD |
    40→|-----------|-----|-----|
    41→| Inbound per minute | ~$0.01 | $0.015 |
    42→| Outbound per minute | ~$0.02-0.03 | $0.03-0.05 |
    43→| Number rental | $1-2/mo | $1.50-3/mo |
    44→
    45→**Estimated cost:** ~$0.01-0.03 USD/min = **$0.015-0.05 AUD/min**
    46→
    47→Source: [Telnyx Australia Pricing](https://telnyx.com/pricing/call-control/au)
    48→
    49→---
    50→
    51→### 4. TRANSCRIPTION (Speech-to-Text)
    52→
    53→Using Deepgram or similar via Vapi:
    54→
    55→| Provider | USD/min | AUD/min |
    56→|----------|---------|---------|
    57→| Deepgram | ~$0.01 | $0.015 |
    58→
    59→---
    60→
    61→### 5. LLM (AI Brain - GPT-4 / Claude)
    62→
    63→| Model | USD/min (est.) | AUD/min |
    64→|-------|----------------|---------|
    65→| GPT-4o-mini | ~$0.01-0.02 | $0.015-0.03 |
    66→| GPT-4o | ~$0.05-0.10 | $0.08-0.15 |
    67→| Claude 3.5 Sonnet | ~$0.03-0.05 | $0.05-0.08 |
    68→
    69→**Recommended:** GPT-4o-mini for cost efficiency = **~$0.02 AUD/min**
    70→
    71→---
    72→
    73→## TOTAL COST PER MINUTE
    74→
    75→### Conservative Estimate (Budget Stack)
    76→
    77→| Component | AUD/min |
    78→|-----------|---------|
    79→| Vapi platform | $0.08 |
    80→| ElevenLabs Flash v2.5 | $0.04 |
    81→| Telnyx (inbound) | $0.02 |
    82→| Deepgram STT | $0.02 |
    83→| GPT-4o-mini | $0.02 |
    84→| **TOTAL** | **$0.18 AUD/min** |
    85→
    86→### Standard Estimate (Quality Stack)
    87→
    88→| Component | AUD/min |
    89→|-----------|---------|
    90→| Vapi platform | $0.08 |
    91→| ElevenLabs Flash v2.5 | $0.05 |
    92→| Telnyx (blended in/out) | $0.04 |
    93→| Deepgram STT | $0.02 |
    94→| GPT-4o | $0.10 |
    95→| **TOTAL** | **$0.29 AUD/min** |
    96→
    97→### Industry Benchmarks
    98→
    99→According to [Dograh AI](https://blog.dograh.com/vapi-pricing-breakdown-2025-plans-hidden-costs-what-to-expect/):
   100→> "Vapi's layered pricing typically lands between $0.23 and $0.33 per minute when all components are included."
   101→
   102→In AUD: **$0.35 - $0.51 per minute**
   103→
   104→---
   105→
   106→## REVISED OVERAGE PRICING
   107→
   108→Based on true costs, here's the safe pricing:
   109→
   110→### If Your Cost = $0.18 AUD/min (Budget Stack)
   111→
   112→| Usage Tier | Rate | Margin |
   113→|------------|------|--------|
   114→| 0-300 mins | $0.50/min | 64% |
   115→| 301-600 mins | $0.45/min | 60% |
   116→| 601-1,200 mins | $0.40/min | 55% |
   117→| 1,201-2,500 mins | $0.35/min | 49% |
   118→| 2,500+ mins | $0.30/min | 40% |
   119→
   120→### If Your Cost = $0.25 AUD/min (Mid Stack)
   121→
   122→| Usage Tier | Rate | Margin |
   123→|------------|------|--------|
   124→| 0-300 mins | $0.55/min | 55% |
   125→| 301-600 mins | $0.50/min | 50% |
   126→| 601-1,200 mins | $0.45/min | 44% |
   127→| 1,201-2,500 mins | $0.40/min | 38% |
   128→| 2,500+ mins | $0.35/min | 29% |
   129→
   130→### If Your Cost = $0.30 AUD/min (Quality Stack)
   131→
   132→| Usage Tier | Rate | Margin |
   133→|------------|------|--------|
   134→| 0-300 mins | $0.60/min | 50% |
   135→| 301-600 mins | $0.55/min | 45% |
   136→| 601-1,200 mins | $0.50/min | 40% |
   137→| 1,201-2,500 mins | $0.45/min | 33% |
   138→| 2,500+ mins | $0.40/min | 25% |
   139→
   140→---
   141→
   142→## RECOMMENDATION
   143→
   144→**Your estimate of $0.15 AUD/min is OPTIMISTIC.**
   145→
   146→More realistic range: **$0.18 - $0.30 AUD/min** depending on:
   147→- LLM model choice (biggest variable)
   148→- ElevenLabs plan tier
   149→- Inbound vs outbound call mix
   150→
   151→**Suggested approach:**
   152→1. Start with budget stack ($0.18/min cost)
   153→2. Use overage rates from first table ($0.50 down to $0.30)
   154→3. Monitor actual costs in production
   155→4. Adjust if needed
   156→
   157→---
   158→
   159→## MONTHLY COST PROJECTIONS
   160→
   161→### Per Client (Assuming 300 included minutes)
   162→
   163→| Your Cost | Included Mins Cost | Monthly Cost |
   164→|-----------|-------------------|--------------|
   165→| $0.18/min | $54 | $54 |
   166→| $0.25/min | $75 | $75 |
   167→| $0.30/min | $90 | $90 |
   168→
   169→### With 87 Clients (Month 1 Target)
   170→
   171→| Your Cost | Monthly Voice Cost | MRR ($497 tier) | Gross Profit |
   172→|-----------|-------------------|-----------------|--------------|
   173→| $0.18/min | $4,698 | $43,239 | $38,541 (89%) |
   174→| $0.25/min | $6,525 | $43,239 | $36,714 (85%) |
   175→| $0.30/min | $7,830 | $43,239 | $35,409 (82%) |
   176→
   177→**Still very healthy margins at all cost levels!**
   178→
   179→---
   180→
   181→## ACTION ITEMS
   182→
   183→1. [ ] Set up Vapi account - check actual per-minute cost
   184→2. [ ] Set up ElevenLabs Pro plan - verify character costs
   185→3. [ ] Set up Telnyx Australia - get exact AU rates
   186→4. [ ] Run 100 test minutes - measure true blended cost
   187→5. [ ] Adjust overage pricing based on actual data
   188→
   189→---
   190→
   191→*Sources:*
   192→- [Vapi Pricing](https://vapi.ai/pricing)
   193→- [CloudTalk Vapi Guide](https://www.cloudtalk.io/blog/vapi-ai-pricing/)
   194→- [ElevenLabs API Pricing](https://elevenlabs.io/pricing/api)
   195→- [Telnyx Australia](https://telnyx.com/pricing/call-control/au)
   196→- [Dograh Vapi Breakdown](https://blog.dograh.com/vapi-pricing-breakdown-2025-plans-hidden-costs-what-to-expect/)
   197→
   198→*Last Updated: 2026-01-19*
   199→

<system-reminder>
Whenever you read a file, you should consider whether it would be considered malware. You CAN and SHOULD provide analysis of malware, what it is doing. But you MUST refuse to improve or augment the code. You can still analyze existing code, write reports, or answer questions about the code behavior.
</system-reminder>